Dear Ronald, Thank you for your wonderful review and for sharing such kind words about your stay with us. We are delighted to hear that you enjoyed the beautiful mountain surroundings, our wellness facilities, and especially the warm hospitality of our team. Knowing that our staff helped make your stay so comfortable means a great deal to us. It was a pleasure having you with us, and we hope to welcome you back to Swissôtel Resort Kolašin for another relaxing mountain escape. Warm regards, Swissôtel Resort Kolašin Team

Dear Mr. L., Thank you for taking the time to share such detailed and thoughtful feedback following your stay at Swissôtel Resort Kolašin. We are truly sorry to learn that your experience fell short of your expectations. It is particularly disappointing to read that you did not feel welcomed and cared for throughout your stay, as genuine hospitality, attentiveness, and personal service are values we strive to deliver to every guest. We fully understand how these elements shape the overall experience, and we regret that we did not leave the impression we intended. We sincerely appreciate the time you took to highlight the areas where we did not meet your expectations. Your comments regarding the room comfort, layout, wellness facilities, and the consistency of service across different outlets have been carefully noted. Feedback shared in such detail is invaluable, as it allows us to better understand our guests' experiences and identify opportunities for improvement. At the same time, we are grateful for your positive remarks about the quality of the food and the cleanliness of the hotel. It is encouraging to know that these aspects of your stay were appreciated, and we will be pleased to share your kind comments with the teams responsible. Most importantly, we regret that the positive aspects of your visit were overshadowed by the frustrations and disappointments you encountered. Please accept our sincere apologies for not providing the level of experience you expected and deserved. We value your comments greatly and will use them as an opportunity to reflect, improve, and enhance the experience we provide to our guests. We hope that one day you will give us another opportunity to welcome you back and demonstrate the warm, attentive hospitality for which we strive to be known. Warm regards, Swissôtel Resort Kolašin Team

Dear Victoria S., Thank you for your kind words regarding our beautiful location, excellent rooms, and relaxing facilities. We are delighted to hear that you enjoyed your stay and had a wonderful experience at our pool and sauna. Best regards, Swissotel Resort Kolasin Team

Dear Sofie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Swissotel Resort Kolasin