Fairmont El San Juan Hotel bintang 5

Catatan tamu Avis (Peringkat ALL) 4.0/5 1.280 ulasan

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Deskripsi

Keistimewaan hotel

  • Labeled ALLSAFE

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Akomodasi kami

Lokasi hotel

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.0/5  1.280 ulasan

Peringkat TripAdvisor  4.0/5  1.701 ulasan

Great hotel and location

Catatan Tripadvisor 5.0/5

Global18753517986 Ulasan TripAdvisor tersertifikasi

Went on a couples trip and had a wonderful time. The hotel rooms are spacious and very comfortable, the location is close to everything, hotel amenities are great, and the atmosphere is always fun. They have lots of food options including Starbucks , a few boutiques , spa and you can rent bicycles

Worst customer service! Stay away! Rooms are dated and worn out!

Catatan Tripadvisor 1.0/5

Roberto A Keluarga - Ulasan TripAdvisor tersertifikasi

Terrible customer service. They don’t treat families with kids good. They only care about night life and the bars. If you are a family you will hate it here. The room is tiny, holes in the walls, carpet is torn everywhere by the windows, the shower head works when it wants. Grabiel Rivas (manager) swore he’d make it right and get me in a nicer hotel and never did. Couldn’t even grant me a late check out. Paid $2500 for 4 days for a nightmare. The pillows are extremely uncomfortable. The casino only has 2 tables of roulette and 4 blackjack tables. I don’t know how it has a high rating but honestly I would never come back again. Save ur money and book at La concha. Much cleaner, better customer service and actually care about their tenants.

Awful experience

Catatan Tripadvisor 1.0/5

Companion46684387611 Ulasan TripAdvisor tersertifikasi

The hotel staff were extremely rude. Our room block was not ready when we arrived and the front desk lady promised a discount that she did not follow through on. I complained upon checkout and her manager sided with her. Very unprofessional.

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay with us. We strive to provide exceptional service, and it is clear we fell short during your visit. We are very sorry to hear about the issues with your room block not being ready and the promised discount not being honored. Your comments regarding the rudeness of our staff and the handling of your complaint are particularly concerning, and we will address this matter internally to ensure it does not happen again. Please know that we value your feedback

Thumping music all night long

Catatan Tripadvisor 2.0/5

Amber S Ulasan TripAdvisor tersertifikasi

Service was great UNTIL the last night of our stay (Thursday). Staying on the 3rd floor and the club music was extremely loud in my room. I waited until 11:30pm and called to see if they could turn it down. They said they would check but it would end at midnight. Well at 12:05am, it was still loud as ever. I called back down 4 times and no one would answer. Called from my cell phone and they answered. He said ‘you are staying on the 3rd floor and this hotel has a club and you will have music’…apparently the lobby music stops at 12 but not at the club! Leaving at 6am for a flight and this is not how I wanted to finish the trip. Don’t stay here unless you want to hear thumping music all night long!

Thank you for sharing your experience with us. We are deeply sorry for the inconvenience you faced due to the loud music during your last night with us. This is certainly not the standard we strive to uphold, and we regret that this issue disrupted your stay. We apologize for the delay in addressing your concerns and the lack of communication regarding the noise from the club. Your feedback is important to us, and we are taking immediate steps to ensure that such issues are better managed in the future. We will review our noise policies and improve our response times to guest complaints. We understand how frustrating this situation must have been, especially when you had an early flight the next day. Thank you for bringing this to our attention. We hope to have the chance to welcome you back for a much-improved experience.

Getaway!

Catatan Tripadvisor 4.0/5

452dyant Ulasan TripAdvisor tersertifikasi

Beautiful pools, romantic restaurants, spacious hotel rooms and amazing balconies! Hotel has several gift shops but also walking distance from other stores. Hotel is beach front with water sorts available too! Located minutes from airport so makes for a perfect long weekend getaway!

Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. It’s great to know that you appreciated our beautiful pools, romantic restaurants, spacious rooms, and amazing balconies. We strive to provide our guests with a perfect getaway experience, and your feedback reassures us that we are on the right track. We are also pleased that you found our location convenient and enjoyed the beachfront with the available water sports. We aim to offer a variety of amenities and services to enhance our guests' stay, and it’s rewarding to hear that you had a memorable long weekend with us. Thank you once again for your kind words. We look forward to welcoming you back for another fantastic stay soon!

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 548 ulasan 8.8/10 Lokasi
  • 1.039 ulasan 5.5/10 Kamar
  • 2.375 ulasan 8.7/10 Pelayanan
  • 754 ulasan 8.4/10 Makanan
  • 595 ulasan 9/10 Kolam
  • 420 ulasan 4.1/10 Kebersihan
  • 301 ulasan 4.8/10 Kenyamanan
  • 212 ulasan 8.7/10 Minuman

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