Sofitel Queenstown Hotel and Spa 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.5/5 730 görüş

En iyi fiyat
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Sofitel Queenstown Hotel and Spa - Image 1
Sofitel Queenstown Hotel and Spa - Image 2
Sofitel Queenstown Hotel and Spa - Image 3
Sofitel Queenstown Hotel and Spa - Image 4
8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

Açıklama

Otel ekstraları

  • Central location in town

  • Award-winning day Spa

  • 2 stylish meeting spaces

  • Luxury done with French zest

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Otelin konumu

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Telefon
Faks +64 3 450 0046

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Evcil hayvanlara izin verilmez
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi
Otele yakın
  • Araba parkı

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.5/5  730 görüş

TripAdvisor Derecesi  4.5/5  1.974 görüş

2024 mükemmeliyet sertifikası

Friendly but tired

Tripadvisor puanı 4.0/5

Eloise M TripAdvisor onaylı yorum

This hotel is in an incredibly convenient location right in the hustle and bustle of Queenstown; great for catching the snow buses or Skyline Gondola, visiting the Kiwi Park, or doing any other activity in town. The staff are extremely friendly and personable. I can't remember the last time I stayed in a big brand hotel and had so many staff not just make eye contact, but initiate conversations and remember me from the previous day. Along with the location, the staff are this hotel's greatest asset. Unfortunately, the rooms are quite tired, and our suite on the third floor had a few issues. Firstly, the air conditioning didn't work properly. The room was cold - around 16 degrees according to my phone. I told reception about this and the very helpful general manager reset something; soon afterwards, warm air started to blow out, but it didn't really heat the room more than a degree or so. There were extra heaters in every part of the suite, which I assume means the hotel knows the aircon doesn't work properly. The heaters worked very well, but having to use extra heaters in a $1000/night suite felt a bit strange. Why not just have aircon that works? The heaters also made a lot of noise... So we could either be toasty warm (important during a Queenstown winter), or we could have a quiet environment. I do expect both for that price and this standard of hotel. The pre-dinner canapes and drinks in the bar were pretty good. The service was again, outstanding. We ordered some extra cocktails, which were excellent. Room service was also great, but it was a bit inconvenient to have nothing available before 4:45 pm - not even an all-day menu! We also heard a lot of noise from the rooms above us. It sounded like chairs and tables were being moved across the celing, and it happened quite frequently. These noises, combined with the heating issues, made me feel like I was in a far cheaper hotel. Another little quirk was the tap in the bathroom sink. Rather than being a simple mixer tap, it was a 360 degree joystick type tap. Meaning you had to get it to the right position, left or right, up and down, in order for hot water to come out at the right speed. It took me a long time to work out what the right position was, resulting in loads of spilled water that gushed out of the tap and all over the vanity. Our room wasn't serviced until 5pm on our second day, just as we were getting home and needing to start getting our youngest kid to bed. Again, not ideal. Not sure I'd stay here again for the price.

Bonjour Vacationer583751 Thank you for taking the time to share your detailed feedback regarding your recent stay at Sofitel Queenstown hotel and Spa. We are delighted to hear that you enjoyed our convenient location and found our staff to be friendly and engaging. It's our priority to make every guest feel welcome, and we’re glad that you felt this during your visit. We sincerely apologize for the discomfort you experienced with the air conditioning in your suite. Your comments about the heating issues and noise disturbances are concerning, and we appreciate you bringing them to our attention. We strive to provide a comfortable and restful environment, and your feedback will help us address these matters with our maintenance team. We also understand your concerns about room service availability and the unique tap design in the bathroom. Your insights are invaluable as we continually work to improve our services and amenities. We hope you might consider giving us another chance in the future. If you decide to stay with us again, please reach out directly so we can ensure a more enjoyable experience. Kind Regards, Pradnya Lohate Front Office Manager

Sweet Suite Stay

Tripadvisor puanı 5.0/5

mi3travels TripAdvisor onaylı yorum

Chose this property for its proximity to restaurants, the wharf and iFly as we were traveling with an elderly and young child who needed respite in between activities. The suite room made staying in enjoyable. Service was flawless, as expected. The helpful staff ensured our elderly's mobility needs were satisfied. The complete amenities saved us from looking for convenience stores.

Bonjour mi3travels, Thank you so much for your wonderful review! We’re thrilled to hear that our location, close to restaurants, the wharf, and iFly, made your trip more convenient, especially when traveling with both an elderly guest and a young child. It’s great to know that the suite room allowed for a comfortable and enjoyable stay. We’re also happy that our team could meet the mobility needs of your elderly family member and that the amenities provided added to your convenience. We truly appreciate your kind words about our service and staff. We hope to welcome you and your family back in the future! Kind Regards, Pradnya Lohate Front Office Manager

Nice and cosy restaurant with professional staffs

Tripadvisor puanı 5.0/5

jaydeeore2020 TripAdvisor onaylı yorum

On a morning when the whole world was covered in snow, I had breakfast with my friends. A cozy and warm atmosphere welcomed us. Manager Hathu’s professional, kind, and gentle guidance made us feel even more comfortable. The other staff members were always smiling and friendly. I definitely want to visit again in the near future.

Bonjour Jaydeeore2020, Thank you so much for your kind words! We're delighted to hear that you and your friends enjoyed a warm and cozy breakfast with us, especially on such a snowy morning. It’s wonderful to know that Ha Thu and the rest of the team helped make your experience even more comfortable with their professionalism and friendliness. Your feedback truly means a lot to us, and we can't wait to welcome you back again soon! Kind Regards Pradnya Lohate Front Office Manager

great location and nice rooms

Tripadvisor puanı 4.0/5

CLCLCL C TripAdvisor onaylı yorum

good people too. the concierge guy was very helpful and the check in ladies as well, the bar where we had the free drink was nice and cosy. rooms were large and comfortable. best location in town, close to restaurants and shops in the central area.

Bonjour BryLuk, Thank you so much for your kind review! We’re thrilled to hear that you enjoyed our prime location and comfortable rooms. It's wonderful to know that our concierge and reception team made a positive impression, and we're glad you enjoyed your time at our bar - Le Salon Rouge. We look forward to welcoming you back on your next visit to the area! Kind Regards, Pradnya Lohate Front Office Manager

Not 5 stars

Tripadvisor puanı 2.0/5

284cherylv Couples - TripAdvisor onaylı yorum

We stayed for 6 nights and were so incredibly disappointed. First they gave us room 323 where the heating didn’t work properly and my husband’s side of the bed was sagging and hard so then they swapped us to room 420 and also put a heater in there (no discount to apologise for our horrible first night). Room 420 had a bed that was hard on my side this time, the reading lights emitted no light whatsoever so I couldn’t relax with my book. Both rooms had really poor lighting in general even when the dimmer switch was turned right up. And then to cap it off the heating started playing up in this second room so that even the extra heater was struggling to keep the room warm. Our expectations were high because… Sofitel, and were horribly dashed. Couldn’t wait to get home to our comfy bed.

Bonjour Cheryl, Thank you for taking the time to share your feedback regarding your recent stay. I am truly sorry to hear that your experience did not meet your expectations, and I deeply regret the discomfort you and your husband experienced during your visit. We strive to provide a comfortable and enjoyable stay for all our guests, and it’s clear that we fell short in your case. The issues you mentioned with the heating, bed comfort, and lighting are certainly not reflective of the high standards we aim to uphold. Your comments have been shared with our maintenance and housekeeping teams to ensure these problems are addressed promptly, and we will be reviewing our processes to prevent similar situations in the future. I understand how frustrating it must have been to encounter multiple issues during your stay, and I apologize for the inconvenience caused. While I know this does not change your experience, I would like to assure you that your feedback is invaluable in helping us improve. If you decide to give us another opportunity to serve you, please feel free to reach out to me directly so that I can personally ensure your next stay is flawless. Kind Regards, Pradnya Lohate Front Office Manager

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Queenstown şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.