Sofitel Agadir Royal Bay Resort 5 Sterne

Hello Mr K., Thank you for your feedback and comments. We would like to provide some clarifications regarding the points you raised. Our hotel has centralized heating that operates either in heating mode or air conditioning mode. To ensure that you are comfortable in your room, we also provide a supplementary heater for our guests when necessary. Regarding the wines, we offer a wide selection. When a wine is temporarily unavailable, it is usually due to pending delivery. We have three restaurants: the pool restaurant is currently closed for renovations. To compensate, we have opened the “Du Squid” restaurant continuously from 12:00 PM to 5:00 PM à la carte, and for dinner, we offer our varied buffet at the Zaytoun Restaurant from 7:00 PM to 10:30 PM. However, during the Ramadan period, and in respect of the fasting observed in our country, alcohol is not available before 8:30 PM in our restaurant. We also have the Soul Restaurant à la carte, open from 7:00 PM to midnight. Additionally, room service is available 24/7. Finally, our pools are not heated, as specified in the hotel description. We hope this clarifies the situation and remain at your disposal for any further information. Kind regards,

Hello Mr K., Thank you very much for taking the time to share such a detailed review of your stay. We are truly delighted that you felt so comfortable in your well-maintained balcony room and that you appreciated the overall cleanliness of the hotel. Your kind words about our housekeeping team and their attentiveness mean a great deal to us. We are also pleased that you enjoyed our rich and carefully maintained breakfast buffet, as well as the quality of the food at Restaurant Soul. It is wonderful to read that you valued the service across our restaurants, bar, and pool area, as well as our wine selection. We are especially proud that the quality and value of the Moroccan wines positively surprised you. At the same time, we sincerely regret the inconvenience you experienced regarding the absence of towels in the fitness area and the way your request was handled. Please accept our apologies for this situation. Your feedback is very important to us and has been shared with the relevant department to ensure improvements are made. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable and seamless stay. Warm Regards, Mrs JABAL Dounia Guest Relation Manager Sofitel Agadir Royal Bay Resort

Dear M.W., Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed the hotel, our friendly team, the breakfast, and the overall atmosphere. Your positive comments truly mean a lot to us. We also thank you for your constructive remarks, which help us continuously improve the comfort of our guests. We hope to have the pleasure of welcoming you again and providing you with an even better stay. Best regards

Bonjour, Merci beaucoup pour votre retour et pour le temps que vous avez pris à partager votre expérience. Nous sommes ravis de savoir que votre séjour vous a plu et espérons avoir le plaisir de vous accueillir à nouveau très prochainement. Cordialement, Mme JABAL Dounia Sofitel Agadir Royal Bay Resort

Hello Mrs S., "Thank you so much for your wonderful feedback! We are delighted to hear that everything was perfect from arrival to departure, and that Soumia, Khadija, Mouheine, and Ali contributed to making your stay memorable. We’re glad you enjoyed our outdoor areas, welcoming lobby, and generous breakfast buffet, as well as the delicious dishes at our Lebanese restaurant. We look forward to welcoming you back anytime. Warm Regards, Mrs JABAL Dounia Guest Relation Manager