Dear L., Thank you for taking the time to share your feedback and for rating your stay. We are delighted to learn that you enjoyed our convenient location, with easy access to public transportation and nearby attractions, and that you found our team friendly and welcoming. It is also wonderful to know that you were pleased with your room and had an enjoyable stay overall. We sincerely appreciate your suggestion regarding a waiting room or dedicated facility for guests with late-night departures. Your feedback is valuable, and we understand how beneficial such an amenity could be for travelers checking out earlier in the day before long-haul flights. We will certainly share your comments with our management team for consideration as we continuously look for ways to enhance our guest experience. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back on your next visit to Hong Kong. Warm regards, Narin SOOKSOMWAT Duty Manager

Dear Jenny R., Thank you for selecting Mondrian Hong Kong and for taking the time to share your feedback with us. We are delighted to know that you appreciated our chic design, prime location in Tsim Sha Tsui, and welcoming service, as well as the beautiful views during breakfast. At the same time, we have noted your comments regarding our pricing relative to other properties in the area. We continuously review our positioning to ensure we offer an exceptional lifestyle experience alongside strong overall value. If your schedule permits, we would be deeply appreciative if you could share your experience on TripAdvisor via this link ( https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html ). Your comments provide great encouragement to our team and serve as a helpful guide for future visitors. Thank you once again for your stay, and we look forward to welcoming you back in the future. Warm regards, Hyde Sit Mondrian Services Manager

Dear H., Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our location convenient for accessing the local metro network. At the same time, we sincerely apologize for the areas where your experience did not meet your expectations. Please allow us to address your concerns and share the steps we are taking to ensure a better stay for our guests. We deeply regret to learn about the condition of your room floor during your eight-night stay. Cleanliness is a top priority for us, and failing to vacuum your room for such a duration is far below our usual standards. We have addressed this directly with our housekeeping management team to reinforce strict daily quality control measures and room inspection procedures moving forward. Unlike a traditional high-volume buffet, our breakfast concept at Avoca focuses on freshly prepared, made-to-order dishes to ensure the highest quality and freshness, with menu selections rotated regularly. We are pleased that many guests appreciate this personalized dining experience. That said, we understand that menu variety, service efficiency, and overall dining flow are important, particularly for guests staying multiple nights. We have shared your comments with our Food & Beverage leadership team and will continue reviewing our breakfast offerings and service workflow while exploring different opportunities to further enhance the guest experience. To enjoy a more relaxed atmosphere, we kindly recommend arriving before 08:30hrs, as the outlet tends to become quite busy after that time. Our Avoca team recalls welcoming you during your stay and noted that you preferred sitting individually at a high table rather than relocating to a window seat when offered. We always aim to respect our guests' personal dining preferences and provide a comfortable dining environment for everyone. We are sorry to hear that you found our rooms too small. At Mondrian Hong Kong, we offer a variety of room categories with different layouts and sizes, each thoughtfully designed to optimize comfort and functionality. While our guestrooms are designed to maximize urban efficiency, we appreciate that room size can play a significant role in overall comfort, especially during an extended stay. For your next visit, we would be delighted to assist with selecting a room category that better suits your preferences. If additional space or a higher floor is preferred, our Skyline or Harbour Premier room categories may provide a more enjoyable experience. Thank you once again for your constructive feedback. It plays an essential role in helping us refine our guest experience, and we hope to have the opportunity to welcome you back for a significantly improved stay in the future. Warm regards, Dilys Chan Duty Manager Mondrian Hong Kong

Dear Martina S. H., Thank you for choosing to stay with us and for sharing your wonderful feedback. We are delighted to learn that you enjoyed our convenient location, modern facilities, and bright guest room. Most importantly, it is truly rewarding to know that our team’s friendly and attentive service helped make your stay a pleasant one. Your kind comments will be shared with our colleagues, as recognition like yours serves as great encouragement for us to continue delivering memorable experiences to our guests. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your support. We look forward to welcoming you back to Mondrian Hong Kong for another enjoyable stay in the near future. Warm regards, Christy Wong Duty Manager

Dear Annelise B., Thank you for choosing to stay with us and for sharing your wonderful feedback. We are absolutely delighted to hear that you had such an enjoyable stay and that everything was perfect, from your room and the sensational views to the breakfast and the service provided by our team. Your kind words are truly appreciated and will be shared with our colleagues, who will be thrilled to know they helped make your experience a memorable one. We are also pleased that you found the in-room drinking water filtration system convenient. As part of our commitment to providing a comfortable stay while reducing single-use plastic waste, we are delighted to know that this feature added value to your experience. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your generous compliments and support. It was a pleasure having you stay with us, and we look forward to welcoming you back to Mondrian Hong Kong for another exceptional stay in the near future. Warm regards, Christy Wong Duty Manager

Dear R., Thank you for choosing Mondrian Hong Kong and for taking the time to share your outstanding review. We are delighted to learn that you had such an enjoyable stay and that you found our hotel beautiful, well located, and ideal for exploring Hong Kong on foot. It is especially rewarding to know that our friendly and helpful team helped make your experience memorable. We are also pleased that you appreciated our convenient location, which allows guests to easily discover the vibrant dining, shopping, and cultural attractions surrounding the hotel. Your comments affirm the experience we strive to create for every guest. As a valued ALL Accor Live Limitless Platinum member, we sincerely appreciate your loyalty and are honored by your trust in choosing to stay with us. Knowing that you would choose Mondrian Hong Kong again is the greatest compliment we could receive. We would be very grateful if you could also share these kind sentiments on TripAdvisor. Your feedback serves as a vital guide for other guests and remains an invaluable tool for our continuous improvement. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your support and recommendation. We are truly grateful for your kind words and are thrilled to know that you would very likely stay with us again. We look forward to welcoming you back to Mondrian Hong Kong for another memorable stay in the near future. Warm regards, Narin SOOKSOMWAT Duty Manager

Dear T., Thank you for taking the time to share your feedback regarding your recent stay with us and for your loyalty as an ALL-Accor Gold member. We are delighted to learn that you had a very good stay and enjoyed our convenient location, which allowed you to easily explore the city on foot. It is also wonderful to know that our team made a positive impression through their friendly and helpful service. Your kind compliments about our housekeeping team and the excellent cleaning service are greatly appreciated and will be shared with the entire team. At the same time, we sincerely apologize for the inconvenience caused by the lack of wardrobe space in your room. We understand how important sufficient storage is, especially during a two-week stay, and we regret that this impacted your overall comfort. Your feedback has been noted and will be shared with the relevant team as we continually look for ways to improve our guest experience. We are especially grateful for your recognition of our colleagues. While you were unable to recall their names, it is rewarding to know that several team members contributed positively to your stay through their warm and attentive service. If time permits, we would be deeply grateful if you could share your experience on TripAdvisor via this link ( https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html ). Your comments serve as a wonderful source of encouragement for our staff and offer valuable guidance to future travelers. Thank you once again for staying with us, and we look forward to welcoming you back for another peaceful stay in the near future. Warm regards, Narin SOOKSOMWAT Duty Manager

Dear S., Thank you so much for taking the time to share such a thoughtful and detailed review of your stay with us. We are thrilled to hear that you found our hotel to be a "perfect stopover" and that you enjoyed our modern design, convenient location, and the harbor views from your room. We truly appreciate your constructive feedback regarding the room layout and breakfast offerings. We have noted your preference for a separate toilet and will certainly keep this in mind for future design considerations. Additionally, we are delighted that you appreciated our unique, crowd-free breakfast concept, and we will share your suggestion for a couple of additional Asian breakfast options with our culinary team to see how we can further enhance the experience. It is also wonderful to hear that our team's friendly, cheerful service left such a positive impression. Regarding your note about the in-room amenities, we completely understand your perspective on sustainability and appreciate you bringing the kettle versus Nespresso machine preference to our attention as we continually evaluate our environmental impact. We look forward to welcoming you back for another wonderful stay soon! Sincerely, Ahmed Javiz Duty Manager

Dear S., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted that you enjoyed our prime location, the beautiful views, and a smooth booking process. We also appreciate your kind recognition of Sunny, which we will certainly share with them as a wonderful encouragement to the entire team. At the same time, we sincerely appreciate your constructive feedback regarding room size, vacuuming standards, and room amenities. We hold our cleanliness and guest comfort to the highest standards, and your comments regarding housekeeping have been shared directly with our team for immediate review and improvement. Regarding our water provision, we utilize in-room filtration systems (water purifier) as part of our sustainability efforts, but we truly value your preference for glass bottles and will take this into thoughtful consideration. As an ALL – Accor Live Limitless Gold member, your loyalty is deeply valued, and your comments help us continually refine our guest experience. We hope to have the pleasure of welcoming you back for an improved stay in the future. Sincerely, Ahmed Javiz Duty Manager

Dear Andreas B., Thank you for sharing such a wonderful review of your stay with us. We are truly delighted to learn that you felt at home from the moment you arrived and that every aspect of your experience was top-notch. Your compliments regarding our thoughtfully selected materials, elegant furnishings, and attention to detail are greatly appreciated, as these elements have been carefully curated to create a stylish and welcoming environment for our guests. Most importantly, we are thrilled to know that our team made such a memorable impression. A special thank you for recognizing Maxi and Sunny for their exceptional care and hospitality. We will also be sure to share your kind words with our entire Lobby Team, who consistently strive to deliver warm, intuitive, and personalized service. We are equally pleased that you thoroughly enjoyed our curated breakfast experience. Receiving such high praise is a wonderful compliment that will be shared with our culinary team. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your generous feedback and for choosing Mondrian Hong Kong. We look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Christy Wong Duty Manager

Dear Annerose D., Thank you for your wonderful review of Mondrian Hong Kong. We are delighted to know that you enjoyed our convenient location, clean and comfortable room and the views of Hong Kong. It is also gratifying to hear that our breakfast selection, attentive service, and the beautiful view from the breakfast venue contributed positively to your stay. We appreciate your feedback regarding the towel replacement. We understand the importance of sustainable practices and will share your comments with our housekeeping team to ensure greater attention is given to guests' preferences. If you have a moment, we would be grateful if you could share your experience on TripAdvisor using the following link, your kind endorsement and feedback are exceptionally valuable to prospective travelers and inspire our team to continually refine our services https://www.tripadvisor.com.hk/UserReviewEdit-g294217-d20…-MondrianHongKong-Hong_Kong.html We look forward to welcoming you back to Mondrian Hong Kong in the future. Kind regards, Hyde Sit Mondrian Services Manager

Dear Frank T., Thank you for choosing Mondrian Hong Kong and for taking the time to share your glowing feedback following your recent stay. We are truly delighted to hear that you enjoyed our ideal location, amazing views, clean accommodations, and perfect breakfast offerings. Knowing that our attentive team made such a positive impression is wonderful, and your special thanks to Narin have been passed along directly. Narin is thrilled to know that their efforts made your visit so pleasant and memorable. We would be deeply grateful if you would consider taking a moment to share your wonderful experience with the global travel community on TripAdvisor via this link (https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html). Your kind endorsement is exceptionally valuable to prospective travelers and serves as a fantastic source of motivation for our entire team. Thank you once again for your loyalty, and we look forward to the privilege of welcoming you back for another exceptional stay in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Christian S., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you so much for taking the time to share your experience with us. We are absolutely thrilled to hear that you had a "perfect stay" and that our team, the breakfast, and those stunning views made such a positive impression on you. We also appreciate your honest feedback regarding the speed of the internet connection. While we strive to provide a seamless digital experience to match our physical one, it’s clear we have some room for improvement there. Please rest assured that we are sharing your comments with our IT team to explore ways to enhance our bandwidth and connectivity for future stays. It was a pleasure having you as our guest, and we look forward to welcoming you back soon for another delightful stay. Sincerely, Ahmed Javiz Duty Manager

Dear Benedikt G. M., Thank you for choosing Mondrian Hong Kong and for taking the time to share such a positive review. We are delighted to hear that you enjoyed our prime location to be convenient for your stay. It is particularly rewarding to receive your feedback regarding the cleanliness of our rooms and the daily care provided by our housekeeping team. Providing a fresh and welcoming environment is a priority for us, and I will be sure to share your compliments with the entire staff, who will be encouraged by your recognition of their friendly service. Knowing that you highly recommend our hotel is the greatest motivation for our team. We would be very grateful if you would consider sharing these highlights with other travelers on TripAdvisor. Your insights are incredibly valuable to our community and help us continue to provide exceptional experiences. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your patronage, and we look forward to welcoming you back for another wonderful visit in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Britta H., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you so much for your glowing review and for highly recommending us. We are delighted to hear that you had an absolutely wonderful stay and felt truly comfortable in the heart of Kowloon. It is particularly heartening to read that our entire team contributed to your satisfaction. I will certainly share your kind words with all our teammates, as there is no greater motivation for us than knowing our collective efforts made your stay memorable. We also appreciate your honest feedback regarding the speed of the connection. Please accept our apologies for any inconvenience this may have caused; we will share with our IT team, and they could follow up with the service provide to ensure a faster and more seamless digital experience for our guests moving forward. It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in Hong Kong very soon. Sincerely, Ahmed Javiz Duty Manager

Dear Mr. Z., Thank you for choosing Mondrian Hong Kong, and for taking the time to write us a review. We are delighted that you enjoyed our location and design of the hotel. Also, we are glad that you were satisfied of the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To help us continue our pursuit of excellence, we would greatly appreciate if you could take a moment to share your experience at Mondrian Hong Kong with other likeminded travellers on Tripadvisor via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you again in Mondrian Hong Kong. Best regards, SAM TAN

Dear Stefan v. S., Thank you for choosing Mondrian Hong Kong and for taking the time to provide such a detailed and thoughtful account of your recent stay. We are delighted to hear that you appreciated the efficiency and warmth of our team. While our entrance is designed to be a discreet gateway to the vibrant experiences within, we take great pride in ensuring that every guest transition—from check-in to luggage handling and taxi coordination—is seamless and professional. It is wonderful to know that our staff’s proactive service made your travels through the city so much easier. It is also heartening to hear that you found your room to be a spacious and well-equipped sanctuary. Regarding your feedback on the bed firmness, we appreciate your candidness. While we understand that mattress preference is highly subjective, we value your input as it helps us better understand the diverse needs of our international travelers. We are especially pleased that Avoca has been a highlight of your visit. Our team works hard to pair those breathtaking views of the Hong Kong skyline with a breakfast experience that is equally memorable, and your praise is a wonderful testament to their efforts. If you have a moment, we would be truly honored if you could share your experience on TripAdvisor. Your comprehensive insights are incredibly helpful to fellow travelers seeking a quiet yet centrally located home in the heart of the city. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your patronage and your kind words. We eagerly look forward to the pleasure of welcoming you back to Mondrian Hong Kong in the near future. Best regards, Hyde Sit Mondrian Services Manager

Dear Joerg-Christian v. d. M., We are delighted that you enjoyed our location and very pleased to hear that you were satisfied with our service. Taking time out of your day to write this review is truly appreciated. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would not only help other travelers make informed decisions, but it would also serve as valuable feedback to help us continue enhancing our services. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to the pleasure of welcoming you back in the future for another memorable stay. Warm regards, Christy Wong Duty Manager

Dear Ms. F., Thank you for choosing Mondrian Hong Kong, and for taking the time to write us a review. We are delighted that you enjoyed our location and design of the hotel. Also, we are glad that you were satisfied of the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To help us continue our pursuit of excellence, we would greatly appreciate if you could take a moment to share your experience at Mondrian Hong Kong with other likeminded travellers on Tripadvisor via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you again in Mondrian Hong Kong. Best regards, SAM TAN Duty Manager