Swissôtel Marianske Lazne 5 Sterne

Sehr geehrter Herr J., herzlichen Dank für Ihre hervorragende Bewertung und Ihre Treue als ALL Accor Mitglied! Es freut uns außerordentlich, dass Sie einen rundum gelungenen Aufenthalt bei uns verbracht haben und unser Service, die Gastronomie sowie unser Spa-Bereich Sie so überzeugen konnten. Vielen Dank auch für Ihre ehrlichen Hinweise. Für die Unannehmlichkeiten bezüglich der Klimaanlagensteuerung, den vorübergehenden Ausfall der Bio-Sauna sowie dafür, dass Ihr Willkommensgetränk und das Bar-Erlebnis nicht ganz Ihren Erwartungen entsprachen, möchten wir uns aufrichtig entschuldigen. Wir haben diese Punkte umgehend an die jeweiligen Abteilungen weitergeleitet, um unseren gewohnten Standard weiter zu verfeinern. Es ist schön zu wissen, dass Sie bereits planen, wiederzukommen. Wir freuen uns schon jetzt darauf, Sie bei Ihrem nächsten Besuch erneut willkommen zu heißen und Ihnen einen rundum perfekten Aufenthalt zu bieten. Mit freundlichen Grüßen, Vaclav Swissôtel Team Mariánské Lázně

Dear Mr. G., Thank you very much for taking the time to share such detailed feedback about your stay with us. We are delighted to hear that you particularly enjoyed our spa area and appreciated the wide selection at breakfast as well as our commitment to sustainability. We also sincerely appreciate your constructive comments. Your observations regarding the bathroom door, shower water pressure, breakfast area and bar opening hours are very valuable to us and will be shared with the relevant teams. We are sorry that you found our hotel somewhat cold and the layout not as comfortable or intuitive as you had hoped. Our architecture and spacious design are intentional, but we fully understand that personal preferences can differ. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay. Kind regards, Vanda Front Office Supervisor

Dear Mr. P., Thank you very much for your wonderful and detailed review. We are delighted to hear that you enjoyed your stay with us and that you appreciated our modern design, peaceful atmosphere, cleanliness, breakfast, wellness centre and, above all, the friendliness and attentiveness of our reception team. It is especially rewarding to hear that you had a relaxing and stress-free stay and that you would warmly recommend our hotel. We are also very pleased that you noticed and appreciated our commitment to sustainability and the measures we have already implemented. Thank you as well for your constructive comment regarding some of our colleagues in the bar and wellness area. We truly appreciate your honesty and will share your feedback with the respective teams. A warm smile and genuine enthusiasm are an important part of the experience we want to offer our guests. Thank you once again for choosing us and for your kind recommendation. We would be delighted to welcome you back for another wonderful stay. Kind regards, Vanda Front Office Supervisor

Dear Mr. H., Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us. We truly appreciate your positive comments regarding our design, facilities, and overall concept. We also appreciate your constructive feedback and the specific points you have highlighted. Your comments regarding the swimming pool hours, housekeeping, parking facilities, rooftop bar, in-room storage, and wine selection are valuable to us and will be shared with the respective teams for further consideration. We are pleased that, despite the points mentioned, you see our hotel as having a strong foundation. Feedback such as yours helps us identify opportunities for improvement and continuously enhance the experience we offer our guests. Thank you once again for your visit and for your honest feedback. We hope to have the pleasure of welcoming you back in the future and providing an even better experience. Kind regards, Vanda Front Office Supervisor

Dear Mr. H., Thank you very much for your wonderful review and for your kind words about our hotel. We are delighted to hear that you enjoyed your three-night stay in our Junior Suite and that you appreciated the many small details of our design. It is also wonderful to know that you were very satisfied with our restaurant and wellness centre, and especially with the friendliness and helpfulness of our team. We truly appreciate your recommendation and are very pleased to hear that you would choose Swissotel again should you return to Mariánské Lázně. We would be delighted to welcome you back for another memorable stay. Kind regards, Vanda Front Office Supervisor