Hyde Hotel Ibiza 4 estrelas

Hola Isabel! Thank you very much for taking the time to share your feedback regarding your recent stay at Hyde Hotel Ibiza. It is wonderful to know that you found our hotel's location convenient during your visit. We are pleased to hear that this also contributed positively to your stay. We sincerely apologize for any inconvenience you experienced regarding the cleanliness and hygiene during your stay. Please rest assured that we have shared your comments with our Housekeeping team to ensure this was an isolated incident and to prevent similar situations in the future. Thank you for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to welcome you back for a much-improved experience. Your Contact Center.

Dear A., Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your stay did not meet the standards you have come to expect from Accor, and we sincerely apologize for the inconvenience you experienced. We regret the issue with your room door lock and understand how frustrating it must have been to make several visits to Reception before the cause of the problem was identified. We also apologize that the repair was not completed to the standard expected, leaving the lock disassembled when you returned to your room. This is certainly not acceptable and has been addressed with our Maintenance team. We are equally sorry that your room had not been serviced by the time you returned in the evening. While our housekeeping service operates within scheduled hours, we fully acknowledge that, under the circumstances, your room should have received immediate attention once the maintenance work had been completed. We also regret that this was only resolved after you escalated the matter. Please be assured that your comments regarding the professionalism and attentiveness of our team have been shared with the relevant department heads. We take your feedback seriously and will use it as an opportunity to reinforce our service standards and improve the overall guest experience. We appreciate you bringing these matters to our attention and hope you will give us the opportunity to restore your confidence in Hyde Ibiza during a future stay. Kind regards, Alejandro - Rooms Division Manager

Hola Sueley! Thank you for your perfect rating! We’re thrilled to hear that you enjoyed your stay as the great location. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic experience in the future! Your Contact Center

Dear Gustavo, Thank you very much for your wonderful review and for your loyalty as an ALL Gold member. It means a great deal to us that you chose Hyde Ibiza for your stay. We are delighted to know that you had such a comfortable experience and that you enjoyed our cleanliness, food, peaceful location, and the warm hospitality of our team. Your special recognition of Hayat is truly appreciated. We will make sure to share your kind words with her, as she will be delighted to know that her kindness and dedication made such a positive impact on your stay. Team members like Hayat embody the level of care and service we strive to provide every day. We are also pleased to hear about your positive experiences with the ALL App and the Accor loyalty programme. Thank you for placing your trust in Accor Hotels—we are honored to have your continued loyalty. It was a pleasure welcoming you, and we very much look forward to seeing you again at Hyde Ibiza for another memorable stay. Kind regards, Alejandro – Rooms Division Manager

¡Gracias por tus palabras! Nos alegra muchísimo saber que disfrutaste de la ubicación privilegiada de Hyde Ibiza y de la comodidad de nuestras habitaciones. Un buen café con vistas al mar es, sin duda, un extra que hace que la experiencia sea aún más especial, ¿verdad? 😊 Esperamos volver a recibirte pronto y te mandamos un saludo con mucho cariño desde la mágica Cala Llonga. Teh Contact Center team