Mövenpick Resort & Spa Bintan Lagoon 5 Sterne

Dear Guests, Thank you very much for your wonderful feedback and kind understanding during our soft opening phase. We are delighted to hear that you enjoyed our breakfast and dinner buffet offerings, Chocolate Hour, fitness facilities, and most importantly the hospitality of our team. It is especially rewarding to know that the friendliness and dedication of our colleagues helped make your stay memorable and outweighed the minor shortcomings you encountered. As a newly reopened resort, we continue to refine and enhance every aspect of the guest experience, and feedback such as yours encourages us that we are moving in the right direction. Thank you once again for your support and for recognizing the efforts of our team. We truly appreciate your patience and understanding during this exciting period of growth and development. We look forward to welcoming you back to Mövenpick Resort & Spa Bintan Lagoon and showing you the continued improvements and new facilities that have been introduced since your visit. Warm regards, Richard Margo General Manager

Dear Guests, Thank you very much for your wonderful feedback. We are delighted to hear that you had such a great stay and that you enjoyed the beautiful surroundings, excellent breakfast, fantastic facilities, and the warm hospitality provided by our team. It is especially rewarding to know that the rooms, swimming pools, and indoor children's playground contributed to a memorable family experience. We also sincerely appreciate your understanding regarding our soft opening phase and are grateful that the information shared prior to your arrival helped set the right expectations. Since your stay, additional facilities and experiences have progressively opened, further enhancing the resort offering. Thank you once again for your kind support. We very much look forward to welcoming you back again soon to experience all the exciting developments at Mövenpick Resort & Spa Bintan Lagoon. Warm regards, Richard Margo General Manager

Dear Guests, Thank you for your wonderful feedback. We’re truly delighted to hear that you had such a comfortable and enjoyable stay with us. It is especially rewarding to know that our team’s friendliness and attentiveness, including fulfilling your special requests, helped make your experience so memorable. Thank you as well for your kind recommendation. We hope to have the pleasure of welcoming you back again soon for another relaxing getaway. Warm regards, Richard Margo General Manager

Dear Guests, Thank you very much for your wonderful feedback and for choosing to stay with us again. We are delighted to hear that it was yet another great experience and that you continue to enjoy the relaxing atmosphere, attentive service, family-friendly facilities, and of course our signature Chocolate Hour. Your kind words about the resort mean a great deal to us. It is especially rewarding to hear that you see such strong potential for both golfers and families, two important guest segments that we are actively working to attract as awareness of the resort continues to grow. We also appreciate your thoughtful comments regarding our marketing approach. As a newly relaunched resort, we continue to refine our positioning and increase visibility across key markets, and feedback such as yours is both valuable and encouraging. The greatest compliment of all is hearing that you could imagine spending an entire month with us. Thank you for your confidence and support. We very much look forward to welcoming you back for another memorable stay at Mövenpick Resort & Spa Bintan Lagoon. Warm regards, Richard Margo General Manager

Dear Guest, Thank you for your feedback. We are pleased to know you appreciated the hospitality of our team. We also take note of your comment regarding management and remain committed to continuous improvement. We hope to welcome you again soon. Warm regards, Richard Margo General Manager