Hyde Hotel Ibiza 4 Sterne

Dear Mary J., Thank you for taking the time to share such detailed feedback following your stay at Hyde Ibiza. We are pleased to know that you enjoyed the view from your room, appreciated our friendly and helpful team, and liked our peaceful location. However, we are sincerely sorry to learn that several aspects of your stay did not meet your expectations. In particular, we apologize for the shortcomings you experienced with the housekeeping service. The issues you mentioned regarding the room cleaning, replenishment of amenities, and communication with our housekeeping team are certainly not representative of the standards we aim to provide. Your comments have been shared with the relevant department so that appropriate follow-up and additional training can be carried out. We also regret that our breakfast offering did not meet your expectations. We appreciate your constructive comments regarding the variety, replenishment of items, and waiting times, as this feedback is invaluable in helping us improve the dining experience for our guests. Regarding the pool area, we understand your frustration about the availability of sunbeds. Our Bali beds operate with a minimum food and beverage spend, while we continuously monitor the pool area to discourage the reservation of complimentary sunbeds for extended periods without use. Thank you once again for your honest feedback. We truly appreciate your comments, as they help us identify opportunities for improvement. We hope to have the chance to welcome you back in the future and provide you with the high-quality experience we strive to deliver. Kind regards, Alejandro Trilla Rooms Division Manager

Hola Belinda! Thank you for your fantastic review and perfect ratings about Hyde Ibiza! We are thrilled to know that you loved our location. We look forward to welcoming you back! Guest Experience Team

Dear Fabijan, Thank you very much for taking the time to share such a thoughtful review of your stay at Hyde Ibiza. We are delighted to hear that you had a wonderful experience and that you enjoyed our modern facilities, cleanliness, friendly team, and our location, which is indeed an excellent base for exploring Ibiza. It is especially rewarding to know that you felt welcome from your arrival until your departure. We also sincerely appreciate your feedback regarding our valet parking fee. We understand your point of view, particularly for longer stays. As our parking spaces are limited and shared across both Hyde and Mondrian Ibiza, the valet service helps us maximize availability and ensure a smooth experience for all guests. Nevertheless, we truly value your suggestion regarding preferential rates for extended stays, and we will certainly take it into consideration as we continue reviewing our services. Thank you once again for your recommendation and your kind words. We hope to have the pleasure of welcoming you back to Hyde Ibiza in the near future. Warm regards, Alejandro Trilla Rooms Division Manager

Dear Artur, Thank you for taking the time to share your feedback and for choosing to stay with us again. It is always a pleasure to welcome returning guests. We are delighted to know that you continue to enjoy our location, the comfort of our rooms, our breakfast, and the beautiful surroundings of Cala Llonga. At the same time, we sincerely apologize that your room was not cleaned to the standard you expected on several occasions. This is certainly not the level of service we strive to provide, and we have shared your comments with our Housekeeping team to ensure greater attention is paid to room servicing going forward. Regarding your room location, we understand your disappointment. While room assignments are subject to availability at the time of arrival, we always do our best to accommodate our guests' preferences whenever possible. Thank you once again for your valuable feedback. We truly appreciate your loyalty and hope to welcome you back for a much-improved experience on your next visit. Kind regards, Alejandro - Rooms Division Manager

Dear Niklaus, Thank you for taking the time to share your detailed feedback following your recent stay at Hyde Ibiza. While we are pleased to hear that you appreciated our modern facilities and that our porter team made a positive impression by assisting you efficiently throughout your stay, we are genuinely sorry that your overall experience did not meet your expectations. Please accept our sincere apologies for the disappointing arrival experience. Waiting to be attended to and experiencing a lengthy check-in process is certainly not the welcome we aim to provide. We also regret to learn that you encountered difficulties when seeking assistance during your stay and that your experience with housekeeping did not meet the standards we strive to deliver. Your comments have been shared with the relevant department heads so that these situations can be carefully reviewed and addressed with the teams involved. We truly value your feedback, as it helps us identify areas where we need to improve. We hope you will consider giving us another opportunity in the future to provide you with the seamless and welcoming experience that Hyde Ibiza is known for. Kind regards, Alejandro – Rooms Division Manager