Hello Mr S., Thank you very much for your wonderful feedback! We are truly delighted to hear that you had such an enjoyable stay with us and that you would recommend our hotel. Your kind words about our entire team are especially appreciated — it means a great deal to know that their friendliness and dedication helped make your experience so pleasant. We are also very pleased that you enjoyed the lobby atmosphere, the live entertainment, the breakfast variety, as well as our location, pool area, and beach access. Thank you again for your visit, and we look forward to welcoming you back very soon. Kind regards,

Hello Mr S., Thank you very much for your wonderful feedback! We are delighted to hear that everything met your expectations and that you appreciated our team as well as the quality of our food. Your recommendation truly means a lot to us. We look forward to welcoming you back for another enjoyable stay. Kind regards,

Hello Mr R., Thank you very much for your kind feedback! We are delighted to hear that you found our hotel to be an ideal starting point for golf, with several interesting courses nearby. We hope to have the pleasure of welcoming you back again soon. Kind regards,

Hello Mr K., Thank you very much for your wonderful feedback 😊 We are delighted to hear that you had such a great stay and enjoyed our service, warm hospitality, as well as the quality of our breakfast and dinner. It is also a pleasure to know that you appreciated the comfort of your suite and the upgrade. We are especially pleased that the views, the pool area, and the atmosphere of the hotel contributed to making your stay unforgettable. We look forward to welcoming you back very soon for another memorable experience. Kind regards, Mrs JABAL Dounia Guest Relation Manager Sofitel Agadir Royal Bay Resort

Hello, Thank you very much for sharing your feedback with us. We are pleased to know that you found our hotel excellent, and we truly appreciate your constructive comments. Regarding the soundproofing, we are sorry if you experienced any noise inconvenience. Your remark has been noted and will be shared with the relevant department. Concerning the swimming pool, please note that our pools are not heated, as specified in the hotel description. We appreciate your understanding. We also take note of your comment about the towel service, and we will review this with our team to ensure a smoother experience for our guests. We hope to have the pleasure of welcoming you again soon to the Sofitel Agadir Royal Bay Resort for an even more enjoyable stay. Kind regards, Dounia Guest Relations Sofitel Agadir Royal Bay Resort

Hello Mr K., Thank you for your feedback and comments. We would like to provide some clarifications regarding the points you raised. Our hotel has centralized heating that operates either in heating mode or air conditioning mode. To ensure that you are comfortable in your room, we also provide a supplementary heater for our guests when necessary. Regarding the wines, we offer a wide selection. When a wine is temporarily unavailable, it is usually due to pending delivery. We have three restaurants: the pool restaurant is currently closed for renovations. To compensate, we have opened the “Du Squid” restaurant continuously from 12:00 PM to 5:00 PM à la carte, and for dinner, we offer our varied buffet at the Zaytoun Restaurant from 7:00 PM to 10:30 PM. However, during the Ramadan period, and in respect of the fasting observed in our country, alcohol is not available before 8:30 PM in our restaurant. We also have the Soul Restaurant à la carte, open from 7:00 PM to midnight. Additionally, room service is available 24/7. Finally, our pools are not heated, as specified in the hotel description. We hope this clarifies the situation and remain at your disposal for any further information. Kind regards,

Hello Mr K., Thank you very much for taking the time to share such a detailed review of your stay. We are truly delighted that you felt so comfortable in your well-maintained balcony room and that you appreciated the overall cleanliness of the hotel. Your kind words about our housekeeping team and their attentiveness mean a great deal to us. We are also pleased that you enjoyed our rich and carefully maintained breakfast buffet, as well as the quality of the food at Restaurant Soul. It is wonderful to read that you valued the service across our restaurants, bar, and pool area, as well as our wine selection. We are especially proud that the quality and value of the Moroccan wines positively surprised you. At the same time, we sincerely regret the inconvenience you experienced regarding the absence of towels in the fitness area and the way your request was handled. Please accept our apologies for this situation. Your feedback is very important to us and has been shared with the relevant department to ensure improvements are made. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable and seamless stay. Warm Regards, Mrs JABAL Dounia Guest Relation Manager Sofitel Agadir Royal Bay Resort

Dear M.W., Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed the hotel, our friendly team, the breakfast, and the overall atmosphere. Your positive comments truly mean a lot to us. We also thank you for your constructive remarks, which help us continuously improve the comfort of our guests. We hope to have the pleasure of welcoming you again and providing you with an even better stay. Best regards

Bonjour, Merci beaucoup pour votre retour et pour le temps que vous avez pris à partager votre expérience. Nous sommes ravis de savoir que votre séjour vous a plu et espérons avoir le plaisir de vous accueillir à nouveau très prochainement. Cordialement, Mme JABAL Dounia Sofitel Agadir Royal Bay Resort

Hello Mrs S., "Thank you so much for your wonderful feedback! We are delighted to hear that everything was perfect from arrival to departure, and that Soumia, Khadija, Mouheine, and Ali contributed to making your stay memorable. We’re glad you enjoyed our outdoor areas, welcoming lobby, and generous breakfast buffet, as well as the delicious dishes at our Lebanese restaurant. We look forward to welcoming you back anytime. Warm Regards, Mrs JABAL Dounia Guest Relation Manager

Dear Mr V., Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed the room, the dining, and our facilities, including the pool. We sincerely apologize for the inconvenience regarding the Night Club closure. We understand how disappointing this must have been, especially after your prior inquiry and confirmation at check-in. Unfortunately, the closure was due to circumstances beyond our control. We truly appreciate your understanding and hope to have the opportunity to welcome you back to Sofitel Agadir Royal Bay for an even more enjoyable stay in the future. Kind regards, Mrs JABAL Dounia Guest Relation Manager Sofitel Agadir Royal Bay Resort

Hello, Thank you for your detailed feedback. We sincerely apologize for the inconveniences you experienced during your stay. Please be assured that your feedback has been taken seriously and will help us improve our standards. We strive to provide equal and attentive service to all our guests. We hope to have the chance to restore your confidence in Sofitel Agadir Royal Bay Resort during a future visit. Best regards

Dear Mr A. A., Thank you for sharing your feedback. We are constantly striving to improve our services and guest experience, and your comments are noted. We hope to have the opportunity to welcome you again and provide an even better stay in the future. Best regards, Dounia JABAL Guest Relations Manager Sofitel Agadir Royal Bay

Hello Mr B., Thank you for your feedback. We are sorry to hear that your experience did not go as expected. We completely understand your frustration regarding the air conditioning issue and the delay in receiving a new room, as well as the quality of the breakfast. Please rest assured that your comments have been taken into account, and we will work on improving these aspects of our service. The satisfaction of our guests is our priority, and we hope to have the opportunity to provide you with a more enjoyable experience on your next stay. Kind regards,

Dear Mr W., Thank you for your kind words! We’re glad to hear you enjoyed the service, breakfast, cleanliness, and the beautiful view of the sea and pool. We look forward to welcoming you again! Best regards, Mrs JABAL Dounia Guest Relation Manager

Dear Mrs B., Thank you so much for your kind feedback! We are delighted to hear that you enjoyed your 10 days in Agadir and that the location of the hotel, as well as the services, met your expectations. We are thrilled that you found the Hammam and massage treatments relaxing and professional. Your compliments regarding the breakfast and dinner buffet are greatly appreciated, and we are pleased you enjoyed the variety and quality. We hope to welcome you back soon for another memorable stay! Best regards, Mme JABAL Dounia Guest Relations Manager Sofitel Agadir Royal Bay Resort