Rixos Premium Belek - The Land Of Legends Access 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 1,761 件のレビュー

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İleribaşı Mevkii Belek, 07500 ANTALYA, トルコ

説明

ホテルのその他の情報

  • Unique Spa center

  • 39 Luxury villas

  • Sport Academy

  • Sumptuous cuisine

  • Longest beach in Belek

当ホテルの客室

ホテル所在地

Rixos Premium Belek - The Land Of Legends Access

İleribaşı Mevkii Belek
07500 ANTALYA
トルコ

GPS:36.84505, 31.09338

電話番号
ファックス +90 242 710 19 19

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  1,761 件のレビュー

トリップアドバイザーの評価  4.8/5  12,820 件のレビュー

2025エクセレンス認証

إقامة رائعه جدا جدا

トリップアドバイザーの評価 5.0/5

Hassan A トリップアドバイザー認証口コミ

First and foremost, I would like to thank the staff of the Rixos Premium Belek resort, and especially Hamza and Nabila, for their excellent care and attention. Our trip to this wonderful resort was truly amazing. The food was excellent and suitable for everyone, and the rest of the resort's services were fantastic. Thank you all!

Dear Mr. Hassan, Thank you very much for taking the time to share your wonderful feedback. We are truly delighted to hear that you had such an amazing stay with us at Rixos Premium Belek. Your kind words about our team, especially Hamza and Nabila, mean a great deal to us. We will gladly pass on your appreciation to them — knowing they helped make your stay special will certainly make their day. It is also a pleasure to know that you enjoyed our culinary offerings and found all resort services to your satisfaction. Providing exceptional experiences for our guests is always our top priority, and your comments reaffirm our efforts. We hope to have the pleasure of welcoming you back again for another memorable stay. Warm regards, Rixos Premium Belek Management

Fantastic

トリップアドバイザーの評価 5.0/5

Eniola A トリップアドバイザー認証口コミ

Really wonderful resort. There was so much to do for every type of person. Staff and service was incredible. We would definitely love to visit again.

Dear Eniola A, Thank you very much for sharing your lovely feedback. We are thrilled to hear that you had a fantastic experience at Rixos Premium Belek and enjoyed our wide range of activities. Your kind words about our staff and service mean a great deal to us. We will be delighted to welcome you back for another memorable stay in the near future. Warm regards, Rixos Premium Belek Management

Excellent!

トリップアドバイザーの評価 5.0/5

The S トリップアドバイザー認証口コミ

We had a pleasant stay at Rixos Premium Belek. Everything was topnotch from food to service to cleanliness. We will come back sometime in the future.

Dear Arno, Thank you very much for taking the time to share your valuable feedback. We are delighted to hear that your stay with us was pleasant and that our food, service, and cleanliness met your expectations. Your kind words are truly appreciated by our entire team. We would be honored to welcome you back in the future for another excellent experience at our resort. Warm regards, Rixos Premium Belek Management

My new favourite hotel !

トリップアドバイザーの評価 5.0/5

Beverley P トリップアドバイザー認証口コミ

We have just returned from our first visit to Rixos Premium and loved the hotel and what it offers. On check in you are added to a WhatsApp group to assist any needs. Our assistants Kaan and Emine were very helpful with any requests / issues we had and resolved them promptly. We loved the Godiva cafe , Starbucks and the Fruit Bar at the beach where you could select various fresh fruits and have them made into a juice or smoothie. If like myself you wish to carry on with your usual fitness regime while away they have an Exclusive Sports Club which offers a good variety of classes including CrossFit and Fly Yoga all taken by professional enthusiastic friendly instructors and taken on a area on the seafront. The best fitness classes I have ever participated in at a hotel! Another good asset is People’s restaurant where you can have a la carte breakfast, lunch and dinner 24 hours a day. It was a lovely restaurant with nicely presented food, attentive staff and prompt service. There are many positives but just a couple of feedback points that hopefully will be taken productively…. The a la carte booking system dominated our mornings. We wanted to eat in these restaurants each night but every morning was having to try to log on to an App at 10 am to be able to book one for the same evening. If you are able to get through we were often offered 9.30 or 10pm as only availability which for us is too late. Other 5 star hotels we have visited you are able to email in advance of arrival and book restaurants for your duration so can relax once arrived. The hotel has a very good selection of branded spirits. However we found out that not all brands that you can have are on the drinks menu or on the bar shelves so you have to specifically ask if you have a favourite. Lastly we noticed that there were a lot of we assumed mangers as suited, walking around / standing in little groups presumably watching areas but they made no eye contact / did not interact with guests which we thought was strange. Saying all this we had a fab holiday and have already booked to return next year with extended family.

Dear Beverley, Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay at Rixos Premium. We are delighted to hear that we have become your new favourite hotel and that you enjoyed so many aspects of your visit. It is wonderful to know that our colleagues Kaan and Emine were able to assist you promptly and efficiently throughout your stay. Your kind words about our instructors and facilities are truly appreciated. We are equally happy that People’s Restaurant met your expectations with its service and presentation, and that you found the dining experience enjoyable at any time of day. Thank you as well for your constructive feedback regarding the à la carte reservation system, bar menu transparency, and guest interaction from our management team. Your comments are extremely valuable to us, and please be assured they have been shared with the relevant departments for further improvement. We always aim to enhance our guest experience, and feedback such as yours helps us move in the right direction. We are thrilled to hear that, despite these points, you had a wonderful holiday and have already chosen to return next year with your extended family. It will be our pleasure to welcome you back and provide an even more exceptional stay. Warm regards,

Family Holiday with a Disabled Child Ruined by Illness

トリップアドバイザーの評価 1.0/5

xxnikki P トリップアドバイザー認証口コミ

This was supposed to be our first family holiday — something we’d saved for and were so excited about. We booked through TUI and stayed at Rixos Premium Belek in Turkey, but it ended up being one of the worst experiences we’ve ever had. Partway through the trip, all three of us became seriously ill with gastroenteritis — myself, my partner, and our disabled child. My partner was so unwell he had to visit the hospital for treatment, and I was also sick while trying to care for our sick child alone. At around 2 a.m., when I called for the hotel doctor, he demanded £750 in cash for a quick visit and an anti-sickness injection. When I said I didn’t have that kind of money, reception told me to go to a cash machine outside the resort — in the middle of the night — and refused to accept travel insurance. It was frightening and completely inappropriate. When I contacted TUI’s on-site assistance, they were uninterested and unhelpful. They offered no practical support, no welfare checks, and no empathy — unless it involved selling excursions or upgrades. We even asked TUI to fly us home early due to how unwell we were, but they refused, leaving us stuck in miserable conditions. Scared to eat incase we became ill again and not be able to fly home. During this time, the hotel pools were suddenly closed over three days, yet TUI and hotel management denied any outbreak — even though staff themselves admitted the pool was dirty. Antibacterial stations suddenly appeared everywhere, which says it all. Despite clear signs of a hygiene problem, TUI have continued to deny responsibility. We lost five out of ten days of our holiday due to illness, hospital visits, and recovery. Since returning home, TUI have refused to offer any compensation, claiming there’s “no proof” because no lab tests were done in hospital — even though we were all sick and one of us was admitted. The hospital wanted €2000 for, which we refused we knew he just needed an anti-sickeness injection again they was not interested in insurance and said the money is to come from us. We paid €315 to see the doctor and an injection. The only people who showed any genuine care or kindness were the lower-paid hotel staff — the bell boy and our room cleaner — who checked on us daily and tried to help where TUI and management would not. For a company that claims to care about its customers, TUI and Rixos showed zero compassion, zero support, and zero responsibility. Travelling with a disabled child, we expected better. Instead, our first family holiday was traumatic, isolating, and completely ruined. I would never book with Tui or stay at Rixos again, and I strongly urge any family — especially those with children or additional needs — to think twice before travelling with them. When something goes wrong, they simply does not care.

Dear Guest , We are truly sorry to hear that your family became unwell during your holiday, and we sincerely regret that your experience did not meet your expectations. The well-being and comfort of all our guests — especially families and children — are of the utmost importance to us, and we take your concerns very seriously. Please allow us to reassure you that we maintain extremely high standards of hygiene and food safety at Rixos Premium Belek. Our operations follow the internationally recognized HACCP system, with all food handling, storage, and preparation steps carefully controlled, documented, and verified by independent laboratories and governmental health authorities. In addition to daily internal checks, regular microbiological analyses of food, water, ice, and pools are performed by certified external institutions. Recent reports have confirmed full compliance with health and safety standards. Our pools are disinfected, filtered, and monitored every day, and if any temporary closure occurs (for example, for deep cleaning or safety adjustments), this is part of our strict preventive hygiene protocol — not necessarily due to contamination. We fully understand how distressing it must have been to fall ill during a long-awaited family holiday, especially while caring for a child with additional needs. However, illnesses presenting gastroenteritis-like symptoms can be caused by many external factors beyond a hotel’s control — such as exposure while travelling, climate change, dietary adjustments, or contact in shared public areas like airports, excursions, or theme parks. At Rixos Premium Belek, guest health and safety are our highest priorities, and we continuously monitor, document, and verify all hygiene processes to ensure the safest possible environment. We genuinely regret that your holiday was affected in this way and thank you for taking the time to share your experience. Kind regards, Hotel Management

との提携 TripAdvisor

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