머큐어 교토 스테이션 4성

고객 평점 (ALL 평가) 4.5/5 2,025 리뷰

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288 아부라노코지초 시모교 구, 600-8231 교토, 일본

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  • 교토역 호텔은 일본 전역의 국내선 열차가 운행하는 교통 허브와 가깝습니다.

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호텔 위치

머큐어 교토 스테이션

288 아부라노코지초 시모교 구
600-8231 교토
일본

GPS:34.988349, 135.7535

전화
팩스 +81 75-343-5530

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호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

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Trattoria M kyoto

트라토리아 엠 교토에서 점심 또는 저녁 식사를 즐겨보세요. 교토에 위치한 이 편안한 이탈리안 레스토랑은 클래식 피자, 파스타, 일본식 감각의 안티파스티 등 다양한 정통 요리를 선보이며 완벽한 맛의 퓨전을 선사합니다.

고객 리뷰

고객 리뷰

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자세히 보기

ALL 평가  4.5/5  2,025 리뷰

TripAdvisor 평가  4.0/5  173 리뷰

Smell is too much. Highly perfumed, annoying music throughout hotel lobby, restaurant and guest room hallways. Knic knac

트립어드바이저 평점 2.0/5

Passenger528120 TripAdvisor 인증 리뷰

Overpowering perfume smell in lobby, too much stuff everywhere gathering dust and annoying music all the time in common areas. Dark, dim room with odd accoutrements - weird side table with fake pullout drawer for electronic ports and lights. Breakfast buffet very expensive and not great for lean protein sources. Didn’t like this hotel.

Dear Valued Guest, Thank you for taking the time to share your candid feedback regarding your recent stay. We are truly sorry to hear that the scent in the lobby and public areas felt overpowering and that the background music and overall atmosphere did not meet your expectations. While our aroma design and music are intended to create a distinctive ambiance, we understand that preferences vary, and we appreciate you bringing this to our attention. We will carefully review the intensity of the fragrance and volume levels to ensure a more balanced environment. We also regret that the room lighting and design details did not feel comfortable for you. Your comments regarding the furnishings and layout are valuable, and we will share them with our management team for consideration. Regarding breakfast, we are sorry that you did not find the selection satisfactory, particularly in terms of lean protein options and value. We will review your feedback with our culinary team as we continuously work to improve our offerings. Although we are disappointed to learn that your overall experience was not enjoyable, we sincerely appreciate your honest feedback, as it helps us improve. We hope there may be an opportunity in the future to provide you with a more comfortable and satisfying stay. Warm regards, Mercure Front Office Team

고객 평점 2.5/5

Whanhyuk C. 가족 - 전체(All) 통지 확인

교토내의 교통시스템을 기반으로 보았을 때, 위치가 아주 좋은 편은 아니지만, 조금 걸어서 다니기엔 적당한 편. 시설도 가격에 비하면 적당히 좋은 편임

Dear Guest, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. First and foremost, please accept our sincere apologies for the frustration and disappointment you experienced, particularly regarding the late check-out arrangement for your two rooms. We fully understand how upsetting it must have been to receive confirmation the day before, only to be contacted on the day of departure and asked to vacate one of the rooms earlier than agreed. This inconsistency and the way the situation was handled were clearly unacceptable and fell short of our service standards. We are truly sorry for the stress this caused you and your family. We also regret that our team did not demonstrate sufficient care and attentiveness in addressing your concerns. Your comment about the lack of effort to resolve guest inconvenience has been taken very seriously. We are currently reviewing our internal communication procedures to ensure that confirmed arrangements — especially late check-outs — are properly recorded and double-checked to prevent similar situations in the future. Regarding your ALL Gold membership benefits, we sincerely apologize that you did not feel adequately recognized during your stay. The issue concerning the welcome drink voucher for multiple-room reservations should have been clearly explained at check-in, and alternative support should have been considered. It is never our intention for our valued members to feel overlooked. We also regret that the room condition, Wi-Fi experience, and overall service did not meet your expectations. Your feedback has been shared with the relevant departments for immediate review and improvement. Please accept our heartfelt apologies once again. We truly appreciate your honest feedback, as it allows us to reflect and improve. We hope you may consider giving us another opportunity in the future to provide you with a much more positive and seamless experience. Sincerely, Joe Mercure Kyoto Station

고객 평점 5.0/5

Hyunjung L. 가족 - 전체(All) 통지 확인

첫날 교토역에서 거리가 있다고 생각했으나 중심가에서 조금 떨어져있어서 번잡함을 피해서 숙박할 수 있었습니다.

Dear Valued Guest, Thank you very much for your wonderful feedback and for choosing to stay with us during your family trip. We are delighted to hear that you enjoyed the quiet and cozy atmosphere of our hotel. While we are located a short distance from Kyoto Station, we are pleased that you found this allowed you to avoid the busy crowds and enjoy a more peaceful stay. It is especially meaningful to know that we could contribute to your personal celebration. We are truly happy that the small gift for your birthday brought you a new and joyful experience. Your kind words are a great encouragement to our team. We sincerely appreciate your loyalty as an ALL Platinum member and are grateful for your positive feedback regarding your room, dinner, concierge service, and sustainability efforts. At the same time, we take note of your comment regarding the welcome amenity and will continue working to enhance the overall member experience. We look forward to welcoming you and your family back to Mercure Kyoto Station in the future. Warm regards, Mercure Kyoto Station Team

Modern design & convenient location

트립어드바이저 평점 5.0/5

ShabbirM_IND TripAdvisor 인증 리뷰

Very conveniently located (about a 7 - 10 minute walk from Kyoto station). The hotel has a modern design and the rooms are very comfortable. We had a room on a higher floor with a view of the Kyoto tower - which was a very nice view to have in the night. Breakfast spread is good with a wide set of options.

고객 평점 1.5/5

Eunah J. 친구 - 전체(All) 통지 확인

위치는 아주 좋다고도 할수 없습니다. 조용한곳에 위치해있으며 대부분 친절했습니다. 성인3명이용시 절대 추천하지 않습니다. 엑스트라배드가 지금까지 다녀본 침대중에 가장 최악이였습니다.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. While we appreciate your comments about our quiet location and the kindness of most of our team members, we are truly sorry that your overall experience did not meet your expectations. We especially regret to hear about your disappointment with the extra bed. Sleeping comfort is one of the most important aspects of any stay, and we sincerely apologize that it fell far below your expectations. Your feedback will be shared with our management team to carefully review the quality and suitability of our extra beds, particularly for stays involving three adults. We also acknowledge your comments regarding breakfast and sustainability efforts. Your honest input is valuable to us and helps us identify areas where improvement is needed. As an ALL Platinum member, your satisfaction is extremely important to us, and we regret that we did not provide the level of experience you anticipated. We truly appreciate you bringing these concerns to our attention and will use them as an opportunity to improve. We hope to have the chance to provide you with a more comfortable and satisfying stay in the future. Warm regards, Mercure Kyoto Station Team

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,188 리뷰 9.1/10 위치
  • 1,663 리뷰 8/10 객실
  • 1,301 리뷰 7.9/10 서비스
  • 14 리뷰 6/10 인터넷 가격
  • 671 리뷰 8.1/10 조식
  • 527 리뷰 8.4/10 청결도
  • 32 리뷰 2/10 웰니스 센터

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