Dear Sebastian, Thank you for taking the time to share such detailed feedback following your stay at Hyde Ibiza. We are pleased to hear that you enjoyed our beautiful location, the seminar facilities, breakfast, spacious gym and the friendliness of most of our team. At the same time, we are sorry that several aspects of your stay did not fully meet your expectations. Regarding the location of your room, we would like to clarify that rooms overlooking the pool and beach are naturally more exposed to the atmosphere and activity of the resort. At Hyde Ibiza, music, socialising and entertainment are an important part of the spirit of the hotel. Therefore, rooms facing the pool and beach cannot be considered among our quietest room locations. There will also naturally be some daytime noise from guests using the pools and enjoying the resort. We are sorry if this was not in line with your expectations when requesting a quiet room, and we would be happy to recommend a quieter room location for a future stay. We are, however, genuinely sorry to hear about the issues you experienced with the shower temperature and water flow. These are not the standards we aim to provide, and we have shared your comments with our Engineering team for review. We also appreciate your observations regarding the gym equipment and will take your suggestions into consideration as part of our ongoing maintenance and improvement plans. We would also like to clarify the points regarding the additional services. Use of our swimming pools is complimentary for all hotel guests. The Balinese beds available around one of the pools are a separate service and are subject to a minimum spend. The sunbeds located on the beach are not operated by Hyde Ibiza, and their pricing is set by the local authorities and applies equally across the beaches of Ibiza. Regarding parking, our €25 per day valet parking service is within the usual range for hotels of a similar category and includes the convenience of a valet service. Finally, we are sorry that the communication regarding the seminar discount left you disappointed. We understand your frustration, particularly as you had already made your reservation. We will review how such offers are communicated to seminar participants to ensure that the information and booking conditions are as clear as possible. Thank you again for your constructive feedback. We value your comments and hope that, should you choose to visit Hyde Ibiza again, we can provide you with a stay that better reflects the experience we aim to offer. Warm regards, Hyde Ibiza Team

Dear Mr. Z., Thank you very much for taking the time to share your feedback following your recent stay at Hyde Ibiza. We are delighted to hear that, just like in 2025, you had another wonderful experience with us and that you are already looking forward to returning in 2027. This is a great compliment for our entire team! We are especially pleased to hear your kind words about our team, the check-in experience, breakfast, cleanliness and accommodation. We will be happy to share your compliments with the team. At the same time, we truly appreciate you bringing your two observations to our attention. Regarding the check-in iPad, we completely agree that seeing personal details from a previous guest is not acceptable and does not meet the privacy standards we strive to maintain. We have shared your feedback with the relevant team so that the process can be reviewed and the necessary measures taken to prevent this from happening again. We also appreciate your comment regarding the elevator doors on the guest floors. We are pleased that you found the hotel overall so clean, and we agree that these areas should reflect the same high standards. We will review this with our relevant team. Thank you once again for your valuable feedback and for choosing Hyde Ibiza for your return stay. We look forward to welcoming you back in 2027 and hopefully making your next experience even better. Warm regards, Alejandro Rooms Division Manager Hyde Ibiza

Dear Till, Thank you so much for your review. We are truly delighted to hear that the Hyde's Hotel Ibiza team made you feel particularly welcomed and well cared for, your expectations were met and you had everything you could need here! It is always our goal to create seamless and memorable stays for our guests. We look forward to welcoming you back on your next visit for another perfect stay! Guest Experience Team.

Dear Mr. S., Thank you for taking the time to share your detailed feedback following your stay at Hyde Ibiza with your wife and four-year-old child. We are sorry to hear that your overall experience did not fully meet your expectations. In particular, we regret that you did not find our service and team as friendly and attentive as they should have been. Genuine hospitality and a warm, helpful approach are fundamental to our guest experience, and we take your comments very seriously. We are pleased to hear that you enjoyed one of our pool areas. At the same time, we are sorry that you were disappointed with the complimentary pool and its surroundings. We will share your comments with the relevant teams as part of our ongoing efforts to improve our facilities and guest experience. We also appreciate your feedback regarding the parking information. We apologise if the availability of parking and our Valet Parking service were not communicated clearly enough during your arrival. Providing our guests with this information in advance is something we can certainly improve. Regarding breakfast, we are sorry that the limited availability of the coffee machines resulted in a longer waiting time. We also acknowledge your comments regarding the Wi-Fi speed and understand how frustrating it can be when connectivity does not meet expectations. Thank you again for your honest feedback. While we are disappointed that we did not provide you and your family with the experience you were hoping for, your comments are valuable in helping us identify areas where we need to improve, particularly in terms of service consistency and communication. We hope to have the opportunity to welcome you and your family back to Hyde Ibiza in the future and provide you with a much more enjoyable experience. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Mr. W., Thank you very much for taking the time to share your feedback and for your excellent 9/10 rating. We are delighted to hear that you enjoyed our great location and, above all, the service provided by our team. It is wonderful to know that you found everything else to be top-notch during your stay. We sincerely apologise, however, for the shortcomings you experienced with our Housekeeping service, particularly regarding the replenishment of towels and soap. This is certainly not the level of attention to detail we aim to provide, and we will share your comments with our Housekeeping team to ensure greater consistency. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you and your partner back to Hyde Ibiza and providing you with an even more seamless experience next time. Warm regards, Alejandro Rooms Division Manager Hyde Ibiza

Liebe Frau Anzelmi, vielen herzlichen Dank für Ihre wunderbare Bewertung und dafür, dass Sie Ihre Erfahrung mit uns geteilt haben. Es freut uns sehr zu lesen, dass Sie sich bei uns rundum wohlgefühlt haben und sowohl unsere schöne Lage als auch Ihr Zimmer, die Sauberkeit, unser Frühstück und unseren Service so positiv bewertet haben. Besonders schön ist es für uns zu wissen, dass Sie unser gesamtes Team als so freundlich und aufmerksam erlebt haben. Ihr Lob ist eine große Motivation für alle unsere Mitarbeiterinnen und Mitarbeiter. Vielen Dank auch für Ihre 10/10-Bewertung und Ihre Weiterempfehlung. Wir würden uns sehr freuen, Sie bei Ihrem nächsten Ibiza-Aufenthalt wieder im Hyde Ibiza begrüßen zu dürfen. Herzliche Grüße, Alejandro Rooms Division Manager Hyde Ibiza

Dear Anna L., Thank you for taking the time to complete our survey and for sharing your feedback following your stay at Hyde Ibiza. We are pleased to hear that you enjoyed the design and cleanliness of the hotel, as well as our direct access to the beautiful bay. It is wonderful to know that these aspects contributed positively to your stay. At the same time, we sincerely apologise for the inconvenience caused by the delays in servicing your room. Having to contact Reception repeatedly is certainly not the experience we aim to provide, and we will share your comments with our Housekeeping team to ensure we continue improving our service. We also appreciate your feedback regarding our restaurant prices. We understand that value is an important part of the overall guest experience, and your comments will be shared with the relevant teams. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Hyde Ibiza and provide you with an even better experience in the future. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Mary J., Thank you for taking the time to share such detailed feedback following your stay at Hyde Ibiza. We are pleased to know that you enjoyed the view from your room, appreciated our friendly and helpful team, and liked our peaceful location. However, we are sincerely sorry to learn that several aspects of your stay did not meet your expectations. In particular, we apologize for the shortcomings you experienced with the housekeeping service. The issues you mentioned regarding the room cleaning, replenishment of amenities, and communication with our housekeeping team are certainly not representative of the standards we aim to provide. Your comments have been shared with the relevant department so that appropriate follow-up and additional training can be carried out. We also regret that our breakfast offering did not meet your expectations. We appreciate your constructive comments regarding the variety, replenishment of items, and waiting times, as this feedback is invaluable in helping us improve the dining experience for our guests. Regarding the pool area, we understand your frustration about the availability of sunbeds. Our Bali beds operate with a minimum food and beverage spend, while we continuously monitor the pool area to discourage the reservation of complimentary sunbeds for extended periods without use. Thank you once again for your honest feedback. We truly appreciate your comments, as they help us identify opportunities for improvement. We hope to have the chance to welcome you back in the future and provide you with the high-quality experience we strive to deliver. Kind regards, Alejandro Trilla Rooms Division Manager

Hola Belinda! Thank you for your fantastic review and perfect ratings about Hyde Ibiza! We are thrilled to know that you loved our location. We look forward to welcoming you back! Guest Experience Team

Dear Fabijan, Thank you very much for taking the time to share such a thoughtful review of your stay at Hyde Ibiza. We are delighted to hear that you had a wonderful experience and that you enjoyed our modern facilities, cleanliness, friendly team, and our location, which is indeed an excellent base for exploring Ibiza. It is especially rewarding to know that you felt welcome from your arrival until your departure. We also sincerely appreciate your feedback regarding our valet parking fee. We understand your point of view, particularly for longer stays. As our parking spaces are limited and shared across both Hyde and Mondrian Ibiza, the valet service helps us maximize availability and ensure a smooth experience for all guests. Nevertheless, we truly value your suggestion regarding preferential rates for extended stays, and we will certainly take it into consideration as we continue reviewing our services. Thank you once again for your recommendation and your kind words. We hope to have the pleasure of welcoming you back to Hyde Ibiza in the near future. Warm regards, Alejandro Trilla Rooms Division Manager

Dear Artur, Thank you for taking the time to share your feedback and for choosing to stay with us again. It is always a pleasure to welcome returning guests. We are delighted to know that you continue to enjoy our location, the comfort of our rooms, our breakfast, and the beautiful surroundings of Cala Llonga. At the same time, we sincerely apologize that your room was not cleaned to the standard you expected on several occasions. This is certainly not the level of service we strive to provide, and we have shared your comments with our Housekeeping team to ensure greater attention is paid to room servicing going forward. Regarding your room location, we understand your disappointment. While room assignments are subject to availability at the time of arrival, we always do our best to accommodate our guests' preferences whenever possible. Thank you once again for your valuable feedback. We truly appreciate your loyalty and hope to welcome you back for a much-improved experience on your next visit. Kind regards, Alejandro - Rooms Division Manager

Dear Niklaus, Thank you for taking the time to share your detailed feedback following your recent stay at Hyde Ibiza. While we are pleased to hear that you appreciated our modern facilities and that our porter team made a positive impression by assisting you efficiently throughout your stay, we are genuinely sorry that your overall experience did not meet your expectations. Please accept our sincere apologies for the disappointing arrival experience. Waiting to be attended to and experiencing a lengthy check-in process is certainly not the welcome we aim to provide. We also regret to learn that you encountered difficulties when seeking assistance during your stay and that your experience with housekeeping did not meet the standards we strive to deliver. Your comments have been shared with the relevant department heads so that these situations can be carefully reviewed and addressed with the teams involved. We truly value your feedback, as it helps us identify areas where we need to improve. We hope you will consider giving us another opportunity in the future to provide you with the seamless and welcoming experience that Hyde Ibiza is known for. Kind regards, Alejandro – Rooms Division Manager

Hello! Thank you for taking the time to share your feedback. We're pleased to know that you were satisfied with the hotel facilities. At the same time, we're sorry that the cleanliness of your room did not meet your expectations. This is certainly not the standard we aim for, and we appreciate you bringing it to our attention as it helps us improve. We hope to have the opportunity to welcome you back and provide an even better experience. Warm wishes from magical Cala Llonga ✨ Your Contact Center Team

Lieber M., vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Es tut uns leid zu lesen, dass wir insbesondere beim Check-in und Check-out nicht den positiven ersten Eindruck vermitteln konnten, den Sie aufgrund Ihrer Hotelerfahrung erwarten dürfen. Ihre Anmerkungen zur Freundlichkeit und Aufmerksamkeit unseres Teams nehmen wir sehr ernst und werden diese intern besprechen. Auch Ihr Feedback zum WLAN sowie zum gastronomischen Angebot haben wir zur Kenntnis genommen. Wir verstehen Ihre Enttäuschung hinsichtlich der Speisenauswahl und danken Ihnen für diese offenen Hinweise. Es freut uns, dass Ihnen das Frühstück und das Zimmer-Upgrade gefallen haben. Wir hoffen, Sie geben uns in Zukunft die Gelegenheit, Sie von einem besseren Aufenthalt zu überzeugen. Mit freundlichen Grüßen Alejandra Hernández Gex&Concierge Supervisor

Liebe Claudia, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Es tut uns sehr leid zu hören, dass Ihr Aufenthalt nicht den Erwartungen entsprochen hat und Sie insbesondere durch die Lage des Zimmers, den Geruch sowie die technischen Probleme im Zimmer beeinträchtigt wurden. Bitte entschuldigen Sie auch die Verzögerung bei der Bereitstellung des Föhns sowie die fehlende Lösung bezüglich der Kaffeemaschine. Das entspricht keinesfalls dem Standard, den wir unseren Gästen bieten möchten. Es freut uns jedoch sehr zu lesen, dass Ihnen unser Frühstück, der Buchungsprozess sowie Check-in und Check-out positiv in Erinnerung geblieben sind. Ihr Feedback ist für uns sehr wertvoll und wurde bereits mit den zuständigen Teams geteilt, damit wir uns in diesen Bereichen verbessern können. Wir hoffen, Sie geben uns in Zukunft die Gelegenheit, Ihnen ein deutlich besseres Erlebnis zu bieten. Mit freundlichen Grüßen, Alejandra Hernández GEX&Concierge Supervisor

Dear Mr. H., Thank you very much for taking the time to share your feedback and for your loyalty as an ALL – Accor Live Limitless Diamond member. We truly regret to hear that your experience did not meet the high expectations you rightfully have as a valued member. Please accept our sincere apologies for the long waiting times during check-in and check-out, as well as for the fact that you did not feel your Diamond status was properly recognised during your stay. We would like to kindly mention that one of your Diamond benefits was indeed extended — a complimentary upgrade from a Platinum Suite to a Platinum Sea View Suite — as part of your ALL membership privileges. That said, we completely understand your disappointment and are reviewing our procedures to ensure that elite members receive clearer recognition and a smoother arrival experience in the future. We also appreciate your constructive comments regarding staffing and efficiency, which will help us improve our service. Thank you once again for your continued trust in Accor, and we truly hope to have the opportunity to welcome you back to Hyde Ibiza and provide you with the exceptional stay you deserve. Kind regards, Alejandro – Rooms Division Manager

Dear Manuel, Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience with our valet service did not meet expectations. This is certainly not the level of courtesy and professionalism we strive to provide, and your comments have been shared with the management team to ensure that the situation is addressed and proper training is reinforced. On a more positive note, we are pleased to hear that you enjoyed your room and breakfast. We sincerely appreciate your constructive feedback, as it helps us improve the overall guest experience. We hope to have the opportunity to welcome you back and offer you a more seamless and pleasant stay in the future. Kind regards, Alejandro – Rooms Division Manager

Dear Oliver, Thank you very much for taking the time to share your feedback and for highlighting the hotel’s atmosphere and facilities. We’re delighted you enjoyed the ambiance and views at Hyde Ibiza. We’re sorry, however, that the temporary closure of some indoor areas during the hurricane limited your options to relax outside your room. Safety is always our top priority in extreme weather conditions, but we truly appreciate your suggestion for more flexibility — it’s valuable feedback we’ll take into consideration for future situations. We hope to welcome you back soon for a fully sunny Hyde experience! Warm regards, Alejandro – Rooms Division Manager

Thanks so much! We’re glad you enjoyed the chill vibe, the bay views, and our friendly crew. Hope to see you back soon for another relaxing stay! The Contact Center Team