Dear Andrzej K., Thank you so much for taking the time to share your wonderful feedback following your stay with us! We are truly delighted to read your praise regarding our comfortable rooms, delicious selection of food, and the relaxing experience at our Hammam. Knowing that you appreciated our prime location and warm service as an ALL Classic member brings great satisfaction to our entire team. It was a absolute pleasure hosting you, and we sincerely look forward to welcoming you back to Mercure Bukhara Old Town in the near future! Best regards, Mikhail Chesnokov Rooms Division Manager

Thank you very much, Mr. Leszek S., for taking the time to share such detailed feedback following your stay with us, and for your loyalty as an ALL Gold member. We are truly pleased to know that you appreciated our modern design, the comfort of your accommodation, the cleanliness standards, and the professionalism of our team. Your kind words regarding the helpfulness of our staff are highly valued and will certainly be shared with the entire team. At the same time, we sincerely regret that our breakfast experience did not meet your expectations and appreciate your honest observations. Your comments regarding the variety of selection, the inclusion of more authentic local dishes, bread quality, and fresh orange juice availability are very constructive and have been shared with our culinary team for immediate review. We fully agree that breakfast should reflect the same high standards as the rest of the guest experience, and your feedback helps us identify where improvements are needed. We also note your concerns regarding value for money. We continuously benchmark our pricing strategy against both market positioning and service standards, and feedback such as yours is essential as we strive to ensure the experience delivered fully justifies the rate offered. It is encouraging to see that many aspects of your stay, including check-in, accommodation comfort, cleanliness, and service interactions, met your expectations. However, we understand that breakfast plays a very important role in the overall guest experience, and we will work on enhancing this area. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an even more complete experience worthy of your recommendation. Regards, Miragha J.S. General Manager