Dear Magdalena, Thank you for taking the time to share your constructive feedback with us. We are delighted to hear that you enjoyed the unique atmosphere of Mondrian Ibiza and the beautiful setting of Cala Llonga. It is always wonderful to know that our surroundings contributed positively to your stay. At Mondrian Ibiza, we are continually looking for ways to improve the guest journey, and your feedback is extremely valuable in helping us identify areas where we can do better. Regarding the taxi service, we work closely with a trusted local taxi company, allowing our Front Office and Bell teams to arrange taxis on demand for our guests. As taxis are dispatched specifically upon request, they will only arrive at the hotel when ordered and may occasionally stop at the designated collection point rather than directly in front of the entrance. We fully understand, however, that this process should be clearly communicated to avoid any confusion, and we will take your feedback on board to improve how this information is shared with our guests. Regarding your comments about the lifeguard service, we have shared your feedback with the relevant team, and it is currently being reviewed as part of our ongoing efforts to identify opportunities for improvement. Thank you once again for taking the time to share your experience with us. We truly appreciate your constructive comments and hope to have the pleasure of welcoming you back to Mondrian Ibiza for an even more enjoyable stay. Kind regards, Kim Guest Experience Team

Liebe Gabriela, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr ausführliches Feedback mit uns zu teilen. Es tut uns sehr leid, dass Ihr Aufenthalt nicht in allen Bereichen Ihren Erwartungen entsprochen hat. Ich habe Sie bereits persönlich kontaktiert, um Ihre Erfahrungen im Detail mit Ihnen zu besprechen, da uns Ihr Feedback sehr wichtig ist. Mit freundlichen Grüßen Elisabeth Schwarzer Guest Experience & Concierge Manager Mondrian Ibiza

Dear Predrag, Thank you for taking the time to give us your great feedback. We are excited to hear you had a great time with us and our staff was able to take care of you from the very beginning. We hope to welcome you back to Mondrian Ibiza soon! Kind regards, Kim Guest Experience Team

Dear Heidi, Thank you so much for taking the time to share this positive review with us. We are delighted to hear that you enjoyed our convenient location, the friendliness of our team and the comfort of our beds. It is especially rewarding to know that you had an excellent breakfast experience and found it to be well worth it. We also appreciate your feedback regarding the room view. At Mondrian Ibiza, we offer a variety of room categories, each designed to provide a unique experience. We are pleased to hear that, with the assistance of our team, you were able to find an upgraded room that better suited your preferences and further enhanced your stay. We hope to welcome you back soon again to Mondrian Ibiza. Kind regards, Kim Guest experience team.

Dear Robert, We are so happy to hear that you enjoyed your stay with us. Here at mondrian Ibiza we strive to provide the best service for our guests and it is truely wonderful to hear you had a great time with the bar crew. We hope to welcome you back soon to Mondrian Ibiza. Kind regards, Kim Guest experience team

Dear Daniela, Thank you very much for taking the time to share your detailed feedback with us. We’re truly pleased to hear that many aspects of your stay met or exceeded your expectations. We’re especially grateful for your loyalty and for highlighting our efforts in sustainability, which is something we deeply value. At the same time, we are genuinely sorry to learn about your disappointment regarding the limited availability of some of our outlets during your stay. Your comments have been shared with our team to help ensure that future communication about seasonal availability is clearer. Thank you once again for your valuable feedback. We hope to welcome you back in the future! Warm regards, Teresa Del Guercio Concierge & Gex team

Sehr geehrter Marcus, vielen Dank für Ihre Bewertung. Es freut uns sehr, dass Sie trotz einiger Verbesserungsvorschläge eine positive Erfahrung bei uns gemacht haben. Wir haben Ihre Kommentare zur Sauberkeit im Poolbereich, dem Service an der Bar und dem Liegeangebot aufmerksam zur Kenntnis genommen. Es tut uns leid, dass diese Punkte nicht vollständig Ihren Erwartungen entsprochen haben. Seien Sie versichert, dass wir bereits an der Verbesserung dieser Bereiche arbeiten. Besonders freuen wir uns über Ihr Lob für die Freundlichkeit unseres Teams und den Einsatz aller Mitarbeiter. Ihr Feedback hilft uns sehr, unseren Service kontinuierlich zu optimieren. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und Ihnen dann einen noch angenehmeren Aufenthalt zu bieten. Mit freundlichen Grüßen, Josefina Moreno Guest Experience Team

Dear Feline, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Mercedes Guest experience team

Thank you for your kind words and for highlighting our team.We’re glad we could resolve the room issue promptly and appreciate your understanding. It’s great to hear your stay was memorable overall, and we look forward to welcoming you back soon.

Dear IHM, Greetings from Mondrian Ibiza. First of all, thank you very much for completing the satisfaction survey, which is of great help to us to continue improving our service day by day. We take note of each and every one of the points pointed out as an improvement, and do not doubt that they will be treated with the rigorousness they deserve, transmitting them to the corresponding departments. The satisfaction of our guests is our top priority, and my team and I aim to make the best effort every day to make your experience the best it can be. We would like you to give us a second chance to prove that we are truly capable of creating unique experiences for each and every guest. We remain at your entire disposal. Yours sincerely. Cristina Parga Guest Experience & Concierge Manager

Dear Gabriel, First of all, I would like to introduce myself, my name is Cristina Parga, Guest Experience & Concierge Manager at Mondrian Ibiza hotel. For all of us in the Mondrian family it has been a real pleasure to have you here. We thank you very much for choosing us for your last stay in this wonderful island. We would also like to thank you for giving us your opinion through our satisfaction questionnaire that you kindly answered. We are very proud to have received such positive feedback. We would like to ask you to take a few more minutes of your valuable time to share your experience with the rest of the world on Google. What do you think? We would love to let everyone know what a wonderful experience you had with us. This is the only way we can continue to improve and strive every day to make you, our guests, feel "at home" and we would be very grateful. We look forward to see you again! Best regards, Cristina Parga Guest Experience & Concierge Manager

Dear Lisa, Thank you for your feedback, and I apologize for the issues you encountered during your stay. While we're pleased to hear you appreciated the hotel's location and style, we regret that your experience with our kitchen and service did not meet expectations. I’m very sorry for the misunderstanding regarding your dietary needs. This is an area we take seriously, and it’s clear we fell short in communication and service. We will address this with our team to ensure better preparation and language support for future guests. Additionally, your comments about the room cleanliness will be reviewed with our housekeeping team to prevent this from happening again. We appreciate your feedback and hope you’ll consider giving us another chance to provide a better experience. Warm regards, Cristina Parga Guest Experience & Concierge Manager