Dear Allison, Thank you very much for sharing your experience with us. We are delighted to hear that your first stay in Geneva was comfortable and enjoyable. It is especially rewarding to know that you received such a warm welcome from our reception team. We will be sure to pass on your kind words to the colleague who assisted you upon arrival—he will be thrilled to know he made a positive impression. We are also pleased that you enjoyed our bar. We are sorry that you were not able to make the most of our rooftop terrace during your stay. We hope that on your next visit you will have the opportunity to enjoy this unique space and its beautiful atmosphere. Thank you again for your lovely feedback. We look forward to welcoming you back soon. Kind regards, Mathilde Assistant Front Office Manager

Dear Oliviana, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our convenient location, with both the bus and train connections just steps away, as well as the quick access to Geneva city center. It’s also great to know that our team made you feel welcome and provided all the information you needed. We truly appreciate your kind comments about the breakfast, the comfort of the bed, and our complimentary airport shuttle service. We look forward to welcoming you back very soon for another great stay! Best regards, Mathilde Assistant Front Office Manager

Dear Mario, Thank you very much for your kind feedback and for choosing our hotel during your business trip. We’re delighted to hear that everything met your expectations and that you plan to return — that’s the best compliment we could receive. We also truly appreciate your suggestion regarding the availability of an iron in each room. You are absolutely right that many of our guests travel for business, and we understand how important convenience and privacy can be. Your comment has been carefully noted and will be shared with our management team as we continuously look for ways to improve our guests’ experience. We look forward to welcoming you back very soon! Best regards Mathilde Assistant Front Office Manager

Dear Alvaro, Thank you for taking the time to share your feedback. We’re glad to hear that you found your room comfortable. However, we sincerely apologize that the bathroom soap was not replaced. This is not the standard we aim to provide, and we have shared your comment with our housekeeping team to ensure it doesn’t happen again. We hope to have the opportunity to welcome you back and provide you with a fully satisfying experience next time. Best regards, Mathilde Assistant Front Office Manager

Dear Constance, Thank you for your feedback and for sharing your experience with us. We’re glad to hear that everything else was satisfactory during your stay. We understand your disappointment regarding the gym access. As our fitness facility is operated externally, there is a fee of CHF 15 for one hour of use, and we understand that this may be less convenient for guests staying with us for work. Your comment is very valuable to us, and we will certainly take it into consideration as we continue looking for ways to improve the experience of our guests. We hope to have the pleasure of welcoming you again in the future. Best regards, Mathilde Assistant Front Office Manager

Estimado Christian, Agradecemos sinceramente sus amables comentarios sobre la comodidad y la ubicación de nuestro hotel. Nos alegra saber que disfrutó de las instalaciones y del servicio de transporte gratuito. Esperamos poder darle la bienvenida nuevamente en su próxima visita. Atentamente, Mercure Geneva Airport

Dear Maria, ¡Muchas gracias por su comentario! Nos alegra saber que disfrutó de su estancia, que encontró el hotel impecable y que nuestra ubicación le resultó conveniente. Esperamos darle la bienvenida nuevamente muy pronto. Saludos cordiales, Ivan - Assistant Front Office Manager

Estimado J, Lamentamos mucho el inconveniente con la doble pre-autorización. Queremos informarle que la pre-autorización de 50 CHF en su tarjeta Visa terminada en 5005 ha sido anulada hoy. Le agradecemos su paciencia y nos disculpamos por cualquier molestia que esto haya podido causarle. Por otro lado, nos alegra saber que recibió una atención positiva en recepción. Compartiremos su comentario con nuestro equipo, ya que su satisfacción es nuestra mayor prioridad. Esperamos recibirlo nuevamente en el Mercure Geneva Airport. No dude en contactarnos si necesita más información. Atentamente, Margaux Goumon Front Office Manager

Estimada Laura C., ¡Gracias por tu comentario! Nos alegra saber que disfrutaste de la ubicación, la estancia, el cuarto y la atención. ¡Esperamos verte pronto! Reciba un cordial saludo. Ivan - Assistant Front Office Manager

Estimado Alberto M., ¡Muchas gracias por tu comentario! Nos alegra saber que disfrutaste de nuestra ubicación, las instalaciones y el desayuno. Es un placer saber que tu experiencia fue tan positiva y que el servicio de traslado al aeropuerto fue conveniente. Esperamos tener la oportunidad de recibirte nuevamente en el futuro. ¡Hasta pronto! Reciba un cordial saludo. Margaux Goumon Front Office Manager

Gracias por compartir su experiencia. Lamentamos sinceramente los inconvenientes que menciona y le pedimos disculpas por cualquier molestia ocasionada. Como parte de nuestro compromiso con la sostenibilidad, seguimos una política eco-responsable, por lo que la limpieza de las habitaciones se realiza solo a solicitud del cliente, con el fin de minimizar el impacto ambiental. Agradecemos su comprensión al respecto. Nos encantaría tener la oportunidad de recibirle nuevamente y, como muestra de agradecimiento, le ofreceremos un sobreclase en su próxima estadía. ¡Esperamos verle pronto! Ivan - Assistant Front Office Manager

Estimado Jesus D., ¡Muchas gracias por su comentario tan positivo! Nos alegra saber que nuestra ubicación ha sido perfecta para su trabajo y que ha disfrutado de su estancia con nosotros. Es un placer saber que ha tenido buenas experiencias en el check-in y que ha encontrado nuestro restaurante y el acuerdo con el gimnasio atractivos. Nos esforzamos por mantener un ambiente tranquilo y cómodo para nuestros huéspedes, especialmente para aquellos que viajan por negocios. Agradecemos su lealtad a lo largo de los años y esperamos poder darle la bienvenida nuevamente muy pronto. Reciba un cordial saludo. Margaux Goumon Front Office Manager