Claremont Club & Spa - A Fairmont Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 1.193 comentários

Claremont Club & Spa - A Fairmont Hotel - Image 1
Claremont Club & Spa - A Fairmont Hotel - Image 2
Claremont Club & Spa - A Fairmont Hotel - Image 3
Claremont Club & Spa - A Fairmont Hotel - Image 4
41 Tunnel Road, 94705 BERKELEY, Estados Unidos

Descrição

Extras do hotel

  • Seasonal activities for the entire family, plus 3 hours of complimentary child care included

  • First-class Club with 10 tennis courts, and full-service gym with state-of-the-art equipment

  • Holistic wellness at the award-winning Fairmont Spa

  • Heated saline swimming pools, children’s play area and Kids’ Club

  • Pet-friendly hotel near Berkeley Hills’ hiking trails

Nossas acomodações

Localização do hotel

Claremont Club & Spa - A Fairmont Hotel

41 Tunnel Road
94705 BERKELEY
Estados Unidos

GPS:37.859667, -122.241893

Telefone
Fax +1 510-848-6208

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais bem-vindos
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.3/5  1.193 comentários

Classificação no TripAdvisor  4.0/5  2.090 comentários

Exceptional service

Classificação TripAdvisor 5.0/5

Jewel Lee K Avaliação certificada TripAdvisor

In addition to the quality of overall service and cleanliness of the room and the hotel, the staff went out of their way to help me find the owner of a lost wallet. They worked daily to locate the owner at her workplace, since no personal phone could be found. They also found and donated to me a pair of much needed reading glasses, that they had in their lost and found department. Holly, one of the staff in the concierge department, put my mind at ease so that I could enjoy the rest of my stay.

Dear jewelleek2024, as the General Manager of Claremont Club and Spa, A Fairmont Hotel I just wanted to take this opportunity to personally thank you for recently staying with us at our resort when your recent included the City of Berkeley and the East Bay of San Francisco. In addition, thank you too for taking to write and post this lovely "Exceptional service" review as it certainly was extremely regrading and very encouraging to read how you experienced the team going "out of their way to help me (you) find the owner of a lost wallet, " and how they located you a pair of "much needed reading glasses,". Plus, thank you for highlighting Holly, as I will certainly be recognizing her and thanking her too, as I'm extremely fortunate and very lucky to have the opportunity to work alongside a great team f passionate & engaged team of hospitality professionals. Thank you once again and on behalf of the entire team we are certainly looking forward to having the opportunity to welcome you back soon. Yours sincerely, Edward Roe, General Manager, Claremont Club & Spa, A Fairmont Hotel.

Successful Family Event at the Claremont Club & Spa- Fairmont Hotel

Classificação TripAdvisor 5.0/5

Taylor Coco P Avaliação certificada TripAdvisor

I wanted to take a moment to give a HUGE SHOUT-OUT and humble thank you to all of the following Fairmont Hotel truly Exceptional and Extraordinary Staff. 1. Andy C- Director of Banquets 2. Mai H -Inspire Assistant Manager, Food & Beverage 3. Raphel aka Rafa (Houseman) 4. Manuel (Houseman) 5. Rakesh - Food and Beverage Manager 6. Food Chef- Name unknown 7. Tracy 8. Kim Each person listed above makes up the most outstanding hotel and hospitality team I have ever had the opportunity to work with. My event was a surprise birthday party for my 75 year old dad. Preparing for the event was laborious and anxiety provoking, in order to make the party a success while keeping it super-secret. Andy, MAI, Rafa, Manuel, and Rakesh worked tirelessly and well into the wee hours to make my event a memorable one and success. Every single thing I requested was met with a humble accommodation and every problem I encountered was met with a swift solution and prompt action. The Jr. Suite was marvelous, spacious, and the views are breath taking. I really Absolutely don't have the words to express the humble and amazing team you have at the Claremont Club and SPA. Literally everyone mentioned in this email became A superhero for my family's celebratory weekend.

Dear taylorcocop, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel thank you for recently selecting our resort as the ideal place to celebrate your dad's Surprise 75th birthday party. In addition, thank you too for taking the time to write and post this lovely 5-Star Tripadvisor review where you shared how successful the event was, and how much you enjoyed your accommodations with you finding them "marvelous, spacious, and the views are breath taking.". However, more importantly, thank you so very much for highlighting Andy, Mai, Rafa, Manuel, Rakesh, Tracey, Kim and the culinary team as I have already taken the opportunity to acknowledge them all for taking such excellent care of you, your dad and your family and friends. Plus, I would like to share how lucky and extremely fortune I feel on a day-to-day basis while having the opportunity to personally work alongside such a wonderful team of passionate & engaged hospitality professionals. Therefore, thank you once again for taking the time to recognize these wonderful individuals and please pass on my personal birthday congratulations on to your father. Yours sincerely and here to looking forward to having the opportunity to welcome you back very soon, Edward Roe, General Manager, Claremont Club & Spa, A Fairmont Hotel.

Historic Charm, Dated Finishes, Fees Galore

Classificação TripAdvisor 3.0/5

cdean05 Negócios - Avaliação certificada TripAdvisor

Historic charm, but very dated. Limited food options. Hidden fees. Booked through American Express Hotel collection and the check-in agent wasn’t familiar with the benefits of booking through AMEX and didn’t apply my breakfast nor resort credit nor did he offer an upgrade or late check out. Overall, you get an immediate sense of historic charm and some of the rooms have good Bay views, but the whole place is dated and the finishes are certainly showing their age. Spa looks nice, but closes around 5 p.m. which makes it impossible to use if you are staying for a business trip. View from Limewood restaurant is great. Service, however, was just average. I give it s “meh” or a “so-so.” Could use some polishing up inside, better food options, and better spa hours.

Dear cdean05, as the General Manager of Claremont Club & Spa, A Fairmont Hotel, I just wanted to take this opportunity to thank you for recently selecting our resort as the ideal experience when your recent travels included the City of Berkeley and the East Bay of San Francisco. However, more importantly, please accept my sincerest apologies for our service breakdowns and oversights with not recognizing your AMEX booking in the seamless and proper manner that it should have been. Please know, I have already taken the opportunity to follow up with my team to understand how we missed giving you a special warm welcome to our resort, while ensuring your disappointments are great learning experiences for ourselves. I do hope we will have the opportunity to welcome you back to our resort so that once again you can enjoy our "Historic Charm", our "Good Bay Views" along with the Great view & service in our Limewood Restaurant. Yours sincerely, and apologies once again, Edward Roe, General Manager, Claremont Club & Spa, A Fairmont Hotel.

Staff is excellent

Classificação TripAdvisor 5.0/5

Julie G Avaliação certificada TripAdvisor

We had a fabulous 4-day stay at the hotel as we were given a beautiful room with a spectacular view and received exceptional customer service throughout. We were greeted with a friendly hello by every staff member who passed us. Want to give a special shout-out to Lauren (originally from CT 😊) who was so kind and accommodating, and especially Jonah, who was super helpful and Awesome in addressing our questions with the warmest smile😁. We're already looking forward to our next visit.

Dear V8790DAjulieg, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel I just wanted to take this opportunity to personally thank you for recently experiencing our resort when your recent travels included the City of Berkeley and the East Bay of San Francisco. In addition, thank you for taking the time to write and post this lovely "Staff is Excellent" 5-Star review regarding your 4 night's stay with us. It was wonderful to read how you enjoyed your "beautiful room with spectacular views" and how you "received exceptional customer service". I must admit, I truly feel extremely lucky and very fortunate to work alongside a great team of engaged & passionate hospitality professionals, which of course includes team members like Lauren and Jonah. Here's to looking forward to having the opportunity to welcome you back soon, and thank you once again. Yours sincerely, Edward Roe, General Manager, Claremont Club & Spa, A Fairmont Hotel.

Taxas não informadas no momento da reserva.

Classificação TripAdvisor 3.0/5

Mevoe Romântica - Avaliação certificada TripAdvisor

Não tenho o que falar do hotel, ótima localização, ótimo restaurante e atendimento. Vista maravilhosa da baía de SAN Francisco. Porém na hora de fecharmos a conta fomos surpreendidos com o valores que não foram informados na reserva que fora feita pelo app da Accor All. Taxas no valor de 42,85 dólares por dia referente ao room charge, mais taxa de resort fee de 45 dólares por dia e tem a taxa de resort fee occupancy tax de 6,30 dólares por dia. Ficando então uma valor alto que não estávamos esperando. Sou acostumada a pagar algumas taxas extras, porém nunca em um valor tão significativo. Acredito que essa informação descrevia estar descrita é muito clara no momento da reserva, já que praticamente um terço da conta da diária foram essas taxas não discriminadas no momento da reserva pela Accor.

Good afternoon, and thank you so kindly for taking the time to leave your feedback! We are certainly delighted to hear that you enjoyed your stay, the location, and dining at Limewood - as well as the views of San Francisco! We are disappointed to hear however that you feel you were not informed of the additional taxes and fees at the time of your reservation. Typically all of the fees are outlined prior to booking, however we are reviewing our booking sites internally to ensure all of the information is more clearly stated as it seems there must have been a disconnect with your reservation. We would love to connect with you directly to learn more about the booking process so we can ensure we rectify the issue. At your convenience, please email us at claremont@fairmont.com with your contact info, and someone from our team will be in touch. Again, thank you so kindly for your wonderful feedback, and for letting us know about the issues experienced with regards to the booking process. We hope to welcome you back again soon!

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 162 comentários 7.7/10 Localização
  • 589 comentários 7.2/10 Quarto
  • 582 comentários 7.7/10 Serviço
  • 13 comentários 5.3/10 Wifi
  • 186 comentários 5.7/10 Conforto
  • 137 comentários 3.9/10 Custo-Benefício
  • 105 comentários 5.2/10 Limpeza
  • 37 comentários 4.8/10 Café da manhã

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Todos os nossos hotéis em Berkeley

Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (IVA e taxa turística) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.