Mercure Paignton Hotel 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 1 530

Гарантия
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Mercure Paignton Hotel - Image 1
Mercure Paignton Hotel - Image 2
Mercure Paignton Hotel - Image 3
Mercure Paignton Hotel - Image 4
22 25 Esplanade Road, TQ4 6BQ PAIGNTON, Великобритания

Описание

Особенности отеля

  • Brand-new central hotel with onsite parking

  • Seafront location with seaview rooms

  • Restaurant and bar with a seaview terrace

  • Family and pet-friendly rooms

  • 1 of 2 ALL hotels with a loyalty scheme in the local area

Наши номера

Расположение отеля

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
Великобритания

GPS:50.4375, -3.5578

Телефон

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 1 530

Рейтинг TripAdvisor  3.8/5  Отзывов: 394

Very disappointing dogs before guests

Примечание: Tripadvisor 1.0/5

debbie782 Реальные отзывы TripAdvisor

We stayed for a couple of nights and despite saying i was allergic to dogs at check in we were put in a room which as the night went on i struggled to breath in and we had to move.A dog had definately been in the room. We were then moved to the third floor where we were told no dogs can stay and the family 2 doors down came out their door with a dog! We were then moved to the fourth floor. Reception had sofas with dogs lying on them and even at breakfast an owner had a dog in their arms next to me when getting their food sorry but this is not hygenic and totally unfair to anyone with an allergy we were told we would be refunded, we weren’t. Very disappointed dogs are definately the priority at this hotel we were told guests stay and to save paying extra say they have dogs which is totally unfair to people who stay in the room after them as i found out.

Dear debbie782 Thank you for taking the time to share such detailed feedback. I am very sorry to hear about the difficulties you experienced during your stay, particularly given that you made us aware of your dog allergy at check‑in. You should never have been allocated a room where a dog had previously stayed, and I completely understand how distressing it must have been to feel unwell as a result. The further inconvenience of being moved multiple times, coupled with conflicting information about which floors are dog‑free, is unacceptable. Your experience highlights a breakdown in our communication and allocation processes, and I apologise sincerely for the disruption this caused. I have raised this with the team to ensure our room‑assignment procedures are tightened and that allergy‑related requests are handled with the seriousness they deserve. I am also concerned by your comments regarding dogs on the lobby furniture and the situation you encountered at breakfast. While we are a dog‑friendly hotel, hygiene and guest comfort must always remain the priority. Your feedback has been shared with our management team so that our policies and enforcement can be reviewed urgently. Finally, I am sorry to hear that the refund you were advised of has not been received. I will ensure this is followed up so the matter can be resolved, please could I ask that you contact me directly on jason.parry@accor.com in order to facilitate this. Thank you again for bringing these issues to our attention. Your experience does not reflect the standards we aim to uphold, and I hope we will have the opportunity to restore your confidence in the future. With best wishes Jason

Sea View Room

Примечание: Tripadvisor 4.0/5

Kirsty D Реальные отзывы TripAdvisor

We stayed here for a couple days after Christmas. Check in was easy and room was sea view on 3rd floor. It was a lovely room with a great view but the windows were very dirty ( sea front location ) so not sure how often they are cleaned. Bathroom was nice but the shower flooded the whole room each time we used it. Bath robes in room ( one of which was dirty ) and one pair of slippers! The lifts were just outside our room and found the noise of those quite annoying .We ate dinner in the restaurant which was pleasant but no atmosphere as we were the only diners! Breakfast was not relaxing at all! It was just so so busy! The car park was very expensive so we parked elsewhere for a fraction of the price the hotel were charging. Overall nice stay but not sure we would return

Dear Kirstabelles Thank you for taking the time to share such a detailed account of your stay. I’m pleased to hear that check‑in was smooth and that you enjoyed the sea view from your room, but I’m very sorry that several aspects of your visit fell short of expectations. Your comments regarding the cleanliness of the windows, the flooding shower, and the condition of the bathrobes and slippers are all matters we take seriously. These are basic standards that should be consistently upheld, and I will be raising each point with our housekeeping and maintenance teams to ensure they are addressed promptly. I’m also sorry that the proximity to the lifts affected the comfort of your stay, and that your dining experience lacked atmosphere due to the quietness of the restaurant. Breakfast being overly busy and not providing a relaxing start to the day is equally disappointing, and we will review staffing levels and flow management to improve this. Regarding parking, I appreciate your feedback on the cost. We understand this can be a frustration, and your comments will be shared with the team as we continue to review our offering. While I’m glad to hear you found aspects of your stay enjoyable, it’s disappointing that the overall experience has left you unsure about returning. Your feedback is invaluable in helping us improve, and I hope we may have the opportunity to welcome you back for a more seamless and comfortable stay in the future. With best wishes Jason

Great overall hotel

Примечание: Tripadvisor 5.0/5

HT-Birmingham Реальные отзывы TripAdvisor

Stayed here for 3 nights over New Years. Chose this hotel as we staying with our dogs. The hotel was very dog friendly and accommodating. Location wise it’s brilliant, literally a two minute walk from the beach. There is a car park on site but read the reviews beforehand and chose to park at the Victoria Car Park instead which is an open air car park about 2 minute walk away in the opposite direction from the beach. The Victoria car park does offer a 4 day parking pass, which was also cheaper from what the hotel was charging. There was a queue when we were checking in. They only seemed to have one person on reception even at busy times. We chose a Privilege Room, which was very clean. Had bathrobes, iron, hairdryer, tea/coffee, nespresso machine, biscuits, soft drinks in the fridge . I wouldn’t get too excited about soft drinks it was a can of Pepsi, Diet Pepsi and orange juice. They weren’t replaced during the stay. Everything in the room worked. Bed was comfy. Massive TV. No complaints with the room. The hotel offered an extra 100 points each night if you chose not to have your room serviced, which we took advantage of. The only annoying thing was house keeping opened the room as I was sat on the toilet on the last day. Check out was 11am and they decided to come in at 10:40am. They did knock but felt a bit hurried!! We booked breakfast each morning. We were able to have the dogs with us and chose to sit in the lounge. The staff all worked really hard but definitely some issues. There were never enough cups and each morning I had to ask for one from the staff. The breakfast itself was simple. Would have been nice to have more pastries, yogurts, or smoothies, considering it was a 4* hotel. Check out was quick and easy. Overall I would stay here again. Don’t think I would bother having a privilege room.

Dear HT-Birmingham Thank you for taking the time to leave such a detailed review. It’s wonderful to hear that you enjoyed your stay overall, found the hotel welcoming for your dogs, and appreciated the excellent location so close to the beach. I’m also pleased that your Privilege Room was comfortable and well presented, and that check‑out was smooth. That said, I’m sorry for the areas where we fell short. Your comments regarding the queue at check‑in, limited reception cover during busy periods, and the lack of replenishment in the Privilege Room are all noted and will be reviewed with the relevant teams. I’m particularly sorry for the interruption from housekeeping on your final morning; even with a knock, entering the room before check‑out time should be handled with far more care and consideration. Your feedback on breakfast is equally valuable. While it’s great to know the team worked hard and that you were able to dine comfortably with your dogs, the issues you experienced with cup availability and the limited variety of items are not reflective of the standard we aim to deliver. We will be addressing these points to ensure a more consistent and well‑stocked service. Thank you again for your balanced and constructive comments. We’re pleased you would consider staying with us again, and we hope your next visit will feel even more seamless and enjoyable. With best wishes Jason

Be prepared to be trapped out of your car

Примечание: Tripadvisor 4.0/5

mattmatt46 Реальные отзывы TripAdvisor

Very nice hotel , excellent staff, breakfast was good . My only complaint is the car park, it’s not fit for purpose, spaces far too small , if you park in between two spaces, you won’t be getting into your car, make sure you go in front first so you can climb through the boot. I’m not joking . I made the mistake of reversing in. I was trapped out of my own car.bur other than that all good.

Dear mattmatt46 Thank you for taking the time to share your feedback. I’m delighted to hear that you found the hotel very nice, the staff excellent, and breakfast enjoyable. I am sorry, however, for the frustration caused by the car park. The experience you describe sounds incredibly inconvenient, and I appreciate how difficult it must have been to find yourself unable to access your own car. Your comments about the size and practicality of the spaces are important, and we will be reviewing this with the team to see what improvements can be made to ensure a safer and more user‑friendly parking experience. Thank you again for your balanced feedback. I’m pleased that, aside from the parking issue, the rest of your stay was positive, and I hope we will have the opportunity to welcome you back for a smoother visit in the future. With best wishes Jason

Great Christmas

Примечание: Tripadvisor 5.0/5

Y7417EBsandras Реальные отзывы TripAdvisor

Amazing we are here now arrived Christmas eve and now having Christmas dinner. A beautiful modern hotel staff excellent we are thoroughly enjoying the whole experience. Thank you so much the best Christmas for a long time without all the stress

Dear Y7417EBsandras Thank you for sharing such a warm and uplifting review. We are delighted to hear that your Christmas stay has been so enjoyable and that our team, surroundings and festive atmosphere have helped make the occasion special. It is wonderful to know that you found the hotel beautifully presented, the staff excellent and the experience relaxing at a time of year that can often feel stressful. Creating a welcoming and memorable Christmas for our guests is incredibly important to us, so your comments mean a great deal. Thank you once again for choosing to spend the festive season with us. We hope the rest of your stay continues to be just as enjoyable. With best wishes Jason

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Другие интернет-пользователи оценили наш отель

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  • 24 Отзывов 8.3/10 Интернет
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  • 904 Отзывов 6.9/10 Чистота
  • 548 Отзывов 9.4/10 Атмосфера

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