Fairmont El San Juan Hotel 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.0/5 1.410 beoordelingen

Beste prijs
garantie
Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, Puerto Rico

Omschrijving

Extras van het hotel

  • De kamers en suites weerspiegelen elegant erfgoed met warme texturen en subtiele oceaantinten.

  • WiFi, flatscreen-tv, kabel- en streaming-zenders, kluis, föhn en strijkijzer/strijkplank

  • 24-uurs dinerservice op de kamer met creatieve eilandgerechten

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Onze accommodaties

Hotel locatie

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

Gps:18.442995, -66.019684

Telefoon

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.0/5  1.410 beoordelingen

TripAdvisor score  4.0/5  1.663 beoordelingen

BA-SURA

Tripadvisor-waardering 1.0/5

Keira M Gecertificeerde beoordeling door TripAdvisor

I feel I am shocked about this hotel. I can’t even think about anything other than my last night when on a Thursday night they let “18+” — more like 13+ — completely TAKE OVER THE PLACE (the entire lower level at least) gambling, getting seriously coked up, nearly having sex — at a 4/5 star hotel! So disgusting and absolutely terrifying if you have children. PLUS there was NO ONE to talk to/complain about it. No one at the door, no one at concierge, no one at check in. The only person was the gentleman at the car stand who said something to the effect of this is the way it is; this is normal and looked at me like I had 10 heads. This is to say nothing of the pool/beach cabana/beds — which are no where near 4 star. The pool area gets flooded and swampy and the beach beds are well — just don’t even think twice about renting — they are garbage. If you can’t afford the Ritz Bahia or Dorado just go to another island, this place is literally complete TRASH. And should be taken out as such.

Fue una experiencia meravillosa

Tripadvisor-waardering 4.0/5

René K Gecertificeerde beoordeling door TripAdvisor

Fue una experiencia maravillosa, lo disfrutamos mucho con mi señora, por sobre todo la atención y la calidad de los colaboradores del hotel un 7, siempre muy preocupados y atentos. Además, los restaurantes y espectáculos en la noche son de muy buen nivel, lo recomiendo para parejas.

Le agradecemos enormemente sus comentarios en relación a su estancia en Fairmont El San Juan Hotel. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.

Skip MSC

Tripadvisor-waardering 1.0/5

Jason F Gecertificeerde beoordeling door TripAdvisor

Beautiful ship, terrible service. I wish I had read reviews beforehand, I've been on many cruises and wanted to to MSC, big mistake. Staff doesn't care about the guests, most will ignore you, any requests made to guest service desk go unanswered. If you don't wave cash in the air at the bar you will not be served, food is terrible, elevators are terrible, public bathrooms that have several stalls also have doors that lock from the inside to the main bathroom, other guests will go into the multi-person bathroom and lock the door so that others cannot enter, also there is no signage to find these bathrooms! Room attendant was lack luster to say the least, we found two pacifiers and food/candy wrappers in the couch and under the desk, there was toothpaste on the sink and hair in the shower! Our balcony was NEVER cleaned, crusted with salt the entire cruise, several of our companions only had one chair on the balcony and several others chairs were broken to the point of being unsafe to sit in. EVERY clothing item we wore somehow ended up having black grease on it somewhere, no idea where it was coming from. The A/C in the room barely maintained a cool environment. The carpet was stained everywhere. House keeping left vacuums and cleaning carts, trash and dirty linen bags in the already super narrow hallways, I observed several people trip/stumble over them and people in wheelchairs/scooters had to move them by hand to get around them. Am I being too critical???? Waited over 90 minutes at the restaurant for an omelet that was small enough I could have put the whole thing in my mouth, when I cut into it the "ham" was a pink paste, not ham - BLEGH! The entertainment was lame, it was like 15 people were put in charge of making the shows and they all had different ideas and decided to mash it all into one 35 min performance. THE ELEVATORS OMG. MSC now has these smart elevators where you push a button outside each elevator deck that corresponds to the floor you want to go to, it then tells you what elevator to wait for... cool idea.... but MSC Yacht club members get cards that give them priority use of elevators....see where this is going???? Several yacht club kids/teens decided at several points during the cruise that they were going to just ride the elevators from top to bottom using their cards and deny others the use of the elevators.... You could literally stand at an elevator for 15 mins with no luck, I can't climb from deck 7 to 18, great idea, poor execution. There is so much more, I wish I kept a better list, the last thing I will mention for the negative is this: We booked this cruise because it was a great price and hadn't tried MSC before, keep this in mind, if you find a cheap cruise, you will find cheap guests. I'm not a snob nor am I rich, but this cruise had some of the trashiest, rudest, loudest, and the most obnoxious and disrespectful guests I've ever seen. Cheap prices attract cheap people, be ready for their drama/attitudes! Now for the positives: The ship was beautiful. The kids water play area was the best I've ever seen. The water slides were fantastic. Sparkle stairs. LOTS of bars, like, soooo many bars. Guy playing steel drums at the pool deck was the best I've ever heard, much kudos! Bartender Moyo at the jungle pool bar was the most helpful person on the boat, and very kind, I observed him go above and beyond several times in helping other guests. Victor with the cowboy hat at the kids club was a real dude, very kind and great with the kids.

Magnífico!!!

Tripadvisor-waardering 5.0/5

Zayra K L Gecertificeerde beoordeling door TripAdvisor

Estuve el pasado viernes en este hermoso lugar y la pasé espectacular, desde la comodidad, espacio, accesibilidad, comida y bebida. El personal muy atento en especial el Sr Juan A Nieves que tuvo un trato excepcional. Todas las preguntas fueron contestadas por ese servidor tan amable. Esperemos mi familia y yo poder regresar pronto y que los empleados sean igualmente increíbles.

Arrogant en onvriendelijk

Tripadvisor-waardering 2.0/5

Trek37222250836 Gezinnen - Gecertificeerde beoordeling door TripAdvisor

Mooie lokatie, met stijl ingerichte lobby en prachtige tuin, … maar helaas ondermaatse service waarbij men klanten eerder als vervelende vliegen beschouwd; arrogante en weinig hulpvolle receptie, niet behulpzame handdoekkenservice. Tijdens ons hele verblijf lag er een waterput onbeheerd open naast het toegangspad van de kamers; wat als hier een kind intuimelt? Niet erg zeker? een gast minder!

Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 541 beoordelingen 8.7/10 Locatie
  • 1.031 beoordelingen 5.5/10 Kamer
  • 2.086 beoordelingen 8.5/10 Service
  • 6 beoordelingen 0/10 Wifi
  • 639 beoordelingen 7.9/10 Eten
  • 563 beoordelingen 8.8/10 Zwembad
  • 388 beoordelingen 4.4/10 Netheid
  • 304 beoordelingen 4.7/10 Comfort

Mogelijk gemaakt door Trustyou

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (BTW en toeristenbelasting inbegrepen) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.