日内瓦费尔蒙大酒店（2019 年 12 月开业） 5 星

客户意见评级 (ALL 评级) 4.6/5 779 评论

保证最优惠房价
日内瓦费尔蒙大酒店（2019 年 12 月开业） - Image 1
日内瓦费尔蒙大酒店（2019 年 12 月开业） - Image 2
日内瓦费尔蒙大酒店（2019 年 12 月开业） - Image 3
日内瓦费尔蒙大酒店（2019 年 12 月开业） - Image 4
Quai Du Mont Blanc 19, 1201 日内瓦, 瑞士

描述

酒店其他优惠

  • 酒店位于湖边，地理位置优越，可欣赏日内瓦湖、阿尔卑斯山和老城的全景

  • 3 间专属美食餐厅、1 个舒适的休闲区、1 间酒吧和季节性概念主题

  • 超大的 5 星级酒店，设有 412 间客房和套房以及 13 个会议场所，最多可容纳 1300 人

  • 独特的费尔蒙水疗中心配备健身中心和日内瓦最大的私人室内游泳池

  • 莱曼剧院可容纳 1300 人

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酒店位置

日内瓦费尔蒙大酒店（2019 年 12 月开业）

Quai Du Mont Blanc 19
1201 日内瓦
瑞士

GPS:46.210178, 6.15088

电话
传真 +41 22 908 90 90

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  779 评论

TripAdvisor 评级  4.0/5  1,404 评论

卓越奖 2023

5-stars?? Really??

Tripadvisor 评级 1.0/5

Ignacio A 商务住宿 - 经 TripAdvisor 认证的评论

It’s the second time that I stay in this hotel for 3-4 days each time in the last month. Both times the phone in the room was not working and both times nobody from maintenance came to fix it (in spite of being told on day 1). This is a hotel that my company (a well known and large multinational) is now starting to book for meetings and conferences (after a few years of being vetoed). On day one of my second stay this month I got food poisoned! Certainly not a 5-star food menu! This ruined my whole week! If you want a 5-star experience in Geneva go for other hotels. Fairmont is NOT a 5-star hotel or experience AT ALL.

Dear Sir A., Thank you for taking the time to post a review about your recent experience at Fairmont Grand Hotel Geneva. We are sorry to hear that, on this occasion, our Restaurant and In-room amenities fell way short of your expectations. Please accept my sincere apologies for the undue disappointment, aggravation and disturbance caused you in this respect.  You can rest assured that your remarks will be discussed and measures taken at our next Quality Committee meeting to preclude a similar situation in the future.  Trusting that you will give us a second chance of proving to you that we can definitely serve you better with your Fairmont Grand Hotel Geneva needs, thereby restoring your full confidence in our team's engagement and passion, I remain, Yours sincerely, Thierry Lavalley General Manager

Perfect stay!

Tripadvisor 评级 5.0/5

V827DWnicoleb 经 TripAdvisor 认证的评论

Lovely hotel and facilities, the room was comfortable and fancy and the service was great! I wanted to thank Martina in reservations and the whole team for making our anniversary so memorable. Will definitely stay there again! Thanks a lot

Dear Mrs V827DWnicoleb, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great facilities, comfortable rooms and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

favorite hotel in Geneva!

Tripadvisor 评级 5.0/5

KMGlovestravel 商务住宿 - 经 TripAdvisor 认证的评论

The hotel and staff are fantastic. Tiago goes out of his way to be helpful and considerate. Karim and other members of the staff are always prepared to assist. This is my favorite hotel for work in Geneva because of the staff, the huge gym, the sauna/hammam open until 9:30, and the indoor pool which is open until midnight.

Dear KMGlovestravel, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our great facilities and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

Very welcoming, luxurious hotel. With one of the best staffs I ever encountered. Thank you Baud and Karim.

Tripadvisor 评级 5.0/5

Ahmed S 经 TripAdvisor 认证的评论

Great hotel with amazing service in the center of Geneva. Upon check in, Baud & Karim were very helpful and welcoming, they did their best to accommodate us. We chose this hotel for our honeymoon and it did not disappoint. I would suggest this hotel for anyone visiting Geneva.

Dear V3496AKahmeds, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are delighted to learn that our facilities and service met your expectations and that you particularly enjoyed our luxurious Hotel and excellent service. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

Derisory offer of upgrade for 500CHF extra

Tripadvisor 评级 3.0/5

stuphilippe Solo travel - 经 TripAdvisor 认证的评论

At front desk check-in Nothing says we don’t value your custom more than when enquiring about the possibility of an upgrade of booked room to an equivalent room but with a lake view, to be met with such a response. ‘It will be 500CHF a night fee’. A reasonable request for A quiet January Wednesday night from myself you might think. Hardly a busy summer weekend. I was told by the checkin lady who was perfectly amicable the equivalent room (a 30sqm room NOT a suite) but with a lake view would cost 500CHF extra per night for the same basic room for each night of my stay (2 nights) on top of my existing payment. How the hotel can justify almost 1000CHF for the same room with a lake view is beyond me. Shows me the checkin staff don’t have any empowerment to flex to their guests, unless of course they’re wearing a flashy Rolex or kick up a fuss I suspect. Also a missed opportunity to promote the brand to someone who has stayed at other Fairmont properties in the recent past (Monte Carlo) and made this clear on checkin: eg: brand loyalty. Celebrating a promotion - all of which were made clear on checkin and prior to booking. If Fairmont really treats loyal customers this way then what’s the point, I don’t believe for one moment that the hotel couldn’t upgrade the room for less than 1000CHF. No I did not accept the insulting ‘upgrade offer’ Other than that, the experience and room was to good standard. Housekeeping good and turn down service, breakfast staff were very good. That’s what balances this out is that some elements of Fairmont property is really nice and luxury and other elements feel soulless and like you’re just one of many who will come and drop money in their properties, a very arrogant approach if you ask me.

Dear Mr stuphilippe, Thank you for taking the time to post a review about your experience at Fairmont Grand Hotel Geneva. We are sorry that the hotel has not met your expectations. We are committed to offering you the highest quality of service. Therefore, your feedback is very important for us. Looking forward to the pleasure of welcoming you back to the Fairmont Grand Hotel Geneva during your future travels, I remain, Yours sincerely, Thierry Lavalley General Manager

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其他网络用户评价我们的酒店

  • 227 评论 9.5/10 位置
  • 337 评论 7.5/10 房间
  • 522 评论 9.1/10 服务
  • 8 评论 1.7/10 上网
  • 160 评论 8.5/10 食物
  • 153 评论 6.3/10 氛围
  • 142 评论 8.6/10 早餐
  • 78 评论 7.2/10 清洁度

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