Mercure Exeter Southgate Hotel 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 404

Гарантия
лучшей цены
Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, Великобритания

Описание

Особенности отеля

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Secure parking is available at a cost of 16GBP per day

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Наши номера

Расположение отеля

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
Великобритания

GPS:50.720332, -3.528424

Телефон
Факс +44 1392 413549

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

The Brasserie Bar

Join us at the Brasserie Bar for a delightful meal, serving from 11am to 9pm. Enjoy seasonal dishes made with fresh, local ingredients in a warm, welcoming atmosphere. Perfect for special occasions or a relaxed evening.

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Рейтинг ALL  4.2/5  Отзывов: 404

Рейтинг TripAdvisor  3.8/5  Отзывов: 3 277

Сертификат качества 2024

Broken bed worst sleep ever!

Примечание: Tripadvisor 1.0/5

Charlotte M Реальные отзывы TripAdvisor

I have stayed in the Mecure Exeter numerous times and always had a pleasant experience but this time was just awful and will now not be returning! They gave us the family room as stayed with my partner and 1 year old booked in for 2 nights. Upon arriving to the room we realised the toilet flush was not working, this was bodged fixed by the manger and we were told to fix ourselves removing the cover and pull up the flush by hand! As this was a busy time of year they didn’t have any rooms for us to move to. Later that night we realised the bed was broken, the divan frame was snapped and the mattress was too big and hanging over the end of the divan. Mine and my partners backs are both absolutely killing and not the restful 2 night stay it was ment to be! I told reception in the morning about the bed which they immediately changed our room. This took up half our day moving rooms as we have a 1 year old and a lot of stuff also moving the travel cot ourself! As we only had 2 days there it was not ideal and ruined our Xmas getaway. Paige offered us 2 feee drinks and free parking which was a nice gesture. No guest should have been given that room 278! I cannot believe that they didn’t already know as at least the cleaners would have known changing the bedding as there was visible dips on the mattress. I would expect to be more reimbursed and a formal apology from a 4 star hotel.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with us, especially as you have stayed at Mercure Exeter on several occasions previously. On this occasion, we fully acknowledge that your stay fell well below the standards expected of a four-star hotel. Please be assured that your feedback has been shared with the hotel management and housekeeping teams and immediate actions are being taken to address the maintenance and communication failures highlighted. We are committed to ensuring this situation is not repeated. Kind regards, Front Desk Mercure Exeter

Great location, good facilities, lovely service

Примечание: Tripadvisor 5.0/5

acinorev Реальные отзывы TripAdvisor

Stayed here for two nights end of November and had a lovely time. Hotel was a perfect location for the Quay and Cathedral/Christmas markets. 5 to 10 mins walk. Breakfast was nice, lots of choice, our room was ample, comfy bed and amazing shower. We ate dinner in a couple of local pubs which was nice. White Hart across the road was good for dinner or a drink or two. Staff in hotel were very helpful and friendly, we were not disappointed with a lovely festive break in a lovely decorated hotel. Definitely recommend for a short break.

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us and that our team and facilities met your expectations. It is always a pleasure to know our guests have had a positive experience, and your comments will be shared with the team as encouragement and recognition of their hard work. We truly appreciate you taking the time to leave a review and hope to welcome you back to Mercure Exeter again in the near future. Kind regards, The Mercure Exeter Team

Perfect

Примечание: Tripadvisor 5.0/5

David F Реальные отзывы TripAdvisor

Only stayed one night but found everything perfect. All staff very helpful. Would not hesitate to return. Thank you to all involved.

Dear Guest, Thank you for your lovely review, we are so glad you enjoyed your stay here at The Mercure Southgate hotel! We hope to welcome you back Soon! Best Wishes, Reception

Great Stay, but Let Down by Leisure Facility Charges

Примечание: Tripadvisor 4.0/5

VivJoFlipFlop Реальные отзывы TripAdvisor

Lovely stay at Mercure Exeter—fantastic location - a lovely run to the cathedral and quay. However, I was disappointed to find a £10 fee to use the pool and jacuzzi, something not made clear anywhere in the hotel. I paid, only to discover the jacuzzi was closed for maintenance. When I asked for a refund at the leisure desk, there was no apology and the request was refused. Thankfully, Abi at the main hotel reception was wonderful—apologetic, helpful, and genuinely kind. Although she couldn’t issue a refund due to the leisure centre being run separately, she completely turned the experience around. Thank you, Abi. I’ve since followed up with 3dleisure regarding the charge.

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us and that our team and facilities met your expectations. It is always a pleasure to know our guests have had a positive experience, and your comments will be shared with the team as encouragement and recognition of their hard work. We truly appreciate you taking the time to leave a review and hope to welcome you back to Mercure Exeter again in the near future. Kind regards, The Mercure Exeter Team

Average hotel.

Примечание: Tripadvisor 3.0/5

Tony P Реальные отзывы TripAdvisor

Average hotel, dated bedrooms although bathrooms seem to have been upgraded. Towels are a disgrace like sandpaper! Need renewing. Everything was clean and the bar service was good but probably try somewhere else on next trip.

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your honest comments. We are sorry to learn that aspects of the bedrooms and towels did not meet your expectations. We value all guest feedback as it helps us identify areas where we can improve, and we appreciate you choosing to stay with us. Should you consider visiting the area again in the future, we would welcome the opportunity to provide you with a more enjoyable experience. Kind regards, The Mercure Exeter Team

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 1 043 Отзывов 9.3/10 Расположение
  • 1 506 Отзывов 5.7/10 Номер
  • 1 170 Отзывов 8.7/10 Сервис
  • 12 Отзывов 4.1/10 Интернет
  • 765 Отзывов 5.2/10 Комфорт
  • 513 Отзывов 5.4/10 Чистота
  • 489 Отзывов 7.4/10 Завтрак
  • 457 Отзывов 4.9/10 Соотношение цены и качества

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