Name: Mercure Klaipėda City | Klaipėda Hotels | Accor Hotels - ALL
Address: 28 Sauliu street, KLAIPEDA, 92231, Lithuania
Telephone: +37046490800
Rating: 4.5

Description

Mercure Klaipeda City

Hotel for travellers looking for local and authentic experiences

Here you are going to be greeted with a smile, sleep in the most comfortable bed with soft sheets and taste delicious local treats. Pure hospitality, we said. Either is business or leisure trip we will make sure that your stay is nothing short of perfect.

Ernestas Zelenius, Hotel Manager

Mercure Klaipeda City is a perfect hotel for business or leisure, boasting a convenient location in the heart of the city. Newly renovated in modern Nordic style, the Mercure Klaipeda City hotel is set inside a beautiful historic building close to Klaipeda Old Town. Local attractions are right on your doorstep. Palanga International Airport is just 30 minutes away and Klaipeda train station is within walking distance. Central Ferry Terminal is 20 minutes from the hotel, making any onward travel easy.

Guests can dine in the City Port -inspired restaurant, where fresh local produce is served daily. Enjoy Klaipėda seafood and other local specialties in a laid-back atmosphere. In the morning, a plentiful buffet breakfast is a perfect way to start the day. Rooms and suites offer comfy beds, air conditioning, and complimentary Wi-Fi. Guests can also make use of our fully-equipped fitness studio for no extra charge. Visiting for business? Our flexible meeting rooms are ready to host your professional event.

Hotel extras

Close to Klaipėda Old Town
Local train and bus stations nearby
Complimentary Wi-Fi throughout the hotel
30 minutes' drive to Palanga International Airport
Pet-friendly

ALLSAFE approved hotel

Our accommodation(s)

Room

Classic room with a double bed

2 persons
19 m² / 204 sq ft

Bedding 1 x Double bed(s)

Room

Superior room with a double or twin bed

3 persons
27 m² / 290 sq ft

Bedding 2 x Joinable bed(s)
Views: City View or Courtyard View

Room

Superior room with a double or twin bed and balcony

3 persons
25 m² / 269 sq ft

Bedding 2 x Joinable bed(s)
Views: City View
Most of the accommodation: Balcony
Accessible room

Room

Privilege room with a queen bed

3 persons
31 m² / 333 sq ft

Bedding 1 x Queen size bed(s)
Views: Courtyard View or City View

Room

Privilege room with a king size bed

3 persons
34 m² / 365 sq ft

Bedding 1 x King size bed(s)
Views: City View or Courtyard View

Hotel location

Mercure Klaipeda City

28 Sauliu street
92231 KLAIPEDA
Lithuania

GPS:55.7165104, 21.1305228

+370 46 490800

+370 46 490815

Railway station
Highway exit
Ferries

TRAIN STATION

Railway station

Access: 500 m / 0.31 mi 10 min walk

Shuttle

Additional charge

Shuttle scheduled

INTERNATIONAL FERRY TERMINAL

Ferries

Access: 5 km / 3.11 mi 10 min drive

E85, A1

Highway exit

Access: 7 km / 4.35 mi 10 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

CITY PORT RESTAURANT KLAIPEDA

our restaurant brings nautical charm, local produce, best available fresh fish, seafood and prime meats to Klaipeda. Enjoy a hearty buffet breakfast, dynamic lunch and exceptional dinner in the City Port Restaurant.

Our guest reviews

Disappointed

Mike Business - 6/1/2023 Confirmed reviews ALL

Came back to my room after a few hours away and my door was propped all the way open, not cracked open like I didn't latch it, propped completely open. Nothing appeared to be missing. Front receptionist told me either I left it open or the wind opened it. I asked how the wind could open it from the fourth floor and he said something about maybe a gust from the elevator... They did absolutely nothing to try to help me out other than giving me a new key. This was a huge security issue with your staff and your hotel. I will not be staying at another one of your hotels again.

Dear Michael L., Thank you for taking the time to tell us about your experience at the Mercure Klaipeda City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We have investigated ( key card access on 27th May between 16hrs-19hrs.) no other access then your card appeared on our system. Happy to send you a copy of the report. Sincerely, Ernestas Zelenius General manager

Inexperienced Staff

Joe S. Families - 5/31/2023 Confirmed reviews ALL

I am a silver soon to be gold Accor member and this is the first time I've needed to provide a negative review. The hotel staff are inexperienced and rude. This is not what I've come to experience and expect from the Accor group. 1. Upon arrival - I was told the room I had booked was not an actual room option and I must go for a lower room option. I explained that I had booked this type of room direct via accor and had paid more for this type of room for what it offered. After a short phone call to housekeeping, it was established the room had already been set up as booked. So it appeared the receptionist didn't actually know what rooms were offered at the hotel. 2. This particular hotel for some reason allow Accor to take the payment for the room but then don't bill you. So if your account shows paid. It isn't as I discovered. 3. This is the first time I've ever had to ask for my drinks vouchers which weren't forthcoming. 4. I asked the receptionist to pre-authorise my card for drinks etc. This was never done so when I checked out I was required to pay for laundry directly and we couldn't put drinks at the bar on the room. 5. The bar staff didn't understand how to make a Port or the difference between types which is disappointing .... The hotel itself is modern, rooms are nicely decorated and clean. I wouldn't stay at the hotel again.

Dear Joseph S., Thank you for taking the time to tell us about your experience at the Mercure Klaipeda City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. It would me my pleasure to invite again to our hotel and fully compensate 1 night stay with us. Sincerely, Ernestas Zelenius General manager

Very good stay

Odd R. B. Business - 5/29/2023 Confirmed reviews ALL

I really enjoy this hotel and your very nice staff. They see you every day and if they have time, they talk with you and ask if everything is good. So to stay here is a very good experience. Good food in your restaurant, room are very well taken care of. You always get a smile here.

Dear Odd Rune B., We very much appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ernestas Zelenius General manager

Well located

Andrew Couples - 5/27/2023 Confirmed reviews ALL

Pros : Good location, cozy room, friendly staff, was able to find everything that I've needed for a stay, rooms are isolated very good, no sounds from rooms nearby, Cons : AC didn't worked properly, only opening a window helped to get temperature down in a room Bathtub is not very comfortable to take a simple shower. Staff tried to sell parking spot for a weekend in private parking lot , when parking is free in The most of The town.

Dear Andrius A., Dear, Ronny, I would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review. We pride ourselves in our quality and warmth from the moment you come through our door to the moment you depart. However your recent stay was not up to our usual standards and we would like to say thank you for feedback, patience and understanding. All your comments has been take to careful consideration and will help to improve our services I look forward to welcoming you back at Mercure Klaipeda Hotel. Ernestas Zelenius General manager

Perfect stay, will be back!

Willem Couples - 5/26/2023 Confirmed reviews ALL

Coming from the Kiel ferry by car, we were pleasantly met by the reception (fluent English). Helpful in explaining car parking and helpful in sorting out personal problems from our side. Room very spacious and clean, beds perfect. Breakfast complete with wide choice of food and drinks.

Dear Willem H., We very much appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ernestas Zelenius General manager

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

76 reviews 8.9/10 Location
155 reviews 8.3/10 Room
115 reviews 8.8/10 Service
94 reviews 8.2/10 Comfort
81 reviews 7.9/10 Breakfast
58 reviews 8.7/10 Cleanliness
41 reviews 8.2/10 Food
37 reviews 9.3/10 Vibe

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Mercure Klaipeda City 4 stars