Hyde Hotel Ibiza 4 Sterne

Dear Mr. W., Thank you very much for taking the time to share your feedback and for your excellent 9/10 rating. We are delighted to hear that you enjoyed our great location and, above all, the service provided by our team. It is wonderful to know that you found everything else to be top-notch during your stay. We sincerely apologise, however, for the shortcomings you experienced with our Housekeeping service, particularly regarding the replenishment of towels and soap. This is certainly not the level of attention to detail we aim to provide, and we will share your comments with our Housekeeping team to ensure greater consistency. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you and your partner back to Hyde Ibiza and providing you with an even more seamless experience next time. Warm regards, Alejandro Rooms Division Manager Hyde Ibiza

Dear Anna L., Thank you for taking the time to complete our survey and for sharing your feedback following your stay at Hyde Ibiza. We are pleased to hear that you enjoyed the design and cleanliness of the hotel, as well as our direct access to the beautiful bay. It is wonderful to know that these aspects contributed positively to your stay. At the same time, we sincerely apologise for the inconvenience caused by the delays in servicing your room. Having to contact Reception repeatedly is certainly not the experience we aim to provide, and we will share your comments with our Housekeeping team to ensure we continue improving our service. We also appreciate your feedback regarding our restaurant prices. We understand that value is an important part of the overall guest experience, and your comments will be shared with the relevant teams. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Hyde Ibiza and provide you with an even better experience in the future. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Mary J., Thank you for taking the time to share such detailed feedback following your stay at Hyde Ibiza. We are pleased to know that you enjoyed the view from your room, appreciated our friendly and helpful team, and liked our peaceful location. However, we are sincerely sorry to learn that several aspects of your stay did not meet your expectations. In particular, we apologize for the shortcomings you experienced with the housekeeping service. The issues you mentioned regarding the room cleaning, replenishment of amenities, and communication with our housekeeping team are certainly not representative of the standards we aim to provide. Your comments have been shared with the relevant department so that appropriate follow-up and additional training can be carried out. We also regret that our breakfast offering did not meet your expectations. We appreciate your constructive comments regarding the variety, replenishment of items, and waiting times, as this feedback is invaluable in helping us improve the dining experience for our guests. Regarding the pool area, we understand your frustration about the availability of sunbeds. Our Bali beds operate with a minimum food and beverage spend, while we continuously monitor the pool area to discourage the reservation of complimentary sunbeds for extended periods without use. Thank you once again for your honest feedback. We truly appreciate your comments, as they help us identify opportunities for improvement. We hope to have the chance to welcome you back in the future and provide you with the high-quality experience we strive to deliver. Kind regards, Alejandro Trilla Rooms Division Manager