Mondrian Hongkong 5 Sterne

Dear Ms. F., Thank you for choosing Mondrian Hong Kong, and for taking the time to write us a review. We are delighted that you enjoyed our location and design of the hotel. Also, we are glad that you were satisfied of the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To help us continue our pursuit of excellence, we would greatly appreciate if you could take a moment to share your experience at Mondrian Hong Kong with other likeminded travellers on Tripadvisor via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you again in Mondrian Hong Kong. Best regards, SAM TAN Duty Manager

Dear Bjoern H., Thank you for choosing Mondrian Hong Kong and for sharing such a detailed review of your stay. We are delighted to hear that you enjoyed our rooms, the stunning views, and the exceptional service provided by our entire team. Your constructive suggestions regarding the provision of insulated water bottles, clearer recycling guidelines for international guests, and your feedback on the loyalty program are greatly appreciated. These insights are invaluable as we strive to enhance our guest experience and sustainability efforts, and I have shared them with our management team for further consideration. We would be honored if you could share your experience on TripAdvisor, as your feedback serves as a wonderful guide for other travelers. https://en.tripadvisor.com.hk/Hotel_Review-g294217-d20…-Reviews-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your high recommendation, and we look forward to welcoming you back in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Mr. B., We very much appreciate your comments regarding your recent stay at the Mondrian Hong Kong. Thank you for taking the time to share such a detailed account of your experience. While I am pleased that you enjoyed our central location and the panoramic views of the Hong Kong skyline, I am deeply sorry to learn that other aspects of your stay fell short of the five-star standard we aim to provide. Please accept my sincerest apologies for the frustrations you encountered, particularly during your 50th birthday celebration. A milestone such as this should be marked with excellence and care, and it is clear we missed the opportunity to make your stay truly seamless. I was, however, pleased to note that our team prepared a birthday amenity and a handwritten card for your arrival to mark the occasion which was setup in the room prior to your arrival. I am particularly concerned by your comments regarding the lack of transparency during check-in. Honesty is a cornerstone of our service philosophy, and it is disappointing to hear that your status benefits were not presented clearly. Please be assured that I have personally reviewed this with our Front Office team to ensure our communication is both transparent and reflective of the respect we have for our loyal guests. Regarding your room upgrade as an ALL-Platinum member, I would like to clarify our procedures to ensure total transparency. The Platinum benefit entitles members to an upgrade to the next room category, subject to availability. Receive an upgrade to the next room category, if available at time of check-in. Excludes villas, one-of-a-kind suites, speciality suites and presidential suites. As you had booked a Harbour Premium King room, our team allocated the highest possible floor available within that category on the day of your arrival. However, I sincerely apologize if this was communicated in a way that felt misleading or dismissive of your loyalty. Furthermore, I have noted your feedback regarding the room size and furnishings. While our design reflects a specific aesthetic, we recognize that luxury is tied to comfort, and your comments are invaluable as we look for ways to enhance our guest experience. I also apologize for the lack of proactive service regarding your luggage; this is certainly not the level of attentiveness we strive for. We take your feedback seriously as a catalyst for improvement and are currently implementing additional training for our team focusing on status recognition and proactive guest service. We would value the opportunity to regain your trust. If your travels bring you back to Hong Kong, please contact me directly via email at du… so that I can personally oversee your arrangements. Thank you again for your honesty and for being a loyal ALL-Platinum member. Sincerely, Ahmed Javiz Duty Manager Mondrian Hong Kong

Dear Julia W., Thank you for choosing Mondrian Hong Kong and for taking the time to share your wonderful feedback. We are delighted to hear that you had a great stay and that you enjoyed our prime location and the spectacular views. It is also rewarding to know that our commitment to maintaining a clean and comfortable environment met your expectations. I will be sure to share your kind words with our entire team, as it serves as a great motivation for us to continue delivering exceptional service. If you have a moment, we would be honored if you could share your experience with other travelers by posting a review on TripAdvisor. Your feedback is invaluable to us and helps others discover the Mondrian experience. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your support. We look forward to the pleasure of welcoming you back for another memorable stay in the near future. Yours sincerely, Hyde Sit Mondrian Services Manager

Dear Peter K., Thank you for choosing to stay at Mondrian Hong Kong and for taking the time to share your feedback with us. I am delighted to learn that you enjoyed our prime location and the spectacular views that our property offers. I have noted your comments regarding the room size. While our rooms are designed to maximize the unique architectural footprint of Tsim Sha Tsui, we understand that space is a vital component of comfort. We appreciate your honest perspective, as it helps us better manage guest expectations and improve our service delivery. I would particularly like to address your feedback concerning our sustainability efforts and your observation regarding the daily change of towels. At Mondrian Hong Kong, we are deeply committed to environmental responsibility; typically, we encourage the reuse of linens to conserve water and energy. I apologize if our housekeeping team replaced your towels more frequently than you preferred, and I will share your comments with our operations team to ensure our green policies are more strictly followed and clearly communicated. We would be very grateful if you could share your experience with the global travel community by posting a review on TripAdvisor. Your insights regarding both our highlights and areas for improvement are incredibly valuable to us and to future travelers. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your patronage. We hope to have the opportunity to welcome you back in the future. Yours sincerely, Hyde Sit Mondrian Services Manager