Dear Annerose D., Thank you for your wonderful review of Mondrian Hong Kong. We are delighted to know that you enjoyed our convenient location, clean and comfortable room and the views of Hong Kong. It is also gratifying to hear that our breakfast selection, attentive service, and the beautiful view from the breakfast venue contributed positively to your stay. We appreciate your feedback regarding the towel replacement. We understand the importance of sustainable practices and will share your comments with our housekeeping team to ensure greater attention is given to guests' preferences. If you have a moment, we would be grateful if you could share your experience on TripAdvisor using the following link, your kind endorsement and feedback are exceptionally valuable to prospective travelers and inspire our team to continually refine our services https://www.tripadvisor.com.hk/UserReviewEdit-g294217-d20…-MondrianHongKong-Hong_Kong.html We look forward to welcoming you back to Mondrian Hong Kong in the future. Kind regards, Hyde Sit Mondrian Services Manager

Dear Frank T., Thank you for choosing Mondrian Hong Kong and for taking the time to share your glowing feedback following your recent stay. We are truly delighted to hear that you enjoyed our ideal location, amazing views, clean accommodations, and perfect breakfast offerings. Knowing that our attentive team made such a positive impression is wonderful, and your special thanks to Narin have been passed along directly. Narin is thrilled to know that their efforts made your visit so pleasant and memorable. We would be deeply grateful if you would consider taking a moment to share your wonderful experience with the global travel community on TripAdvisor via this link (https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html). Your kind endorsement is exceptionally valuable to prospective travelers and serves as a fantastic source of motivation for our entire team. Thank you once again for your loyalty, and we look forward to the privilege of welcoming you back for another exceptional stay in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Christian S., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you so much for taking the time to share your experience with us. We are absolutely thrilled to hear that you had a "perfect stay" and that our team, the breakfast, and those stunning views made such a positive impression on you. We also appreciate your honest feedback regarding the speed of the internet connection. While we strive to provide a seamless digital experience to match our physical one, it’s clear we have some room for improvement there. Please rest assured that we are sharing your comments with our IT team to explore ways to enhance our bandwidth and connectivity for future stays. It was a pleasure having you as our guest, and we look forward to welcoming you back soon for another delightful stay. Sincerely, Ahmed Javiz Duty Manager

Dear Benedikt G. M., Thank you for choosing Mondrian Hong Kong and for taking the time to share such a positive review. We are delighted to hear that you enjoyed our prime location to be convenient for your stay. It is particularly rewarding to receive your feedback regarding the cleanliness of our rooms and the daily care provided by our housekeeping team. Providing a fresh and welcoming environment is a priority for us, and I will be sure to share your compliments with the entire staff, who will be encouraged by your recognition of their friendly service. Knowing that you highly recommend our hotel is the greatest motivation for our team. We would be very grateful if you would consider sharing these highlights with other travelers on TripAdvisor. Your insights are incredibly valuable to our community and help us continue to provide exceptional experiences. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your patronage, and we look forward to welcoming you back for another wonderful visit in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Britta H., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you so much for your glowing review and for highly recommending us. We are delighted to hear that you had an absolutely wonderful stay and felt truly comfortable in the heart of Kowloon. It is particularly heartening to read that our entire team contributed to your satisfaction. I will certainly share your kind words with all our teammates, as there is no greater motivation for us than knowing our collective efforts made your stay memorable. We also appreciate your honest feedback regarding the speed of the connection. Please accept our apologies for any inconvenience this may have caused; we will share with our IT team, and they could follow up with the service provide to ensure a faster and more seamless digital experience for our guests moving forward. It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in Hong Kong very soon. Sincerely, Ahmed Javiz Duty Manager

Dear Mr. Z., Thank you for choosing Mondrian Hong Kong, and for taking the time to write us a review. We are delighted that you enjoyed our location and design of the hotel. Also, we are glad that you were satisfied of the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To help us continue our pursuit of excellence, we would greatly appreciate if you could take a moment to share your experience at Mondrian Hong Kong with other likeminded travellers on Tripadvisor via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you again in Mondrian Hong Kong. Best regards, SAM TAN

Dear Stefan v. S., Thank you for choosing Mondrian Hong Kong and for taking the time to provide such a detailed and thoughtful account of your recent stay. We are delighted to hear that you appreciated the efficiency and warmth of our team. While our entrance is designed to be a discreet gateway to the vibrant experiences within, we take great pride in ensuring that every guest transition—from check-in to luggage handling and taxi coordination—is seamless and professional. It is wonderful to know that our staff’s proactive service made your travels through the city so much easier. It is also heartening to hear that you found your room to be a spacious and well-equipped sanctuary. Regarding your feedback on the bed firmness, we appreciate your candidness. While we understand that mattress preference is highly subjective, we value your input as it helps us better understand the diverse needs of our international travelers. We are especially pleased that Avoca has been a highlight of your visit. Our team works hard to pair those breathtaking views of the Hong Kong skyline with a breakfast experience that is equally memorable, and your praise is a wonderful testament to their efforts. If you have a moment, we would be truly honored if you could share your experience on TripAdvisor. Your comprehensive insights are incredibly helpful to fellow travelers seeking a quiet yet centrally located home in the heart of the city. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your patronage and your kind words. We eagerly look forward to the pleasure of welcoming you back to Mondrian Hong Kong in the near future. Best regards, Hyde Sit Mondrian Services Manager

Dear Joerg-Christian v. d. M., We are delighted that you enjoyed our location and very pleased to hear that you were satisfied with our service. Taking time out of your day to write this review is truly appreciated. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to the pleasure of welcoming you back in the future for another memorable stay. Warm regards, Christy Wong Duty Manager

Dear Ms. F., Thank you for choosing Mondrian Hong Kong, and for taking the time to write us a review. We are delighted that you enjoyed our location and design of the hotel. Also, we are glad that you were satisfied of the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To help us continue our pursuit of excellence, we would greatly appreciate if you could take a moment to share your experience at Mondrian Hong Kong with other likeminded travellers on Tripadvisor via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you again in Mondrian Hong Kong. Best regards, SAM TAN Duty Manager

Dear Bjoern H., Thank you for choosing Mondrian Hong Kong and for sharing such a detailed review of your stay. We are delighted to hear that you enjoyed our rooms, the stunning views, and the exceptional service provided by our entire team. Your constructive suggestions regarding the provision of insulated water bottles, clearer recycling guidelines for international guests, and your feedback on the loyalty program are greatly appreciated. These insights are invaluable as we strive to enhance our guest experience and sustainability efforts, and I have shared them with our management team for further consideration. We would be honored if you could share your experience on TripAdvisor, as your feedback serves as a wonderful guide for other travelers. https://en.tripadvisor.com.hk/Hotel_Review-g294217-d20…-Reviews-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your high recommendation, and we look forward to welcoming you back in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Mr. B., We very much appreciate your comments regarding your recent stay at the Mondrian Hong Kong. Thank you for taking the time to share such a detailed account of your experience. While I am pleased that you enjoyed our central location and the panoramic views of the Hong Kong skyline, I am deeply sorry to learn that other aspects of your stay fell short of the five-star standard we aim to provide. Please accept my sincerest apologies for the frustrations you encountered, particularly during your 50th birthday celebration. A milestone such as this should be marked with excellence and care, and it is clear we missed the opportunity to make your stay truly seamless. I was, however, pleased to note that our team prepared a birthday amenity and a handwritten card for your arrival to mark the occasion which was setup in the room prior to your arrival. I am particularly concerned by your comments regarding the lack of transparency during check-in. Honesty is a cornerstone of our service philosophy, and it is disappointing to hear that your status benefits were not presented clearly. Please be assured that I have personally reviewed this with our Front Office team to ensure our communication is both transparent and reflective of the respect we have for our loyal guests. Regarding your room upgrade as an ALL-Platinum member, I would like to clarify our procedures to ensure total transparency. The Platinum benefit entitles members to an upgrade to the next room category, subject to availability. Receive an upgrade to the next room category, if available at time of check-in. Excludes villas, one-of-a-kind suites, speciality suites and presidential suites. As you had booked a Harbour Premium King room, our team allocated the highest possible floor available within that category on the day of your arrival. However, I sincerely apologize if this was communicated in a way that felt misleading or dismissive of your loyalty. Furthermore, I have noted your feedback regarding the room size and furnishings. While our design reflects a specific aesthetic, we recognize that luxury is tied to comfort, and your comments are invaluable as we look for ways to enhance our guest experience. I also apologize for the lack of proactive service regarding your luggage; this is certainly not the level of attentiveness we strive for. We take your feedback seriously as a catalyst for improvement and are currently implementing additional training for our team focusing on status recognition and proactive guest service. We would value the opportunity to regain your trust. If your travels bring you back to Hong Kong, please contact me directly via email at du… so that I can personally oversee your arrangements. Thank you again for your honesty and for being a loyal ALL-Platinum member. Sincerely, Ahmed Javiz Duty Manager Mondrian Hong Kong

Dear Julia W., Thank you for choosing Mondrian Hong Kong and for taking the time to share your wonderful feedback. We are delighted to hear that you had a great stay and that you enjoyed our prime location and the spectacular views. It is also rewarding to know that our commitment to maintaining a clean and comfortable environment met your expectations. I will be sure to share your kind words with our entire team, as it serves as a great motivation for us to continue delivering exceptional service. If you have a moment, we would be honored if you could share your experience with other travelers by posting a review on TripAdvisor. Your feedback is invaluable to us and helps others discover the Mondrian experience. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your support. We look forward to the pleasure of welcoming you back for another memorable stay in the near future. Yours sincerely, Hyde Sit Mondrian Services Manager

Dear Peter K., Thank you for choosing to stay at Mondrian Hong Kong and for taking the time to share your feedback with us. I am delighted to learn that you enjoyed our prime location and the spectacular views that our property offers. I have noted your comments regarding the room size. While our rooms are designed to maximize the unique architectural footprint of Tsim Sha Tsui, we understand that space is a vital component of comfort. We appreciate your honest perspective, as it helps us better manage guest expectations and improve our service delivery. I would particularly like to address your feedback concerning our sustainability efforts and your observation regarding the daily change of towels. At Mondrian Hong Kong, we are deeply committed to environmental responsibility; typically, we encourage the reuse of linens to conserve water and energy. I apologize if our housekeeping team replaced your towels more frequently than you preferred, and I will share your comments with our operations team to ensure our green policies are more strictly followed and clearly communicated. We would be very grateful if you could share your experience with the global travel community by posting a review on TripAdvisor. Your insights regarding both our highlights and areas for improvement are incredibly valuable to us and to future travelers. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your patronage. We hope to have the opportunity to welcome you back in the future. Yours sincerely, Hyde Sit Mondrian Services Manager

Dear Daniel N., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. It was a pleasure having you stay with us! Thank you for your wonderful feedback regarding our interior design and prime location. Our team takes great pride in delivering exceptional service, and I will be sure to share your compliments with the entire team—they will be thrilled to hear your feedback. It would be absolutely amazing if you could spread the love on TripAdvisor! Your recommendations can give the travelers around the world a taste of the Mondrian Hong Kong magic and help them plan an unforgettable trip. Simply visit our TripAdvisor page to leave a review and let your words work their magic! We hope to see you again soon for another memorable stay. Sincerely, Ahmed Javiz Duty Manager

Dear Christoph D., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you so much for choosing to stay at Mondrian Hong Kong and for taking the time to share such a detailed review. We are thrilled to hear that you had a wonderful stay and that our team’s attentiveness and courtesy stood out to you. It is also rewarding to know that you enjoyed the functional design and cleanliness of your room, as well as the magnificent views of Victoria Harbour. We are glad our breakfast selection met your needs and provided a great start to your day. I would also like to sincerely apologize for the lack of clarity regarding the payment process following your booking. We understand that a seamless experience should begin the moment you book with us, and I appreciate you bringing this to our attention. I will share your feedback with our reservations team to ensure we improve our pre-arrival communication and make the payment process more transparent for our future guests. We hope to have the pleasure of welcoming you back for another pleasant stay in the near future. Sincerely, Ahmed Javiz Duty Manager

Dear Bernhard A. E. M., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you for taking the time to provide such detailed and candid feedback following your recent stay with us. We sincerely apologize that our property did not meet the 5-star expectations you hold for a luxury experience. I particularly appreciate your constructive comments regarding our room layout and the reception area. We recognize that when space is at a premium, the design must be exceptionally functional. Your suggestion regarding the implementation of "intelligent furniture" to compensate for smaller room dimensions is an excellent point, and I will be sharing this directly with our management team for their review. Furthermore, I have noted your disappointment with the lobby’s architectural flow and our immediate surroundings. While we are situated in a bustling urban district, we strive to ensure the interior of our hotel provides a sophisticated sanctuary that reflects our 5-star rating. We value your insights as they help us refine our concept. We hope to have the opportunity to welcome you back in the future to show you the steps we are taking to improve our guest experience. Sincerely, Ahmed Javiz Duty Manager

Dear Christian S., Thank you for choosing Mondrian Hong Kong, and for taking the time to write us a review. We are delighted to hear that you appreciated our modern hotel concept and found it to be well-executed and comfortable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To help us continue our pursuit of excellence, we would greatly appreciate if you could take a moment to share your experience at Mondrian Hong Kong with other likeminded travellers on Tripadvisor via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you again in Mondrian Hong Kong with another quality experience. Best regards Gary Hung Duty Manager

Dear Hanspeter F., Thank you very much for your kind review and for choosing Mondrian Hong Kong. We were delighted to read that you experienced first-class hospitality during your stay with us. Our primary goal is to ensure our guests feel completely at ease, and it is rewarding to know that we succeeded in every department. I will take great pleasure in sharing your feedback with our reception and housekeeping teams regarding the room's comfort, as well as with our culinary team, who will be thrilled to hear your compliments on the quality and portions of our dining offerings. As you have kindly recommended us, we would be truly grateful if you could share your experience on TripAdvisor. Your insights are incredibly valuable to fellow travelers and serve as a wonderful motivation for our staff to continue delivering exceptional service. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your support. We look forward to the pleasure of welcoming you back for another seamless experience in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Lothar M., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you so much for your wonderful feedback regarding your recent stay with us! We are delighted to hear that you had a great experience and enjoyed the amazing views of the city. It’s fantastic to know that our friendly and helpful team contributed to your satisfaction. We strive to provide excellent service, and your kind words reaffirm our efforts. We’re thrilled that you found our breakfast sensational—not only for the view but for the quality as well. Our roof garden is indeed a lovely place to relax, and we're glad you could take advantage of it. We also appreciate your suggestion regarding the speed of the connection. Your feedback is invaluable to us, and we will certainly consider it for future improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Javiz Duty Manager