Carton House, a Fairmont Managed Hotel bintang 5

Catatan tamu Avis (Peringkat ALL) 4.5/5 1.136 ulasan

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Deskripsi

Keistimewaan hotel

  • Award winning restaurants to enjoy

  • Innovative treatment menus and thermal relaxation experience

  • A wealth of resort activities await

  • 169 bedrooms in total, 18 of which are located in The House

  • Conference and events facilities

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Lokasi hotel

Carton House, a Fairmont Managed Hotel

Maynooth, Co Kildare, Ireland
KILDARE
Ireland

GPS:53.3922, -6.5681

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat ALL  4.5/5  1.136 ulasan

Peringkat TripAdvisor  4.5/5  415 ulasan

Sertifikat keunggulan 2023

Amazing weekend … fabulous team!

Catatan Tripadvisor 5.0/5

Flyer625715 Ulasan TripAdvisor tersertifikasi

We had a fabulous family weekend for my parents retirement in carton house. Fab hotel, beautiful rooms, great food, staff are fantastic. The management team in the hotel went out of their way to ensure we had a special weekend. Special thanks to triona and Selina for looking after us so well!!

Dear Flyer625715, We very much appreciate your comments regarding your stay at the Carton House, a Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Triona and Selina who you have mentioed. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gavin Fogarty Director of Rooms

Very good but with some poor management decisions.

Catatan Tripadvisor 3.0/5

Darren N Keluarga - Ulasan TripAdvisor tersertifikasi

First of all, the hotel is very good at the January price point that we paid. The staff (except for one) were loverly to us and our pet dog. We would stay again. I would recommend it to people and their four legged friends as long as there is not a price hike (Despite my recommendations). There are a few points that I would like to make where improvements could/should be made. The staff were excellent but they do need to be better trained. So this constructive criticism is directed at the Training Dept &/or Management team. You charge a premium for food, so we were put out on occasion's (but not put off) by some or the smaller details. (i) Train staff to pour wine, supply the right glasses (red/white wine) - guest should not have to get up to get their wine bottle from afar. (ii) Don't say that someone can't have their steak 'well-done' and embarrass them in front of the table. Everyone is different, customer first! (iii) Don't be rigid with what you can serve. One example: A child can order chips from the children's menu but the following evening when the children did not attend dinner, some of the adults ordered chips as a side order and the response was 'sorry, we don't do them'. We were spending over 650 per meal, so you need to up your game (TRAINING). (iv) Avoid asking diners to pass plates because staff can't remember the order placement. FYI: For the sub standard (but still enjoyable meal) I still paid the service charge as this is not the fault of the staff. They were very nice. Availability of places to eat within the restaurant. - For lunch next day we were told that the restaurant was closed for guests (those paying for overnight accommodation) because the hotel took a booking for the corporate function that day. They were on what I imagine a course for the day. You actually put them before your hotel guests. This is terrible, cashing in at the expense of others! - We were told that we could order room service (10 euro tray charge) but what guests wants to be told that they can only have lunch if it's in their room or have a snack at the golf course cafe where we would have to walk outside for a roll/sandwich and takeaway coffee. We were also told that we could have barfood, but that would be from 2pm. - We understand that you closed some of your eateries for renovation at the same time and that left one place that you booked out for the Corporates. You should have had bar food available from 12-2pm to cover this off but you failed to do so. You shunned guests staying at the hotel. Rigid/Penny pinching/Poor Management for a lovely five star hotel. General - The pool is massive, the changing rooms are nice. The pool area needs a lick of paint and a bit more 'wow' added. It would be a good idea to not have the cables poking out of the alcoves (water and electrics). - Grounds are large, nice for dog walks. - Rooms are nice and empty fridge is handy. - Water available for free at reception. - It's not always clear to first timers where the front desk is, especially when staff are not there. - Not an issue but some 5 star hotels, show you to your room. They don't do it at Carton House Hotel. - Lobby area is very nice, as is the bar area. - You have great staff and most go beyond their duty (well done staff!) but I question management and training. Before I posted on trip advisor, I did ask for a chat with the General Manager (via email). Their auto response was " Thank you for completing our online Enquiry form. A member of our team will contact you within 24 hours to discuss how we can assist you. However, it has been six weeks now and no response via email or phone. So I have shared my views with you all. If I had spoken to someone, I would have removed some of the above and verbally shared as a learning.

Dear Darren N, Thank you for taking the time and trouble to complete a review following your recent stay at Carton House, a Fairmont Managed Hotel. At Carton House we all take great pride in providing our guests with the highest standards of service, therefore I am deeply saddened to learn that we failed to meet your expectations and the lack of response you received on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously please could you contact me directly on gavin.fogarty@fairmont.com. Yours sincerely, Gavin Fogarty Director of Rooms

Amazing. Love the Fairmont Brand

Catatan Tripadvisor 4.0/5

jenjacknick Bisnis - Ulasan TripAdvisor tersertifikasi

2nd visit since the rebranding to Fairmont I was skeptical at first, but this is truly a Fairmont hotel. Lots of little service touches which make it feel so familiar. Big shout out to Jack who welcomed us and provided a tour. He was knowledgeable balanced with humor. The stay was nothing short of perfect. We will return if just to have one of Jack’s suggested cocktails.

Dear jenjacknick, We very much appreciate your comments regarding your stay at the Carton House, a Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Jack who you have mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gavin Fogarty Director of Rooms

Health and Safety Issue - Children’s Pool

Catatan Tripadvisor 2.0/5

Marian O Keluarga - Ulasan TripAdvisor tersertifikasi

Stayed here March 2024 with my husband and baby before I went back to work after Maternity leave. One of the reasons we picked Carton house was because of the Spa. Big mistake. Some small issues like the pool was freezing and the jacuzzi was broken, annoyances. HOWEVER the major issue was how utterly disgusting the children’s pool was. Black and white pieces of plastic floating in the water. Filthy pool floor. Hard to tell when it was last cleaned. I took photos and video and hightailed it out of the pool. We stayed 3 nights but that was the only time we used the spa/pool which was such a disappointment. Probably worse was the fact that I tried to highlight this issue privately with the duty manager rather than write a review… still waiting for a call back.

Dear Marian O, Thank you for taking the time and trouble to complete a review following your recent stay at Carton House, a Fairmont Managed Hotel. Firstly congratulations on the new arrival to your family! At Carton House we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that our spa and wellness facilities failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously please could you contact me directly on gavin.fogarty@fairmont.com. Yours sincerely, Gavin Fogarty Director of Rooms

Pool and gym facilities not even two star

Catatan Tripadvisor 1.0/5

Emily S Ulasan TripAdvisor tersertifikasi

The ladies rooms changing facilities are not kept to two star, never mind five star, standard of cleanliness at all. The basins are blocked and dirty, the showers are dirty. There are no hand towels. When I queried this, I was told they are on order and that the spa is not allowed to borrow hand towels from the hotel. I find it hard to believe that two departments in a supposed five star resort can’t come to an arrangement to borrow some hand towels. You are clearly not putting your guests first. There were no wipes in the gym and the bin was overflowing. There were also stains on supposedly clean towels.

Dear emilysQ4264YL, Thank you for taking the time and trouble to complete a review following your recent stay at Carton House, a Fairmont Managed Hotel. At Carton House we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that our spa facilities failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously please could you contact me directly on gavin.fogarty@fairmont.com. Yours sincerely, Gavin Fogarty Director of Rooms

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