머큐어 교토 스테이션 4성

고객 평점 (ALL 평가) 4.5/5 2,183 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
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288 아부라노코지초 시모교 구, 600-8231 교토, 일본

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  • 교토역 호텔은 일본 전역의 국내선 열차가 운행하는 교통 허브와 가깝습니다.

  • 도쿄에서 불과 2시간 거리에 있는 교토 시내에 위치한 일본 최고의 비즈니스 호텔입니다.

  • 일본의 럭셔리 호텔은 고대 헤이안 귀족 스타일을 기반으로 한 고급스러운 인테리어를 갖추고 있습니다.

  • 라운지 서비스는 프리빌리지룸을 예약하신 고객님들만 이용하실 수 있습니다.

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호텔 위치

머큐어 교토 스테이션

288 아부라노코지초 시모교 구
600-8231 교토
일본

GPS:34.988349, 135.7535

전화
팩스 +81 75-343-5530

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 100% 금연 호텔

Trattoria M kyoto

트라토리아 엠 교토에서 점심 또는 저녁 식사를 즐겨보세요. 교토에 위치한 이 편안한 이탈리안 레스토랑은 클래식 피자, 파스타, 일본식 감각의 안티파스티 등 다양한 정통 요리를 선보이며 완벽한 맛의 퓨전을 선사합니다.

고객 리뷰

고객 리뷰

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자세히 보기

ALL 평가  4.5/5  2,183 리뷰

고객 평점 4.5/5

Younggil K. 가족 - 전체(All) 통지 확인

영어 가능한 인도 직원이 있어 체크인이 수월하고 위치가 역에서 걸어서 10분 거리로 탁월해요

Dear Valued Guest, Thank you very much for your loyalty as an ALL Gold member and for taking the time to share your feedback regarding your stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed our convenient location and that our team was able to assist you with a smooth check-in experience. Your kind comments regarding our staff's hospitality are greatly appreciated and will be shared with the team. At the same time, we sincerely apologize for the condition of the room and are sorry to learn that you found dust in the guest room. Cleanliness is extremely important to us, and your comments will be shared with our housekeeping team to ensure greater attention to detail. We truly appreciate your continued loyalty as an ALL Gold member and your valuable feedback, which helps us improve our guest experience. We look forward to welcoming you back on your next visit to Kyoto. Mercure Kyoto Station

고객 평점 0.5/5

Kyubong J. 가족 - 전체(All) 통지 확인

보통 플랫티넘 투숙인원만큼 조식을 제공하나 2인을 초과하는 인원에 대해서 조식비용을 청구함

Dear Guest, Thank you very much for sharing your feedback with us. We sincerely apologize for the disappointment and confusion regarding the breakfast benefit during your stay. As an ALL Platinum member, your loyalty and recognition are very important to us, and we are sorry that our explanation did not fully meet your expectations. Please allow us to clarify that at our hotel, the complimentary breakfast benefit for ALL Platinum members is applied to one room per eligible member’s stay. Therefore, breakfast charges may apply for guests staying in an additional room or for guests not covered by the eligible room benefit. We understand that the application of ALL member benefits can sometimes feel different depending on the hotel or reservation conditions, and we regret that this was not clear enough in advance. We will review how we explain these benefits at check-in so that our guests can feel more informed and comfortable during their stay. We are pleased to know that you rated our breakfast menu, welcome drink, welcome amenity, bar experience, and our team positively. At the same time, we sincerely regret that your overall loyalty experience did not meet your expectations. Thank you again for your valuable comments. We hope to have another opportunity to welcome you back and provide a more clearly explained and comfortable stay. Mercure Front Office Team

고객 평점 5.0/5

Jiyoung J. 가족 - 전체(All) 통지 확인

아코르 멤버십을 어필하여 객실뷰를 보장받았는데 직원분들의 호의적이고 빠른 응대에 크게 감동하였습니다 다음에 가게된다면 다시 머물고 싶은 호텔입니다 멋진 뷰와 행복한 기억을 남겨준 호텔과 직원분들께 감사합니다

Dear valued guest, Thank you very much for your wonderful feedback. We are truly delighted to hear that you had such a memorable and comfortable stay with us, and that our team’s warm and prompt service helped make your visit special. It is especially wonderful to know that you enjoyed the room view, smooth check-in experience, welcome drink, welcome amenity, and room upgrade, subject to availability, as an ALL Gold member. Your kind words about our team, including the bar staff, are a great encouragement for us. We are very happy that we could help create beautiful memories during your stay in Kyoto. We sincerely look forward to welcoming you back again on your next visit. Mercure Front Office Team

고객 평점 4.0/5

Jihye T. 가족 - 전체(All) 통지 확인

일전에 다와 유라 교토에 투숙했는데 그곳보다 외국인 관광객이 훨씬 많고 글로벌한 느낌

Dear valued guest, Thank you very much for staying with us at Mercure Kyoto Station and for sharing your detailed feedback. We are pleased to hear that you felt our hotel had an international atmosphere and that you enjoyed the service from our dining team during dinner. It is also wonderful to know that you enjoyed your welcome drink and that the room upgrade met your expectations as an ALL Platinum member. At the same time, we sincerely apologize that the housekeeping service did not fully meet your expectations. We regret that there was missed cleaning under the bed and that some bathroom amenities were not replenished properly. Your comments have been shared with our housekeeping team so that we can improve our room-checking procedures. We also appreciate your feedback regarding the breakfast selection, especially the variety of Japanese dishes. We will share your comments with our restaurant team as valuable input for future improvement. Thank you again for your honest and helpful feedback. We hope to have another opportunity to welcome you and your family back for a more satisfying stay. Mercure Front Office Team

고객 평점 4.0/5

Haeuk L. 커플 - 전체(All) 통지 확인

전반적으로 만족합니다. 위치랑 조식은 별로. 시설과 직원 서비스는 만족스러웠어요.

Dear Guest, Thank you so much for your loyalty as ALL member and taking the time to share your experience at Mercure Kyoto Station. We are pleased to hear that you were satisfied with our facilities and the service provided by our staff, and we truly appreciate your kind words regarding their friendliness. At the same time, we sincerely apologize that certain aspects of your stay did not meet your expectations. We regret to learn that our breakfast selection and flavors were not to your preference, and we will share your comments with our culinary team for further improvement. Regarding your Accor membership benefits, please accept our sincere apologies for the lack of clear communication. Benefits such as room upgrades, early check-in, and late check-out are subject to availability at the time of arrival, and we regret that this was not properly explained. We are also sorry for the inconvenience regarding the welcome amenity, and we will review this matter with our team to ensure better service delivery. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you again for an improved experience in the future. Mercure Kyoto Station

그 외 웹 사용자 평가 등급

  • 1,217 리뷰 9.1/10 위치
  • 1,687 리뷰 8.1/10 객실
  • 1,342 리뷰 7.9/10 서비스
  • 14 리뷰 6.2/10 인터넷 가격
  • 709 리뷰 8.1/10 조식
  • 517 리뷰 8.4/10 청결도
  • 33 리뷰 2.7/10 웰니스 센터
  • 9 리뷰 1.2/10 수영장

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