Fairmont Le Château Montebello 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.4/5 รีวิว 2,716 รายการ

Fairmont Le Château Montebello - Image 1
Fairmont Le Château Montebello - Image 2
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ความพิเศษของโรงแรม

Establishment no. 528485 Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, kayaking, cross-country skiing, dogsledding, curling, as well as a luxurious spa.

ที่พักของเรา

สถานที่ตั้งโรงแรม

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 MONTEBELLO
Canada

พิกัด:45.649998, -74.949409

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บริการโรงแรม

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ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.4/5  รีวิว 2,716 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 3,213 รายการ

Musty, old and outdated!

คะแนนจาก Tripadvisor 2.0/5

Tourist48110818029 รีวิวที่ได้รับการรับรองจาก TripAdvisor

First of all let me say this was not was I expected. For what we paid I was very disappointed! Our room was in a rough state! Musty smell, old and outdated, cracked sink that was so close to the shelf above that you had to be careful not to crack your head. The Air conditioner was loud old and did not work! Our sheets were old and tattered and had several mystery stains on it! The Carpet was gross 🤮 Staff was not at all helpful and looked at me and my luggage like yea lady you got this and walked away! We asked for a cart in which we got sorry it’s in use! So you only have one luggage cart! The only good thing I can give this place is the location and the outdoor Beauty surrounding it. My recommendation.. don’t book it!

It was "ok"

คะแนนจาก Tripadvisor 3.0/5

Mélanie L รีวิวที่ได้รับการรับรองจาก TripAdvisor

I asked for an early check in since I was there for a conference. At noon I was able to check in but was told my room was almost ready. I wasn't able to get the keys yet but they said they would send a text as soon as the room was ready. At 4 (normal check in time) I finally got the keys. I wish there was a microwave in the room but otherwise the room was great.

Dear m_laniel810, Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed the room, and we appreciate your understanding regarding the check-in process. Early check-ins are something we’re continually working to streamline, so your input is truly valuable. The suggestion for a microwave is noted as well, and it’s always great to hear ideas that can enhance our guest experience. We look forward to welcoming you back soon for an even smoother and enjoyable stay. Warm regards,

Pleasant get away from Ottawa

คะแนนจาก Tripadvisor 5.0/5

mcgowan97 รีวิวที่ได้รับการรับรองจาก TripAdvisor

We came for just one night but had a very pleasant experience at the spa and had a great meal at the restaurant. The grounds are beautiful and full of activities for those of all ages. The boathouse was especially pleasant to walk around during a fall sunset. A truly relaxing weekend get away from Ottawa.

Dear mc_g0wan97, Thank you for choosing Fairmont Le Château Montebello for your quick getaway! We’re delighted to hear that you enjoyed the peaceful ambiance, relaxing spa experience, and scenic grounds. It’s wonderful that you found the boathouse walk at sunset so enjoyable. We hope to welcome you back soon for another restful escape from Ottawa! Warm regards,

Chateau Montebello is Beautiful with Numerous Activities Available

คะแนนจาก Tripadvisor 5.0/5

Happy_Traveler_2549 รีวิวที่ได้รับการรับรองจาก TripAdvisor

The hotel is beautiful and modern but it retains a rustic feel. The grounds are expansive and well kept. There are numerous activities available here. Despite the expansiveness of the site, the different parts are within comfortable walking distance. The meals are superb. Supper was first rate with a good selection of well prepared and presented meals. The breakfast buffet is awesome. There are numerous delicious food items on offer.

Dear Happy_Traveler_2549, Thank you for your fantastic review! We’re thrilled that you enjoyed the rustic charm and beautiful grounds of Fairmont Le Château Montebello, as well as the variety of activities we offer. It’s wonderful to know that you appreciated the dining experiences, from our supper selection to the breakfast buffet. We look forward to welcoming you back for more memorable moments and delicious meals! Warm regards,

Great Amenities, terrible restaurant service

คะแนนจาก Tripadvisor 4.0/5

Arnold v รีวิวที่ได้รับการรับรองจาก TripAdvisor

We had an amazing get away for the entire family, we've splurged on family trips to Chateau Montebello several times now. We loved the facilities, the relaxed grandeur and the setting for a Thanksgiving get away. We had a wonderful weekend bonding with family and thoroughly enjoyed the great facilities and the surrounding nature. The main detractor for our stay was terrible service at all three meals we had. At the two breakfasts Aux Chantignoles, we were made to wait incredibly long to get seated and to get any service for our table of 8 doing a la carte dining. The staff made us feel like we were a burden and inconvenienced several groups of 8 by being incapable of seating folks, when the tables were empty in plain sight. Folks were made to wait up to 20 minutes for no real reason beyond incompetence of hostesses, followed by no assignment of table servants to begin serving. Coffee was like pulling teeth to get, we ended up having to get up and find our own milk, jams, ketchup. The orders were also botched and our party ended up having a gap of 30 minutes between the first and last person served. Throughout, the staff were not polite or apologetic for poor service and meal preparation. Our dinner at Nymark was tasty but the service was also quite poor and the advice given to get two dishes per person was not helpful and made no sense, resulting in over ordering. We had a six year old and specifically asked for a well cooked hamburger and it arrived with pink med-rare. They took it back to have it cooked, but they left a hungry six year old confused and should have left the plate with fries considering how long he had to wait for food (over 45 minutes). In no situation was any heartfelt apology made, let alone a consideration on the bills for some very expensive meals. It left a bad impression on all of us and we will consider ordering UberEats if we ever decide to come back. A real shame, since the grounds and the venue is such an amazing spot - we made the very best of it and had an amazing weekend, but it should not have been in spite of the meals we ate in the restaurants. Fairmont, I hope you can do better

Dear 69arnoldv, Thank you for choosing Fairmont Le Château Montebello for your family getaway and for taking the time to share your feedback. We are delighted that you enjoyed the wonderful facilities and the relaxing, grand setting that makes our property so special. While we're thrilled that your family created cherished memories, we sincerely regret that the restaurant experience did not meet your expectations. Providing exceptional service is a priority for us, and your feedback helps us to focus on areas where improvements are needed. Rest assured that we will be working closely with our dining teams to enhance both the service and guest experience. We truly appreciate your loyalty to Château Montebello and are grateful that despite the dining experience, you were still able to enjoy a fantastic weekend with your family. We look forward to welcoming you back for an even more seamless and enjoyable stay in the future. Sincerely,

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

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