SO/ Maldives 5성

Dear Jaeyoung, Chic greetings from SO/ Maldives! We are delighted to know that you enjoyed your stay and found our resort to be a paradise-like setting. It is especially pleasing to see that you rated your overall experience and our team 100/100. We are sorry, however, that the cleanliness of the bedding did not fully meet your expectations. We take your observation regarding the replacement of bed linen seriously and will share it with our Housekeeping team for review and follow-up. We are also pleased that your Butler contributed positively to your experience. We will certainly ensure your appreciation reaches the team. Thank you once again for your valuable feedback. We hope to welcome you back to SO/ Maldives and provide an even more seamless experience next time. Warm regards, Viu – Guest Experience

Dear Jung, Warm greetings from SO/ Maldives! Thank you for taking the time to share your detailed feedback following your stay with us. We are sorry to learn that several aspects of your experience did not meet your expectations, particularly while travelling with your young child. We regret the inconvenience caused by the concerns you experienced in your villa. We understand how unpleasant this must have been, and we are pleased that an alternative villa was arranged during your stay to provide a more comfortable environment. Your comments regarding the condition of the villa and the swimming pool have also been noted for further review with the relevant teams. We also appreciate your feedback regarding our facilities and dining arrangements for younger children. While we do offer children's dining options, we recognize that travelling with a baby can require additional flexibility, and your comments regarding children's tableware and baby food arrangements are valuable as we continue to enhance our family-friendly offering. Regarding your ALL Platinum membership, we regret that you did not feel sufficiently recognized during your stay. We value our loyalty members and appreciate your continued support of Accor. Your feedback regarding recognition has been shared with the relevant team. We are nevertheless pleased to hear that you found most of our restaurant colleagues friendly and welcoming towards your family, and that you appreciated our convenient proximity to the airport. Thank you once again for sharing your experience. We sincerely regret that your stay did not meet the expectations with which you chose SO/ Maldives, and we appreciate your feedback as we continue to improve. Kind regards, Guest Experience Team

Dear Jaeyeon, Chic greetings from SO/ Maldives! We are delighted to know that you and your parents had such an enjoyable stay with us. It is especially rewarding to hear that you loved our culinary offerings at Hadaba and Citronelle, and that your parents are already looking forward to returning to SO/ Maldives. We also sincerely appreciate your feedback regarding Korean-speaking team members. We understand how important it is to feel comfortable communicating in your preferred language, and your comments will be shared with the relevant team as we continue to enhance our guest experience. Thank you once again for choosing SO/ Maldives. We look forward to welcoming you and your family back for another unforgettable island escape. Warm regards, Viu – Guest Experience

Dear Son, We are truly delighted to hear that you enjoyed the beautiful lagoon, the variety and quality of our dining, and the warm hospitality of our team. It is especially rewarding to know that the diverse culinary offerings made your stay comfortable and enjoyable throughout. We are also pleased to hear your kind words about our housekeeping team — maintaining a clean and comfortable environment for our guests is something we take great pride in. It is wonderful to know that you enjoyed your dining experiences, particularly at Lazuli, and that the live music added a special touch to your evenings. Thank you once again for your kind feedback. We look forward to welcoming you back to SO/ Maldives for another memorable stay. Warm regards, Viu – Guest Experience

Dear Kim, Chic greetings from SO/ Maldives! Thank you for taking the time to share your experience with us. We’re delighted to know you enjoyed the peaceful atmosphere of the island and the convenience of being just a short ride from the airport, an easy and relaxing start to your holiday. You arrived around 12:45 PM, and your villa was prepared shortly after, ready well before our usual 3 PM check-in time. Before your evening departure, we were delighted to provide exceptionally, a complimentary day-use villa until 7 PM, allowing you to enjoy a relaxed and seamless end to your stay. Your kind words about the villa’s cleanliness and the attentiveness of our housekeeping team mean a lot, they take great pride in creating a fresh and comfortable space for our guests. Regarding the cuisine, your feedback helps us ensure a range of options for all tastes, including milder choices that appeal to many Asian guests. We look forward to welcoming you back for more relaxation, effortless service, and crafted experiences Warm regards, Viu – Guest Experience