Mövenpick Grand Al Bustan Dubai 5 Sterne

Dear Gudrun O., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you were highly satisfied with your room, cleanliness, breakfast experience, and the friendly and efficient service provided by our reception and restaurant teams. At the same time, we sincerely apologize for the inconvenience caused by the noise level of the music at the pool and the cleanliness of the tables during the morning hours. Please be assured that your comments have been shared with the relevant teams, and corrective measures are being taken to ensure a more comfortable and well-maintained environment for our guests. Your feedback is truly appreciated as it helps us continuously improve our services. We look forward to welcoming you back for an even better and more relaxing stay in the future. Warm regards, Management Team

Dear Mr. D. , Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely regret that your overall experience did not meet your expectations, especially during what was clearly a very challenging and stressful travel situation. First and foremost, we would like to express our understanding regarding the flight disruptions and the uncertainty you experienced. We truly empathize with the difficulties caused by the circumstances beyond control, and we regret any frustration caused by the lack of clarity regarding the stay extension. While certain decisions may depend on external approvals, we acknowledge that clearer and more consistent communication from our side would have made the situation easier, and this will be reviewed internally. We are also very sorry to hear about the disturbance caused by the music in the lobby during late hours. Please accept our sincere apologies for the inconvenience caused to your rest. Your feedback has been taken seriously, and we are addressing this with the concerned team to ensure that guest comfort and quiet hours are respected more consistently moving forward. At the same time, we truly appreciate your kind words about our team, and we are pleased to know that their friendliness and helpfulness were a positive aspect of your stay. We also note your comments regarding WIFI connectivity and will share this with our IT team for further review and improvement. Your feedback is extremely valuable to us as it helps us identify areas where we need to improve, particularly in communication and consistency of service. We sincerely hope to have the opportunity to welcome you again in the future under more favorable circumstances and provide you with a much more comfortable and seamless experience. Warm regards, Management Team

Dear Ms. Christine T., Thank you for your wonderful review and for choosing to stay at Mövenpick Grand Al Bustan Dubai. We are delighted to hear that you had a perfect stay and enjoyed our friendly and attentive team, as well as the pool terrace. Your kind words and perfect rating are greatly appreciated and motivate our entire team to continue delivering exceptional experiences. We look forward to welcoming you back on your next visit to Dubai for another memorable stay. Kind regards, Guest Relations Team

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Grand Al Bustan Dubai. We are pleased to hear that you appreciated our team, the location, and breakfast offerings. At the same time, we sincerely apologize that the cleanliness of your room did not meet your expectations and that noise disturbed your stay. Please rest assured that your comments have been shared with our housekeeping and operations teams to address these issues and improve our service. We truly value your loyalty as an ALL Accor member and hope to have the opportunity to welcome you back for a more comfortable and enjoyable experience. Warm regards,

Dear Valued Guest, Thank you for sharing your detailed feedback following your recent stay with us. We are pleased to know that you appreciated our convenient location, friendly and helpful team, and the quality of our breakfast, as well as the service provided by Ms. Cleeva. Your kind words are truly encouraging. At the same time, we sincerely regret the aspects of your stay that did not meet expectations, particularly regarding cleanliness under the bed and the condition of the pool and sauna areas. Please accept our apologies for these shortcomings. Your comments have been shared with the relevant departments, as they are valuable in supporting our ongoing improvement and renovation plans. We appreciate your honest feedback and hope to have the opportunity to welcome you back for an improved experience in the future. Warm regards,