머큐어 교토 스테이션 4성

고객 평점 (ALL 평가) 4.5/5 2,008 리뷰

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288 아부라노코지초 시모교 구, 600-8231 교토, 일본

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호텔 위치

머큐어 교토 스테이션

288 아부라노코지초 시모교 구
600-8231 교토
일본

GPS:34.988349, 135.7535

전화
팩스 +81 75-343-5530

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

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Trattoria M kyoto

트라토리아 엠 교토에서 점심 또는 저녁 식사를 즐겨보세요. 교토에 위치한 이 편안한 이탈리안 레스토랑은 클래식 피자, 파스타, 일본식 감각의 안티파스티 등 다양한 정통 요리를 선보이며 완벽한 맛의 퓨전을 선사합니다.

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자세히 보기

ALL 평가  4.5/5  2,008 리뷰

TripAdvisor 평가  4.0/5  171 리뷰

고객 평점 1.5/5

Eunah J. 친구 - 전체(All) 통지 확인

위치는 아주 좋다고도 할수 없습니다. 조용한곳에 위치해있으며 대부분 친절했습니다. 성인3명이용시 절대 추천하지 않습니다. 엑스트라배드가 지금까지 다녀본 침대중에 가장 최악이였습니다.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. While we appreciate your comments about our quiet location and the kindness of most of our team members, we are truly sorry that your overall experience did not meet your expectations. We especially regret to hear about your disappointment with the extra bed. Sleeping comfort is one of the most important aspects of any stay, and we sincerely apologize that it fell far below your expectations. Your feedback will be shared with our management team to carefully review the quality and suitability of our extra beds, particularly for stays involving three adults. We also acknowledge your comments regarding breakfast and sustainability efforts. Your honest input is valuable to us and helps us identify areas where improvement is needed. As an ALL Platinum member, your satisfaction is extremely important to us, and we regret that we did not provide the level of experience you anticipated. We truly appreciate you bringing these concerns to our attention and will use them as an opportunity to improve. We hope to have the chance to provide you with a more comfortable and satisfying stay in the future. Warm regards, Mercure Kyoto Station Team

고객 평점 5.0/5

Donghui K. 가족 - 전체(All) 통지 확인

아들과 함께 방문했는데 매우 만족했습니다. 직원들이 매우 친절하고 시설도 깔끔했습니다. 곧 재방문 하도록 하겠습니다.

Dear Valued Guest, Thank you very much for your perfect 10 rating and for sharing your kind feedback about your family stay with us. We are truly delighted to hear that you and your son had a satisfying and comfortable experience. Your kind words about our friendly staff and clean facilities are greatly appreciated and will certainly be shared with the team. We also sincerely appreciate your loyalty as an ALL Platinum member and are pleased to know that your member recognition and welcome benefits met your expectations. While upgrades are always subject to availability, we regret if we were unable to provide one during this stay. Thank you once again for choosing Mercure Kyoto Station. We look forward to welcoming you back again soon. Warm regards, Mercure Kyoto Station Team

고객 평점 4.0/5

Minyeong C. 가족 - 전체(All) 통지 확인

위치가 좋고 직원들이 정말 친절하나 방이 좁고 조식 또한 너무 종류가 없었으며 무엇보다 맛이 없었어요. 장단점이 명확한 호텔입니다.

Dear Valued Guest, Thank you very much for taking the time to complete our survey and for sharing your honest and detailed feedback. We truly appreciate your comments and, above all, your loyalty as an ALL Platinum member. We are pleased to hear that you found our location convenient and that our team was friendly and helpful. Your positive comments about our staff mean a great deal to us and will be shared with the team. At the same time, we sincerely apologize for the aspects of your stay that did not meet your expectations. We are truly sorry to learn of your disappointment regarding the room size, the quality and variety of our breakfast, and especially the handling of your Platinum member benefits. We fully understand how frustrating it must have been to feel that an upgrade was not offered despite availability, and to feel uncomfortable when additional charges were discussed. Even when benefits are subject to availability, clear, respectful, and transparent communication is essential. We sincerely apologize for this experience, as this is not the level of recognition and hospitality we aim to provide to our valued ALL members. Your feedback regarding breakfast quality and selection has also been shared with our management and culinary teams, as this is an area we take seriously and continuously strive to improve. We are grateful that you took the time to share such candid feedback, as it allows us to reflect on our service and improve. While we regret that your experience was not fully satisfactory, we truly hope to have the opportunity to welcome you again in the future and provide you with a stay that better reflects our standards. Sincerely, Mercure Kyoto Station Team

Trendy but not practical

트립어드바이저 평점 3.0/5

thierry a TripAdvisor 인증 리뷰

A review I'd personal, and having traveled the world ( pleasure and business), I think I kinda learned what works and what doesn't. This is not a " bad " hotel, but in Japan most rooms are kinda small. So being practical is important: here the rooms are not so: nice bathroom but there's a light shining right into your face ( no cannot turn it.off). Traveling with a large suitcase? Hope you are good in improvisation. But I am used to it: your stay depends on the staff and here they are young and trendy. Nothing wrong with it but when you ask them something, I kinda got the " deer in the headlight" look followed by ( not kidding) a very deep disapproving look and sigh. Eventhough being a loyal Accor member, I will find another hotel here on.my next stay.

Dear Valued Guest, Thank you very much for taking the time to share such a thoughtful and candid review of your stay with us. We truly value feedback from experienced travelers such as yourself. We are sincerely sorry to learn that certain aspects of your room experience — particularly the lighting design and overall practicality for luggage — did not meet your expectations. While our hotel concept emphasizes contemporary aesthetics, we understand that comfort and functionality must always come first, and your comments highlight areas we must continue to reflect upon. We are especially concerned by your impression of our team’s attitude. Genuine hospitality should always feel confident, attentive, and respectful, and it is regrettable that your interactions left you feeling otherwise. This is not the experience we aspire to deliver, and your feedback will be taken seriously in reinforcing our service culture and training. Although we regret that your experience has led you to consider other options for your next visit to Kyoto, we remain grateful for your honesty and the time you took to share your perspective. Feedback such as yours plays an important role in helping us evolve and uphold the standards our guests rightly expect. Thank you once again for staying with us. Warm regards, Mercure Kyoto Station Front Office Team

고객 평점 5.0/5

Donghyun K. 친구 - 전체(All) 통지 확인

4성급 비즈니스 호텔 느낌이지만 깔끔하고, 5성급 서비스를 제공하고자 하는 느낌이 좋았습니다. 대부분 4성급 숙소에서 챙겨주지 않는 버킷아이스나 추가 여분 생수등을 포함한 룸 서비스는 완벽하게 제공되었습니다. 교토역에서 캐리어를 끌고 가기에는 다소 멀수 있으나, 따듯한 환대와 쾌적한 룸은 여독을 풀기에 적합할 것입니다. 뷰는 나름 신경써주신 프리빌리지 최고층룸이였습니다만, 주택가사이에 있어서 좋은뷰를 기대하기 어렵습니다. 조식은 세심하게 신경쓴것이 느껴졌으며 특히 일식이 괜찮았습니다. 파가 듬뿍 얹어진 일본식 계란말이를 포함해 일식 한상을 푸짐하데 맛보실수도 있고, 아침부터 름료 디스펜서기기로 각종 탄산도 무제한으로 제공됩니다. 특히 다음날 일정이 아라시야마쪽인 투숙객에게 추천드리며, 아팀 6시 30분에 시작되는 조식식사후에 도보 약 10분거리의 정류장에서 교토시영버스를 타면 약 40분만에 아라시야마에 도착하여 여유롭게 사진 촬영이 가능합니다. (프론트데스크에 문의하시면 친절한 안내를 받으실 수 있습니다.) 가격대비 매우 합리적이고 실용적인 숙소이며 모날것 없는 흠잡을데없는 좋은 숙소입니다. 직원분들은 다국적분들이 계시며, 일본인분은 한두분 정도입니다.

Dear Valued Guest, Thank you very much for taking the time to share such a detailed and thoughtful review, and for awarding us a perfect score. We are delighted to hear that you found our hotel to be excellent value for money and appreciated the balance between a clean, practical atmosphere and the level of service we strive to provide. Your kind comments regarding our room service, including items such as bucket ice and additional bottled water, are truly encouraging, as these details are part of our effort to exceed expectations. We also appreciate your honest feedback regarding our location and the view from the room. While our surroundings are primarily residential, we are glad to know that the comfort of the room and the warm hospitality helped you relax after your travels. It is wonderful to hear that you enjoyed our breakfast, especially the Japanese dishes, and that you found the variety and quality satisfying. We are also pleased that our location and early breakfast made your trip to Arashiyama convenient, and thank you for kindly recommending guests to consult our front desk for assistance. As an ALL Platinum member, your recognition of our team’s service, booking support, and overall experience means a great deal to us. We sincerely appreciate your recommendation and look forward to welcoming you back to Mercure Kyoto Station in the future. Warm regards, Front Desk

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,174 리뷰 9.1/10 위치
  • 1,638 리뷰 8/10 객실
  • 1,274 리뷰 7.9/10 서비스
  • 14 리뷰 6/10 인터넷 가격
  • 658 리뷰 8.1/10 조식
  • 517 리뷰 8.4/10 청결도
  • 32 리뷰 2/10 웰니스 센터
  • 6 리뷰 3.8/10 Sustainability

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