Dear Ronald, Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our location on the edge of the old town and found it a convenient starting point for exploring the city. We are sorry, however, that the information regarding our parking procedure was not communicated clearly enough. We understand how important it is to have clear instructions upon arrival, and we regret any inconvenience this may have caused. Thank you for bringing this to our attention. We will take your feedback into consideration to help us improve the information we provide to our guests. We hope to have the pleasure of welcoming you back in the future! Kind regards, Petra N., Front Office Manager

Dear Sigrid, Thank you for taking the time to share your honest feedback. We're pleased to hear that you received a very friendly welcome from our team. However, we're sorry that the room did not provide the level of comfort you expected and that you felt the price did not reflect the experience. We appreciate your comments regarding the room and value for money, and will take your feedback into consideration as we continue to improve our guests' experience. We hope to have the opportunity to welcome you again and provide a more comfortable stay. Kind regards, ibis Styles Ljubljana Team

Dear Lisa, Thank you for sharing your feedback with us. We are truly sorry to hear that your stay did not meet your expectations and that you left feeling disappointed with both the condition of your room and the way your concerns were handled. First and foremost, we sincerely apologize that you felt your complaints were disregarded and that, while expressing your disappointment at reception, you felt you were being asked to speak more quietly rather than having your concerns properly addressed. We understand how frustrating and upsetting this must have been. We have spoken with our team regarding this situation, and we would like to assure you that this was certainly not the intention. Our guests should always feel that their concerns are taken seriously and treated with respect, and we regret that your experience did not reflect this. Regarding the room allocation, we would like to clarify that, according to our room categories, you were indeed allocated an upgrade from the Classic Room you originally booked to a Superior Room. However, we are very sorry that the room itself did not meet the standards you rightly expect from us. The issues you describe, particularly the mold in the shower, the unpleasant odor, the cold temperature, the noise, and the faulty electrical outlet, are concerning, and we sincerely regret the discomfort they caused. We understand that these are not the conditions in which any guest should have to stay. Our property has been exceptionally busy and fully booked for several months, which has placed considerable pressure on our maintenance team and limited the time available to carry out certain maintenance tasks in occupied rooms. While this helps explain the challenges our team has faced, it does not excuse the shortcomings you experienced. We recognize the importance of maintaining our rooms to the standards our guests expect, and we are sorry that we fell short during your stay. We are also sorry that breakfast did not meet your expectations. We would like to clarify that our breakfast buffet is replenished continuously throughout the breakfast service to ensure that guests have access to a varied selection of food. Regarding the bread, we are sorry that there was none available at the moment you arrived. Unfortunately, the fresh bread was still baking at that time, but it was brought out as soon as it was ready. We appreciate that this was inconvenient, particularly when you were looking forward to enjoying breakfast, and we regret the timing of this situation. However, this was an unfortunate timing issue rather than a case of there being no more food available. Regarding the pancakes, we equally regret that you were unable to enjoy them as intended. Occasionally, certain items can run out earlier than anticipated due to higher-than-expected consumption. Nevertheless, we understand that guests who pay for breakfast expect a satisfactory selection throughout the service period, and we apologize for the disappointment this caused. We are also sorry to hear that the responses you received from our breakfast team added to your frustration. We appreciate you taking the time to share these concerns with us. Your feedback highlights several areas where we need to improve, not only in terms of room maintenance and breakfast service but also in how we communicate with and respond to our guests when something goes wrong. Please accept our sincere apologies that we did not provide you with the comfortable stay and respectful service you expected and deserved. We regret that your overall impression of our hotel was so disappointing. Sincerely, Petra N., Front Office Manager

Dear Rainer, Thank you for your great feedback! We're pleased to hear that you enjoyed our excellent location, clean room and friendly, helpful team. We also appreciate your comment regarding German-speaking staff and will keep your feedback in mind. We're glad you found the breakfast adequate and hope to welcome you back to ibis Styles Ljubljana Centre in the future! Kind regards, ibis Styles Ljubljana Team

Dear Astrid, Thank you for your feedback! We’re pleased to hear that you enjoyed our breakfast and found everything satisfactory overall. We’re sorry that you found the space somewhat cramped and appreciate you sharing this with us. We hope to welcome you back to ibis Styles Ljubljana Centre in the future! Kind regards, ibis Styles Ljubljana Team

Dear Corinne, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the serious reservation and room-assignment error you experienced upon arrival. Having rooms assigned to you that were already occupied is completely unacceptable, and we understand how frustrating and disappointing this must have been, especially after a long wait. We are also very sorry for the way your concerns were handled by our team. The communication you describe does not reflect the level of professionalism and hospitality we expect from our staff. We will share your feedback with the relevant teams and review what happened to prevent similar situations in the future. We’re glad to hear that, despite this experience, everything else was perfect. Nevertheless, we fully understand your disappointment and sincerely regret that we did not provide the smooth and welcoming arrival you deserved. Kind regards, ibis Styles Ljubljana Team

Dear Lukas, Thank you for your feedback and for sharing your experience. We understand that the check-in arrangement on the 7th floor may seem unusual, and we’re sorry that having to use the stairs to reach reception was inconvenient for you. We appreciate you pointing this out and will take your comments into consideration. We hope you still had a pleasant stay overall and would be happy to welcome you back to ibis Styles Ljubljana Centre. Kind regards, ibis Styles Ljubljana Team

Dear Oliver, Thank you for your wonderful feedback and 90% rating! We’re delighted to hear that you enjoyed your family vacation with us and appreciated our great location, beautiful rooms, and good breakfast. We hope to have the pleasure of welcoming you and your family back to ibis Styles Ljubljana Centre for another enjoyable stay! Kind regards, ibis Styles Ljubljana Team

Dear Alexander, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our great location, cleanliness, friendly team, and the atmosphere of our lobby and rooftop terrace. We also appreciate your comments regarding the room size and the bathroom partition, and we understand that these aspects may not suit everyone. It’s great to know that you had an otherwise excellent stay, and we hope to welcome you back to ibis Styles Ljubljana Centre soon! Kind regards, ibis Styles Ljubljana Team

Dear Gunther, Thank you for your excellent rating and recommendation! We’re delighted to hear that you enjoyed our central location, cleanliness, and quiet atmosphere. It’s wonderful to know that you had a pleasant stay with us. We hope to welcome you back to ibis Styles Ljubljana Centre in the future! Kind regards, ibis Styles Ljubljana Team

Dear SaBe, Thank you so much for your excellent rating and recommendation! We're delighted to hear that you enjoyed our convenient location, just a short walk from Ljubljana's sights, as well as the cleanliness and overall condition of the hotel. We're also glad that you found our breakfast to offer everything you needed for a great start to the day. It was a pleasure having you with us, and we hope to welcome you back to ibis Styles Ljubljana Centre in the future! Kind regards, ibis Styles Ljubljana Team

Dear Matteo, Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed your weekend stay and appreciated the cleanliness, central location, and simplicity of your experience. We hope to welcome you again in the future. Petra N., Front Office Manager

Dear Peter, Thank you very much for your feedback. We’re glad to hear you appreciated our central location, the easy access to the city center, and the comfort of your room. It’s also great to know that you enjoyed the freshness and variety of our breakfast. We truly appreciate your comments and hope to welcome you again in the future. Petra N., Front Office Manager

Dear Daniel, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our central location. However, we are truly sorry that your overall experience did not meet your expectations. Your comments regarding the breakfast quality, coffee, food temperature, room cleanliness, and the condition of the furniture are concerning and do not reflect the standards we aim to provide. We have shared your feedback with our housekeeping and food & beverage teams for immediate review and corrective action. We also apologize for the inconvenience caused by the renovation work. We understand that advance communication about such activities is important, and we regret that the information provided at check-in did not adequately set expectations. We appreciate your honest feedback, as it helps us identify areas where we need to improve. We hope you will consider giving us another opportunity in the future to provide the level of service and comfort our guests deserve. Kind regards,

Dear Joerg, Thank you for your feedback. We’re pleased to hear that you appreciated our location and parking facilities. At the same time, we appreciate your comments regarding the signage from the parking area and the check-in process. We are sorry that your arrival experience did not meet your expectations, and your feedback will be shared with our team as we continue working to improve our service. We hope to welcome you again in the future. Kind regards, ibis Styles Ljubljana

Dear Martha, Thank you for your perfect rating! We’re delighted to hear that you enjoyed our central location and found the property beautifully situated. We truly appreciate your feedback and hope to welcome you again soon. Kind regards, ibis Styles Ljubljana

Dear Angela, Thank you for your feedback. We are sorry to hear that your stay did not fully meet your expectations in terms of value and room storage options. Regarding the registration process, please note that the information collected through the Accor system does not always include all the details required by Slovenian regulations. As these requirements vary from country to country, we are still required to verify and collect certain information from guests upon arrival. We appreciate you taking the time to share your comments, as they help us better understand our guests' experiences. Kind regards, ibis Styles Ljubljana Team

Dear Judith, Thank you for your wonderful feedback and perfect rating! We’re delighted to hear you had a very pleasant stay and enjoyed our central location, the spacious upgraded room, and the beautiful castle view. It’s also great to know that you appreciated the quiet atmosphere of the room. We truly appreciate your kind words and hope to welcome you again soon. Kind regards, ibis Styles Ljubljana

Dear Jozsef, Thank you very much for your positive feedback! We are delighted to hear that you enjoyed our central location, the breakfast selection, and the friendly service provided by our team. It is also great to know that the painting work in the stairwell did not disturb your stay and that everything went smoothly for you. We truly appreciate your kind words and hope to welcome you again soon at ibis Styles Ljubljana. Kind regards, ibis Styles Ljubljana