Mercure Maidstone Great Danes Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 703 件のレビュー

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Mercure Maidstone Great Danes Hotel - Image 1
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Hollingbourne, Nr Maidstone, ME17 1RE MAIDSTONE, イギリス

説明

ホテルのその他の情報

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

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ホテル所在地

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
イギリス

GPS:51.258732, 0.616822

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  703 件のレビュー

トリップアドバイザーの評価  3.6/5  2,082 件のレビュー

Have stayed in lots of 4star hotels, this one definitely isn’t

トリップアドバイザーの評価 2.0/5

Melvin T トリップアドバイザー認証口コミ

Upon arriving we were given room 123 ,we unpacked then realized the curtains were badly torn, the chair was threadbare and dirty and something had eaten the edge of the desk.We went to reception and they did offer us another room, but our friends were staying opposite and theirs was not a lot better. The manager arranged to meet me on Sunday morning , but guess what he was off duty and we never saw him again. Our shower was unusable because no cold water adjustment. We were on a coach trip and all 32 of us were locked out of our rooms on the last day , all had to go to reception to renew our keys only to be told that it was all to fault because we’d left our keys next to our phones. All 32? Evening food buffet , canteen standard, not four star. Very poor. Phoned and complained, promised to call me back but guess what did not call me back. Look at previous complaint this room was supposed to be taken out of service.but it obviously wasn’t.

Great stay

トリップアドバイザーの評価 5.0/5

J8218WVcharlies トリップアドバイザー認証口コミ

I have stayed here plenty in the past, had a great stay as usual. Poppy on the front desk was very helpful whenever I needed her.

A nice relaxing night away from the kids.

トリップアドバイザーの評価 5.0/5

Wayne P トリップアドバイザー認証口コミ

Me and my wife had a sunday to Monday stay for her birthday. (Using last year's buy a gift voucher.) Upon arrival we were greeted by Lisa. We informed her it was my wife's birthday weekend away. She very kindly upgraded our room. This room type included a nesspreso machine which is a small but nice touch.The hotel was in some loverly grounds, the restaurant food was very nice. The spa and gym facilities were ok. I have read some reviews about the swimming pool ceiling falling down. Well its not, it does require some attention but its deffently not falling down. The only issue with the spa is the saunas are in the differnt changing rooms. So men and woman separate. Which as a couple was quite annoying. However the jacuzzi was the hottest one I have been in at a spa. Which makes a nice change. Overall we enjoyed our stay, the reception and restaurant staff all very pleasant and most of all a very relaxing and clam atmosphere. All what you want when having a night away from the kids.

Dear Wayne, Thank you so much for taking the time to share such a lovely and detailed review. We’re delighted that you chose to spend your wife’s birthday with us, and even happier to hear that Lisa helped make the occasion a little more special with an upgrade — she will be thrilled to read your kind words. It’s great to know you enjoyed the beautiful grounds, restaurant food and the overall relaxing atmosphere. We’re also pleased the Nespresso machine and jacuzzi added to your experience. Thank you as well for your balanced feedback regarding the spa facilities. We appreciate your comments on the sauna layout and pool condition — this helps us continue improving the guest experience, and we can assure you that these areas are under review. Most importantly, we’re delighted that you both left feeling relaxed and well looked after — exactly what a birthday getaway should be. We hope to welcome you back again soon, whether for another celebration or just a well-deserved break. Warm Regards Nina D-Guest Service Manager

Horrible

トリップアドバイザーの評価 2.0/5

Travelwise207 トリップアドバイザー認証口コミ

We attended a Christmas dinner with friends. The bar is horrible. Stained carpeting throughout, it was cold and I asked for a radiator to be turned on, was told it had been but it never came on. In fact no radiators seemed to be working. We had a Christmas dinner, ie turkey with all the 'trimmings'. One of the worst meals I've had. Half was cool, brussels sprouts were disgusting and obviously had been frozen. Sprouting brocolli was charred and virtually inedible, the gravy glutinous and tasteless. The turkey could have been cardboard from an Amazon delivery. The stuffing tasted very weird. The only thing that tasted of anything were the potatoes. Negligent and money for old rope! As to the hotel where we had booked a room; for disabled people this place is a nightmare. How on earth anything that seems relatively modern could have so many drawbacks is a mystery. For a start, the huge car park has just three disabled bays and of course, they are always full. There are no signs to indicate disabled access, every door is heavy and difficult (if not impossible without a companion) to get through. This is a hotel for reps or those who just want to get a cheap overnight on the way somewhere. It is best you eat out if you can, the food is atrocious. You might have a better stay if you got a tent and parked in a layby. Only one redeeming feature is the staff.

Thank you for taking the time to share such detailed feedback. I am truly sorry to hear that your experience with us, both during the Christmas dinner and your stay, fell so far below expectations. This is certainly not the standard we aim to provide, and I completely understand your frustration. I would like to sincerely apologise for the issues you encountered with heating in the bar area. Your comfort should never have been compromised, especially during a festive event, and I’m sorry that the radiator was not functioning as advised. I am also very disappointed to hear your comments regarding the Christmas dinner. The temperature, quality and presentation of the dishes you described are unacceptable, and this has been addressed directly with our kitchen and food & beverage teams so we can prevent this happening again. Your feedback is invaluable in identifying where immediate improvements are needed. Regarding accessibility, I am genuinely sorry for the challenges you faced. Your comments about disabled parking, signage and door access have been noted very seriously. We recognise the importance of providing facilities that are accessible and easy to navigate for all guests, and we will be reviewing these areas as a priority. While I am pleased that you found our staff to be the redeeming part of your visit, I appreciate that this does not make up for the other shortcomings you experienced. Thank you again for bringing all of this to our attention. If you would be willing, I would very much like the opportunity to discuss your stay further and try to restore your confidence in us. Please feel free to contact me directly so I can assist you personally. nina.djemal@mercuremaidstone.co.uk. Warm regards Nina D-Guest Service Manager

Enjoyable despite some faults!

トリップアドバイザーの評価 4.0/5

Trip16212938878 トリップアドバイザー認証口コミ

My wife and I arrived at the hotel to be greeted by some very friendly staff some dressed in fancy dress. The truth been know our room was a little shabby some paint peeling from the ceiling and parts of the carpet thread bare, the water pressure in the shower was awful. I only had one bad encounter with one of the bar staff who treated me like something she had scraped off the sole of her shoe just for requesting politely may I add a glass of ice, the rest of the staff were top notch. The breakfast was superb fresh hot and plenty of it…. Lisa the lady on reception checked us out and was very attentive friendly and approachable. I don’t want to be too judgemental as a friend stayed in another part of the hotel which he said had just been revamped so perhaps it’s an ongoing operation. Would I stay there again yes the staff and the service (apart from one individual) made it enjoyable despite some of it’s faults

Thank you very much for taking the time to share your detailed feedback. I’m delighted to hear that you and your wife were given such a warm welcome on arrival and that the majority of our team, including Lisa at checkout, made a positive impression. I’m also pleased that you enjoyed our breakfast — the team will be thrilled to hear your comments. However, I’m truly sorry that certain aspects of your room did not meet expectations. The issues you mentioned, including the paintwork, carpet condition and water pressure, are not reflective of the standards we aim to provide. We are currently undergoing refurbishment in phases across the hotel, and your friend’s room being in one of the upgraded areas reflects the improvements that are still ongoing. Your feedback helps us prioritise these areas more effectively. I’m also disappointed to hear about your experience with a member of the bar team. This is not acceptable, and I will be addressing this directly to ensure it does not happen again. We pride ourselves on offering friendly and respectful service at all times, and I’m sorry this fell short for you. Thank you again for your balanced and constructive comments, and for recognising the hard work of the wider team. We truly appreciate your willingness to stay with us again despite the issues, and we look forward to welcoming you back for a much improved experience. Kind regards, Nina Guest Service Manager

との提携 TripAdvisor

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