Dear Jung, Warm greetings from SO/ Maldives! Thank you for taking the time to share your detailed feedback following your stay with us. We are sorry to learn that several aspects of your experience did not meet your expectations, particularly while travelling with your young child. We regret the inconvenience caused by the concerns you experienced in your villa. We understand how unpleasant this must have been, and we are pleased that an alternative villa was arranged during your stay to provide a more comfortable environment. Your comments regarding the condition of the villa and the swimming pool have also been noted for further review with the relevant teams. We also appreciate your feedback regarding our facilities and dining arrangements for younger children. While we do offer children's dining options, we recognize that travelling with a baby can require additional flexibility, and your comments regarding children's tableware and baby food arrangements are valuable as we continue to enhance our family-friendly offering. Regarding your ALL Platinum membership, we regret that you did not feel sufficiently recognized during your stay. We value our loyalty members and appreciate your continued support of Accor. Your feedback regarding recognition has been shared with the relevant team. We are nevertheless pleased to hear that you found most of our restaurant colleagues friendly and welcoming towards your family, and that you appreciated our convenient proximity to the airport. Thank you once again for sharing your experience. We sincerely regret that your stay did not meet the expectations with which you chose SO/ Maldives, and we appreciate your feedback as we continue to improve. Kind regards, Guest Experience Team

Dear Jaeyeon, Chic greetings from SO/ Maldives! We are delighted to know that you and your parents had such an enjoyable stay with us. It is especially rewarding to hear that you loved our culinary offerings at Hadaba and Citronelle, and that your parents are already looking forward to returning to SO/ Maldives. We also sincerely appreciate your feedback regarding Korean-speaking team members. We understand how important it is to feel comfortable communicating in your preferred language, and your comments will be shared with the relevant team as we continue to enhance our guest experience. Thank you once again for choosing SO/ Maldives. We look forward to welcoming you and your family back for another unforgettable island escape. Warm regards, Viu – Guest Experience

Dear Son, We are truly delighted to hear that you enjoyed the beautiful lagoon, the variety and quality of our dining, and the warm hospitality of our team. It is especially rewarding to know that the diverse culinary offerings made your stay comfortable and enjoyable throughout. We are also pleased to hear your kind words about our housekeeping team — maintaining a clean and comfortable environment for our guests is something we take great pride in. It is wonderful to know that you enjoyed your dining experiences, particularly at Lazuli, and that the live music added a special touch to your evenings. Thank you once again for your kind feedback. We look forward to welcoming you back to SO/ Maldives for another memorable stay. Warm regards, Viu – Guest Experience

Dear Kim, Chic greetings from SO/ Maldives! Thank you for taking the time to share your experience with us. We’re delighted to know you enjoyed the peaceful atmosphere of the island and the convenience of being just a short ride from the airport, an easy and relaxing start to your holiday. You arrived around 12:45 PM, and your villa was prepared shortly after, ready well before our usual 3 PM check-in time. Before your evening departure, we were delighted to provide exceptionally, a complimentary day-use villa until 7 PM, allowing you to enjoy a relaxed and seamless end to your stay. Your kind words about the villa’s cleanliness and the attentiveness of our housekeeping team mean a lot, they take great pride in creating a fresh and comfortable space for our guests. Regarding the cuisine, your feedback helps us ensure a range of options for all tastes, including milder choices that appeal to many Asian guests. We look forward to welcoming you back for more relaxation, effortless service, and crafted experiences Warm regards, Viu – Guest Experience

Dear Min, Chic greetings from SO/ Maldives! Thank you for sharing such a heartfelt review, it truly touched our team. We’re delighted to hear that your stay felt perfect from beginning to end. Knowing that our stylish interiors, beautiful surroundings, and warm hospitality captured your heart makes us incredibly proud. It means so much to us that you enjoyed the daily activities and little experiences that make SO/ Maldives special. We’re especially happy to hear that your conversations with Arai and your aqua fitness sessions with Abdul left such a memorable impression. They both send their warmest thanks and smiles. We’re thrilled to know that Lazuli, Citronelle, and Pavilion bar added to your enjoyment. Our culinary and beverage teams always aim to create moments that feel both exciting and comforting, and your feedback truly motivates them. Your kind words about the seamless assistance from check-in to flight check-in moved us deeply. Our entire team works with care to make each guest’s journey smooth and memorable, and we’re grateful you felt that dedication. We already look forward to the day you visit again. Until then, we’re sending you warm island wishes and a heartfelt thank-you for sharing your experience with us. Warm regards, Viu – Guest Experience

Dear Yuri, Chic greetings from SO/ Maldives! Thank you for taking the time to share your valuable feedback and kind words. We are delighted to hear that you had a wonderful experience overall and that our spa team especially contributed to your satisfaction, they will be truly thrilled to receive your appreciation. We also appreciate your thoughtful comments regarding the meal service intervals and Guest Experience Maker response times. Please rest assured that your observations have been shared with our respective teams for immediate review and improvement, as we continually strive to refine every detail of our guest experience. It was a pleasure having you with us, and we look forward to welcoming you back soon for an even more seamless and memorable stay. Warm regards, Viu – Guest Experience

Dear Min H. L., Chic greetings from SO/ Maldives! Thank you for choosing to celebrate your 10th wedding anniversary with us — it was truly an honor to be part of such a meaningful milestone. We’re delighted to know that you enjoyed our culinary creations and the beauty of your villa. We also appreciate your kind words for Sue’s exceptional service; she will be absolutely thrilled to hear she made your celebration even more memorable. We look forward to welcoming you back soon for another stylish escape in paradise. Warm regards, Viu | Guest Experience

Dear Kipum, Chic greetings from SO/ Maldives! Thank you for taking the time to share your wonderful feedback. We are delighted to know that your honeymoon with us was unforgettable and that you were completely satisfied with the food, service, room condition, and stunning ocean view. Your kind words about Ahsan truly mean a lot. We’re proud of his dedication and the way he goes above and beyond to create memorable experiences for our guests. We’re also thrilled that Citronelle, Lazuli, and Hadaba left a lasting impression, each offering its own distinctive and delightful dining experience. It was an absolute pleasure to be part of such a special moment in your lives. We look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Viu – Guest Experience

Dear Haksu, Chic greetings from SO/ Maldives! Thank you so much for sharing your lovely feedback. We’re thrilled to hear you enjoyed the romantic atmosphere, the breathtaking views, and the comfort of your stay. It’s wonderful to know that our friendly team and the cleanliness of our spaces made your experience even more enjoyable and we agree, the views truly do make every moment special. We’d also love your highlight on Lazuli and Citronnelle. A special thank you as well for mentioning Ahsan. We’re thrilled to know their warmth and care added something extra to your stay. Your recognition means the world to us and to our entire team. We can’t wait to welcome you back soon for another romantic and relaxing escape. Warm regards, Viu – Guest Experience

Dear Taeyang, Chic greetings from SO/ Maldives! What a joy it is to read your wonderfully detailed review and to know that your stay with us became the most memorable and enjoyable family trip of your life. We’re truly honored to have played a part in such meaningful moments. From your modern, light-filled villa overlooking the lagoon to the curated culinary journey tailored to your son’s needs, it’s heartwarming to hear how each element came together so seamlessly. Our team takes pride in thoughtful, personalized service and knowing that your special requests were met with care and consistency brings us genuine pride. Your kind words for Ahsan, our exceptional GEM, as well as Maseeh and Luna, have been shared with great appreciation. They, along with the rest of our passionate team, strive to deliver service that is intuitive, warm, and never overdone, just as you experienced. We’re also delighted that you explored the vibrant underwater life just steps from your villa, and that the ease of the journey from Male added to your overall comfort. It’s often the subtle luxuries a familiar table at Citronelle, a thoughtful dish crafted off-menu, or a spontaneous snorkeling session that create the most lasting impressions, and we’re so pleased you found them here. Thank you for sharing your story in such depth and for letting future guests glimpse what makes SO/ Maldives truly unique. We would be absolutely thrilled to welcome you and your family back whenever your travels bring you this way again. Warm regards, Viu – Guest Experience

Dear Yejin, Chic greetings from SO/ Maldives! Thank you for choosing us for such a special occasion, it was our pleasure to be part of your honeymoon celebration. We're delighted to hear that your overall experience was satisfying, with highlights including our ocean-view villas, flavorful dining, and the comfort of your accommodation. Your kind words truly mean a lot to us. That said, we also noted the mix of feedback shared through your ratings. While your comments reflect a fantastic experience, several scores appear more modest and we’d love to better understand those impressions. At SO/, every detail matters, it helps us continuously evolve. Citronelle clearly made a lasting impression, and we’re pleased you enjoyed the culinary journey there. Regarding other areas like in-room dining and treatments, your feedback has been shared with the relevant teams as part of our commitment to excellence across the board. Thank you once again for your thoughtful review. Should your travels bring you back to the Maldives, we’d be delighted to welcome you again and craft an experience that’s not only satisfying but also unforgettable. Warm regards, Viu – Guest Experience

Dear Ji, Chic greetings from SO/ Maldives! Thank you for taking the time to share such thoughtful feedback. We’re delighted to know that you appreciated the convenience of our location, the well-maintained facilities, and the immaculate cleanliness throughout your stay, it truly means a lot to our team. We’re also pleased to know you enjoyed dining at Hadaba, and truly value your recommendation. Your comments regarding the dining experience have been well noted. Consistency in preparation is key to our culinary philosophy, and your observations about specific dishes such as the eggs, shakshuka, and shrimp are valuable for our kitchen team as they continue refining every plate that leaves the pass. Additionally, we appreciate your insight into the service approach, elegance in every gesture is something we strive for, and attention to such details helps elevate the experience. We also understand the importance of a seamless departure. While transfers are carefully timed with flight schedules and weather conditions in mind, we are always exploring ways to make transitions smoother and more comfortable for our guests. Thank you once again for sharing your impressions. It’s through voices like yours that we continue evolving. We hope to welcome you back soon for another stylish and thoughtfully curated escape. Warm regards, Viu – Guest Experience

Dear Kangho K., Chic greetings from SO/ Maldives-Island Couture! We appreciate your comments regarding your stay at the SO/ Maldives. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, SO/ Maldives Glam Team

Dear Mr. Wonbok H., Chic greetings from SO/ Maldives – Island Couture! Thank you for taking the time to share your kind comments following your recent stay with us. It is always a pleasure to receive positive feedback. Your remarks will be shared with our team, as they serve as a great source of motivation and encouragement in our continuous pursuit of excellence. We sincerely appreciate your support and look forward to welcoming you back for another memorable and enjoyable stay. Warmest Regards, The SO/ Maldives Glam Team

Dear Jiho L., Warm greetings from SO/ Maldives – Island Couture! Thank you for sharing your kind words about your stay with us. It’s always a joy to receive such positive feedback, and we truly appreciate you taking the time to share your experience. I will be sure to pass along your comments to our team, as your appreciation serves as a wonderful encouragement for all of us to continue delivering exceptional service. We look forward to welcoming you back soon for another unforgettable getaway in paradise! Sincerely, SO/ Maldives Glam Team

Dear Hobin L., Warmest greetings from SO/ Maldives – Island Couture! Thank you for your thoughtful words and for sharing your experience with us. It truly means the world to our team to know that your stay was a memorable one. Your kind feedback will be shared with our entire team, as it serves as a wonderful reminder of why we are so passionate about creating unforgettable moments for our guests. Knowing that we could be part of your special memories brings us immense joy. We sincerely look forward to welcoming you back in the future and hope your next stay will be just as magical—if not even more so. With warmest regards, SO/ Maldives Glam Team

Dear Hyun Jung K., Chic greetings from SO/ Maldives – Island Couture! We truly appreciate your kind words and thoughtful feedback about your stay with us. It brings us great joy to know that you had a delightful experience. Your compliments will be shared with our team, as they serve as a wonderful source of motivation in our continuous pursuit of excellence. Thank you once again for taking the time to share your experience. We eagerly await the opportunity to welcome you back for another unforgettable stay in our island paradise. Warm regards, The SO/ Maldives Glam Team

Dear Heechan J., Chic greetings from SO/ Maldives – Island Couture! We sincerely appreciate your kind words about your stay with us. It is always a pleasure to receive positive feedback, and we are delighted to know you had a wonderful experience. Your comments will be shared with our team, as they serve as a great source of motivation for us to continuously enhance the quality of our services. Thank you once again for sharing your experience. We look forward to welcoming you back for another exceptional stay in the near future! Sincerely, SO/ Maldives Glam Team

Dear Namgeun L., Stylish greetings from SO/ Maldives – Island Couture! We appreciate your comments regarding your stay at the SO/ Maldives. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO/ Maldives Glam Team