Dear Mr. S., Thank you for choosing ibis Styles Subic and for sharing your feedback with us. We’re pleased to know that you enjoyed our convenient location, found your room clean, and liked our breakfast. We also appreciate your 10/10 recommendation. We take note of your comment regarding the room size and Wi-Fi speed. We understand how important a reliable and fast connection is, especially for business travelers, and we will continue working on improving this aspect of our service. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to ibis Styles Subic on your next visit. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic

Dear Mr. K., Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated the clean, modern atmosphere of ibis Styles Subic. We sincerely apologize for the unpleasant odor from the air-conditioning and the noise from the hallway, which affected your comfort and interrupted your sleep. We understand how frustrating it must have been to turn off the air-conditioning and still wake up due to the heat. This is certainly not the experience we want our guests to have. We have shared your comments with our Engineering and Front Office teams so the air-conditioning unit can be properly checked, and we will also reinforce our efforts to minimize hallway noise, especially during the early hours. Thank you again for bringing these concerns to our attention. Your feedback helps us identify areas where we need to improve, and we hope to have the opportunity to provide you with a much more comfortable stay on your next visit. Warm regards, James Florentino Cluster Guest Experience Manager ibis Styles Subic Mercure Subic