Mercure Klaipeda City bintang 4

Catatan tamu Avis (Peringkat ALL) 4.5/5 94 ulasan

Jaminan Harga
Terbaik
Mercure Klaipeda City - Image 1
Mercure Klaipeda City - Image 2
Mercure Klaipeda City - Image 3
Mercure Klaipeda City - Image 4
28 Sauliu street, 92231 KLAIPEDA, Lituania

Deskripsi

Keistimewaan hotel

  • Close to Klaipėda Old Town

  • Local train and bus stations nearby

  • Complimentary Wi-Fi throughout the hotel

  • 30 minutes' drive to Palanga International Airport

  • Pet-friendly

Akomodasi kami

Lokasi hotel

Mercure Klaipeda City

28 Sauliu street
92231 KLAIPEDA
Lituania

GPS:55.7165104, 21.1305228

Telepon
Fax +370 46 490815

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

CITY PORT RESTAURANT KLAIPEDA

our restaurant brings nautical charm, local produce, best available fresh fish, seafood and prime meats to Klaipeda. Enjoy a hearty buffet breakfast, dynamic lunch and exceptional dinner in the City Port Restaurant.

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Peringkat ALL  4.5/5  94 ulasan

Peringkat TripAdvisor  4.4/5  349 ulasan

A profoundly negative experience at your establishment

Catatan Tripadvisor 1.0/5

andrew_kyr Ulasan TripAdvisor tersertifikasi

Imagine booking your one night accommodation during your exhausting 10-day baltic road trip in a well known hotel under the hotel chain Accor, in order to have a smooth and relaxed experience, but at the end you end up facing multiple negative experience. To start off, we have arrived around 5:00pm and we were waiting for over 25' in the lobby area for the receptionist to check us in. In fact the receptionist was nowhere near the reception. During the checking in process, the receptionist asked us to pay the room and charge us a 50EUR deposit per room (since we have booked two rooms, my credit card was charged 100EUR) for mini bar consumption. Upon check-out (20.09.2025), we have clarified that we have not consumed anything from the mini bar and hence we asked when the deposit will be refunded. Since our stay was during the easter period (Sunday), the receptionist clarified that they might need until the next Wednesday to receive the funds. Long story short, after several calls, emails and discussions with the Hotel, both the ignorant and arrogant personnel along with the management of the hotel (Mr Ernesto), they have been mocking me for over two (2) months indicating that they have proceeded with the refund, while no funds were transferred to my bank account. For those two months, I have repeatedly emailing and calling customer service booking.com who in respect keeped postponing the issue but finally they (booking.com) proceeded with the refund of 100EUR. The above comments were also forwarded to the European Consumer Centre and Accor Group. Overall, a highly unsatisfactory lodging since my stay at this hotel was deeply disappointing. Not only was I unfairly denied a €100 deposit refund despite not using the minibar, but I was also subjected to mocking and disrespectful behavior from the staff. This is entirely unprofessional and unacceptable for any hospitality establishment.

A very basic hotel

Catatan Tripadvisor 3.0/5

dentchick Friends getaway - Ulasan TripAdvisor tersertifikasi

I am shocked to read the glowing reviews for this hotel. Perhaps I have bad luck. My room is relatively small and tired looking. The bathroom is decorated in boring white tiles, and when you take a shower or bath, the water spills onto the floor. The room is quiet. The Internet is good. Our breakfast is included and it is quite good. I don’t particularly like the location of the hotel. I am here on a group tour and we were supposed to stay at the hotel Victoria, which I quickly checked costs twice as much as this hotel. There is no coffee maker in the room. You get a kettle. There was no robe or slippers in the room. I phoned down and they sent me one. If you’re looking for a low cost hotel, this is a good option. But it is not a hotel that I would write very highly. We also had a group dinner here last night. I had soup and a vegetarian option. They also gave us wine with dinner. There was hardly any wine in the glass, the soup was 1/3 of a bowl, and the vegetarian option was a plate of root vegetables. I was definitely still hungry after dinner.

Dissapointing

Catatan Tripadvisor 2.0/5

df86 Ulasan TripAdvisor tersertifikasi

I was quite disappointed with this hotel. The room had a couple of notable issues: - The radiator appeared impossible to turn fully off so it was always emanating a certain amount of heat and making a low noise. This wasn't a major issue as the outside temperature meant the room didn't get too hot, but what was annoying was that in conjunction the air conditioning appears to be de-activated centrally, in that whilst you can 'change' the temperature setting, It didn't appear to actually impact the temperature of the air coming from the vent. - The water drains so slowly from the sink that it is harder to keep clean after use. - The glass shower curtain is so badly designed - leaving a gap at the bottom that the bathroom floor invariably gets flooded and you end up with a permanent puddle of water on the floor. - This wouldn't be such an issue, however they don't actually clean your room unless you specifically ask for it by leaving a hanging sign on your door handle. After four days passed, no-one cleaned my room at all. I discussed this with reception who told me that in fact I had to put this sign on. A silly system, and entirely uncommon. So overall, whilst this hotel might be rated highly on TripAdvisor, the price just isn't worth it in the slightest. I urge the hotel to do better in these areas.

Decent hotel

Catatan Tripadvisor 4.0/5

laserkid Couples - Ulasan TripAdvisor tersertifikasi

Perfect stay in this beautiful city. Hotel offers large rooms with comfy beds and luxury bathroom. The breakfast is very tasty and consists of fresh and high quality components. Friendly and attentive staff. The location is bit far from the centre and waterfront. Warning - rather expensive accommodation.

Dear Sir/Madam Thank you for taking a moment to share your experience at Mercure Hotel Klaipeda City. Our team is so glad to hear that you enjoyed your stay here. We look forward to seeing you again soon. Best regards, Warm regards, Mercure Hotel Team

White Label

Catatan Tripadvisor 2.0/5

Inga B Ulasan TripAdvisor tersertifikasi

For room cleaning you should use white label where is written "COME IN PLEASE" Logically impossible to understand that when you leave you should put that label on the room door. When arrive late evening, was very surprised that room was not cleaned.. no towels changed etc...

Dear Inga, It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Ernestas Zelenius General manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 115 ulasan 9.3/10 Lokasi
  • 184 ulasan 8.5/10 Kamar
  • 110 ulasan 7.5/10 Pelayanan
  • 5 ulasan 8.1/10 Internet
  • 122 ulasan 8.9/10 Kenyamanan
  • 115 ulasan 8.4/10 Sarapan
  • 57 ulasan 8.2/10 Kebersihan
  • 37 ulasan 8.4/10 Suasana

Diberdayakan oleh Trustyou

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Semua hotel kami di KLAIPEDA

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.