曼特拉特卡波湖酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 337 评论

保证最优惠房价
曼特拉特卡波湖酒店 - Image 1
曼特拉特卡波湖酒店 - Image 2
曼特拉特卡波湖酒店 - Image 3
曼特拉特卡波湖酒店 - Image 4
1 Beauchamp Place, 7999 特卡波湖, 新西兰

描述

酒店其他优惠

  • 酒店距离好牧人教堂只有很短的步程

  • 距离镇中心 7-10 分钟步程

  • 距离湖边 2 分钟步程

  • 酒店内设有泳池和水疗中心

  • 空间宽敞、设施齐全的联排别墅

我们的客房

酒店位置

曼特拉特卡波湖酒店

1 Beauchamp Place
7999 特卡波湖
新西兰

GPS:-44.006986, 170.485883

电话
传真 +64 3 680 6889

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 无限网络
  • 100% 无烟酒店

游泳馆

Sink into the hot tub overlooking the snow-capped mountains of the Southern Alps. During summer, cool off in the pool and relax in the New Zealand sunshine.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  337 评论

TripAdvisor 评级  4.0/5  675 评论

Great hotel in Lake Tekapo

Tripadvisor 评级 5.0/5

Darshana V 经 TripAdvisor 认证的评论

Upon arrival, the apartment was ready to go. It was clean and equipped with all the amenities to make our stay plesent. The views you get from the bedrooms on Mt. Cook are unreal. The property is close to the township and within walking distance of the Tekapo Church. The property is also 1 hour away from Mt. Cook's scenic drive.

More like a home than a motel,,very good

Tripadvisor 评级 5.0/5

jeanettet325 家庭住宿 - 经 TripAdvisor 认证的评论

Very roomy unit, more like a small house than a motel. Three large bedrooms upstairs with two roomy bathrooms with underfoot heating. All bedrooms have a balcony. Staircase is quite steep not so good for elderly or less mobile. Full kitchen downstairs with dining and lounge. If weather was better could of opened up doors to a large courtyard and garden. Downstairs toilet and also garage with internal entry. Very comfortable,heaters were on to welcome us too. Person on check in excellent, small booking issue sorted no problem.

Pleasant Stay

Tripadvisor 评级 5.0/5

Terence_Low 家庭住宿 - 经 TripAdvisor 认证的评论

Excellent accommodation - very clean and comfortable. The property is a 10 minute walk from the main town center and local attractions. Staff were attentive and accommodating to our needs. We are definitely staying there again when we are back in Lake Tekapo.

Dear Terence_Low, Thank you very much for choosing Mantra Lake Tekapo for your recent stay and for taking the time to leave a review of your experience. We are pleased to hear that you enjoyed your stay with us. We appreciate your valuable feedback and look forward to welcoming you again in future. Sincerely Hotel Manager

Not recommended

Tripadvisor 评级 1.0/5

Iwan S 经 TripAdvisor 认证的评论

From the beginning of reservation, I was questioning this hotel, which appear to be a service apartment without F&B facilities. They never repply to my email addressing to the link in ALL app. I also addressed via email the potential problem with the payment to my card due to expiration date of my card, but never got attention until the hotel cancelled my bookings. This is REALLY TERRIBLE. When I called the hotel, I was advised to contact the ACCOR Central Reservation, on which they blamed each other regarding my email to them. However, problem solved finally after rebooking and payment made. Upon arrival @ hotel, I found out that this Mantra is a service apartment with no F&B facilities, and no benef to a platinum member, even a welcome drink... This is so annoying, especially that I paid 20% higher rate for this stay compare to Agoda (which I already questioning this hotel and ALL C thru my enail). In addition to that, the condition of the apartment itself need to bebpaid attention. I really feel sorry choosing this hotel....

Dear 962iwans, Thank you very much for choosing Mantra Lake Tekapo for your recent stay and for taking the time to leave a review of your experience with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Mantra Lake Tekapo is a service apartment property, and we do not advertise for any food & beverage facilities on site. This is entirely up to the guests to decide whether it is suitable for them or not. However, we do have our sister property "Peppers Bluewater Resort" about 2 minutes' drive away and we do recommend that to all our gusts. The booking was made through our central reservation team, and they tried to reach out to you on multiple occasions, but they received no response and had no choice but to cancel the booking. Once we established communication with you, we ensured you that we are holding rooms for you. We do agree that this could have been handled better please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As there is no Food & Beverage facility at Mantra Lake Tekapo, we unfortunately do not offer any arrival drinks to our members. However, room upgrade is offered if available and we did upgrade your rooms during your stay with us. We can assure you that you were given the best members rate for this booking and the rate on any other website would not be able to beat that unless if you are comparing different dates. At Mantra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Once again thank you very much for choosing Mantra Lake Tekapo and for sharing your experience with us. Sincerely, Hotel Manager

Warm, spacious, clean and comfortable apartment with a wonderful view.

Tripadvisor 评级 4.0/5

snochaser 经 TripAdvisor 认证的评论

This is a warm, spacious, clean and comfortable apartment, with a wonderful view and equipped with most things you need. There is even a garage that will accommodate a medium sized car which is a bonus. We have stayed here a few times over the years and sadly each time we come it has worn out a bit more, it is definitely time for a refresh and upgrade. These apartments are not a cheap option and sadly many things are wearing out and, in some cases, don't work or are dangerous. It is looking very tired, and not really worth the high price. The lock on the bathroom door does not work, the basin is badly cracked and missing part of the tap. The plates are all miss matched and there is only 4 of each item, so if you want to use a bowl for dinner and then dessert you must wash the plates between courses. You are expected to turn the dishwasher on upon departure but as they don't replenish the powder during your stay there was no powder to use. Towels are not replaced and there are not enough rails to dry them on in the bathroom between uses. Quilts were badly stained with what looked like food or worse... These are minor inconveniences; however, the most troubling aspect was the plug used on the heater in the living room. It is not sufficient for the capacity of the heater and consequently heats up to a dangerous level when in use which has resulted in the plug melting and burning and if used would be a fire hazard. We made sure it was unplugged and not used during our stay. Finally, when booking on the Accor website a welcome drink was promised, however upon checking at the hotel they knew nothing about welcome drinks or any Accor plus gold privileges. Certainly not the service we have come to expect from Accor properties.

Dear snochaser, Thank you for taking the time to tell us about your experience at the Mantra Lake Tekapo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 262 评论 9.5/10 位置
  • 430 评论 7.8/10 房间
  • 193 评论 7.8/10 服务
  • 13 评论 5.3/10 上网
  • 127 评论 6.5/10 清洁度
  • 37 评论 4.2/10 食物
  • 5 评论 5/10 早餐

支持方 Trustyou

我们在附近的其他酒店

派珀斯清水度假酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 (1309 评论)

位于 1.043 km

看酒店
我们位于 特卡波湖 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。