Hyde Hotel Ibiza 4 estrelas

Dear Adalberto, Thank you so much for your wonderful review and for awarding us a perfect 10/10 score! We are delighted to hear that you had such an enjoyable stay and that you appreciated both our location and the service provided by our team. Your kind words are a great reward for all of us. It is especially rewarding to know that you are already planning to return next year. We truly appreciate your trust and look forward to welcoming you back to Hyde Ibiza for another memorable stay. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Marcelo, Thank you for taking the time to share your feedback following your stay with us. We are sorry to learn that your accommodation did not meet your expectations. We understand how important the room location and views are to the overall experience. We would like to clarify that the room reserved through your travel agent was one of our Standard Rooms. These room categories are designed with interior-facing views and do not offer sea or pool views. We regret if this was not clearly communicated at the time of booking. We truly appreciate your comments, as they help us identify opportunities to improve the information provided to our guests before arrival. We hope to have the opportunity to welcome you again in the future and offer you one of our higher room categories with a different outlook for an even more enjoyable stay. Kind regards, Alejandro Trilla - Rooms Division Manager

Hola Isabel! Thank you very much for taking the time to share your feedback regarding your recent stay at Hyde Hotel Ibiza. It is wonderful to know that you found our hotel's location convenient during your visit. We are pleased to hear that this also contributed positively to your stay. We sincerely apologize for any inconvenience you experienced regarding the cleanliness and hygiene during your stay. Please rest assured that we have shared your comments with our Housekeeping team to ensure this was an isolated incident and to prevent similar situations in the future. Thank you for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to welcome you back for a much-improved experience. Your Contact Center.

Dear A., Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your stay did not meet the standards you have come to expect from Accor, and we sincerely apologize for the inconvenience you experienced. We regret the issue with your room door lock and understand how frustrating it must have been to make several visits to Reception before the cause of the problem was identified. We also apologize that the repair was not completed to the standard expected, leaving the lock disassembled when you returned to your room. This is certainly not acceptable and has been addressed with our Maintenance team. We are equally sorry that your room had not been serviced by the time you returned in the evening. While our housekeeping service operates within scheduled hours, we fully acknowledge that, under the circumstances, your room should have received immediate attention once the maintenance work had been completed. We also regret that this was only resolved after you escalated the matter. Please be assured that your comments regarding the professionalism and attentiveness of our team have been shared with the relevant department heads. We take your feedback seriously and will use it as an opportunity to reinforce our service standards and improve the overall guest experience. We appreciate you bringing these matters to our attention and hope you will give us the opportunity to restore your confidence in Hyde Ibiza during a future stay. Kind regards, Alejandro - Rooms Division Manager

Hola Sueley! Thank you for your perfect rating! We’re thrilled to hear that you enjoyed your stay as the great location. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic experience in the future! Your Contact Center