Dear Valued Guest Thank you for sharing your feedback about your recent stay with us. We are pleased to hear that you had a comfortable stay and appreciated our breakfast, team service, Wi-Fi, and overall guest experience. We also sincerely thank you for your loyalty as an ALL Classic member and for recommending our hotel to your friends and family. At the same time, we appreciate your constructive comments regarding the room size and the in-room amenities. We understand that the room felt smaller than expected and that you noticed differences in the amenities provided compared with other ibis Styles hotels, such as shaving gel and deodorizing spray. Your observations are valuable, and we will share them with the relevant teams as we continuously review our offerings and look for ways to enhance guest comfort and consistency across the brand. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit. Kind regards, ibis Styles Kyoto Shijo

Dear Valued Guest Thank you very much for choosing ibis Styles Kyoto Station for your family trip and for taking the time to share such a detailed and thoughtful review. We are truly honored to receive your perfect score and delighted to learn that your stay exceeded your expectations. As a valued ALL Gold member who travels frequently and often chooses Accor hotels, your confidence in our hotel means a great deal to us. It is especially rewarding to know that our convenient location, excellent value for money, friendly and professional service, comfortable bed and bedding, as well as our breakfast offering all contributed to such a positive experience. We are also pleased that our sustainability initiatives, including our Green Key certification efforts and environmental awareness programs, were recognized and appreciated. Thank you as well for your kind words regarding our team members. While you may not recall their names, we will be sure to share your compliments with our front desk team and the breakfast staff, particularly the senior lady working in the restaurant. Your recognition will be a wonderful encouragement to all of us. We also appreciate your constructive comment regarding the guest room flooring. Although you found the room to be very clean and comfortable, we value your observation and will take it into consideration as we continue to improve our facilities. It is a pleasure to know that you enjoyed your ALL member benefits, including the welcome drink and room upgrade, and that your experiences with Accor properties continue to be consistently satisfying. Thank you once again for your generous recommendation and support. We look forward to welcoming you and your family back to Kyoto on your next visit and providing another memorable stay. Warm regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and facilities. However, we regret to learn that the condition and cleanliness of your room did not meet your expectations. Please be assured that your comments will be taken into consideration as we continually strive to enhance our guests' experiences. Goodbye and best regards, ibis Styles Kyoto Shijo

Dear Valued Guest Thank you for taking the time to share your detailed feedback regarding your recent stay with us. First and foremost, please accept our sincerest apologies for the inconvenience and frustration you experienced during your stay. We are especially disappointed to learn that your concerns regarding the room condition, air conditioning, and bathroom odor were not handled in a manner that met your expectations as a valued ALL Platinum member. We understand how uncomfortable it must have been to arrive late in the evening after a long day and find that the room was not cooling adequately. While we are pleased that the air conditioning eventually began functioning properly, we fully recognize that the main issue was not only the room condition itself, but also the lack of proactive follow-up, reassurance, and empathy shown when you raised your concerns. We regret that our responses left you feeling unheard and unsupported. We are also sorry to learn that the replacement room did not meet your expectations and that the bathroom odor issue persisted. Your comments regarding the staff's attitude, communication, and willingness to listen have been shared with the management team for immediate review. Providing courteous, respectful, and attentive service is a fundamental expectation, and we sincerely apologize that we failed to deliver this during your stay. At the same time, we appreciate your recognition that another member of our team was helpful and courteous. We will use both the positive and negative aspects of your feedback as an opportunity to improve our service standards and staff training, particularly in handling guest concerns with greater empathy and ownership. Thank you once again for bringing these matters to our attention. We deeply regret that your experience did not reflect the level of hospitality we strive to provide. We hope you will consider giving us another opportunity in the future to restore your confidence in our hotel and provide you with the experience you rightfully expected. Kind regards, ibis Styles Kyoto Shijo

Dear Valued Gold Member, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you appreciated our convenient location and that our team members made a positive impression through their friendly and helpful service. Your kind words about our staff are truly encouraging, and we will be pleased to share your compliments with the team. At the same time, we are very sorry to learn that your breakfast experience did not meet your expectations. We understand how disappointing it is when an important part of the stay falls short, especially to the extent that you would hesitate to enjoy it again in the future. Please accept our sincere apologies. Your comments have been shared with the relevant teams as we continuously review our breakfast offerings and service standards to improve the guest experience. We also appreciate your feedback regarding the ease of Wi-Fi connectivity. We recognize the importance of a seamless internet experience and will continue working on improvements in this area. Thank you once again for your valuable feedback and for being a loyal ALL Gold member. We hope to have the opportunity to welcome you back and provide a much better experience on your next visit. Kind regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and enjoyed the breakfast offerings. However, we understand your concern regarding the towel exchange. Please note that our housekeeping policy is designed to be environmentally friendly, which may affect the frequency of towel replacement. We appreciate your understanding and hope you will consider staying with us again in the future. Best regards, ibis Styles Kyoto Shijo

Dear Valued Platinum Member, Thank you very much for choosing ibis Styles Kyoto Shijo and for sharing your wonderful feedback. We are delighted to learn that you were satisfied with your stay, especially the friendly service provided by our team, the room upgrade, and the extended check-out time offered through your ALL Platinum membership. It is always our pleasure to recognize our loyal members and provide benefits that make their stay even more enjoyable. We are also pleased to know that you found the reservation process accurate, the room clean and comfortable, the breakfast enjoyable, and our sustainability initiatives meaningful. Your positive comments regarding the welcome drink and complimentary room upgrade are greatly appreciated. A special thank you for recognizing our tall South Asian team member. We will be sure to share your kind words with him, as feedback like yours is a great source of motivation for our staff. We are also glad that our team was able to promptly assist you with the luggage scale before your departure, helping to make your travel preparations more convenient. Thank you once again for your generous recommendation of both our hotel and the ALL Accor Live Limitless loyalty program. We truly value your continued loyalty and look forward to welcoming you and your family back to ibis Styles Kyoto Shijo on your next visit to Kyoto. Warm regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you very much for taking the time to share your feedback with us following your recent stay. First and foremost, we are delighted to hear your kind comments about our team. It is truly rewarding to know that their friendliness and service left a positive impression on your experience. However, we deeply regret to learn about the inconvenience you encountered with the bathroom drainage, and even more so that the issue was not properly resolved after being reported to our reception. Please accept our sincere apologies for this shortfall. This is certainly not the level of comfort or responsiveness we strive to provide, especially to our valued Platinum members. Please rest assured that your comments have been shared with the relevant departments, and we are taking immediate steps to investigate and address this matter to prevent recurrence. Your feedback is extremely important in helping us improve both our facilities and service quality. We are grateful for your recognition of our breakfast, Wi-Fi, and overall service, and we are pleased that you enjoyed the benefits of your ALL membership during your stay. It would be our pleasure to welcome you back in the future and provide you with a much improved and seamless experience. Warm regards, ibis Styles Kyoto Shijo

Dear Valued Guest Thank you very much for taking the time to share your feedback regarding your recent stay with us. First and foremost, we sincerely appreciate your continued support as a valued ALL – Accor Live Limitless Gold Member. It is always a pleasure to welcome you. We are pleased to hear that you found our team’s service to be good; your kind words are truly encouraging. However, we are very sorry to learn that several aspects of your stay did not meet your expectations. Please accept our apologies for the inconvenience caused by taxi drivers having difficulty locating our hotel. We understand how frustrating this can be, and we will review how we can better assist guests with clearer directions. We are especially concerned to hear about the odor you experienced and the overall level of cleanliness. This is certainly not the standard we strive to provide, and we will address this matter with our housekeeping team immediately to ensure improvements are made. Your feedback is invaluable in helping us enhance our services, and we truly regret that we did not deliver a fully satisfactory experience during your family trip. We hope to have the opportunity to welcome you again and provide you with a much more comfortable and enjoyable stay in the future. ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you appreciated our convenient location and that our team, as well as your arrival and check-in experience, met your expectations. Your kind recognition, especially as a valued ALL Platinum member, is truly appreciated. However, we sincerely regret to learn about the discomfort you experienced regarding the room size and the noise levels. We understand how important a quiet and comfortable environment is, particularly during a family stay. Please accept our apologies for the disturbance caused, and for not being able to provide a more restful experience. Your comments have been shared with the relevant departments, and we will carefully review potential improvements. We also regret that a room upgrade was not available during your stay. While upgrades are subject to availability, we understand your expectations as a Platinum member and appreciate your understanding. It is encouraging to know that you were satisfied with our sustainability initiatives and that you enjoyed the welcome drink as expected. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and enjoyable stay. Warm regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your comments about our location. We are continuously working to enhance our facilities, including addressing concerns related to bathroom cleanliness and amenities. Your insights regarding the welcome drink options and room provisions are valuable, and we will consider them as we strive to improve our guest experience. Goodbye and best regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you for your positive feedback regarding your stay at ibis Styles Kyoto Shijo. We are delighted to hear that you appreciated our location and found the essentials provided satisfactory for your needs. We understand that room sizes may vary, and we appreciate your understanding in this matter. Your recommendation means a lot to us, and we hope to welcome you again in the future. Best regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you for your kind words regarding your recent stay at ibis Styles Kyoto Shijo. We are delighted to hear that you found our property clean and stylish, and that our team provided you with courteous service. Your feedback is greatly appreciated and serves as motivation for our staff to continue delivering exceptional experiences to our guests. Best regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you for your kind words regarding your recent stay at ibis Styles Kyoto Shijo. We are delighted to hear that you appreciated our warm hospitality and found our location convenient for your family travels. It would be our pleasure to welcome you back on your next visit to Kyoto. We wish you safe travels and look forward to serving you again. Best regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at ibis Styles Kyoto Shijo. We are delighted to hear that you found our location ideal for exploring Kyoto and that our accommodations met your expectations for comfort. Your satisfaction is our priority, and we appreciate your kind words. Goodbye and best regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our facilities clean, our location convenient, and our staff friendly. Your comment regarding the Wi-Fi security has been noted; we appreciate your suggestion as we strive to enhance our services continually. We hope to welcome you back in the future for another enjoyable stay. Best regards, ibis Styles Kyoto Shijo

Dear Guest, Thank you for your feedback regarding the condition of your room. We regret to learn that the cleanliness did not meet your expectations. Please be assured that maintaining high standards is our priority, and your comments will be taken into consideration for future improvements. Goodbye and best regards, ibis Styles Kyoto Shijo

Dear Guest, Thank you for your kind words regarding our location, friendly staff, and cleanliness. We are delighted to hear that your five-day stay met your work, sightseeing, and shopping needs. Best regards, ibis Styles Kyoto Shijo

Dear Guest, Thank you for sharing your feedback. We take concerns regarding staff interactions very seriously and are committed to providing a welcoming environment for all guests. Additionally, we strive to accommodate requests for room assignments to the best of our ability, based on availability. Best regards, ibis Styles Kyoto Shijo