巴黎拉斐特歌剧院宜必思尚品酒店

客户意见评级 (ALL 评级) 4.4/5 1,198 评论

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3 Rue De Trevise, 75009 巴黎, 法国

描述

酒店其他优惠

  • 这里氛围良好，经过全面翻修。

  • Unlimited WiFi and elaborate breakfast.

  • Three metro lines nearby to get around the capital.

  • Family rooms available for a trip with the whole gang.

  • A family hotel where we put people first. Friendliness is the magic word.

我们的客房

酒店位置

巴黎拉斐特歌剧院宜必思尚品酒店

3 Rue De Trevise
75009 巴黎
法国

GPS:48.8726954, 2.3449274

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

Le bar

Welcome into our recording studio. Snacks, soft sounds or rock, the bar is a place full of good vibes. Feel the energy of real recording studios with the false ceilings and wall-mounted sound diffusers.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  1,198 评论

TripAdvisor 评级  4.0/5  45 评论

Excellent location. We enjoyed our stay

Tripadvisor 评级 4.0/5

Seaview5 经 TripAdvisor 认证的评论

This hotel was reasonable value for its excellent location in the centre of Paris. The rooms were compact but had everything you needed. We stayed for four nights midweek and the building work opposite was not a problem at all. It was interesting to read the information posted on the hoardings explaining what was going on. We slept with the window open and could hear lively music and conversation from the nearby bar but this didn’t prevent us from sleeping and indeed added atmosphere, emphasising that we were in the centre of a lively city. Breakfast offered a good choice including breads, pastries, cheese, eggs, ham, fruit and fruit juice. The goats cheese, tomato and olive bread was especially good as was the coffee. reasonable value Although the breakfast area was small the turnover was such that we never saw anyone having to queue for a seat.

Nous sommes ravis d'apprendre que vous avez apprécié votre séjour à l' hôtel Ibis Styles Opera Lafayette Votre satisfaction est notre but ultime ! Nous espérons vous revoir chez nous lors de votre prochain séjour à Paris. A bientôt chez Ibis Styles ! Fatima & Lauren

New hotel in good location

Tripadvisor 评级 5.0/5

josipke 家庭住宿 - 经 TripAdvisor 认证的评论

New hotel in the good location, for me this is best area to stay as tourist in Paris, next to passages and restaurants but not far away from the sights. As Accor gold members we got our free drinks, no room upgrades as Ibis is excluded from that promotion (why everyone is complaining without reading terms and conditions first is beyond me). Check in went smooth. Our room was ready at 14:00, no need to pay on arrival as the monies were automatically deducted from the credit card used on the booking upon our arrival. Staff was nice chatting about Paris with us. Rooms are small , it’s Parisian standard, but good equiped and comfortable. Knowing how things in Paris work with the hotels I find it was a good deal. Breakfast is basic, fresh bread and some cheese, Ibis breakfast really.

Very rude people, very small rooms

Tripadvisor 评级 1.0/5

orly55 商务住宿 - 经 TripAdvisor 认证的评论

I had booked the room several months ago. I am an Accor Diamond member. I asked for my room to be upgraded. I had a rude email on Sunday telling me that my room had been cancelled because my credit card had expired. Having phoned the hotel, I gave a credit card and again asked for a nice large room. I spoke to Vanessa. The room was confirmed by email. Having arrived at the hotel around 1430 Vanessa when I asked for a nice room I was told the hotel was full and she would give me a room. She gave me room 507 which was a very small room with very little natural light. I went down to complain and I was told “take it or leave it “ and was extremely rude. Her colleague surprisingly found me a room similar to the one I had booked on the site. It was still small but ok. I use Accor hotels all the time and have never been treated so rudely. I would never recommend staying there again. A very bad experience. Breakfast was good

Dear Mister Whelan, First of all, please accept our apologies if the service did not meet your expectations. Even if these points have already been explained to you during your stay with us, I am taking the time to redirect this to you because I find your comment excessive. We did not send you a rude email, we simply sent you a standard email which we send to all our guests who have not guaranteed their reservation. To me it is obvious that we need to secure our revenue even if this can offend our guest. If necessary I can send you the email from my colleague which, in no case, was rude. Regarding the upgrade, we are a 42-room hotel and if our guests want a spacious room, we invite them to book a triple or a family room since the upgrade is not guaranteed, as it is dependent on the hotel's availability. Otherwise, how can I justify to a guest who has actually booked a family room that I have to downgrade them in order to upgrade another guest? This is why my colleague (Emilie and not Vanessa) told you that an upgrade was not possible when you arrived. As we were full booked that day. I would still like to reassure you that the initial room (507) belongs to the same category as the second room obtained (302) is a standard double category. Simply, the two rooms are positioned in two different places in our building and the configuration is not the same. For your next stay I invite you to book a family room directly if you want more space since all of our standard rooms are not the same. Furthermore we have a fairly high satisfaction rate in regards to the reception service at our hotel, hence I invite you to come back to show you that your experience is not at all consistent with reality or the feelings of the majority of our guests. Thanks to understanding, Best Regards Marilena PRIOLO - Front Desk Manager

Plenty of other hotels to choose from!

Tripadvisor 评级 1.0/5

gpconor 经 TripAdvisor 认证的评论

Disappointed by service offered to a loyal Accor Gold member. Will definitely avoid for all future travel. Emailed the manager and still had no response to my complaint. Maybe employ staff who actually care about their customers.

Hello, I am sorry if there was a misunderstanding during your departure and we are sorry that the service and performance did not live up to your expectations and we apologise. Ibis Styles Hotels are committed to providing you with the highest quality of service during your stay. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Concerning the early check-in and late check-out that you wished, we do not guarantee a room in advance due to the few rooms we have. We may note this in a comment on your booking and on the day of your arrival, do our best to allocate it to you. We hope to regain your trust during your next stay. We look forward to welcoming you soon. Sarah, Front desk manager

Worst Check-in experience

Tripadvisor 评级 1.0/5

Rxd-ha 家庭住宿 - 经 TripAdvisor 认证的评论

We came in as a family of 5 with a reservation for 2 rooms. On arrival, there were confusions with the room booking to which the two ladies who greeted us were trying to find a solution, however, the directrice, Laëtitia Nivet, was an absolutely atrocious, rude and disrespectful individual who does not know how to talk to customers. Instead of understanding the situation, she chose to blame the entire issue on my father and spoke to him in such a disrespectful manner which IS NOT ACCEPTABLE at all. We arrived from a long train Journey from Switzerland (where we also stayed in ibis hotels and had no issues at all and indeed enjoyed our experience to the max). This was meant to be an amazing first day in Paris, however, Thanks to Laëtitia, we are off to a horrible start in this city. Be extremely careful when you choose this hotel because Laëtitia might ruin the entire experience for you.

Dear Sir Thank you for taking the time to tell us about your experience in our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Upon your arrival, you had a reservation of 2 double rooms for ... 7 persons. I have tried with my team to help you upon check in, but you have refused to show us your internet reservation, that would have helped to understand the problem. After your check in, I have made some more investigations and I have discovered that you had booked 3 rooms, and one was cancelled by mistake. We have immediately proposed to give you the 3 rd room, but you have declined it ! What could we do else ? It would have been more helpful you take few minutes with us upon check in to check your confirmation instead of writing on Tripadvisor upon the "horrible manager". Regards Laetitia

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其他网络用户评价我们的酒店

  • 373 评论 9.5/10 位置
  • 555 评论 6.3/10 房间
  • 604 评论 9.4/10 服务
  • 422 评论 8.9/10 早餐
  • 216 评论 9.1/10 清洁度
  • 117 评论 8.7/10 氛围

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