Mercure Bali Nusa Dua 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.0/5 762 görüş

En iyi fiyat
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Mercure Bali Nusa Dua - Image 4
Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali, 80363 NUSA DUA, Indonesia

Açıklama

Otel ekstraları

  • Four meeting rooms with state of the art meeting facilities

  • Free Shuttle to Nusa Dua Beach and Shopping Center

  • Swimming pool divided into 2 levels and connected by a waterfall

  • Easy access to Convention Center, Beach and Nusa Dua attractions

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Otelin konumu

Mercure Bali Nusa Dua

Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali
80363 NUSA DUA
Indonesia

GPS:-8.80692, 115.22074

Telefon
Faks +62 361 8467001

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

SOKA RESTAURANT

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.0/5  762 görüş

TripAdvisor Derecesi  3.5/5  1.160 görüş

Quite Disappointing with Unfriendly Staff

Tripadvisor puanı 2.0/5

suryamentari TripAdvisor onaylı yorum

Happened not only on my reservation but our friends' reservations too! Our recent stay at Mercure Nusa Dua was, regrettably, rather disappointing. Upon our arrival, we found the front desk staff to be quite unhelpful. Despite six of them being present, not one acknowledged us until we had to ask for assistance multiple times. When we mentioned that our room was part of our friends' group (Mr A & Ms B), Ketut, one of the front desk staff, remarked that we should have said the reservation was under Ms B’s name instead of Mr A’s, as it would have made things easier for him. This was rather frustrating, especially as the invoice we received from Mercure did not include our name, just the check-in date. (We found out on the checking out date that MR A and Ms B was categorised as "Company Name" in their system instead of Groups' Name) The check-in process was not only slow but also rather unpleasant. After being asked to sign a form, Ketut responded to our simple "yes, ok" with an unnecessary "be patient" when we reached for the pen. This condescending remark only added to our frustration. Rather than calming the situation, Ketut’s attitude only made it worse. If this is the standard of service that’s recognised, it’s little wonder we were left feeling disappointed. To top it off, the internet wasn’t working during our stay, and the bedsheet in our room had a stain that was never changed. All in all, our experience at Mercure Nusa Dua was marred by unprofessional service and a lack of attention to basic guest needs. Definitely not gonna stay here in the future

Dear Valued guest, Thank you for sharing your feedback regarding your recent stay at Mercure Nusa Dua. We genuinely apologize for the inconveniences you experienced and appreciate your insights. We are truly sorry to hear about the lack of assistance from our front desk staff upon your arrival. It is concerning that our team did not meet the standard of service we strive to provide. Your feedback regarding Ketut’s remarks is particularly troubling, and we will address this with our team to ensure a more respectful and welcoming atmosphere for all our guests. We also regret the issues you faced with the internet connectivity and the cleanliness of your room. Both are unacceptable, and we will ensure that these matters are taken seriously to prevent future occurrences. Your experience does not reflect our commitment to guest satisfaction, and we sincerely hope you might reconsider and give us another opportunity to provide the level of service you deserve. Thank you once again Warm regards, Ketut Iriana General Manager

Mercure Nusa Dua.

Tripadvisor puanı 3.0/5

xrae10 TripAdvisor onaylı yorum

We stayed last here last year and it was ok, its location being a big plus. We booked again, this year hoping that there would have been improvements made but sadly, not! The general fabric of the hotel is tired and needing a lot of TLC. The lift that was out of action last year, has still not been repaired. Our room, 338, was small, dim and had no drawer space for clothes. There were huge gaps around the doors to the tiny balcony, allowing wind and insects easy access! The pool was family friendly and warm. Not really a lot of sun beds around the pool but if you got one, they were fine. The private spot on the beach is a bonus but even there, a number of the sun umbrellas were falling to bits. Breakfast was mediocre and we only took it because, last year, we found it difficult to get breakfast anywhere outside the hotel. The staff were friendly enough and responded quickly to reported problems. They do not provide hand towels for use, which we found strange. Reception, when we arrived, insisted that we had not paid, despite us having a confirmation letter from Hotels.com saying we had! I also showed them our confirmation email, as well but they insisted that we had to pay. We are in the process of claiming back one of the payments we made, from Accor Hotels.

Dear Guest, Thank you for choosing to stay with us again and for taking the time to share your detailed feedback. We appreciate your kind words about our location, friendly staff, and family-friendly pool area. However, we regret to hear that certain aspects of your stay did not meet your expectations. We sincerely apologize for the ongoing issues with the lift and for any inconvenience caused by the room conditions. Your comments about the balcony doors, lack of drawer space, and sun umbrellas have been noted, and we will address these areas for improvement. We are also sorry for the confusion regarding your payment upon check-in. Our team is working to ensure that such misunderstandings do not happen in the future, and we are following up on your refund request. We understand your disappointment and hope to have the opportunity to provide a better experience in the future. If you decide to give us another chance, please do not hesitate to contact us directly so we can ensure a more comfortable stay. Thank you for your valuable feedback. Sincerely, Ketut Iriana General Manager

Mercure Bali Nusa Dua

Tripadvisor puanı 4.0/5

Chandru_M1139 TripAdvisor onaylı yorum

Hotel is a huge property with pleanty of place ot roam around. Stayed with family and had booked 3 bed room, which had huge space and extra room. They have a private section at Nusa dua beach and provide transport to beach and back every hour. They provide Bicycles at 25000 IDR and we had fun taking them out into Nusa dua area and Bali collection Mall which is nearby. Good Indian Restaurants are close by. Service at the hotel ( Housekeeping) has slow response.

Dear Chandru, Thank you for sharing your recent experience at Mercure Bali Nusa Dua. We are delighted to hear that you and your family enjoyed the spacious accommodations, our private beach section at Nusa Dua, and the convenience of our hourly shuttle service. We are glad you found our property large and well-suited for leisurely exploration, and that the availability of bicycles added to your enjoyment of the local area, including visits to the Bali Collection Mall and nearby Indian restaurants. We also appreciate your feedback regarding the housekeeping service. We apologize for any delays you experienced and assure you that we are actively working to improve our response times to better serve our guests. Your comments are invaluable to us as we continually strive to enhance our services. We hope to welcome you and your family back to for another enjoyable stay. Warm regards, Ketut Iriana General Manager

Great hotel

Tripadvisor puanı 5.0/5

Kristina D Couples - TripAdvisor onaylı yorum

Short staycation in this hotel, super memorable. Thank you to Ms. Happy in Reservation, very friendly and noted our request very well. Room with pool view, nice GYM and restaurant by pool is excellent. Had meals and drinks by the pool, thing that we want to repeat. I had a great holiday in this hotel 😍😍

Dear Kristina, Thank you for sharing your wonderful experience with us! We are thrilled to hear that your stay at our hotel was super memorable. We’re especially glad to know that Ms. Happy from Reservations made a positive impact on your experience by noting your requests well. It’s great to hear that you enjoyed the pool view room, our well-equipped gym, and the restaurant by the pool. We’re delighted that you had such a fantastic holiday and that our meals and drinks by the pool met your expectations. We look forward to welcoming you back for another great holiday in the future! Best regards, Ketut Iriana General Manager

Worst Accor hotel I’ve stayed in

Tripadvisor puanı 1.0/5

ren83 TripAdvisor onaylı yorum

Do not recommend this hotel at all!! It’s so run down, it falling apart. The beds are hard and stained . The staff don’t speak much English . The room is so dirty , the walls have marks and dirt all over them . The pool is falling apart and the railing on the infinity pool is broken and has a warning sign . Only great comment I have is it’s Great location to restaurants . If you are an Accor member stay at Novotel instead . Was told I could only have soft drink as my free drink as I’m not a platinum member , never heard of that and have stayed all over the world . I give the hotel a star rating of a 2

Dear Guest, Thank you for taking the time to provide your feedback. We sincerely apologize for the numerous issues you encountered during your stay. We are deeply sorry to hear that the condition of the hotel and the cleanliness of your room did not meet your expectations. We also regret that the communication barrier with our staff caused inconvenience. Your comments regarding the pool's condition and the state of the room are being taken very seriously, and we will address these issues with our maintenance and housekeeping teams immediately. We appreciate your feedback about the complimentary drink policy for Accor members and will review this to ensure clarity and fairness. We are glad to hear that you found the location convenient. We value your input as it helps us to improve our services, and we hope to have the opportunity to serve you better in the future. Best regards, Ketut Iriana General Manager

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Yakınlardaki diğer tesislerimiz

Nusa Dua şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.