Mercure Tallinn

고객 평점 (ALL 평가) 4.6/5 1,709 리뷰

Mercure Tallinn - Image 1
Mercure Tallinn - Image 2
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호텔설명

호텔 추가 정보

  • Next to Tallinn International Airport

  • Newly renovated

  • Lake Ülemiste views

  • Ülemiste Centre next door

  • Free onsite parking

숙박

Take advantage of our Flight + Hotel offers

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호텔 위치

Mercure Tallinn

Lennujaama tee 2
11101 TALLINN
에스토니아

GPS:59.41964, 24.79374

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔

Restaurant

The restaurant serves an international-inspired a la carte menu daily, with seasonal dishes created by an experienced head chef. Vegetarian and allergen-friendly options mean there's something for everyone.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  1,709 리뷰

고객 평점 1.5/5

Park H. 가족 - 전체(All) 통지 확인

새벽 비행기라 공항에서 가까운 호텔이였고 이름 있는 호텔이라서 예약함, 새벽에 수도관이 얼어서 5층방에서 물이 안나왔음. 1층은 물이 나왔는데 씻을수 있게 해달라고 했더니 화장실만 가능하다고 했음. 샤워를 할수있는 방법은 없냐고 했더니 방법이 없다고 함. 샤워실이 없냐고물어보니 1층방을 예약하지 않아서 불가능하다고.. 대처 방법이 굉장히 불만족 스러움.

Dear H. Park, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience you experienced during your stay. We would like to clarify that the situation was unfortunately the result of a city-wide water supply disruption that occurred on New Year’s Eve and affected the entire city of Tallinn, including hospitals, hotels, and residential buildings. The hotel’s plumbing system itself was functioning properly, and the issue was not related to the floor on which your room was located. Regrettably, this information was not communicated as clearly as we would have wished, and we sincerely apologize for this miscommunication. We fully understand your frustration regarding the limited options available for showering and are very sorry that you had to endure this situation. Occurrences like this are extremely rare and beyond the hotel’s control. For your reference, official information regarding the city-wide outage was published by local news portals. One such example can be found via ERR News, Estonia’s public broadcaster. Should you decide to stay with us again in the future, we would truly appreciate the opportunity to restore your confidence in our hotel. Please feel free to contact us in advance, and we would be happy to offer you a complimentary room upgrade. Thank you once again for your patience and for sharing your experience. We hope to have the opportunity to welcome you back under better circumstances. Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

그 외 웹 사용자 평가 등급

  • 1,057 리뷰 9.7/10 위치
  • 1,028 리뷰 7.9/10 객실
  • 813 리뷰 9/10 서비스
  • 25 리뷰 6.4/10 인터넷 가격
  • 610 리뷰 6.9/10 안락함
  • 433 리뷰 8.6/10 조식
  • 375 리뷰 9.1/10 청결도
  • 184 리뷰 9.1/10 분위기

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