Mövenpick Resort und Spa Fruske Terme 4 Sterne

Dear Mr. Robert, Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not fully meet your expectations. Regarding the noise, the condition of the room, and the air-conditioning, we have taken your comments seriously and will review these points with the relevant departments as part of our ongoing efforts to improve the comfort and quality of our accommodation. We are also very sorry to hear about the inappropriate behaviour you witnessed in the pool area. Such behaviour is strictly against our pool rules and the standards we expect from our guests. Our team regularly monitors the pool areas and takes action whenever inappropriate behaviour is observed. However, unfortunately, certain situations also depend on the personal responsibility, consideration, and culture of individual guests, and it is not always possible for our team to prevent every inappropriate incident from occurring. Nevertheless, we will continue to strengthen our monitoring and take appropriate measures whenever such behaviour is reported or identified. Thank you again for bringing these matters to our attention. Your feedback is valuable to us and helps us identify areas where we can further improve our services and our guests' overall experience. Kind regards, Mövenpick Resort and Spa Fruske Terme

Dear Mr. W., Thank you very much for taking the time to share such a detailed and thoughtful review of your stay. We truly appreciate your kind words about our team. It is wonderful to hear that our staff made you and your family feel welcome and cared for throughout your stay. We will be especially happy to share your compliments with Mr. Rayan Rina and the rest of the team. We are also delighted to hear how much your daughter enjoyed the towel animals, those little moments are exactly what we hope to create for our younger guests. We are equally grateful for your understanding regarding the power outage and the efforts of our team during that challenging situation. At the same time, thank you for pointing out the technical issues you experienced, particularly the water pressure and temperature fluctuations, the elevators, the high threshold between the restaurant and terrace, and the slippery floor in the sauna area. We sincerely regret the inconvenience these caused. Your comments are valuable, and we will make sure they are shared with the relevant departments for further review and improvement. We are very pleased that, despite these issues, your overall experience was positive and that our staff made the difference. We hope to have the pleasure of welcoming you and your family back again and providing an even more comfortable stay next time. Thank you once again for your valuable feedback and for recognizing the dedication of our team. Kind regards, Mövenpick Resort and Spa Fruske Terme.

Dear Mr. Nenad, Thank you for taking the time to share your feedback with us. We are truly sorry that your stay did not meet your expectations and that you left with an overall feeling of dissatisfaction. Regarding the information about our services and facilities, we genuinely make every effort to ensure that our guests receive all relevant information both before arrival, through the detailed offer and reservation confirmation, and again during check-in. Nevertheless, we are sorry if you felt that the information provided at reception was not sufficiently clear or detailed. As for the amount reserved on your credit card, we would like to clarify that, as you mentioned, the pre-authorisation has already been cancelled by the hotel. Once the cancellation has been processed on our side, the release of the funds depends on the bank that issued your card and is unfortunately outside the hotel's control. We would be more than happy to provide you with written confirmation or proof that the pre-authorisation has been cancelled by the hotel. We also recommend contacting your bank directly, as they will be able to provide you with more precise information regarding the status of the funds and may be able to assist in speeding up the process. We are also sorry to hear about the issues you experienced with the cleanliness of the glasses and the welcome fruit. We take such comments seriously and will certainly share your feedback with the relevant departments. Once again, we sincerely apologize that your experience did not reflect the level of service we strive to provide. We appreciate your feedback and hope that we will have the opportunity to welcome you again and provide you with a much better experience. Warm regards, Mövenpick Resort and Spa Fruske Terme

Dear Mr. P., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the friendly service, cleanliness, and the various entertainment options for children. We look forward to welcoming you back for another wonderful experience. Best regards, Mövenpick Resort and Spa Fruske Terme

Dear Mr. K., Thank you for your kind words regarding the cleanliness, modernity, and overall experience at our resort. We would like to clarify that parking is available directly in front of the hotel for a daily fee. In addition, we offer all our guests complimentary access to our secure, enclosed garage, which is under 24-hour video surveillance. Best regards, Mövenpick Resort and Spa Fruske Terme