Mercure Grand Jebel Hafeet Al Ain Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 326 reviews

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Mercure Grand Jebel Hafeet Al Ain Hotel - Image 4

Description

Hotel extras

  • Swimming Pool with Water Slide

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Our accommodation(s)

Hotel location

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet, P O BOX 24476, P.O.Box 24476
24476 AL AIN
United Arab Emirates

GPS:24.077793, 55.768983

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  326 reviews

TripAdvisor Rating  4.0/5  1,575 reviews

Needs a refurb

Customer review rating 2.5/5

Mc Couples - Confirmed reviews ALL

Positives about this hotel - location amazing. Negatives - hotel really needs a complete refurb. Room carpet was badly stained, curtains hanging off the rail, trim broken away from chair, other chair dirty and badly stained too, broken tiles in bathroom. Pool was packed. Not possible to get anything from pool bar unless you got wet as no-one would come to the back service point (even though they weren’t serving at the front). Totally underwhelmed with the hotel which had gone downhill since our previous visit. No-one manning atrium cafe so helped ourselves to ice creams but then couldn’t find anyone to pay, apart from going to reception. Very glad we only booked for one night.

Amazing experience

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Amazing experience specially for the kids, very good location and place for the family.

Overpriced family hotel

TripAdvisor rating 2.0/5

Stefan_Kipp TripAdvisor review

We spent 2 nights with 2 couples without children during the Eid Al Ada break in June 2024. Amazing swimming pool and amazing location. Staff quite helpful and friendly. Good Internet. Absolute no-go: a 4 star hotel serving plastic tableware and plastic straws, which are banned in the UAE. It is incomprehensible why the Mercure hotel still uses them. Very loud environment, with metal chairs in the restaurants sliding over the stone floor. No nice bar or restaurant to escape from the heat and just sit back to read a book or surf on your phone. Entire installation is quite worn out, with limited investment being done recently. Cocktails are very diluted, with nearly no buzz, and therefore too expensive. Overall it was overpriced (800 AED per night including breakfast).

Great Location and Perfect for Kids

Customer review rating 4.0/5

Amith D. Families - Confirmed reviews ALL

Loved the location of the hotel. Stay and food was standard. The restaurants had a beautiful view of the mountains and valley. Perfect to relax and enjoy. Most importantly the kids pool and kids play area was great too!!

Average

Customer review rating 3.0/5

Ismail Families - Confirmed reviews ALL

Good

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Other web-users rate our hotel

  • 514 reviews 8.9/10 Location
  • 876 reviews 6.2/10 Room
  • 681 reviews 6.3/10 Service
  • 15 reviews 6.1/10 WiFi
  • 339 reviews 4.2/10 Food
  • 277 reviews 6.9/10 Pool
  • 267 reviews 4.4/10 Vibe
  • 245 reviews 4.1/10 Cleanliness

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