Mercure Dalat Resort

Customer review rating (ALL Rating) 4.6/5 255 reviews

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Description

Hotel extras

  • Walking distance to Da Lat Old Railway Station

  • Convenient location, easily to visit Linh Phuoc (Ve Chai) Pagoda, Da Lat Market, et cetera.

  • Perfect base on exploring local culture, located near Lycée Yersin - Pedagogical College.

  • Beautiful landscapes and gardens resort with perfect location right at the heart of the city.

  • Nearby many local stops and places, a perfect location to explore the city culture & cuisine.

Our accommodation(s)

Hotel location

Mercure Dalat Resort

03 Nguyen Du Street, Ward 09
670000 Da Lat
Vietnam

GPS:11.945187, 108.459494

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  255 reviews

TripAdvisor Rating  5.0/5  383 reviews

Certificate of excellence 2024

Excellent

Customer review rating 5.0/5

Trần T. H. Families - Confirmed reviews ALL

Excellent Service and the most beautiful hotel in Đà Lạt

Poor performance of check-in and check-out

Customer review rating 2.0/5

Mars Couples - Confirmed reviews ALL

Told me 3pm just can check-in, but I waited until 3:10 still there is no one informed me the room were ready or not, I need to ask by myself but still told me the room was not ready

I recently stayed at Mercure Dalat and had an exceptional experience! The highlight was Hiệp, one of the staff members,

TripAdvisor rating 5.0/5

Road66904723162 TripAdvisor review

I recently stayed at Mercure Dalat and had an exceptional experience! The highlight was Hiệp, one of the staff members, who went above and beyond to ensure our comfort. His attentiveness and kindness truly stood out. The hotel is beautifully maintained, and the service is top-notch. Highly recommend!

Dear Road66904723162, Thank you so much for your kindness and for sharing your experience with us! We are truly delighted to hear that you enjoyed your time at Mercure Dalat resort. Your satisfaction means the world to us. Our team is passionate about creating memorable experiences, and it’s incredibly rewarding to know that we succeeded in doing so for you. Your feedback inspires us to keep striving for excellence and to make each visit special for our guests. We look forward to welcoming you back soon and hope to create even more wonderful memories together! Warm regards, Hieu NGUYEN Front Office Manager

Good stay but some improvements may be considered seriously !

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Pros: Nice accommodation, clean & comfortable mattress and pillows, hygienic room, relaxing atmosphere, beautiful garden, charming decor, lovely music, delicious food. Friendly and helpful staff in general. Highlight: Mr. Vinh was providing excellent customer service. He is a gentleman. Cons: 1) No doorpersons or luggage porters at the time of arriving. We had to go inside to see front desk staff for assistance. Even worse, the staff made excuses for their shortcoming, blaming the rain. 2) On checking in, the female receptionist first stated there was not room with twin single bed available. We replied this type of room was chosen when we made the booking. Then she was browsing on the laptop and said there was one room but it locates on the 3rd floor. We had no choice but excepted reluctantly (poor my arthritis knee!). So, we felt being let down by the hotel. 3) On the next morning, I wanted to speak to someone about those not-so-pleasant experiences. I met Mr. Vinh and had a constructive conversation with him. He was genuinely caring and understanding. He sorted things out smoothly.

Europe vibe in Dalat

Customer review rating 5.0/5

Trang Families - Confirmed reviews ALL

Our perfect vacation in Dalat! Family room is spacious and clean. Restaurants with good foods and afternoon tea

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Other web-users rate our hotel

  • 111 reviews 9.2/10 Location
  • 258 reviews 8.3/10 Room
  • 332 reviews 8.1/10 Service
  • 166 reviews 7.5/10 Amenities
  • 145 reviews 9.6/10 Vibe
  • 135 reviews 8.4/10 Breakfast
  • 112 reviews 7.8/10 Comfort
  • 103 reviews 7.8/10 Cleanliness

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