レジデント ソポトMギャラリー ホテル コレクション 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 867 件のレビュー

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Plac Konstytucji 3 Maja 3, 81704 SOPOT, ポーランド

説明

ホテルのその他の情報

  • Railway Station just a few steps away from the hotel

  • The hotel is just 500 meters away from a charming beach boasting iodine filled air

  • Grino Restaurant style of dining - bistronomy Casual atmosphere and dishes on hot Lava Stones

  • All rooms are equipped with a very high quality MGallery bed

  • Artful bespoke design, in tune with its maritime surroundings

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ホテル所在地

レジデント ソポトMギャラリー ホテル コレクション

Plac Konstytucji 3 Maja 3
81704 SOPOT
ポーランド

GPS:54.4428019, 18.56273277777778

電話番号
ファックス +48 58 555 58 01

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

GRINO

Novel style of dining - bistronomy combining refine cuisine with a casual atmosphere, serving regional delights from local suppliers, including steaks, fish and cheeses crafted in a unique way on hot Lava Stones.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  867 件のレビュー

トリップアドバイザーの評価  4.5/5  44 件のレビュー

Wonderful location, great hotel & fantastic staff. Highly recommended.

トリップアドバイザーの評価 5.0/5

Discover44435947837 トリップアドバイザー認証口コミ

We've just come back from a fantastic few days at Rezydent hotel, Sopot. The location is perfect, just a few mins from the train station & next to the main street which takes you straight down to the beach, restaurants, bars & clubs. The room was spacious, comfortable & had everything you need for a short break away. The food at breakfast was very good & I'd highly recommend the chefs speciality dishes which are freshly cooked to order & delicious. The staff are really what made this stay extra special, always welcoming & happy to make time to have a chat & delivering fantastic customer service. Special mention to Basia, Natalia, Wiktoria, Janek, Zbigniew, Pavel, Anastazja & Ela who represented themselves & the hotel wonderfully. We are sorry we didn't get everybody's name that we had interactions with, but without doubt we really felt that our stay was very important to all of them & we would definitely stay here again & recommend this hotel to anyone thinking of staying here.

Dear Guest, Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a fantastic stay at our hotel. Our team works hard to provide top-notch service and it's always rewarding to hear that our guests appreciate their efforts. We will be sure to pass along your kind words to Basia, Natalia, Victoria, Janek, Zbigniew, Paul, Anastasia, Ela, and the rest of our staff. We look forward to welcoming you back Rezydent Sopot MGallery in the future! Thank you for choosing to stay with us and for the recommendation. Safe travels! Warm regards, Zbigniew Brzakala Quality & Sustainability Manager

Ok hotel

トリップアドバイザーの評価 3.0/5

346paulc ビジネス - トリップアドバイザー認証口コミ

This maybe a little critical and if not on business maybe too critical. Room was smaller than normal and get that for boutique. However for a work station desk was not great. The tea and coffee station difficult to get to, strange opening doors. Shower was small and controls I thought could be better. Staff on front desk were excellent . This is just my view based on work travel.

Dear Paul, Thank you for sharing your feedback on your recent stay with us. It is always helpful for us to hear from our guests so that we can continue to improve and enhance our services. We appreciate your comments on the size of the room and the functionality of the work station desk. We understand that boutique hotels may have smaller rooms, but we will definitely take into consideration your thoughts on the work desk setup for future improvements. We apologize if the tea and coffee station and shower setup did not meet your expectations. Your feedback on the controls and accessibility is duly noted and will be shared with our team for further review. We are glad to hear that the staff at the front desk provided you with excellent service, as we strive to provide outstanding customer service to all of our guests. Thank you again for taking the time to share your thoughts, and we hope to welcome you back in the future for a more pleasant experience. If there is anything else we can do to make your stay more comfortable, please do not hesitate to reach out to us. Best regards, Zbigniew Brzakala Quality& Sustainability Manager

Close to the railway station

トリップアドバイザーの評価 4.0/5

laserkid Couples - トリップアドバイザー認証口コミ

It was my second visit at this hotel, but the first one, after implementing this venue into Accor chain. Generally positive impression, but we had some problems during our stay. The first room, we’ve got was underheated and it was necessery to move us to another, in fact bigger and more confortable apartment. The location is convenient, when visiting Sopot, especially using of underground parking,at the railway station. The quality of beds was flawlessy and the hotel staff kind and friendly.

Dear valued guest, Thank you for choosing to stay with us for the second time and for taking the time to share your feedback. We are glad to hear that your overall impression of the hotel was positive, despite encountering some issues during your stay. We apologize for the initial room temperature issue and are pleased to hear that we were able to move you to a more comfortable suite promptly. It's great to know that you found the location convenient and enjoyed the quality of our beds. Your kind words about our friendly and accommodating staff are much appreciated and will be shared with the team. We take all guest feedback seriously and will work on addressing the issues you mentioned to ensure a more seamless experience for future guests. We hope to have the opportunity to welcome you back again in the future and showcase our improvements. Thank you for your continued support. Warm regards, Zbigniew Brząkała Quality & Sustainable Development Manager

Big dissapointment

トリップアドバイザーの評価 2.0/5

Maciej S トリップアドバイザー認証口コミ

I have been looking for the perfect place for my birthday trip for a long time. The choice fell to the Rezydent Hotel. Unfortunately, instead of a great stay, I was disappointed. The advantages of the hotel are the location and nice interior, but unfortunately, it ends there. It is unacceptable that in a supposedly 5* hotel, the reception staff does not greet guests and is so indifferent, apart from Mr Marek, who was the only one who showed exceptional kindness and help, which surprised us pleasantly. - Air conditioning in the room didn't work. - The refrigerator was not cooling properly. - The bedding that was changed on the second day of stay was torn. - The tap by the sink was so short that you could hardly wash your hands by tapping your hands against the sink. - The carpet was dirty. Interestingly, in May, someone wrote a review reporting that room 304 had a dirty carpet. The hotel responded to it, but still, it wasn't cleaned for 3 months! We have been waiting for this trip for a long time, we are sorry, and we are disappointed with the stay. In a hotel of this class, such situations should not take place and prove that a hotel with five stars has nothing to do with it.

Dear Maciej, Thank you very much for taking the time to share your comments on your stay at the Resident Sopot MGallery Hotel Collection. I am extremely sorry that we did not meet your expectations, so please accept our apologies for this. As part of MGallery, we are committed to providing the highest quality service to each and every guest, so the feedback you provided is extremely important to us. We would like to assure you that the room ladies do their best to remove stains on a regular basis and I can assure you that these are not the same stains as a few months ago. I am also extremely sorry that the reception staff did not live up to your expectations. Reception is one of the aspects of a stay at our hotel that our guests rate the highest. We are grateful that you shared your experience with us and I hope that you will return to us again to see that we are a hotel that deserves 5* Zbigniew Brzakala Guest Experience Manager

Big disappointment

トリップアドバイザーの評価 2.0/5

XXXPol トリップアドバイザー認証口コミ

Well, few years ago I stayed in REZYDENT hotel, which at this time was an independent hotel, not being part of Accord group. I was dissatisfied and for next stays at Sopot, I was choosing other hotels. And now, I spotted that now REZYDENT became part of MGallery chain, which I like very much, as these are elegant, usually boutique hotels. This was the reason, why I have decided to come back to REZYDENT, thinking that probably a lot of things from the past, which I disliked, was changed for better. Unfortunately NOT AT ALL. The only change which I recognized is a new design of the hotel’s lobby. At this is it !!! My room (117) being a superior one with a separate (theoretically) living room and bedroom, was looking 1:1 like in the old REZYDENT. The room is dark, as windows are facing interior lobby, with a limited access of a daylight. So almost all day you have to keep lights switched on. You can’t separate in the bedroom from the living room, as there are no … doors in between. AC - another issue. Rather loud and it is impossible to decide the desired speed of fan. Last but not least, for such an unpleasant experience I had to pay much more than quality offered in reality. So whoever will be the owner of REZYDENT in the future, I will never come back there again

Dear XXXPol, Thank you for visiting us and taking the time to share your comments. We are sorry to hear that your stay did not meet your expectations. We appreciate all the comments and will review them carefully to find room for improvementHowever, I would like to point out a couple of issues that may not have been entirely noticeable during your stay. Namely, the room 117 referred to in your review did not exist in the "old" Residence. In its place were the offices of the heads of departments. I would like to add that in the case of non-functionality of the room, as you described, it was certainly worth informing the reception - they would probably offer you a change of room. So that your stay would take place in the most comfortable conditions. As a boutique hotel, we have rooms of the same category , which differ in room layout. . Greetings and we hope to see you again! Zbigniew Brząkała - Guest Experience Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。