Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Pipobpat P. Guest Service Supervisor

Dear Ms. Z., Thank you very much for taking the time to share your detailed feedback with us. We are delighted to know that you and your family had a comfortable stay with us. It is wonderful to hear that you enjoyed the peaceful atmosphere of your room, the modern design, and the good sound insulation that allowed you to have restful nights. We are also pleased that our thoughtful preparation of earplugs and the overall comfort of your stay contributed positively to your experience. We truly appreciate your kind comments about our team and are happy to know that you received warm and attentive service throughout your stay. We are also delighted that you enjoyed the experience at Starlight Rooftop Bar, especially the delicious grilled beef. Thank you as well for sharing your valuable suggestions regarding breakfast variety, Chinese food options, laundry facilities, and on-site booking offers. Your feedback has been shared with the relevant teams for further review and improvement as we continuously strive to enhance our guest experience. Thank you once again for choosing Mercure Bangkok Surawong. We sincerely hope to welcome you and your family back again in the future for another comfortable and enjoyable stay. Warm regards, Chatupron W. Duty Manager

Dear Mr. L., Thank you for taking the time to share your feedback following your stay at Mercure Bangkok Surawong. We sincerely apologize that the noise from passing tuk-tuks disturbed your sleep and affected your overall experience. We understand how important a quiet and restful night's sleep is, and we regret that we were unable to meet your expectations on this occasion. We appreciate your positive ratings for the cleanliness of our hotel and the service provided by our team. Your feedback regarding the noise has been shared with the relevant departments as we continue to explore ways to improve our guests' comfort. For your future stays, please do not hesitate to let us know your preference for a quieter room, and we will do our very best to accommodate your request, subject to availability. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay. Warm regards, Chatupron W. Duty Manager Mercure Bangkok Surawong

Dear Bo E., Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed our convenient location and found the room clean and comfortable. We are also glad that you appreciated the key-card access to the elevators and felt secure during your stay. Thank you once again for your kind comments. We hope to have the pleasure of welcoming you back to Mercure Bangkok Surawong in the future. Best regards, Jatuphat (Bella) Taraphoom Front Office Manager

Dear Mr./Ms. Yang X., Thank you for taking the time to share your feedback with us. We’re sorry to hear that you found the room size a little small and that it was inconvenient when opening your suitcase. We understand how important comfortable space is during a stay, and we sincerely apologize for any inconvenience caused. We also appreciate your comments regarding the room rate. Your feedback is valuable to us, and we will certainly take it into consideration as we continue working to provide the best possible experience and value for our guests. Thank you again for staying with us, and we hope to have the opportunity to welcome you again in the future. Warm regards, Supavadee H. Duty Manager

Dear Mr./Ms. Caiming W., Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our service and had a positive overall experience during your stay at Mercure Bangkok Surawong. We also appreciate your comments regarding the room size. We understand that space is an important aspect of the guest experience, and we have taken note of your feedback. Our room categories are designed to offer different options to suit various needs, and we hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future. Warm regards, Supavadee H. Duty Manager

Dear Mr./Ms. Julia C., Thank you for your kind review. We’re delighted to hear that you found our hotel to be safe and clean. Providing a comfortable, secure, and well-maintained environment for our guests is one of our top priorities, so your feedback is greatly appreciated. Thank you for choosing to stay with us. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Supavadee H. Duty Manager

Dear Valued Guest, Thank you for sharing your wonderful review. We are delighted to know that our convenient location made your stay enjoyable. Being within walking distance of the gem trading center, close to the MRT station, and surrounded by a variety of massage shops and local attractions is something many of our guests appreciate. We truly appreciate your kind feedback and look forward to welcoming you back to Mercure Bangkok Surawong on your next visit. Warm regards, Mr.Pipobpat Pangkham (Mike) Guest Service Supervisor

Dear Valued Guest, Thank you for taking the time to share such a detailed review following your stay at Mercure Bangkok Surawong. We are pleased to know that you appreciated our quiet location, the well-equipped room, the strong air conditioning, and the convenience of getting around the city. We are especially grateful for your kind recognition of our doorman for his proactive and courteous service with your luggage and at the entrance. We will also share your compliments with our Front Office team, who will be encouraged to know that you felt welcomed during your stay. At the same time, we sincerely apologize that several aspects of your experience did not meet your expectations. We regret that your room assignment did not match your request, and we are sorry to hear about the bathroom cleanliness, the towel presentation, and the delay in providing disposable amenities. Your comments have been shared with our Housekeeping team for immediate review and improvement. We also appreciate your feedback regarding the shuttle service information. We apologize that this was not communicated during check-in, and we will remind our Front Office team to proactively provide guests with important hotel information, including our complimentary shuttle service to the BTS, whenever applicable. Thank you once again for your valuable feedback. It helps us identify areas where we can improve, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.. Best regards, Pipobpat P. (Mike) Guest Service Supervisor

Dear Valued Guest, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our convenient location, pleasant atmosphere, clean rooms, and excellent service. Your kind words are truly appreciated and will be shared with our team as encouragement. We look forward to welcoming you back to Mercure Bangkok Surawong for another enjoyable stay in the near future. Best regards, Pipobpat P. Guest Service Supervisor

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pipobpat P. Guest Service Supervisor

Dear Mr./Ms. Jiachun J., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bangkok Surawong. We are delighted to know that you had a wonderful overall experience with us. We also appreciate your comments regarding the room size. While our room layout is designed to maximize comfort and functionality, we understand that it may feel a little compact for some guests. Your kind feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay in the near future. Kind regards, Supavadee H. Duty Manager

Dear Mr./Ms. Yuhang H., Thank you for taking the time to share your review. We are delighted to hear that you enjoyed your stay and especially appreciated the peaceful and quiet atmosphere of our hotel. Providing a comfortable and relaxing environment for our guests is one of our top priorities, and it is wonderful to know we achieved that during your visit. We truly appreciate your kind feedback and look forward to welcoming you back to Mercure Bangkok Surawong for another relaxing stay in the future. Warm regards, Supavadee H. Duty Manager

Dear Mr. W., Thank you very much for taking the time to share your wonderful feedback and for choosing to stay with us again. We are delighted to know that you continue to enjoy your stays at Mercure Bangkok Surawong. It is especially rewarding to hear that you found our Front Office team friendly and our rooms consistently clean and comfortable. Your kind recognition of our Front Desk team will be shared with them as encouragement. We also appreciate your feedback regarding the ease of WiFi access and will continue working to enhance our guest experience. Thank you once again for your continued support. We look forward to welcoming you back for another comfortable stay in the near future. Warm regards, Chatupron W. Duty Manager Mercure Bangkok Surawong

Dear Mr./Ms. Wenrong L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bunsita S. Front Office Senior Team Leader

Dear Mr. Cong D., Thank you very much for sharing your heartfelt feedback. We are truly honored that your first day in Bangkok was spent with us and that our team was able to make you feel welcomed and cared for. Your kind words about our receptionist mean a great deal to us. We will be delighted to share your compliments with the team, as they always strive to provide warm, gentle, and attentive service to every guest. We are sorry to hear that you wished you could have stayed longer, but we are grateful that your experience with us left such a positive impression of Thailand and its hospitality. We sincerely hope to have the opportunity to welcome you back to Mercure Bangkok Surawong for a longer stay in the future. Warm regards, Bunsita S. Front Office Senior Team Leader

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rawinan C.

Dear Mr./Ms. Kamchoi L., Thank you for your wonderful review. We are delighted to hear that you enjoyed an excellent stay with us and that our service met your expectations throughout your visit. It is especially rewarding to know that your experience was smooth and comfortable from start to finish. Your kind feedback is greatly appreciated and will be shared with our team as encouragement to continue delivering exceptional service. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Supavadee H. Duty Manager