Mondrian Hongkong 5 Sterne

Dear Mr. B., We very much appreciate your comments regarding your recent stay at the Mondrian Hong Kong. Thank you for taking the time to share such a detailed account of your experience. While I am pleased that you enjoyed our central location and the panoramic views of the Hong Kong skyline, I am deeply sorry to learn that other aspects of your stay fell short of the five-star standard we aim to provide. Please accept my sincerest apologies for the frustrations you encountered, particularly during your 50th birthday celebration. A milestone such as this should be marked with excellence and care, and it is clear we missed the opportunity to make your stay truly seamless. I was, however, pleased to note that our team prepared a birthday amenity and a handwritten card for your arrival to mark the occasion which was setup in the room prior to your arrival. I am particularly concerned by your comments regarding the lack of transparency during check-in. Honesty is a cornerstone of our service philosophy, and it is disappointing to hear that your status benefits were not presented clearly. Please be assured that I have personally reviewed this with our Front Office team to ensure our communication is both transparent and reflective of the respect we have for our loyal guests. Regarding your room upgrade as an ALL-Platinum member, I would like to clarify our procedures to ensure total transparency. The Platinum benefit entitles members to an upgrade to the next room category, subject to availability. Receive an upgrade to the next room category, if available at time of check-in. Excludes villas, one-of-a-kind suites, speciality suites and presidential suites. As you had booked a Harbour Premium King room, our team allocated the highest possible floor available within that category on the day of your arrival. However, I sincerely apologize if this was communicated in a way that felt misleading or dismissive of your loyalty. Furthermore, I have noted your feedback regarding the room size and furnishings. While our design reflects a specific aesthetic, we recognize that luxury is tied to comfort, and your comments are invaluable as we look for ways to enhance our guest experience. I also apologize for the lack of proactive service regarding your luggage; this is certainly not the level of attentiveness we strive for. We take your feedback seriously as a catalyst for improvement and are currently implementing additional training for our team focusing on status recognition and proactive guest service. We would value the opportunity to regain your trust. If your travels bring you back to Hong Kong, please contact me directly via email at du… so that I can personally oversee your arrangements. Thank you again for your honesty and for being a loyal ALL-Platinum member. Sincerely, Ahmed Javiz Duty Manager Mondrian Hong Kong

Dear Julia W., Thank you for choosing Mondrian Hong Kong and for taking the time to share your wonderful feedback. We are delighted to hear that you had a great stay and that you enjoyed our prime location and the spectacular views. It is also rewarding to know that our commitment to maintaining a clean and comfortable environment met your expectations. I will be sure to share your kind words with our entire team, as it serves as a great motivation for us to continue delivering exceptional service. If you have a moment, we would be honored if you could share your experience with other travelers by posting a review on TripAdvisor. Your feedback is invaluable to us and helps others discover the Mondrian experience. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your support. We look forward to the pleasure of welcoming you back for another memorable stay in the near future. Yours sincerely, Hyde Sit Mondrian Services Manager

Dear Peter K., Thank you for choosing to stay at Mondrian Hong Kong and for taking the time to share your feedback with us. I am delighted to learn that you enjoyed our prime location and the spectacular views that our property offers. I have noted your comments regarding the room size. While our rooms are designed to maximize the unique architectural footprint of Tsim Sha Tsui, we understand that space is a vital component of comfort. We appreciate your honest perspective, as it helps us better manage guest expectations and improve our service delivery. I would particularly like to address your feedback concerning our sustainability efforts and your observation regarding the daily change of towels. At Mondrian Hong Kong, we are deeply committed to environmental responsibility; typically, we encourage the reuse of linens to conserve water and energy. I apologize if our housekeeping team replaced your towels more frequently than you preferred, and I will share your comments with our operations team to ensure our green policies are more strictly followed and clearly communicated. We would be very grateful if you could share your experience with the global travel community by posting a review on TripAdvisor. Your insights regarding both our highlights and areas for improvement are incredibly valuable to us and to future travelers. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your patronage. We hope to have the opportunity to welcome you back in the future. Yours sincerely, Hyde Sit Mondrian Services Manager

Dear Daniel N., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. It was a pleasure having you stay with us! Thank you for your wonderful feedback regarding our interior design and prime location. Our team takes great pride in delivering exceptional service, and I will be sure to share your compliments with the entire team—they will be thrilled to hear your feedback. It would be absolutely amazing if you could spread the love on TripAdvisor! Your recommendations can give the travelers around the world a taste of the Mondrian Hong Kong magic and help them plan an unforgettable trip. Simply visit our TripAdvisor page to leave a review and let your words work their magic! We hope to see you again soon for another memorable stay. Sincerely, Ahmed Javiz Duty Manager

Dear Christoph D., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you so much for choosing to stay at Mondrian Hong Kong and for taking the time to share such a detailed review. We are thrilled to hear that you had a wonderful stay and that our team’s attentiveness and courtesy stood out to you. It is also rewarding to know that you enjoyed the functional design and cleanliness of your room, as well as the magnificent views of Victoria Harbour. We are glad our breakfast selection met your needs and provided a great start to your day. I would also like to sincerely apologize for the lack of clarity regarding the payment process following your booking. We understand that a seamless experience should begin the moment you book with us, and I appreciate you bringing this to our attention. I will share your feedback with our reservations team to ensure we improve our pre-arrival communication and make the payment process more transparent for our future guests. We hope to have the pleasure of welcoming you back for another pleasant stay in the near future. Sincerely, Ahmed Javiz Duty Manager