Dear Guests, Thank you very much for your wonderful review and perfect rating. We are delighted to hear that your family had such an enjoyable stay with us and that you appreciated our beautiful resort, spacious pool areas, varied breakfast, and the many leisure activities available. What makes us especially proud is knowing that the hospitality of our Heartists® made your stay truly special. Your kind words are a wonderful source of encouragement for the entire team. A special thank you for recognising Shintia and Haiqal. I will be delighted to share your heartfelt compliments with both of them. Shintia will be pleased to know that her thoughtful assistance and room upgrade enhanced your stay, while Haiqal will be thrilled that his warm personality and attentive service at Klon Tong Deli contributed to such memorable moments. Thank you once again for your generous recommendation. We truly appreciate your support and look forward to welcoming your family back to Mövenpick Resort & Spa Bintan Lagoon for another unforgettable holiday. Warm regards, Richard Margo General Manager

Dear Guests, Thank you very much for your wonderful review and perfect rating. We are delighted to hear that you had such a memorable stay and that you felt warmly welcomed and genuinely pampered throughout your time with us. Creating this feeling of heartfelt hospitality is exactly what our Heartists® strive to achieve every day. It is especially rewarding to know that you enjoyed the cuisine prepared by our Italian Chef and that it became one of the highlights of your stay. Thank you as well for recognising Randa and Erika. I will be delighted to share your kind words with them. They will be thrilled to know that their attentive service and warm hospitality helped make your experience so special. We truly appreciate your generous feedback and look forward to welcoming you back to Mövenpick Resort & Spa Bintan Lagoon for another simply wonderful stay. Warm regards, Richard Margo General Manager

Dear Guests, Thank you very much for your wonderful feedback and kind understanding during our soft opening phase. We are delighted to hear that you enjoyed our breakfast and dinner buffet offerings, Chocolate Hour, fitness facilities, and most importantly the hospitality of our team. It is especially rewarding to know that the friendliness and dedication of our colleagues helped make your stay memorable and outweighed the minor shortcomings you encountered. As a newly reopened resort, we continue to refine and enhance every aspect of the guest experience, and feedback such as yours encourages us that we are moving in the right direction. Thank you once again for your support and for recognizing the efforts of our team. We truly appreciate your patience and understanding during this exciting period of growth and development. We look forward to welcoming you back to Mövenpick Resort & Spa Bintan Lagoon and showing you the continued improvements and new facilities that have been introduced since your visit. Warm regards, Richard Margo General Manager

Dear Guests, Thank you very much for your wonderful feedback. We are delighted to hear that you had such a great stay and that you enjoyed the beautiful surroundings, excellent breakfast, fantastic facilities, and the warm hospitality provided by our team. It is especially rewarding to know that the rooms, swimming pools, and indoor children's playground contributed to a memorable family experience. We also sincerely appreciate your understanding regarding our soft opening phase and are grateful that the information shared prior to your arrival helped set the right expectations. Since your stay, additional facilities and experiences have progressively opened, further enhancing the resort offering. Thank you once again for your kind support. We very much look forward to welcoming you back again soon to experience all the exciting developments at Mövenpick Resort & Spa Bintan Lagoon. Warm regards, Richard Margo General Manager

Dear Guests, Thank you for your wonderful feedback. We’re truly delighted to hear that you had such a comfortable and enjoyable stay with us. It is especially rewarding to know that our team’s friendliness and attentiveness, including fulfilling your special requests, helped make your experience so memorable. Thank you as well for your kind recommendation. We hope to have the pleasure of welcoming you back again soon for another relaxing getaway. Warm regards, Richard Margo General Manager

Dear Guests, Thank you very much for your wonderful feedback and for choosing to stay with us again. We are delighted to hear that it was yet another great experience and that you continue to enjoy the relaxing atmosphere, attentive service, family-friendly facilities, and of course our signature Chocolate Hour. Your kind words about the resort mean a great deal to us. It is especially rewarding to hear that you see such strong potential for both golfers and families, two important guest segments that we are actively working to attract as awareness of the resort continues to grow. We also appreciate your thoughtful comments regarding our marketing approach. As a newly relaunched resort, we continue to refine our positioning and increase visibility across key markets, and feedback such as yours is both valuable and encouraging. The greatest compliment of all is hearing that you could imagine spending an entire month with us. Thank you for your confidence and support. We very much look forward to welcoming you back for another memorable stay at Mövenpick Resort & Spa Bintan Lagoon. Warm regards, Richard Margo General Manager

Dear Guest, Thank you for your feedback. We are pleased to know you appreciated the hospitality of our team. We also take note of your comment regarding management and remain committed to continuous improvement. We hope to welcome you again soon. Warm regards, Richard Margo General Manager

Dear Guests, Thank you for your feedback. We’re delighted to hear that you enjoyed the beauty of the resort, the friendliness of our team, and our delicious breakfast. We also appreciate your comments regarding dinner, and your feedback has been shared with the team as we continue to enhance our dining experience. We hope to welcome you back again soon. Warm regards, Richard Margo General Manager

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay and that the breakfast buffet and the friendliness of our team contributed to a great family experience by the sea. A special thank you as well for recognizing Michael and Cynthia — I will be sure to share your compliments with them, they will be very pleased to know they made a positive impact on your stay. We hope to have the pleasure of welcoming you and your family back to Mövenpick Resort & Spa Bintan Lagoon again soon. Warm regards, Richard Margo General Manager

Dear Alexa, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed the resort, particularly the pool area and the overall cleanliness and upkeep of the property. Your kind words about the friendliness of our team mean a great deal to us and will certainly be shared with everyone. We hope to have the pleasure of welcoming you back to Mövenpick Resort & Spa Bintan Lagoon again soon. Warm regards, Richard Margo General Manager

Dear Andreas, Thank you very much for your wonderful feedback and for awarding us such a positive score. We are delighted to know that your stay, from check-in to check-out, was such an enjoyable experience. It is especially rewarding to hear that you appreciated the friendliness of our team, the breakfast selection, and of course our signature Chocolate Hour with Mövenpick coffee. These moments are designed to create a little daily indulgence for our guests. Thank you as well for your constructive comment regarding the dinner menu. Your feedback is appreciated and will certainly be shared with our culinary team as we continue to refine and expand our offerings. We look forward to welcoming you back again soon for another memorable stay. Warm regards, Richard Margo General Manager

Dear Katharina, Thank you for your wonderful feedback and for awarding us a perfect score. Your words truly mean a great deal to all of us. We are delighted to know that your stay felt like a dream in paradise and that the warmth and sincerity of our team made such a lasting impression on you and your husband. Creating genuine, heartfelt experiences for our guests is exactly what we strive for every day. Your kind message will be shared with the entire team, who will be incredibly proud to know they helped make your stay so memorable. We very much hope to have the pleasure of welcoming you back next year for another unforgettable visit. Warm regards, Richard Margo General Manager

Dear Tanja, Warm greetings from Bintan Island, and thank you very much for your excellent rating. We are delighted to know that you enjoyed your stay with us. We truly appreciate your support and look forward to welcoming you back again very soon. Sincerely, Richard Margo General Manager

Dear Josef, Thank you very much for sharing your feedback with us. We are truly delighted to know that your overall stay was excellent. We sincerely appreciate your understanding regarding the facilities that are still being completed. As part of our soft opening phase, we strive to remain fully transparent with our guests while we continue enhancing the resort experience. Your comments are greatly valued, and we very much look forward to welcoming you back once all facilities are fully operational, for an even more enjoyable stay. Warm regards, Richard Margo General Manager