Fairmont El San Juan Hotel bintang 5

Catatan tamu Avis (Peringkat ALL) 4.0/5 1.351 ulasan

Fairmont El San Juan Hotel - Image 1
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Deskripsi

Keistimewaan hotel

  • Labeled ALLSAFE

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Akomodasi kami

Lokasi hotel

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.0/5  1.351 ulasan

Peringkat TripAdvisor  4.0/5  1.668 ulasan

Try another luxury resort instead

Catatan Tripadvisor 3.0/5

cjgeraci1 Couples - Ulasan TripAdvisor tersertifikasi

Let me start with the Pros: every person that works the grounds, bell men, pool, bar, bathrooms are absolutely so nice! We loved Eric as our waiter by the pool, super attentive and even went above and beyond during a rain period. We loved the beach area and location of the hotel. Grounds are kept impeccable. Super convenient to the airport. They also have nice entertainment at night. Cons - ugh where do I start. Honestly the front desk employees need a lot of help with customer service. We arrived at about 8pm and literally could not find anyone to check us in. I finally found a random employee who search and eventually found someone. Ok fine it happens but then we get to the room and I can tell it’s warm. But I thought maybe it just needed time to cool down. Well next morning comes and it’s warm. I go to the front desk and ask them to send someone, no problem. Later that afternoon it’s still bad so I ask again, no problem. Now we go into another night and we were both sweating. I go the following morning and very nicely ask again to send someone and they do. The guy comes and I can tell by the temp gauge it is blowing warm air but he says he fixed it. An hour goes by and still warm so now I ask for our room to be changed and they accommodate but say we need to wait a little bit. Hours go by and no room. I finally start to get more stern and ask for an upgrade and they did accommodate. The new room was better but tv didn’t work all the time, no bathrobes, usb outlet didn’t work, security lock didn’t work, etc. Now these seem petty but we were over it. Another issue was security one night. We went for a swim around 9 and as we were approaching to go back in to head to our room we were told there was a dress code in the hotel. We had towels on. I explained we were heading to our room and she needed to make sure we were heading directly to our room. Maybe they should be more concerned with the 14 year old girls going to the club than paid hotel guests using the pool. Overall, we liked the hotel but when we return we would likely try another hotel.

First time to Puerto Rico

Catatan Tripadvisor 5.0/5

rlb602 Ulasan TripAdvisor tersertifikasi

Great property and location! Close to the airport but located in a very nice area. Beach was nice pool area great and the lobby and nightly entertainment were first class! Great Happy Hour at the steak house. Close to a few very good local restaurants.

Thank you for being our guest and for taking the time to share your delightful review. We are thrilled our wonderful amenities ensured you had such a great visit. Please come see us again on future trips to the area.

Not a Fairmont that expected

Catatan Tripadvisor 1.0/5

zdejavous Bisnis - Ulasan TripAdvisor tersertifikasi

This is the worst Fairmount hotel that I have stayed. It does not has the signature Fairmont fragrance, but instead it has the moldy smell in the hall way and in the room. Poorly maintained equipment and furniture. Look like a run down holiday Inn express. Pictures profile from their website is very deceptively upscale looking but in reality it is not. Mattress is not fairmont either, therefore, no good sleep besides the thin wall do not block crying baby next room. This should not be called Fairmont.

We are saddened to read your review and want to extend our sincere apologies for what you experienced. Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations. Thank you for sharing.

Disappointing Hotel Stay - Left early

Catatan Tripadvisor 1.0/5

roosroxstar Keluarga - Ulasan TripAdvisor tersertifikasi

We checked out early because our stay was very disappointing. You can se where at one time the hotel was lovely, but it has since lost its luster and is living off of the Fairmont name. The rooms are run down, showers leaked into the entry way. There was no beach service, half the gym equipment was broken, the valet dented our car, and the staff was more miss than hit with customer service. The price of our two rooms was crazy high though we booked through Fairmont early, even the manager could not deny we were overcharged… would have saved $3k to check out early and rebook the same day for the rest of our trip! So overall, it was not worth the stay, and I wouldn’t recommend it. I am glad we left early.

Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn that wasn't the case for you. We offer our sincere apologies if the service you received was anything short of exceptional. Also, we're very sorry if our commitment to maintaining pristine accommodations didn't shine through during your visit and for the inconvenience you encountered during your stay. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be discussed with our team.

Go for the pool & beach

Catatan Tripadvisor 4.0/5

MBCINDC Ulasan TripAdvisor tersertifikasi

The pool and beach area is definitely a highlight here. We got excellent cabana service from Alondra. The concierge desk was also super helpful in planning excursions - snorkeling, kayaking, etc. The rooms aren't in perfect condition, though.

We very much appreciate your feedback regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 538 ulasan 8.6/10 Lokasi
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  • 6 ulasan 0/10 Internet
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  • 381 ulasan 4.5/10 Kebersihan
  • 299 ulasan 4.5/10 Kenyamanan

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