Dear Simon, Thank you for taking the time to share your detailed feedback and for recommending Mama Shelter Belgrade for a city break. We are glad to hear that you enjoyed our great location and beautiful public areas, especially the terrace. At the same time, we are sorry that your arrival experience did not meet our usual standards and that the service felt somewhat inattentive and chaotic. We also appreciate your honest comments regarding the cleanliness of the carpet. We will share your feedback with our Housekeeping team, as maintaining a high standard of cleanliness and comfort is very important to us. We hope to have the opportunity to welcome you back and provide you with a much smoother and more enjoyable experience next time. Mama <3 You!

Dear Tina, Thank you very much for your wonderful review and for awarding us a perfect score! We are delighted to hear that you had such a pleasant and refreshing stay, especially during your business trip. It is wonderful to know that you left feeling refreshed and that you would love to come back. We truly appreciate your kind words and look forward to welcoming you back to Mama Shelter Belgrade soon! Mama loves you! 💕

Dear Louise, Thank you for taking the time to share such detailed feedback with us. We are glad to hear that you enjoyed our great location and found our team friendly and welcoming. At the same time, we are truly sorry that several aspects of your stay did not meet your expectations, particularly the cleanliness of the room, stained carpet, and blackout curtains. We take your comments seriously and will share them with the relevant teams so we can work on improving these areas. Your feedback is very valuable in helping us provide a better experience for our guests. We hope to have the opportunity to welcome you again and provide you with a stay that better reflects the experience we aim to offer. Mama loves you! 💕

Poštovana Nevena, Hvala Vam puno na divnoj recenziji i lepim rečima! Drago nam je što ste, i pored kratkog boravka, uživali u čistoj i udobnoj sobi, kao i u ljubaznosti našeg tima. Posebno nam je drago što ste se osećali kao kod kuće i što biste nam se rado vratili. Biće nam veliko zadovoljstvo da Vas ponovo ugostimo! Mama loves you! 💕

Dear Steven, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our excellent location and found our team attentive throughout your stay. Your positive comments will be shared with our team, who will be pleased to know their efforts contributed to an enjoyable stay. Thank you once again for choosing us during your trip with friends. We look forward to welcoming you back in the future. Kind regards, Mama Shelter Team

Dear, Thank you very much for taking the time to share your feedback with us. We are truly delighted to hear that you enjoyed your stay, especially our excellent breakfast, the spacious and beautiful room, and our central location. It is also wonderful to know that you were fully satisfied with the cleanliness, WiFi, and the service provided by our team. We also appreciate your honest comment regarding the room design element. Your feedback is valuable, and we will take it into consideration as we continue to improve the overall guest experience and comfort. We hope to have the pleasure of welcoming you back again soon. Mama loves you!

Dear Urs, Thank you for taking the time to share your detailed feedback about your stay at Mama Shelter Belgrade. We are very pleased to hear that you were satisfied with the check-in and check-out process, the cleanliness of your room, and that you found the accommodation comfortable and well equipped. We also truly appreciate your positive feedback regarding your booking experience and your loyalty status with ALL. At the same time, we are sorry that other aspects of your stay did not fully meet your expectations. Your comments regarding breakfast selection and service attentiveness, particularly in the restaurant and on the terrace, are taken seriously. Long waiting times and perceived lack of motivation from the team are not the standard we aim to deliver, and we will address this directly with our food and beverage management team to improve both speed of service and guest experience consistency. We appreciate your honest input, as it helps us identify where we need to improve. We hope to have the opportunity to welcome you again and provide a smoother and more enjoyable experience on your next visit. Mama loves you!

Dear, Thank you very much for your wonderful review and for awarding us a perfect overall score. We are delighted to hear that you enjoyed our food, central location, and, most importantly, the service provided by our team. Your kind words mean a lot to us, and we are especially grateful for your special mention of Nicola. We will be sure to share your compliments with him. It is also fantastic to know that you appreciated our breakfast, restaurant offerings, sustainability initiatives, and overall atmosphere. Feedback like yours is a great motivation for our entire team. Thank you for choosing Mama Shelter, and we look forward to welcoming you back for another memorable stay in Belgrade. Mama loves you! 💕

Dear, Thank you very much for sharing your feedback with us. We are delighted to hear that this was already your second stay with us and that you were very satisfied on both occasions. It is wonderful to know that you appreciated our central location, the cleanliness of the hotel, and the friendliness of our team. We are especially grateful for your kind recognition of our reception team and are pleased that your booking experience through our website was easy and convenient. Thank you as well for your valuable feedback regarding breakfast. Comments like yours help us continue improving the experience we provide to our guests. We truly appreciate your loyalty and look forward to welcoming you back for a third stay in the near future. Mama ❤ You!

Dear Ms. M., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our excellent location, friendly staff, and breakfast selection. It is especially rewarding to know that our bar team contributed positively to your experience, and we will be sure to share your kind words with them. We also appreciate your ratings and comments regarding your accommodation and cleanliness. Guest feedback is invaluable as it helps us identify areas where we can continue to improve. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Belgrade in the near future. Mama ❤ You!

Dear Danja, Thank you very much for your wonderful feedback. We are truly delighted to hear that you had such a perfect stay with us and that you felt warmly welcomed from the very beginning. It’s especially great to know that you enjoyed the comfort and modern design of your room, the cleanliness, and the overall relaxing atmosphere. We’re also very pleased that our team made a strong positive impression through their friendliness and professionalism, and that you appreciated our breakfast selection with fresh and varied products. It’s wonderful to hear that the location also suited your stay perfectly. Thank you again for your perfect scores and your strong recommendation. We are very happy to know you plan to return, and we look forward to welcoming you and your family back soon. Warm regards, Your Mama Shelter Team

Dear Gordana, Thank you very much for your wonderful feedback and for your continued loyalty to Mama Shelter Belgrade—it truly means a lot to us to welcome you and your family for the fourth time. We are delighted to hear that you consistently enjoy your stays with us and that everything from booking through to check-out continues to meet your expectations. It’s especially great to see your perfect scores across most areas, including accommodation, cleanliness, breakfast, team, and overall experience. We truly appreciate your strong recommendation and your trust in us as your home in Belgrade. Thank you as well for your note regarding the WiFi speed. While we’re glad your stay was enjoyable overall, your feedback is very helpful as we continuously work on improving connectivity for our guests. We look forward to welcoming you and your family back again very soon. Warm regards, Your Mama Shelter Team

Dear Zoran, Thank you very much for your outstanding feedback and for your continued loyalty as an ALL Gold member. We are absolutely delighted to hear that you found your stay exceptionally charming and that you enjoyed the unique style, cleanliness, and modern comfort of your room. It’s especially rewarding to know that our team’s friendliness and helpfulness made such a positive impression. We’re also very pleased that you appreciated the upgrade and that it met your expectations—it's always a pleasure to enhance our guests’ experience in this way. Your perfect scores across all areas, along with your recommendation, truly mean a lot to us. We’re glad our location in Belgrade contributed positively to your stay as well. Thank you again for your kind words. We look forward to welcoming you back for another wonderful experience. Warm regards, Your Mama Shelter Team

Thank you for your detailed feedback, Thomas! 🌟 We’re glad you enjoyed our central location, the friendly and cheerful staff, and the quality of your room. 🏨 Your kind words about our team mean a lot—they’ll be thrilled to hear it! We also appreciate your honesty about the music volume in the restaurant. We’ll take your comment into account to make the experience even more comfortable for our guests. 🎵 Looking forward to welcoming you back to Mama Shelter Belgrade soon! 😊 Warm regards, Mama Shelter Belgrade Team

Hi Tatjana, Thank you for your feedback! We’re glad to hear that you enjoyed our central location, comfortable rooms, and friendly team. Your comments about cleanliness and towel service are appreciated and will help us improve our housekeeping routines. We’re happy you enjoyed our sustainable initiatives, dining options, and bar, and we hope to welcome you back soon for an even better experience at Mama Shelter Belgrade! Warm regards, The Mama Shelter Team

Hi Radica, Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that you loved the design, the vibrant atmosphere, and our central location. It’s fantastic to know that every detail, from our rooms to the Rooftop Bar and breakfast selection, made your stay so enjoyable. Our team takes great pride in making every guest feel welcome, and your kind words about our service mean a lot. We can’t wait to welcome you back for another stylish and memorable stay in Belgrade! Warm regards, The Mama Shelter Team

Hi Marina, Thank you so much for your feedback! 🌟 We’re glad you enjoyed the breakfast, comfortable beds, quiet rooms, and our central location 🏨✨. We also appreciate your notes regarding towel changes and parking — your input helps us improve! We hope to welcome you back soon for another great stay! 🍹😊 Cheers, The Mama Shelter Team

Hi Snjezana, Thank you so much for your amazing feedback! 🌟 We’re thrilled you enjoyed our central location, modern and clean rooms, and our friendly team. Special thanks for mentioning Milica—she’ll be delighted! 🛎️😊 We can’t wait to welcome you and your family back for another fantastic stay! 🏨✨ Cheers, The Mama Shelter Team