Hyde Hotel Ibiza 4 Sterne

Dear Mr. H., Thank you very much for taking the time to share your feedback and for your loyalty as an ALL – Accor Live Limitless Diamond member. We truly regret to hear that your experience did not meet the high expectations you rightfully have as a valued member. Please accept our sincere apologies for the long waiting times during check-in and check-out, as well as for the fact that you did not feel your Diamond status was properly recognised during your stay. We would like to kindly mention that one of your Diamond benefits was indeed extended — a complimentary upgrade from a Platinum Suite to a Platinum Sea View Suite — as part of your ALL membership privileges. That said, we completely understand your disappointment and are reviewing our procedures to ensure that elite members receive clearer recognition and a smoother arrival experience in the future. We also appreciate your constructive comments regarding staffing and efficiency, which will help us improve our service. Thank you once again for your continued trust in Accor, and we truly hope to have the opportunity to welcome you back to Hyde Ibiza and provide you with the exceptional stay you deserve. Kind regards, Alejandro – Rooms Division Manager

Dear Manuel, Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience with our valet service did not meet expectations. This is certainly not the level of courtesy and professionalism we strive to provide, and your comments have been shared with the management team to ensure that the situation is addressed and proper training is reinforced. On a more positive note, we are pleased to hear that you enjoyed your room and breakfast. We sincerely appreciate your constructive feedback, as it helps us improve the overall guest experience. We hope to have the opportunity to welcome you back and offer you a more seamless and pleasant stay in the future. Kind regards, Alejandro – Rooms Division Manager

Dear Oliver, Thank you very much for taking the time to share your feedback and for highlighting the hotel’s atmosphere and facilities. We’re delighted you enjoyed the ambiance and views at Hyde Ibiza. We’re sorry, however, that the temporary closure of some indoor areas during the hurricane limited your options to relax outside your room. Safety is always our top priority in extreme weather conditions, but we truly appreciate your suggestion for more flexibility — it’s valuable feedback we’ll take into consideration for future situations. We hope to welcome you back soon for a fully sunny Hyde experience! Warm regards, Alejandro – Rooms Division Manager

Thanks so much! We’re glad you enjoyed the chill vibe, the bay views, and our friendly crew. Hope to see you back soon for another relaxing stay! The Contact Center Team

Dear Angelika, Thank you for taking the time to share your detailed feedback and for returning to Hyde Ibiza this summer. We are delighted to hear that you and your daughter continue to enjoy our bay, beach, and the relaxing pool areas, as well as the overall style of our rooms. We appreciate your constructive comments regarding breakfast options, pool access, and the towel policy. Your observations are very valuable and will be carefully reviewed to help us improve the experience for our guests. It is wonderful to know that you plan to return, and we very much look forward to welcoming you both back for another memorable stay. Warm regards, Alejandro – Rooms Division Manager