ibis Styles Kyoto Shijo 3성

Dear Valued Gold Member, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you appreciated our convenient location and that our team members made a positive impression through their friendly and helpful service. Your kind words about our staff are truly encouraging, and we will be pleased to share your compliments with the team. At the same time, we are very sorry to learn that your breakfast experience did not meet your expectations. We understand how disappointing it is when an important part of the stay falls short, especially to the extent that you would hesitate to enjoy it again in the future. Please accept our sincere apologies. Your comments have been shared with the relevant teams as we continuously review our breakfast offerings and service standards to improve the guest experience. We also appreciate your feedback regarding the ease of Wi-Fi connectivity. We recognize the importance of a seamless internet experience and will continue working on improvements in this area. Thank you once again for your valuable feedback and for being a loyal ALL Gold member. We hope to have the opportunity to welcome you back and provide a much better experience on your next visit. Kind regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and enjoyed the breakfast offerings. However, we understand your concern regarding the towel exchange. Please note that our housekeeping policy is designed to be environmentally friendly, which may affect the frequency of towel replacement. We appreciate your understanding and hope you will consider staying with us again in the future. Best regards, ibis Styles Kyoto Shijo

Dear Valued Platinum Member, Thank you very much for choosing ibis Styles Kyoto Shijo and for sharing your wonderful feedback. We are delighted to learn that you were satisfied with your stay, especially the friendly service provided by our team, the room upgrade, and the extended check-out time offered through your ALL Platinum membership. It is always our pleasure to recognize our loyal members and provide benefits that make their stay even more enjoyable. We are also pleased to know that you found the reservation process accurate, the room clean and comfortable, the breakfast enjoyable, and our sustainability initiatives meaningful. Your positive comments regarding the welcome drink and complimentary room upgrade are greatly appreciated. A special thank you for recognizing our tall South Asian team member. We will be sure to share your kind words with him, as feedback like yours is a great source of motivation for our staff. We are also glad that our team was able to promptly assist you with the luggage scale before your departure, helping to make your travel preparations more convenient. Thank you once again for your generous recommendation of both our hotel and the ALL Accor Live Limitless loyalty program. We truly value your continued loyalty and look forward to welcoming you and your family back to ibis Styles Kyoto Shijo on your next visit to Kyoto. Warm regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you very much for taking the time to share your feedback with us following your recent stay. First and foremost, we are delighted to hear your kind comments about our team. It is truly rewarding to know that their friendliness and service left a positive impression on your experience. However, we deeply regret to learn about the inconvenience you encountered with the bathroom drainage, and even more so that the issue was not properly resolved after being reported to our reception. Please accept our sincere apologies for this shortfall. This is certainly not the level of comfort or responsiveness we strive to provide, especially to our valued Platinum members. Please rest assured that your comments have been shared with the relevant departments, and we are taking immediate steps to investigate and address this matter to prevent recurrence. Your feedback is extremely important in helping us improve both our facilities and service quality. We are grateful for your recognition of our breakfast, Wi-Fi, and overall service, and we are pleased that you enjoyed the benefits of your ALL membership during your stay. It would be our pleasure to welcome you back in the future and provide you with a much improved and seamless experience. Warm regards, ibis Styles Kyoto Shijo

Dear Valued Guest Thank you very much for taking the time to share your feedback regarding your recent stay with us. First and foremost, we sincerely appreciate your continued support as a valued ALL – Accor Live Limitless Gold Member. It is always a pleasure to welcome you. We are pleased to hear that you found our team’s service to be good; your kind words are truly encouraging. However, we are very sorry to learn that several aspects of your stay did not meet your expectations. Please accept our apologies for the inconvenience caused by taxi drivers having difficulty locating our hotel. We understand how frustrating this can be, and we will review how we can better assist guests with clearer directions. We are especially concerned to hear about the odor you experienced and the overall level of cleanliness. This is certainly not the standard we strive to provide, and we will address this matter with our housekeeping team immediately to ensure improvements are made. Your feedback is invaluable in helping us enhance our services, and we truly regret that we did not deliver a fully satisfactory experience during your family trip. We hope to have the opportunity to welcome you again and provide you with a much more comfortable and enjoyable stay in the future. ibis Styles Kyoto Shijo