Mercure Hida Takayama 4 sterren

Dear Ruurd, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to learn that you were satisfied with our location, cleanliness, and the comfort of your room and bathroom. Your positive comments are greatly appreciated. However, we sincerely regret that your experience with our food and beverage services did not meet your expectations. We understand your frustration regarding the wait at the bar, the unexpected closure of the bar on Sunday, and the limited restaurant availability due to the presence of large groups. While we regularly welcome both individual travelers and group guests, it is never our intention for individual guests to feel disadvantaged. Your comments highlight areas where we can improve our communication and service organization, and we will share your feedback with the relevant teams for review. We truly value your comments and appreciate the opportunity to learn from your experience. We hope to have the pleasure of welcoming you again in the future and providing you with a more satisfying stay. Yours sincerely, Virginie Front Office Assistant Manager

Dear Christiaan, Thank you for taking the time to share this wonderful review! We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group and strongly adhere to the principles laid down by our founders. Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon! Virginie Front Office Assistant Manager

Dear Gert, Thank you for sharing this review! We are delighted to hear that you thoroughly enjoyed your stay with us. Please allow me to express also my heartfelt apologies for the inconvenience you experienced during your stay with our restaurant. We will take your concerns to bring our service one-step further. We eagerly look forward to welcoming you back soon. Virginie Front Office Assistant Manager

Dear Martine, Warm greetings from Mercure Hida Takayama, Thank you for taking the time to share your experience. Please allow me to express my heartfelt apologies for the inconvenience you experienced during your stay. It is very unfortunate that we were unable to provide a satisfactory experience. I am very sorry about the issue our bar caused you; we will take your concerns to bring our service one-step further. We hope to remain your preferred choice of hotel in Takayama, Virginie Front Office Assistant Manager

Dear Gerrit, Thank you for sharing this review! We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon. Virginie Front Office Assistant Manager