Mercure Rockhampton

The hotel was located on Riverside with many good restaurants around it. The room was spacious, pillows were abundant and the beds were large. The breakfast buffet was cheap and perfect. The hotel staff were extremely hospitable. Check-out was easy and quick, and was assisted by Anjuta, a very friendly staff.

This hotel really needs to lift its game. Have stayed with Mecure all over Australia and Asia this place the worst I’ve seen. First night our travel bags, iPad, camera bags and brand new camera soaked through from an air con leak- to the hotels credit we were given a change in room next day also free breakfast. This is where it got bad I’ve had better breakfasts on the streets of Asia!we got there early and still no bread in Basket! Kids running around barefoot , No eggs left! No sausages! No rice! When foods were topped up instead of filling bay marie , chef would bring out 1 bowl of food which was instantly gone, still no bread, food being added at most minimal rate possible, no orange juice, coffee machine was hot watered down milk no coffee at all- if I had paid 30$ I would of 100% been asking for a refund it was really sad. Both bathrooms slippery floors, no exhaust fans, door can’t open or close properly - this place needs alot of maintenance and does not live up to Mecure name or standards.

The bed is horrible: mattress so soft you feel the springs, pillows without any hold or support, and the cover made in such a way that you cannot avoid to touch what previous guests have touched. Bathroom old and in dire need of an upgrade. Air condition so noisy that it keeps you awake.

The shampoo pump was stucked but service to request was addressed. Lack of greetings ,welcoming to hotel guests from the staff especially the man in charge of breakfast check in and the early reception staff when we departed as she was serving a guest inquiry she was quite grumpy wearing a red Christmas shirt. Overall check in process was good and fast. .

I was a bit apprehensive about my stay as some of the reviews were not very good The staff at check in were professional and were able to help me with a couple of questions I had about the local area. No issues with check in , free parking on site too. The room was clean and fresh . The bathroom was a bit dated but clean as a whistle. Would definitely stay again