Dear Zafer, Thank you for taking the time to share your feedback. We are sorry to hear about your experience and the impression this interaction left on you. We would like to clarify that our bar and reception area on the 7th floor is open to hotel guests throughout their stay, including after check-out for luggage collection and a drink. However, once guests have checked out, they are welcome to use the bar area until 11:00 PM only, which is our standard procedure. This policy is in place to ensure the comfort and safety of all guests and to maintain proper control of access to the hotel during the night hours. We are sorry if this was not clearly communicated or if it was delivered in a manner that felt unfriendly or disrespectful. This is not the experience we want our guests to have, and we will address your comments with our team to ensure better communication and guest handling in the future. We appreciate your feedback and regret that this situation negatively affected your impression of our hotel. Petra N., Front Office Manager

Dear Alp, Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience at ibis Styles Ljubljana. Regarding the parking situation, we strive to make this information as clear as possible. Upon making a reservation, it is indicated that parking is not included and must be booked in advance due to our limited spaces. In your case, we were able to accommodate your request and provided you with parking while informing you of the price and alternative parking options nearby. Our receptionist gave you all the necessary information, apologized for any inconvenience, and explained the situation thoroughly. We apologize if there was any confusion during the process and for any inconvenience you experienced. In terms of room temperature, our rooms are set according to Accor standards, maintaining a comfortable temperature of 21-22 degrees Celsius. We did not receive any feedback from you during your stay indicating that the room was too cold, and without such information, we were unfortunately unable to address any concerns or make adjustments. We are sorry to hear that two of your friends felt unwell, and we take such concerns seriously. Should you wish to provide additional documentation, please do not hesitate to contact us directly. Your comfort and satisfaction are very important to us, and we encourage all our guests to reach out to our team during their stay with any concerns or questions. We are always here to assist and ensure a pleasant stay. Thank you again for your feedback. We regret that your experience did not meet your expectations, and we hope to have the opportunity to welcome you back and provide you with an improved experience in the future. Warm regards, ibis Styles Ljubljana

Dear Erdem. We are really sorry to hear that the room wasn’t warm enough and that it affected your health— that’s the last thing we’d want for our guests. While we do have a set temperature, we understand that comfort levels vary, and I wish we could have done more to help. I’m glad you enjoyed our location and breakfast, though. We’ll definitely look into how we can improve this for the future. Wishing you a speedy recovery, and I hope we can welcome you back under better circumstances. ibis Styles Ljubljana

Dear Emre, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Petra N., Front Office Manager

Dear Mehmet, Thank you for taking the time to tell us about your experience at the ibis Styles Ljubljana Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Petra N., Front Office Manager