Victoria Golf Resort & Spa, Managed by Accor 5 Sterne

Dear Ms. Schetgen, Thank you very much for taking the time to complete our guest satisfaction survey following your recent stay with us. First of all, we would like to sincerely thank you for the very kind comments you shared about our hotel, particularly regarding our location, the peaceful atmosphere, our attentive and friendly team, the quality of the breakfast, and your excellent dining experience at Restaurant RIA. We are delighted to know that these aspects contributed positively to your stay. While reviewing your survey, we noticed that all individual categories were rated 100/100 and your written comments were highly positive. However, the overall experience score appears as 10/100, which seems inconsistent with the rest of your evaluation. We understand that this may simply have been an unintentional selection when completing the survey. If this was the case, we would be very grateful if you could kindly confirm it by replying to this email. Your feedback is extremely important to us, and we want to ensure that your overall assessment accurately reflects your experience. Thank you once again for choosing our hotel. We look forward to welcoming you back in the future. Kind regards, Patricia Matias Lima Director of Rooms

Dear Mr. S., Thank you for your valuable feedback. We are delighted to hear that you found our team friendly and attentive. We take your comments regarding the renovation and room cleaning seriously and will review them carefully. Your feedback helps us continuously enhance the quality of our services and further improve the overall guest experience. Thank you for taking the time to share your thoughts. We hope to have the pleasure of welcoming you back again soon. Kind regards, Patricia Matias Lima Director of Rooms

Sehr geehrte Frau H., Vielen Dank für Ihre freundlichen Worte über Ihren Aufenthalt in unserem Hotel. Es freut uns sehr zu hören, dass Sie unsere hundefreundliche Politik und die angenehme Atmosphäre schätzen. Wir freuen uns darauf, Sie bald wieder bei uns willkommen zu heißen. Kind Regards Patricia Matias Lima Director of Rooms

Dear Guest Thank you for taking the time to share your impressions of your stay. We truly appreciate your feedback, and your comments play an important role in helping us continue to improve the guest experience. We hope to have the opportunity to welcome you back in the near future! Best regards, Victoria Golf Resort & Spa, Managed by Accor

Sehr geehrter Herr S., Vielen Dank für Ihre Rückmeldung. Es freut uns, dass Ihnen unsere Lage sowie die Massagen und die Räumlichkeiten gefallen haben. Wir bedauern, dass der Sauna- und Poolbereich Ihren Erwartungen nicht vollständig entsprochen hat. Ihr Feedback ist für uns wertvoll. Mit freundlichen Grüßen, Patricia Matias Lima Director of Rooms