Mantra Mackay 4 stars

Customer review rating (ALL Rating) 4.4/5 909 reviews

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Description

Hotel extras

  • Relax and take in the picturesque views of the harbour.

  • Only 8mins from the Mackay CBD and a short walk to the beach. Perfect for business or leisure.

  • Perfect for weddings and conferences with unrivalled waterfront views and natural lighting.

Our accommodation(s)

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Hotel location

Mantra Mackay

Mackay Harbour, 40 Mulherin Road
4740 MACKAY
Australia

GPS:-21.1121, 149.224

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LATITUDE 21

The versatile Latitude 21 offers a casual, yet elegant dining experience. Choose between al fresco dining or dining in air conditioned comfort. Please contact hotel for hours of operation as they are limited at this time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  909 reviews

TripAdvisor Rating  4.0/5  150 reviews

Certificate of excellence 2023

Weekend getsway

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

I booked ocean view on arrival my disappointment hit. When you pay for ocean view top dollar and get a car park view you will be disappointed too. I have stayed in this hotel since it opened and they always deliver the best service for me. After telling the receptionist on my disappointment got a call from the manager and gave us free breakfast for two and chocolate. I truly appreciate it but o told her I prefer my old room. I don’t want the freebies I just want the view. I live in the bush so it’s very important for me.

Dear Bella E., Thank you for taking the time to tell us about your experience at the Mantra Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can see that you booked on the date of arrival as such we were not able to get you into one of our higher rooms. Please feel free to reach out to me personally if I can assist with future bookings. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 3.5/5

Hayley P. Couples - Confirmed reviews ALL

Room was nice, cozy and refreshing however the shower leaked onto the bath mat

Dear Hayley P., We very much appreciate your comments regarding your stay at the Mantra Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Allergic reaction, I didn't get to experience a lovely stay

Customer review rating 2.5/5

Whitney S. Solo - Confirmed reviews ALL

Very kind patient helpful and understanding full staff members, Food was delicious allthough i was unable to complete my stay and my food, I love to come again to experience the food staff and atmosphere, I had help from all staff members and understanding, the doors where extremely heavy and I couldn't open them due to my car accident, I will bring my partner or daughter for my next visit, small tasks are newly very difficult. I would highly recommend this as a staycation or nightcation, I hopefully will get the opportunity to enjoy a peaceful self care night soon enough. Thankyou to all staff that where extremely helpful.

Dear Whitney S., Thank you for taking the time to tell us about your experience at the Mantra Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice room

Customer review rating 5.0/5

Jo Couples - Confirmed reviews ALL

Friendly staff, great room, delicious food at the restaurant.

Dear Joanne T., We very much appreciate your comments regarding your stay at the Mantra Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely room clean and tidy

Customer review rating 4.0/5

Casey Couples - Confirmed reviews ALL

Room was really clean and lovely , the car parking was an issue as we had to park out in the street which we were worried about

Dear Casey M., We very much appreciate your comments regarding your stay at the Mantra Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 248 reviews 8.8/10 Location
  • 561 reviews 7.9/10 Room
  • 465 reviews 9/10 Service
  • 242 reviews 7.8/10 Food
  • 212 reviews 6.4/10 Cleanliness
  • 103 reviews 5.2/10 Amenities
  • 86 reviews 8.9/10 Breakfast

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