Dear guest, Thank you very much for sharing your kind review following your stay at Mercure Kyoto Station. We are delighted to hear that you found our location convenient for getting around Kyoto and that you were satisfied with your overall stay. We are pleased that our proximity to Kyoto Station helped make your visit more comfortable and convenient. We hope to have the pleasure of welcoming you back to Kyoto in the future. Mercure Kyoto Station

Dear guest, Thank you very much for sharing your wonderful review following your return stay at Mercure Kyoto Station. We are delighted to know that you enjoyed the spacious guest room, our Kyoto-inspired interior design, and our convenient location. It is especially rewarding to hear that our hotel's atmosphere helped make your stay memorable. We are also pleased that our staff's welcome made a positive impression and that the early check-in was helpful. Whenever possible, we are happy to accommodate early arrivals so our guests can begin their stay in comfort, and we are glad this enhanced your visit. Your kind words are a great encouragement to our entire team. We truly appreciate your continued support and look forward to welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Mercure Kyoto Station

Thank you very much for sharing your wonderful feedback. We are delighted to know that our convenient location made it easy for you and your family to enjoy shopping and visit Kyoto’s main attractions. Although the hotel does not have its own parking facilities, we are pleased that you found a reasonably priced public car park nearby. We are also very grateful for your recognition of our team, sustainability initiatives, and the benefits provided during your stay as an ALL Platinum member. It is especially rewarding to hear that the welcome drink, welcome amenity, and room upgrade exceeded your expectations. Your perfect scores are a great encouragement to our entire team. We sincerely look forward to welcoming you and your family back to Mercure Kyoto Station. Front Office Mercure Kyoto Station

Dear Valued Guest, Thank you for choosing Mercure Kyoto Station and for sharing your wonderful review. We are delighted to hear that you had a comfortable stay and enjoyed the peaceful view from your room, the convenience of our location near Kyoto Station, and the comfort of our bedding. It is also wonderful to know that our breakfast was one of the highlights of your stay. Our breakfast offers a wide variety of Japanese and Western dishes, with clearly labeled vegetarian and vegan options, and we are pleased that you enjoyed starting your day with us. Thank you once again for your kind feedback. We look forward to welcoming you back for another memorable stay in Kyoto. Mercure Kyoto Station

Dear Valued Guest, Thank you for choosing Mercure Kyoto Station and for taking the time to share your feedback. We are pleased to know that you had a comfortable stay during your three-day trip and that our hotel contributed positively to your visit. We also appreciate your comments regarding our breakfast. We are sorry to learn that you found the variety of dishes and flavors did not meet your expectations. Your feedback has been shared with our culinary team as we continuously review our offerings to provide a more enjoyable dining experience for our guests. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back to Mercure Kyoto Station in the future and provide you with an even better experience. Mercure Kyoto Station

Dear Guest, Thank you very much for sharing your detailed feedback following your stay at Mercure Kyoto Station. We are pleased to hear that you were satisfied with the room condition and breakfast overall, and that you were able to enjoy your ALL Platinum benefits, including breakfast, late check-out, welcome drink, and welcome amenity. At the same time, we are sorry that our location, bed size, breakfast variety, and Wi-Fi speed did not fully meet your expectations. Regarding breakfast, your comments about adding more Japanese items such as natto or noodle dishes will be shared with our restaurant team for future review. We also regret that we were unable to offer a room upgrade during your stay. As upgrades are subject to availability, we are not always able to provide them, but we understand your disappointment. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back and provide a more satisfying stay in the future. Front Office / Mercure Kyoto Station

Dear Guest, Thank you very much for sharing such a wonderful review following your stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed the spacious bed, cleanliness, and quiet atmosphere of the hotel. It is also wonderful to know that you would like to stay with us again on your next trip. We truly appreciate your excellent ratings for your stay, our team, breakfast, and sustainability efforts. We look forward to welcoming you and your family back again in the future. Front Office / Mercure Kyoto Station

Dear Guest, Thank you very much for choosing Mercure Kyoto Station and for taking the time to share your kind review. We are delighted to hear that you were satisfied with our convenient location and that our team provided friendly service during your stay. It is also a great pleasure to know that you had a positive experience as an ALL Gold member, including the welcome drink, welcome amenity, and room upgrade. Your kind words are truly appreciated and will be shared with our team as encouragement to continue providing warm and comfortable stays for our guests. We sincerely look forward to welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Sincerely, Front Office Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your loyalty as an ALL Gold member and for taking the time to share your feedback regarding your stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed our convenient location and that our team was able to assist you with a smooth check-in experience. Your kind comments regarding our staff's hospitality are greatly appreciated and will be shared with the team. At the same time, we sincerely apologize for the condition of the room and are sorry to learn that you found dust in the guest room. Cleanliness is extremely important to us, and your comments will be shared with our housekeeping team to ensure greater attention to detail. We truly appreciate your continued loyalty as an ALL Gold member and your valuable feedback, which helps us improve our guest experience. We look forward to welcoming you back on your next visit to Kyoto. Mercure Kyoto Station

Dear Guest, Thank you very much for sharing your feedback with us. We sincerely apologize for the disappointment and confusion regarding the breakfast benefit during your stay. As an ALL Platinum member, your loyalty and recognition are very important to us, and we are sorry that our explanation did not fully meet your expectations. Please allow us to clarify that at our hotel, the complimentary breakfast benefit for ALL Platinum members is applied to one room per eligible member’s stay. Therefore, breakfast charges may apply for guests staying in an additional room or for guests not covered by the eligible room benefit. We understand that the application of ALL member benefits can sometimes feel different depending on the hotel or reservation conditions, and we regret that this was not clear enough in advance. We will review how we explain these benefits at check-in so that our guests can feel more informed and comfortable during their stay. We are pleased to know that you rated our breakfast menu, welcome drink, welcome amenity, bar experience, and our team positively. At the same time, we sincerely regret that your overall loyalty experience did not meet your expectations. Thank you again for your valuable comments. We hope to have another opportunity to welcome you back and provide a more clearly explained and comfortable stay. Mercure Front Office Team

Dear valued guest, Thank you very much for your wonderful feedback. We are truly delighted to hear that you had such a memorable and comfortable stay with us, and that our team’s warm and prompt service helped make your visit special. It is especially wonderful to know that you enjoyed the room view, smooth check-in experience, welcome drink, welcome amenity, and room upgrade, subject to availability, as an ALL Gold member. Your kind words about our team, including the bar staff, are a great encouragement for us. We are very happy that we could help create beautiful memories during your stay in Kyoto. We sincerely look forward to welcoming you back again on your next visit. Mercure Front Office Team

Dear valued guest, Thank you very much for staying with us at Mercure Kyoto Station and for sharing your detailed feedback. We are pleased to hear that you felt our hotel had an international atmosphere and that you enjoyed the service from our dining team during dinner. It is also wonderful to know that you enjoyed your welcome drink and that the room upgrade met your expectations as an ALL Platinum member. At the same time, we sincerely apologize that the housekeeping service did not fully meet your expectations. We regret that there was missed cleaning under the bed and that some bathroom amenities were not replenished properly. Your comments have been shared with our housekeeping team so that we can improve our room-checking procedures. We also appreciate your feedback regarding the breakfast selection, especially the variety of Japanese dishes. We will share your comments with our restaurant team as valuable input for future improvement. Thank you again for your honest and helpful feedback. We hope to have another opportunity to welcome you and your family back for a more satisfying stay. Mercure Front Office Team

Dear Guest, Thank you so much for your loyalty as ALL member and taking the time to share your experience at Mercure Kyoto Station. We are pleased to hear that you were satisfied with our facilities and the service provided by our staff, and we truly appreciate your kind words regarding their friendliness. At the same time, we sincerely apologize that certain aspects of your stay did not meet your expectations. We regret to learn that our breakfast selection and flavors were not to your preference, and we will share your comments with our culinary team for further improvement. Regarding your Accor membership benefits, please accept our sincere apologies for the lack of clear communication. Benefits such as room upgrades, early check-in, and late check-out are subject to availability at the time of arrival, and we regret that this was not properly explained. We are also sorry for the inconvenience regarding the welcome amenity, and we will review this matter with our team to ensure better service delivery. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you again for an improved experience in the future. Mercure Kyoto Station

Dear Valued Guest, Thank you very much for sharing your detailed feedback and for your loyalty as an ALL Gold member. We are delighted to hear that you enjoyed our convenient yet quiet location, as well as the variety and quality of our breakfast. We are especially pleased to know that the takeaway breakfast arrangement was helpful for your early departure and that you were able to enjoy it comfortably on your journey. It is also wonderful to hear that you appreciated the spacious dining area and our facilities. At the same time, we regret to learn that the welcome amenity did not meet your expectations. Your feedback is very important to us, and we will review this with our team to improve the experience for our valued members. Thank you once again for your kind comments. We truly look forward to welcoming you back on your next visit to Kyoto. Mercure Front Office Team

Dear Valued Guest, Thank you very much for your kind review and for choosing to stay with us again. We are truly delighted to hear that your second stay was a comfortable one, and that our team was able to provide a smooth and efficient check-in experience. It is also wonderful to know that you enjoyed our afternoon drink service and found our staff to be friendly and welcoming throughout your stay. We sincerely appreciate your continued support as a Gold member of ALL – Accor Live Limitless, and we are pleased to hear that you were satisfied with the recognition, welcome drink, and room upgrade during your visit. At the same time, we apologize for the inconvenience you experienced during breakfast due to the crowd. We understand how this may affect your experience, and we will continue working to improve the flow during busy hours. Thank you once again for your valuable feedback and for returning to stay with us. We truly look forward to welcoming you back again in the near future. Mercure Kyoto Station Front Office Team

Dear Guest, Thank you very much for taking the time to share your detailed feedback regarding your stay at Mercure Kyoto Station. We are pleased to hear that you found our location convenient and appreciated the spacious, clean, and comfortable environment. Your kind words about our team’s friendliness and the overall condition of our facilities are truly appreciated. At the same time, we sincerely thank you for your constructive comments. We understand your concern regarding the location of the smoking area at night to early morning and appreciate your feedback, which will be shared with the relevant team for consideration. We also apologize for the dust you noticed on certain design elements, and we will reinforce our cleaning procedures to ensure a consistently high standard throughout the hotel. We are glad to know that you were otherwise satisfied with the cleanliness and your overall stay. Thank you again for your valuable feedback, and we look forward to welcoming you again in the future. Mercure Kyoto Station

Dear Valued Guest, Thank you so much for your loyalty as ALL member and taking the time to share your experience at Mercure Kyoto Station. We sincerely regret to hear that your stay did not meet your expectations. Your feedback regarding the room layout, facilities, and breakfast service has been shared with the relevant teams for review as we continuously work to improve the quality of our guest experience. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you again in the future. Mercure Kyoto Station

Dear Valued Guest, Thank you very much for your wonderful review and for choosing Mercure Kyoto Station for your family stay. We are also sincerely grateful for your loyalty as an ALL – Accor Live Limitless Platinum member. We are delighted to know that you found our location convenient, just a short walk from Kyoto Station, and that you had a comfortable and enjoyable time thanks to the care and consideration of our team. Your kind words truly mean a great deal to us. We are especially pleased that you were satisfied with your booking experience, concierge service, welcome drink, welcome amenity, and room upgrade. It is wonderful to hear that you felt well recognized as a valued ALL member and that our preferential services met your expectations. Thank you as well for mentioning our Korean team member. We will be sure to share your kind feedback with her — it will surely encourage her greatly. We also appreciate your honest ratings regarding breakfast and our sustainable food initiatives. Your feedback is very valuable as we continuously work to enhance both our dining experience and environmental efforts. We truly look forward to welcoming you again when you visit Kyoto in the future. Kind regards, Front Office Team Mercure Kyoto Station

Dear Guest, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. First and foremost, please accept our sincere apologies for the frustration and disappointment you experienced, particularly regarding the late check-out arrangement for your two rooms. We fully understand how upsetting it must have been to receive confirmation the day before, only to be contacted on the day of departure and asked to vacate one of the rooms earlier than agreed. This inconsistency and the way the situation was handled were clearly unacceptable and fell short of our service standards. We are truly sorry for the stress this caused you and your family. We also regret that our team did not demonstrate sufficient care and attentiveness in addressing your concerns. Your comment about the lack of effort to resolve guest inconvenience has been taken very seriously. We are currently reviewing our internal communication procedures to ensure that confirmed arrangements — especially late check-outs — are properly recorded and double-checked to prevent similar situations in the future. Regarding your ALL Gold membership benefits, we sincerely apologize that you did not feel adequately recognized during your stay. The issue concerning the welcome drink voucher for multiple-room reservations should have been clearly explained at check-in, and alternative support should have been considered. It is never our intention for our valued members to feel overlooked. We also regret that the room condition, Wi-Fi experience, and overall service did not meet your expectations. Your feedback has been shared with the relevant departments for immediate review and improvement. Please accept our heartfelt apologies once again. We truly appreciate your honest feedback, as it allows us to reflect and improve. We hope you may consider giving us another opportunity in the future to provide you with a much more positive and seamless experience. Sincerely, Joe Mercure Kyoto Station