Dear Anderson, Thank you for choosing Hyde Ibiza for a second stay and for taking the time to share your feedback with us. We are particularly sorry to hear about the situation you experienced during your check-out. We fully understand your frustration, especially as you had specifically confirmed with our reception team only a few hours earlier that your ALL Reward points could be used towards your consumption and parking, based on your previous experience with us. The fact that you then received different information from our night team is clearly not the consistent service we aim to provide. Regardless of the circumstances, you should not have been placed in a position where you had to challenge the information previously provided to you or simply pay by card to avoid an uncomfortable situation. As a valued ALL Platinum member and a returning guest, we are especially sorry that this experience affected your stay and resulted in a score of 6/10. We will review this internally to ensure that our teams are aligned on the correct procedures and that our guests receive consistent information regardless of the time of day. We truly appreciate your continued trust in Hyde Ibiza and hope that, should you choose to stay with us again, we can provide you with the seamless experience you should expect as a returning guest and ALL Platinum member. Kind regards, Alejandro Rooms Division Manager Hyde Ibiza

Dear Eduardo, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to know that you found your accommodation comfortable and that you would recommend Hyde Ibiza to others. We truly appreciate your comments regarding the room lighting and your experience at breakfast. We are sorry that the replenishment of products and the clearing of used dishes took longer than expected, and that the scrambled eggs did not meet our usual standards. We have shared your feedback with our Food & Beverage team so that we can continue improving these aspects. We are also sorry to hear that you were disappointed not to receive an upgrade. As a Gold member of ALL – Accor Live Limitless, we greatly value your loyalty. Upgrades are always subject to availability at the time of arrival, and unfortunately, we were not able to offer one during your stay. We certainly understand your disappointment and hope to have the opportunity to provide you with an upgrade on a future visit, should availability allow. Thank you once again for your valuable feedback. We look forward to welcoming you and your family back to Hyde Ibiza and providing an even better experience next time. Warm regards, Alejandro Rooms Division Manager

Hola Francisco! Thank you for sharing your detailed feedback with us. We’re pleased to hear that you enjoyed our location, the atmosphere, breakfast and leisure areas, as well as the service throughout your stay. We’re sorry, however, for the delay you experienced at check-in and for the confusion regarding the beach sunbeds. We understand how important it is to have clear information from the start, and we’ll take your comments into consideration to improve the experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for an even smoother stay. Guest Experience Team.

Estimada Liliana, Muchísimas gracias por compartir su fantástica valoración y por otorgarnos la máxima puntuación tras su estancia en Hyde Ibiza. Nos llena de satisfacción saber que disfrutó de una experiencia excelente y que destacó aspectos como la ubicación, la comodidad y el ambiente del hotel. También nos alegra que tanto el proceso de reserva, como el check-in, el alojamiento, la limpieza, el desayuno y la atención de nuestro equipo hayan cumplido plenamente con sus expectativas. Comentarios como el suyo son una gran motivación para todos nosotros y nos animan a seguir ofreciendo experiencias memorables a nuestros huéspedes. Ha sido un verdadero placer recibirla a usted y a su familia. Esperamos darle la bienvenida de nuevo muy pronto para otra estancia inolvidable en Hyde Ibiza. Reciba un cordial saludo, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Mr. a., Thank you for taking the time to share your feedback following your stay at Hyde Ibiza. We are delighted to know that you enjoyed our facilities, our breakfast, and our beautiful beachfront location. It is also a pleasure to know that you chose to book your stay through ALL.com as one of our Gold members. We truly appreciate your constructive comments regarding the information provided about the hotel's facilities and experiences. We agree that ensuring our guests are fully informed is an important part of delivering a memorable stay, and we will review how we communicate these details during the guest journey. We also thank you for sharing your thoughts regarding the comfort of the beds. Guest feedback is invaluable to us, and we will take your comments into consideration as we continue to enhance our guests' experience. Thank you once again for your review. We hope to have the pleasure of welcoming you back to Hyde Ibiza for another enjoyable stay in the future. Kind regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Adalberto, Thank you so much for your wonderful review and for awarding us a perfect 10/10 score! We are delighted to hear that you had such an enjoyable stay and that you appreciated both our location and the service provided by our team. Your kind words are a great reward for all of us. It is especially rewarding to know that you are already planning to return next year. We truly appreciate your trust and look forward to welcoming you back to Hyde Ibiza for another memorable stay. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Marcelo, Thank you for taking the time to share your feedback following your stay with us. We are sorry to learn that your accommodation did not meet your expectations. We understand how important the room location and views are to the overall experience. We would like to clarify that the room reserved through your travel agent was one of our Standard Rooms. These room categories are designed with interior-facing views and do not offer sea or pool views. We regret if this was not clearly communicated at the time of booking. We truly appreciate your comments, as they help us identify opportunities to improve the information provided to our guests before arrival. We hope to have the opportunity to welcome you again in the future and offer you one of our higher room categories with a different outlook for an even more enjoyable stay. Kind regards, Alejandro Trilla - Rooms Division Manager

Hola Isabel! Thank you very much for taking the time to share your feedback regarding your recent stay at Hyde Hotel Ibiza. It is wonderful to know that you found our hotel's location convenient during your visit. We are pleased to hear that this also contributed positively to your stay. We sincerely apologize for any inconvenience you experienced regarding the cleanliness and hygiene during your stay. Please rest assured that we have shared your comments with our Housekeeping team to ensure this was an isolated incident and to prevent similar situations in the future. Thank you for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to welcome you back for a much-improved experience. Your Contact Center.

Dear A., Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your stay did not meet the standards you have come to expect from Accor, and we sincerely apologize for the inconvenience you experienced. We regret the issue with your room door lock and understand how frustrating it must have been to make several visits to Reception before the cause of the problem was identified. We also apologize that the repair was not completed to the standard expected, leaving the lock disassembled when you returned to your room. This is certainly not acceptable and has been addressed with our Maintenance team. We are equally sorry that your room had not been serviced by the time you returned in the evening. While our housekeeping service operates within scheduled hours, we fully acknowledge that, under the circumstances, your room should have received immediate attention once the maintenance work had been completed. We also regret that this was only resolved after you escalated the matter. Please be assured that your comments regarding the professionalism and attentiveness of our team have been shared with the relevant department heads. We take your feedback seriously and will use it as an opportunity to reinforce our service standards and improve the overall guest experience. We appreciate you bringing these matters to our attention and hope you will give us the opportunity to restore your confidence in Hyde Ibiza during a future stay. Kind regards, Alejandro - Rooms Division Manager

Hola Sueley! Thank you for your perfect rating! We’re thrilled to hear that you enjoyed your stay as the great location. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic experience in the future! Your Contact Center

Dear Gustavo, Thank you very much for your wonderful review and for your loyalty as an ALL Gold member. It means a great deal to us that you chose Hyde Ibiza for your stay. We are delighted to know that you had such a comfortable experience and that you enjoyed our cleanliness, food, peaceful location, and the warm hospitality of our team. Your special recognition of Hayat is truly appreciated. We will make sure to share your kind words with her, as she will be delighted to know that her kindness and dedication made such a positive impact on your stay. Team members like Hayat embody the level of care and service we strive to provide every day. We are also pleased to hear about your positive experiences with the ALL App and the Accor loyalty programme. Thank you for placing your trust in Accor Hotels—we are honored to have your continued loyalty. It was a pleasure welcoming you, and we very much look forward to seeing you again at Hyde Ibiza for another memorable stay. Kind regards, Alejandro – Rooms Division Manager

¡Gracias por tus palabras! Nos alegra muchísimo saber que disfrutaste de la ubicación privilegiada de Hyde Ibiza y de la comodidad de nuestras habitaciones. Un buen café con vistas al mar es, sin duda, un extra que hace que la experiencia sea aún más especial, ¿verdad? 😊 Esperamos volver a recibirte pronto y te mandamos un saludo con mucho cariño desde la mágica Cala Llonga. Teh Contact Center team

Thank you so much for your kind words! We’re thrilled to hear you enjoyed the amazing views at Hyde Ibiza, our fantastic pools, and the great food – and that your experience was truly satisfying. We can’t wait to welcome you back soon. Sending you our warmest regards! The Contact Center Team

Hi Marli, Thanks a lot for this amazing review! The full breakfast with views, the comfort of our facilities, and the friendliness of our team are definitely some of the highlights of Hyde Ibiza, and we work hard every day to make sure our guests are happy. We hope to see you again soon! Warm regards, The Contact Center Team

Dear Ms. V. C., Thank you for your feedback and for bringing this matter to our attention. We would like to clarify that the tourist tax in Ibiza is €4.40 per person, per night. For two guests over four nights, this would amount to €35.20 in total, which matches the charge applied during your stay. We understand how important it is for these details to be transparent, and we are sorry if this was not clearly reflected in your booking voucher. We truly appreciate your comments and hope to welcome you again in the future. Best regards, Alejandro – Rooms Division Manager

Muchas gracias por su valoración y su tiempo. Estamos encantados D. que haya disfrutado D. las maravillosas vistas del Hyde Ibiza, así como D. su entorno excepcional en la bahía D. Cala Llonga. Tomamos nota D. su sugerencia respecto al room service y D. la luz del pasillo, excesiva para su gusto, y esperamos volver a verle muy pronto. Un cordial saludo, Contact Center Team

Dear Edgar, Thank you for taking the time to share such a detailed and thoughtful review of your stay at Hyde Ibiza. We are delighted to know you enjoyed our relaxed yet vibrant atmosphere, the variety of pools with Ibiza vibes, and the comfort and style of our rooms. It’s wonderful to hear that you appreciated our location, just steps from the beach, as well as the friendly and mixed crowd that makes Hyde such a unique place to be. We also value your feedback on our food offering and parking options, as it helps us keep improving the experience for all our guests. We are thrilled that you would recommend us and that your stay captured the lifestyle and energy we aim to provide. We look forward to welcoming you back for another stylish and relaxing Ibiza getaway. Warm regards, Alejandro – Rooms Division Manager

Dear Eduarda, Thank you for sharing such a detailed review of your stay with us. I’m pleased to read that you enjoyed our convenient location, family-friendly beach, towel policy, and gym facilities, and that you received excellent service from Irene—your kind words will be shared with her. I’m also sorry to hear about the areas where we fell short of your expectations, including the breakfast experience, the pool bar and reception service, elevator functionality, availability of hot water at certain times, lack of parasols in non-paid pool areas, and the valet parking process. Your feedback regarding the half-board menu is also well noted, and I am glad to hear that you saw some improvement by the end of your stay. Please be assured that I have shared your comments with the relevant teams so we can address the service consistency and operational issues you mentioned. We strive to ensure our hospitality and facilities are of a consistently high standard, and your insights are invaluable in helping us achieve this. I hope we will have the opportunity to welcome you back in the future and offer you a much improved experience. Kind regards, Alejandro – Rooms Division Manager