머큐어 교토 스테이션 4성

고객 평점 (ALL 평가) 4.5/5 2,042 리뷰

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288 아부라노코지초 시모교 구, 600-8231 교토, 일본

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  • 교토역 호텔은 일본 전역의 국내선 열차가 운행하는 교통 허브와 가깝습니다.

  • 도쿄에서 불과 2시간 거리에 있는 교토 시내에 위치한 일본 최고의 비즈니스 호텔입니다.

  • 일본의 럭셔리 호텔은 고대 헤이안 귀족 스타일을 기반으로 한 고급스러운 인테리어를 갖추고 있습니다.

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호텔 위치

머큐어 교토 스테이션

288 아부라노코지초 시모교 구
600-8231 교토
일본

GPS:34.988349, 135.7535

전화
팩스 +81 75-343-5530

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
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  • 100% 금연 호텔

Trattoria M kyoto

트라토리아 엠 교토에서 점심 또는 저녁 식사를 즐겨보세요. 교토에 위치한 이 편안한 이탈리안 레스토랑은 클래식 피자, 파스타, 일본식 감각의 안티파스티 등 다양한 정통 요리를 선보이며 완벽한 맛의 퓨전을 선사합니다.

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고객 리뷰

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자세히 보기

ALL 평가  4.5/5  2,042 리뷰

고객 평점 2.5/5

Whanhyuk C. 가족 - 전체(All) 통지 확인

교토내의 교통시스템을 기반으로 보았을 때, 위치가 아주 좋은 편은 아니지만, 조금 걸어서 다니기엔 적당한 편. 시설도 가격에 비하면 적당히 좋은 편임

Dear Guest, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. First and foremost, please accept our sincere apologies for the frustration and disappointment you experienced, particularly regarding the late check-out arrangement for your two rooms. We fully understand how upsetting it must have been to receive confirmation the day before, only to be contacted on the day of departure and asked to vacate one of the rooms earlier than agreed. This inconsistency and the way the situation was handled were clearly unacceptable and fell short of our service standards. We are truly sorry for the stress this caused you and your family. We also regret that our team did not demonstrate sufficient care and attentiveness in addressing your concerns. Your comment about the lack of effort to resolve guest inconvenience has been taken very seriously. We are currently reviewing our internal communication procedures to ensure that confirmed arrangements — especially late check-outs — are properly recorded and double-checked to prevent similar situations in the future. Regarding your ALL Gold membership benefits, we sincerely apologize that you did not feel adequately recognized during your stay. The issue concerning the welcome drink voucher for multiple-room reservations should have been clearly explained at check-in, and alternative support should have been considered. It is never our intention for our valued members to feel overlooked. We also regret that the room condition, Wi-Fi experience, and overall service did not meet your expectations. Your feedback has been shared with the relevant departments for immediate review and improvement. Please accept our heartfelt apologies once again. We truly appreciate your honest feedback, as it allows us to reflect and improve. We hope you may consider giving us another opportunity in the future to provide you with a much more positive and seamless experience. Sincerely, Joe Mercure Kyoto Station

고객 평점 5.0/5

Hyunjung L. 가족 - 전체(All) 통지 확인

첫날 교토역에서 거리가 있다고 생각했으나 중심가에서 조금 떨어져있어서 번잡함을 피해서 숙박할 수 있었습니다.

Dear Valued Guest, Thank you very much for your wonderful feedback and for choosing to stay with us during your family trip. We are delighted to hear that you enjoyed the quiet and cozy atmosphere of our hotel. While we are located a short distance from Kyoto Station, we are pleased that you found this allowed you to avoid the busy crowds and enjoy a more peaceful stay. It is especially meaningful to know that we could contribute to your personal celebration. We are truly happy that the small gift for your birthday brought you a new and joyful experience. Your kind words are a great encouragement to our team. We sincerely appreciate your loyalty as an ALL Platinum member and are grateful for your positive feedback regarding your room, dinner, concierge service, and sustainability efforts. At the same time, we take note of your comment regarding the welcome amenity and will continue working to enhance the overall member experience. We look forward to welcoming you and your family back to Mercure Kyoto Station in the future. Warm regards, Mercure Kyoto Station Team

고객 평점 1.5/5

Eunah J. 친구 - 전체(All) 통지 확인

위치는 아주 좋다고도 할수 없습니다. 조용한곳에 위치해있으며 대부분 친절했습니다. 성인3명이용시 절대 추천하지 않습니다. 엑스트라배드가 지금까지 다녀본 침대중에 가장 최악이였습니다.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. While we appreciate your comments about our quiet location and the kindness of most of our team members, we are truly sorry that your overall experience did not meet your expectations. We especially regret to hear about your disappointment with the extra bed. Sleeping comfort is one of the most important aspects of any stay, and we sincerely apologize that it fell far below your expectations. Your feedback will be shared with our management team to carefully review the quality and suitability of our extra beds, particularly for stays involving three adults. We also acknowledge your comments regarding breakfast and sustainability efforts. Your honest input is valuable to us and helps us identify areas where improvement is needed. As an ALL Platinum member, your satisfaction is extremely important to us, and we regret that we did not provide the level of experience you anticipated. We truly appreciate you bringing these concerns to our attention and will use them as an opportunity to improve. We hope to have the chance to provide you with a more comfortable and satisfying stay in the future. Warm regards, Mercure Kyoto Station Team

고객 평점 5.0/5

Donghui K. 가족 - 전체(All) 통지 확인

아들과 함께 방문했는데 매우 만족했습니다. 직원들이 매우 친절하고 시설도 깔끔했습니다. 곧 재방문 하도록 하겠습니다.

Dear Valued Guest, Thank you very much for your perfect 10 rating and for sharing your kind feedback about your family stay with us. We are truly delighted to hear that you and your son had a satisfying and comfortable experience. Your kind words about our friendly staff and clean facilities are greatly appreciated and will certainly be shared with the team. We also sincerely appreciate your loyalty as an ALL Platinum member and are pleased to know that your member recognition and welcome benefits met your expectations. While upgrades are always subject to availability, we regret if we were unable to provide one during this stay. Thank you once again for choosing Mercure Kyoto Station. We look forward to welcoming you back again soon. Warm regards, Mercure Kyoto Station Team

고객 평점 4.0/5

Minyeong C. 가족 - 전체(All) 통지 확인

위치가 좋고 직원들이 정말 친절하나 방이 좁고 조식 또한 너무 종류가 없었으며 무엇보다 맛이 없었어요. 장단점이 명확한 호텔입니다.

Dear Valued Guest, Thank you very much for taking the time to complete our survey and for sharing your honest and detailed feedback. We truly appreciate your comments and, above all, your loyalty as an ALL Platinum member. We are pleased to hear that you found our location convenient and that our team was friendly and helpful. Your positive comments about our staff mean a great deal to us and will be shared with the team. At the same time, we sincerely apologize for the aspects of your stay that did not meet your expectations. We are truly sorry to learn of your disappointment regarding the room size, the quality and variety of our breakfast, and especially the handling of your Platinum member benefits. We fully understand how frustrating it must have been to feel that an upgrade was not offered despite availability, and to feel uncomfortable when additional charges were discussed. Even when benefits are subject to availability, clear, respectful, and transparent communication is essential. We sincerely apologize for this experience, as this is not the level of recognition and hospitality we aim to provide to our valued ALL members. Your feedback regarding breakfast quality and selection has also been shared with our management and culinary teams, as this is an area we take seriously and continuously strive to improve. We are grateful that you took the time to share such candid feedback, as it allows us to reflect on our service and improve. While we regret that your experience was not fully satisfactory, we truly hope to have the opportunity to welcome you again in the future and provide you with a stay that better reflects our standards. Sincerely, Mercure Kyoto Station Team

그 외 웹 사용자 평가 등급

  • 1,200 리뷰 9.1/10 위치
  • 1,670 리뷰 8/10 객실
  • 1,309 리뷰 7.9/10 서비스
  • 14 리뷰 6/10 인터넷 가격
  • 672 리뷰 8.1/10 조식
  • 530 리뷰 8.1/10 청결도
  • 32 리뷰 1.9/10 웰니스 센터

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