Dear Mr S., Thank you for taking the time to share your detailed feedback following your recent family stay with us. We are pleased to know that you appreciated the spacious, comfortable, and well-equipped rooms, as well as our convenient location near the historic centre. Your kind words about the charm of the hotel and the attentiveness of our team are highly valued and will certainly be shared with our colleagues as a source of motivation. At the same time, we note your observations regarding breakfast variety and value for money. These are critical touchpoints in the overall guest journey, and your feedback provides us with clear direction for further refinement. We are actively reviewing our offerings to better align with guest expectations and enhance perceived value. It is also encouraging to see your positive ratings for our team, Wi-Fi, and check-out experience, which reflect our ongoing commitment to service consistency. We truly appreciate your loyalty as an ALL Accor member and your willingness to recommend us. We look forward to welcoming you again and delivering an even more seamless and elevated experience on your next visit. Warm regards, Miragha J.S. General Manager

Dear Mr Miguel R. P., Thank you for taking the time to share your feedback following your recent stay with us. From a performance and quality standpoint, your comments confirm that our operational standards, cleanliness protocols, and overall service delivery are aligned with guest expectations. We are particularly encouraged by your high ratings for accommodation and cleanliness, as these are non-negotiable pillars of our value proposition. Your recognition of our team and arrival experience further validates our ongoing focus on consistency, efficiency, and guest-centric execution. At the same time, we continuously challenge ourselves to move from “very good” to “exceptional,” and your overall score of 90 motivates us to further refine the guest journey and elevate perceived value across every touchpoint. It would be a pleasure to welcome you back in the future and convert a strong experience into a truly memorable one. Warm regards, Miragha J.S. General Manager Mercure Bukhara Old Town

Dear Mr. X., Thank you very much for taking the time to share your feedback following your recent stay at Mercure Bukhara Old Town. We are pleased to learn that your overall experience was very good and that you appreciated our service and hospitality. We also appreciate your constructive comments regarding the Wi-Fi speed and the lack of gluten-free options during breakfast and dinner. Please rest assured that we take such observations seriously, and we will review them with our culinary and technical teams to ensure better accommodation for our guests’ preferences and smoother connectivity in the future. Your satisfaction and comfort are very important to us, and we truly value your loyalty as a Classic member of ALL – Accor Live Limitless. We hope to have the pleasure of welcoming you and your partner again soon for another enjoyable stay in Bukhara. Warm regards, Miragha J.S. Property Manager Mercure Bukhara Old Town

Dear Ms. P., Thank you very much for sharing your feedback and for choosing Mercure Bukhara Old Town for your family stay. We are delighted to know that you found our hotel pleasant and enjoyed the quality of our restaurant and service. Your recognition of our team’s efforts is truly appreciated. We also take good note of your comments regarding the Wi-Fi speed and location. While our hotel is designed to offer a tranquil setting close to the ancient city, we continuously strive to enhance connectivity and guest comfort. We hope to have the pleasure of welcoming you again on your next visit to Bukhara and providing an even more satisfying experience. Kind regards, Miragha J.S. Property Manager Mercure Bukhara Old Town

Dear Daniel, Thank you for sharing your kind impressions. We’re truly glad to hear that you enjoyed your stay with us and appreciated the spacious rooms, wellness facilities, and breakfast. We’re also pleased the issue with adding your child to the reservation was resolved smoothly — and we appreciate your patience and understanding in this matter. It would be a pleasure to welcome you and your family again on your next visit to Bukhara! Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Andy, Thank you for your kind words and for sharing your wonderful impressions of your stay! We’re delighted to hear that you enjoyed the relaxing courtyard, the comfort of the hotel, and especially the hospitality of our team — your praise truly means a lot to us. It’s also a pleasure to know you loved the pool, sauna, hammam, and our restaurant’s plov — we agree, it’s something special! We would be very happy to welcome you back to Mercure Bukhara Old Town whenever your travels bring you to our city again. Warm regards, Mikhail Chesnokov Rooms Division Manager

Dear Candelaria M., Thank you for sharing your thoughts about your recent stay with us. Your feedback is invaluable, and I appreciate the opportunity to address your concerns. I sincerely apologize for the inconveniences you experienced, particularly regarding the breakfast service and the absence of cut fruit. We take your comments seriously and are committed to enhancing our offerings to improve our guests' experiences. Regarding your room reservation, I want to clarify that you initially booked a privilege room with a double bed for three nights. While I understand you requested a twin room upon arrival, we were fully booked at that time. We did offer a twin room of a lower category to accommodate your request, but you chose to remain in your original room. I'm also grateful that my colleague checked in with you on the second day to ensure your comfort. After reviewing our records, I can confirm that our team member assisted you with your luggage upon arrival, although they were briefly engaged with other guests in the lobby. I'm glad to hear you enjoyed our spa facilities during your stay. However, I apologize for any delays at reception and I want you to know that we are actively working to improve our response times. As a gesture of goodwill, I would like to offer you a special discount for your next visit to any ACCOR hotel worldwide. We would be thrilled if you would consider giving us another opportunity to demonstrate the improvements we've made to our service in the near future. Your satisfaction is our top priority, and we look forward to exceeding your expectations next time! Best Regards, Faig Bayramov Rooms Division Manager

Dear Jose, Thank you for taking the time to share your feedback about your stay at Mercure Bukhara Old Town. We are delighted to hear that you enjoyed the modern room, hotel décor, spa, and restaurant. However, we apologize for the inconvenience caused by the refrigerator not cooling properly. We will investigate this issue further to ensure that it does not happen again in the future. Regarding the internet connection, we are apologetic for any difficulties you experienced. We understand that a stable and reliable internet connection is important for our guests and we will look into improving the quality of our internet service. Your comments will be taken into consideration as we work to improve our services. We appreciate your loyalty to our hotel chain and hope that you will give us another opportunity to provide you with a better experience in the future. Best Regards, Faig Bayramov Rooms Division Manager