Mercure Melbourne Southbank bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 2.853 ulasan

Jaminan Harga
Terbaik
Mercure Melbourne Southbank - Image 1
Mercure Melbourne Southbank - Image 2
Mercure Melbourne Southbank - Image 3
Mercure Melbourne Southbank - Image 4
9 Riverside Quay, 3006 SOUTHBANK, Australia

Deskripsi

Keistimewaan hotel

  • Hanya 5 menit berjalan kaki dari Flinders Street Station.

  • Terletak di jantung Melbourne CBD, dekat dari semua tempat wisata ikonis.

  • 24 hour reception, full breakfast buffet, free Wi-Fi and communal laundry.

  • 275 non-smoking hotel rooms with new beds, air conditioner & kitchenettes in every room.

  • TV with Chromecast is available for your entertainment.

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Lokasi hotel

Mercure Melbourne Southbank

9 Riverside Quay
3006 SOUTHBANK
Australia

GPS:-37.82122, 144.96537

Telepon
Fax +61 96901160

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

DISTRIKT PRESS CAFE

Awali hari Anda dengan sarapan prasmanan lengkap di Mercure Melbourne Southbank. Termasuk telur orak-arik, bacon renyah, dan tomat panggang, atau jika ingin takeaway, tersedia kroisan atau muffin hangat.

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Peringkat ALL  4.1/5  2.853 ulasan

Peringkat TripAdvisor  4.0/5  8.181 ulasan

Mecure in Southbank

Catatan Tripadvisor 5.0/5

Nads26 Ulasan TripAdvisor tersertifikasi

The Mecure is located in Southbank walking distance to all cafes, bars & venues. You can walk to Flinders street station by walking over the bridge that is only metres from the hotel. Our rooms had 2 double beds. Very comfortable with a variety of pillows to choose from. AC was adjustable. Had a smallish kitchenette. Bathroom had all you needed. Breakfast was good. Sufficient variety. Hotel has a cafe & bar and comfortable seating.

Thank you for your detailed feedback! We’re delighted to hear that you enjoyed our convenient Southbank location and found the rooms comfortable with a variety of pillows. It's great to know that the adjustable AC, kitchenette, and bathroom amenities met your needs, and that you enjoyed our breakfast selection, café, and bar. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.

Great Spot Close to Melbourne Action!

Catatan Tripadvisor 5.0/5

Dean_Cer Couples - Ulasan TripAdvisor tersertifikasi

Another great and well looked after stay. The new dining breakfast area looks great and provides a wonderful dinner experience particularly for Accor plus members. Room was large, comfortable and well appointed. Bathroom dated but for any shortcomings the hotel location and staff bend over backwards to look after you during your stay. Particular commendations to the most lovely and professional Robbie and Anita on reception. You guys are a huge credit to the Mercure. We were so well looked after by Enoch and Imuzi in restaurant. Dining was an incredible experience which we highly recommend. Breakfast was also excellent. In room microwave, guest laundry and location location location make for a quality and value for money hotel stay! Amuna in housekeeping was lovely.

Dear Dean, Thank you for your wonderful feedback! So glad you enjoyed your stay and appreciated our new dining breakfast area and room. A special thank you for your kind words about our team members. Roby, Anita, Enoch, Imuzi, and Amuna are delighted to hear they made such a positive impact on your stay. We're proud to have them as part of our team. We look forward to welcoming you back for another fantastic stay!

Apparently I got an upgrade

Catatan Tripadvisor 2.0/5

Traveller4217 Bisnis - Ulasan TripAdvisor tersertifikasi

Well I arrived at the hotel at about 8:00 p.m. Came down from Queensland for business. Room was booked my secretary. Got to the front desk and nobody was there. Spoke to somebody else who was arriving at the same time who said that I had to check in via a kiosk. For some reason my credit card did not work. It was actually my free night as an Accor member. Of course I was delighted when the person behind the desk told me that I had been upgraded. Arrived in my room to find that I have two single beds and the bathroom stinks. I will really have to consider whether I stay in the future. The trouble is that somebody will respond to this message and tell me that they are very sorry for what has happened. But frankly, nobody gives a rat's ass. Maybe that is why the bathroom stinks.

Dear Guest, Thank you for taking the time to share your feedback about your recent stay. We're glad to hear that you enjoyed your complimentary upgrade as an Accor member, but we sincerely apologize for the issues you encountered. We understand how frustrating it can be to arrive at the hotel and not find anyone at the front desk, and we’re sorry for the inconvenience you experienced with the self-check-in kiosk and your credit card. Your experience with the room, especially with the two single beds and the bathroom cleanliness, is certainly not up to our usual standards, and we appreciate you bringing this to our attention. Please know that we take your concerns seriously and will address them with our team to ensure improvements are made. We value your feedback as it helps us enhance our services for all our guests. We hope you will reconsider staying with us in the future, as we would love the opportunity to provide you with a much better experience. Best regards, Mercure Southbank Team

Disappointed

Catatan Tripadvisor 2.0/5

Joylene G Couples - Ulasan TripAdvisor tersertifikasi

Very disappointed. We usually stay within a budget but decided to spoil ourselves. The room was nice and quiet but biscuit crumbs under the couch seats, bathroom doorknob nearly falling off, no hand soap (empty container with a note ignored on the second day), no tea bags with the lid left open so they could see it was empty, toilet seat wouldn't stay up for a male pee (had to be held open with a knee), the $2 bin in the bathroom had to be held to be used (no way could you just use your foot to open it). One lift not working which meant longer waits. We would have taken the stairs except someone told us they were alarmed. Then, when we went to check out, there was a $32 breakfast charge on the room (not ours). So we couldn't do a fast check out. They waived that after we said it's not ours. Nice room, quiet, good location, friendly and helpful desk staff. Won't be back.

Dear Joylene, Thank you for sharing your feedback about your recent stay with us. We’re truly sorry to hear that your experience did not meet your expectations, especially since you chose to treat yourselves during your visit. While we’re glad to know that you found the room nice and quiet and appreciated our friendly desk staff, it’s clear that we fell short in several areas. Please accept our sincere apologies for the cleanliness issues, the maintenance concerns with the bathroom fixtures, and the empty amenities. These details are important to us, and we will address them with our housekeeping and maintenance teams immediately. We also understand the frustration caused by the lift situation and the incorrect breakfast charge at check-out. Thank you for bringing these to our attention; we’re working to improve our processes to ensure a smoother experience in the future. We appreciate your kind words about our location and staff, but we’re disappointed to learn that you won’t be returning. We hope you might reconsider in the future, as we would love the chance to provide you with the stay you truly deserve. Best regards, Mercure Southbank Team

One of the worst Accor hotels I have stayed at

Catatan Tripadvisor 2.0/5

989DavidS989 Bisnis - Ulasan TripAdvisor tersertifikasi

We stayed 4 nights , the second morning, they ran out of eggs, when I told them , they said sorry , we are busy, I waited 15 mins , still no eggs , breakfast cost $32 , I had to leave for a meeting with out getting any eggs, the lift was out for 3 days , sometimes the wait was over 20 mins to get downstairs ( you couldn’t use the stairs , because the fire alarm would go off ) , a male housekeeper , walked in on my wife in the middle of the day , with out knocking or shouting housekeeping , my wife just looked up and there was a man standing there , saying he come to clean the room , the beds weren’t made any of the 4 days , no clean sheets for all the time we were there , they just pulled up the top cover, not even straighten the pillows or bottom sheet. There were no replacement of teabags or coffee sachets.

Dear David, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the multiple issues you encountered during your visit. We are deeply sorry for the inconvenience caused by the breakfast service, particularly the shortage of eggs and the delay in replenishing them. Your comments regarding the lift situation are also noted, and we understand how frustrating long waits can be, especially when using the stairs is not an option. We are particularly concerned about the incident involving our housekeeping staff and the lack of proper room cleaning throughout your stay. This is not the standard of service we strive to provide, and we will address this matter with our team to ensure it does not happen again. Additionally, we appreciate your feedback on the lack of replenishment for tea and coffee supplies. We will work to improve our attention to detail in this area as well. We value your feedback as it helps us improve, and we hope you might consider giving us another chance in the future. Best regards, Mercure Southbank Team

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