Mercure Kyoto Station

고객 평점 (ALL 평가) 4.4/5 1,951 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Kyoto Station - Image 1
Mercure Kyoto Station - Image 2
Mercure Kyoto Station - Image 3
Mercure Kyoto Station - Image 4
288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

호텔설명

호텔 추가 정보

  • 8 minute walk from Central Gate of JR Kyoto Station

  • Authentic kiln-baked pizza at our casual Italian restaurant '' TRATTORIA M KYOTO""

  • We offer two types of rooms: the modern Superior Rooms and the elegant Privilege Rooms.

  • The hotel was designed around the concept of pastimes of Heian nobility.

  • All rooms are designated as non-smoking

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호텔 위치

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

전화
팩스 +81 75-343-5530

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 100% 금연 호텔

Trattoria M kyoto

Trattoria M Kyoto is the Accor hotel group's first Italian restaurant in Japan. We chose the name Trattoria, which means casual restaurant in Italian, because we wanted our guest to enjoy an easy-going dining experience.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  1,951 리뷰

TripAdvisor 평가  4.0/5  136 리뷰

2024으뜸 시설

Worst experience I have ever had in a hotel

트립어드바이저 평점 1.0/5

Barbara M TripAdvisor 인증 리뷰

Worst experience I have ever had in a hotel. We booked a room for 3 people. When I got to the room, I saw two beds made and the sofa bed folded down. I looked at the sofa bed and there was something white on it. I assumed it was the bedding. So we left the room and went exploring the city and when I came back late, it was not the bedding, in fact the bed was not made. There was also no towel for my daughter or any other item for her that the hotel provides to its guests, it was as if I had not booked a room for 3. The hotel took over an hour to fix the problem. The worst part was that when we tried to eat at the hotel restaurant, we were refused and told that the restaurant was full of reservations and the tables were empty. We spoke to the front desk, who put us in the restaurant, and we saw that it was empty the whole time and in a short time all the tables were taken. This did not only happen to my family, but to another family that was traveling with us. And today I'm still at the hotel and again they said there was no vacancy around 7pm, we went out to buy food and came back at 8pm, the restaurant was empty, many tables were unoccupied, I went down at 9:30pm, filmed and the restaurant was empty, is this the commitment to guests?

Dear D94IUbarbaram, Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. We will immediately share your feedback regarding the extra bed with front and housekeeping team to make sure it will not happen again. In regard to the restaurant, we are sorry that our explanation was not enough. Tables at the restaurant looked empty but those were actually booked, so we needed it empty until they arrive. We tend to have many reservations on weekends, so even though it looks empty, we have less tables for guests without reservation. We try to offer tables to guests as much as possible, but we couldn't make it due to the number of available table on the day. The last order time for food is 9 pm, so it is fair that we have much more available tables at 9:30 pm even though we cannot offer tables. We are truly sorry for the inconvenience, but we hope you will understand. However, we will make every effort to have more available tables for non-reservation guests. We appreciate your sharing your concerns. We hope that we have an opportunity to see you again and provide you a better service in the near future. Mercure Kyoto Station

Fancy!

트립어드바이저 평점 4.0/5

Ning A Couples - TripAdvisor 인증 리뷰

A very posh accommodation with friendly staff and always greeting you with a smile. It’s near the Kyoto train station and close lots of shops and accessible to public transportation. Clean and tidy rooms which would guarantee a good night’s sleep. Food was A-okay too, top notch!

Dear Ning A, Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are happy that our service and food at the restaurant met the level we strive for! We are very pleased to hear that you have enjoyed your stay with us. We look forward to seeing you again in the near future. Mercure Kyoto Station

Good stay, Nice Room, Friendly staffs

트립어드바이저 평점 5.0/5

kidzodiak Couples - TripAdvisor 인증 리뷰

Hotel is not far from JR station (10 min walk). Nice and comfy room, love amenity set. Staffs are friendly and give us warm welcome. Value for money and recommend for travellers. But there are only 2 elevators and might be get fulled in the morning.

Dear kidzodiak, Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are very pleased to hear that you have enjoyed your stay with us. Thank you for pointing out the crowdedness of the elevators in the morning. We will consider any solution. We look forward to seeing you again in the near future. Mercure Kyoto Station

생각보다 역에서 거리가 있음.

고객 평점 2.5/5

Ryan 가족 - 전체(All) 통지 확인

교토 스테이션 이라서 교토역 근처인것으로 생각하였는데 생각보다 역에서 너무 멀어 놀랐음. 호텔이 골목길 안쪽에 있는데 흡연자들이 골목에서 담배를 너무 많이 피워서 자녀와 지나가는게 고역이었음. 방은 정말 좁고 플랫맴버 혜택은 조식말고는 없었음. 전망도 공사장 뷰라서 별로 였음. 다른 후기에서 생수 이야기 많던데 물은 2병줌. 가격은 엄청 비싼데 그 돈주고 가기에는 가성비가 너무 떨어짐.

Dear Sang Min L., Thank you so much for your loyalty as ALL member and taking time to share your experience at Mercure Kyoto Station. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. We will make every steps to improve the point you pointed out. We appreciate your sharing your concerns. We hope that we have an opportunity to see you again and provide you a better service in the near future. Mercure Kyoto Station

시설이 깔끔함

고객 평점 3.0/5

익명 비즈니스 - 전체(All) 통지 확인

깔끔한 호텔이지만 기본방 창문조망이없는곳은… 틈새로 소리가 심하게나서 잠을설칩니다.

Dear Sang Hyun K., Thank you so much for your stay and taking time to share your experience at Mercure Kyoto Station. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. We will inspect the room and fix the problem if needed. Thank you for your suggestion. We appreciate your sharing your concerns. We hope that we have an opportunity to see you again and provide you a better service in the near future. Mercure Kyoto Station Front management team

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,179 리뷰 8.8/10 위치
  • 1,673 리뷰 8/10 객실
  • 1,297 리뷰 7.9/10 서비스
  • 16 리뷰 7.8/10 인터넷 가격
  • 594 리뷰 7.8/10 조식
  • 529 리뷰 8.3/10 청결도
  • 47 리뷰 6.1/10 음료
  • 26 리뷰 2.7/10 웰니스 센터

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