Mercure Hida Takayama 4 sterren

Dear Dimitri, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you appreciated the cleanliness of our hotel, the quality of our breakfast, and our convenient central location in Takayama. Regarding the room configuration, we understand your concern. Please note that, in accordance with our accommodation policy, children aged 7 to 11 years old may stay free of charge when sharing the existing bed with a parent. Therefore, a reservation for two adults and one child does not automatically include an additional bed. We understand, however, that this arrangement may not be suitable for every family, depending on the child's age and size. We will continue to work with our booking partners, including Booking.com, to ensure that our accommodation conditions and bedding arrangements are clearly communicated at the time of reservation. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you and your family back to Mercure Hida Takayama in the future. Kind regards, Virginie Front Office Assistant Manager

Dear Natasja, Thank you for taking the time to share this wonderful review! We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group and strongly adhere to the principles laid down by our founders. Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon! Virginie Front Office Assistant Manager

Dear Peter, Thank you for taking the time to share this wonderful review! We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group and strongly adhere to the principles laid down by our founders. Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon! Virginie Front Office Assistant Manager

Dear Caroline, Thank you for taking the time to share this wonderful review! We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group and strongly adhere to the principles laid down by our founders. Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon! Virginie Front Office Assistant Manager

Dear Ruurd, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to learn that you were satisfied with our location, cleanliness, and the comfort of your room and bathroom. Your positive comments are greatly appreciated. However, we sincerely regret that your experience with our food and beverage services did not meet your expectations. We understand your frustration regarding the wait at the bar, the unexpected closure of the bar on Sunday, and the limited restaurant availability due to the presence of large groups. While we regularly welcome both individual travelers and group guests, it is never our intention for individual guests to feel disadvantaged. Your comments highlight areas where we can improve our communication and service organization, and we will share your feedback with the relevant teams for review. We truly value your comments and appreciate the opportunity to learn from your experience. We hope to have the pleasure of welcoming you again in the future and providing you with a more satisfying stay. Yours sincerely, Virginie Front Office Assistant Manager