Mercure Gdynia Centrum 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 3,268 件のレビュー

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Mercure Gdynia Centrum - Image 1
Mercure Gdynia Centrum - Image 2
Mercure Gdynia Centrum - Image 3
Mercure Gdynia Centrum - Image 4
Armii Krajowej 22, 81372 GDYNIA, Poland

説明

ホテルのその他の情報

  • 294 air-conditioned rooms, 150 of which have panoramic sea views

  • Location in Gdynia and convenient access to important Tricity attractions

  • Beach and Seaside Boulevard 100 metres away

  • Spacious parking for 200 vehicles at the disposal of guests

  • Rich gastronomic offer inspired by local tradition

当ホテルの客室

ホテル所在地

Mercure Gdynia Centrum

Armii Krajowej 22
81372 GDYNIA
Poland

GPS:54.517261, 18.543287

電話番号
ファックス +48 58 620 86 51

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

WINESTONE

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  3,268 件のレビュー

トリップアドバイザーの評価  4.0/5  925 件のレビュー

Bathrooms not handicapped ftiendly

トリップアドバイザーの評価 2.0/5

Wojciech B トリップアドバイザー認証口コミ

Rooms with high tubs preclude shower by handicapped guests. No help from frint desk. Shrugging shoulders. If you have any mobility problem.do not go there as you will not be able to take shower safely. Staff also was not attentive and very indifferent to my request to help.accomodate my parents' bathroom needs.

Dear Wojciech, We are truly sorry to hear about the challenges you faced during your stay regarding the accessibility of our bathrooms. Ensuring all guests' comfort is crucial to us, and we deeply apologize for any inconvenience you and your parents experienced. We are saddened by your suggestion that the team is not helpful. Almost all rooms in the hotel have bathtubs, showers are only available in the highest category rooms, which were completely sold out. Assigning a room for people with disabilities requires prior reservation with the reservation department. We did not have any ill will, only that the hotel was full and that is why we were unable to move you to another room. Your feedback is invaluable, and we will address this matter promptly. Please accept our sincerest apologies for the shortcomings you encountered. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia".

A nice hotel at seaside Gdynia

トリップアドバイザーの評価 5.0/5

zolt_ns555 トリップアドバイザー認証口コミ

This is not a luxurious hotel from the outside but you can expect fantastic service. The rooms are OK, nothing special. However, the breakfast selection was the greatest I ever had with regular food, but also lots of Polish specialties. The hotel has a pool, sauna and massage service. Very close to the seaside. The service was great.

Dear Zoltán S, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our fantastic service and the wide variety of breakfast options, including Polish specialties. Your kind words about our team's service are truly appreciated. We are pleased to offer amenities like a pool, sauna, and massage service to enhance your stay. We look forward to welcoming you back soon! On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia."

Disappointing customer service after a genuine booking oversight/error

トリップアドバイザーの評価 3.0/5

Alex W トリップアドバイザー認証口コミ

Recently booked a stay here to attend the Opener festival, I had an initial booking for 4 days, however I cancelled as I needed to change the booking details. Through cancelling and re-booking, I accidentally booked for June instead of July. I didn't realise this had happened, until I randomly saw a charge on my card statement for a nights worth of accomodation. No explanation, no warning, not even a courtesy welfare check or call. After I emailed to try and rectify this issue, I was advised that no refund could be issued as it had affected their sales and revenue. This was despite the fact they have plenty of sold out weekends to come and being a loyal Gold Accor member. Very disappointing service, especially for something that was a human error and a genuine error and oversight.

Dear Alex, We are sincerely sorry to hear about the inconvenience you experienced regarding your booking oversight. We deeply regret any dissatisfaction caused by the situation you encountered. At Hotel Mercure Gdynia Centrum, we value our guests' comfort and satisfaction, and it is disheartening to learn that your experience did not meet your expectations. We truly apologize for the lack of communication and assistance in addressing the issue promptly. Regarding the refund policy, we understand the frustration this situation may have caused. We have analyzed your inquiry very carefully, but in accordance with the policy and regulations that both we and our guests are obliged to follow, a refund was not possible. Your loyalty as a Gold Accor member is highly appreciated, and we are genuinely sorry for not meeting the expected level of service on this occasion. Rest assured that your comments have been shared with the relevant team members for internal review and to prevent similar occurrences in the future. We sincerely hope for the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience. If there is anything else we can assist you with, please do not hesitate to contact us directly. Wishing you pleasant travels ahead. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia."

No internet !!

トリップアドバイザーの評価 3.0/5

joop b ビジネス - トリップアドバイザー認証口コミ

Ok but not super. Rooms are ok ..airco is in the room, but seems not to be working..not cooling down . When I was staying thete was no internet in the rooms, only in the main lobby. They didn't tell at check inn. So you reach ypur room and no internet..you have to call or go down. Would have been better if I've been told at check inn. And be honest about it: don't say " perhaps tonight" when you know it wont be working

Dear Joop, Thank you for taking the time to share your feedback with us. I would like to sincerely apologize for the inconvenience you experienced regarding the internet connectivity during your stay. We understand the importance of a reliable internet connection, and we are already taking steps to address this issue to ensure a seamless experience for our guests in the future. The mentioned failure ended after almost two weeks, although initially we thought that we would be able to end it after 48 hours. Regarding the air conditioning, I apologize for any discomfort you faced. Rest assured, we will investigate the matter to ensure all room amenities are in proper working condition. Your comments about communication at check-in are duly noted. We will work on improving our procedures to provide better information to our guests upon arrival. We appreciate your feedback, as it helps us to enhance the quality of our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Wishing you safe travels ahead. We cordially invite you to visit again. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia."

A solid hotel which gave me a pleasant experience

トリップアドバイザーの評価 4.0/5

Nichster268 トリップアドバイザー認証口コミ

The hotel broadly speaking was a fairly pleasant place to be. It is only a 5-10 min walk from the beach and a 15 min walk to the main station. I went with my mum for a few days and the food at breakfast was of a good quality and the room itself was solid. I didn't get a chance to go to the swimming pool as we spent most of our time in Gdynia or Gdansk. My mum was able to get another pillow when she asked at the reception so the staff are very helpful. I was a little surprised that BBC News wasn't on the channels in my TV's room as it seems to be a commonplace for hotels and I quite like having a familiar news source to watch in the evenings. Apart from that, I was fairly happy with my experience and would visit again.

Dear Nichster, Thank you for taking the time to share your feedback following your recent stay at Hotel Mercure Gdynia Centrum. We are delighted to hear that you and your mum had a pleasant experience with us. It's wonderful to know that you appreciated the hotel's proximity to the beach and the main station, making it convenient for you to explore Gdynia and Gdansk. We are glad that you enjoyed the quality of the breakfast and found the room to be comfortable. We appreciate your kind words regarding the helpfulness of our staff in providing an extra pillow for your mum. Ensuring our guests have a comfortable and enjoyable stay is always our top priority. However, we have taken note of your feedback regarding the television channels and will look into enhancing the viewing options for our guests in the future. We are committed to continuously improving our services to meet the expectations of our valued guests, and we hope to welcome you back for another pleasant stay in the near future. If there is anything specific you would like us to address on your next visit, please feel free to let us know. We cordially invite you to visit again. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia."

との提携 TripAdvisor

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