Hyde Hotel Ibiza 4 Sterne

Dear Fabijan, Thank you very much for taking the time to share such a thoughtful review of your stay at Hyde Ibiza. We are delighted to hear that you had a wonderful experience and that you enjoyed our modern facilities, cleanliness, friendly team, and our location, which is indeed an excellent base for exploring Ibiza. It is especially rewarding to know that you felt welcome from your arrival until your departure. We also sincerely appreciate your feedback regarding our valet parking fee. We understand your point of view, particularly for longer stays. As our parking spaces are limited and shared across both Hyde and Mondrian Ibiza, the valet service helps us maximize availability and ensure a smooth experience for all guests. Nevertheless, we truly value your suggestion regarding preferential rates for extended stays, and we will certainly take it into consideration as we continue reviewing our services. Thank you once again for your recommendation and your kind words. We hope to have the pleasure of welcoming you back to Hyde Ibiza in the near future. Warm regards, Alejandro Trilla Rooms Division Manager

Dear Artur, Thank you for taking the time to share your feedback and for choosing to stay with us again. It is always a pleasure to welcome returning guests. We are delighted to know that you continue to enjoy our location, the comfort of our rooms, our breakfast, and the beautiful surroundings of Cala Llonga. At the same time, we sincerely apologize that your room was not cleaned to the standard you expected on several occasions. This is certainly not the level of service we strive to provide, and we have shared your comments with our Housekeeping team to ensure greater attention is paid to room servicing going forward. Regarding your room location, we understand your disappointment. While room assignments are subject to availability at the time of arrival, we always do our best to accommodate our guests' preferences whenever possible. Thank you once again for your valuable feedback. We truly appreciate your loyalty and hope to welcome you back for a much-improved experience on your next visit. Kind regards, Alejandro - Rooms Division Manager

Dear Niklaus, Thank you for taking the time to share your detailed feedback following your recent stay at Hyde Ibiza. While we are pleased to hear that you appreciated our modern facilities and that our porter team made a positive impression by assisting you efficiently throughout your stay, we are genuinely sorry that your overall experience did not meet your expectations. Please accept our sincere apologies for the disappointing arrival experience. Waiting to be attended to and experiencing a lengthy check-in process is certainly not the welcome we aim to provide. We also regret to learn that you encountered difficulties when seeking assistance during your stay and that your experience with housekeeping did not meet the standards we strive to deliver. Your comments have been shared with the relevant department heads so that these situations can be carefully reviewed and addressed with the teams involved. We truly value your feedback, as it helps us identify areas where we need to improve. We hope you will consider giving us another opportunity in the future to provide you with the seamless and welcoming experience that Hyde Ibiza is known for. Kind regards, Alejandro – Rooms Division Manager

Hello! Thank you for taking the time to share your feedback. We're pleased to know that you were satisfied with the hotel facilities. At the same time, we're sorry that the cleanliness of your room did not meet your expectations. This is certainly not the standard we aim for, and we appreciate you bringing it to our attention as it helps us improve. We hope to have the opportunity to welcome you back and provide an even better experience. Warm wishes from magical Cala Llonga ✨ Your Contact Center Team

Lieber M., vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Es tut uns leid zu lesen, dass wir insbesondere beim Check-in und Check-out nicht den positiven ersten Eindruck vermitteln konnten, den Sie aufgrund Ihrer Hotelerfahrung erwarten dürfen. Ihre Anmerkungen zur Freundlichkeit und Aufmerksamkeit unseres Teams nehmen wir sehr ernst und werden diese intern besprechen. Auch Ihr Feedback zum WLAN sowie zum gastronomischen Angebot haben wir zur Kenntnis genommen. Wir verstehen Ihre Enttäuschung hinsichtlich der Speisenauswahl und danken Ihnen für diese offenen Hinweise. Es freut uns, dass Ihnen das Frühstück und das Zimmer-Upgrade gefallen haben. Wir hoffen, Sie geben uns in Zukunft die Gelegenheit, Sie von einem besseren Aufenthalt zu überzeugen. Mit freundlichen Grüßen Alejandra Hernández Gex&Concierge Supervisor