Fairmont El San Juan Hotel

Catatan tamu Avis (Peringkat ALL) 4.0/5 848 ulasan

Fairmont El San Juan Hotel - Image 1
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Deskripsi

Keistimewaan hotel

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Akomodasi kami

Lokasi hotel

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Riko

GPS:18.442995, -66.019684

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat ALL  4.0/5  848 ulasan

Peringkat TripAdvisor  4.0/5  1.847 ulasan

Really nice stay but be warned...

Catatan Tripadvisor 4.0/5

JenniferL45 Ulasan TripAdvisor tersertifikasi

The hotel is beautiful. The lobby, pools, and beach, really great. We found the room spacious enough and very clean. But our first night we found out at 10pm that our room was over the night club! We were awake until 4am. The bass sound from the music was so loud we couldnt block it out with earbuds and pillows over our heads. We complained and they changed our room. However, if we had know this at check in we would have refused the room at that time. The kind man at the desk I spoke to at 2am said we should have been told at check in. Be warned - do not book 3rd floor rooms with patios. Other than that first horrific night we had a wonderful stay and would stay there again. Update: I was looking at recent reviews and see that they still do not warn guests about rooms over the nightclub. I took a star away for that. There is no excuse for this and it will ruin your vacation if they can't move you to another room.

NOT RECOMMENDED, DO NOT SATY HERE

Catatan Tripadvisor 1.0/5

JoseSolivan Keluarga - Ulasan TripAdvisor tersertifikasi

Me and my family made a reservation to celebrate my son’s senior prom. We when we arrived at the hotel for our 2 night stay we received the great news that the hotel is fully booked and we put you and your family in smaller one bed room . WHAT????? I explained to them that we are staying for my son’s prom. We made the reservation ages ago. It is impossible to fit for people in a room like that. There answer is that there is no other option. We will gladly return your previously paid stay. FOR REAL. So if you are looking to stay at a place where they try to present themselves as a great hotel with everything you will need at your fingertips, be prepared to be EXTREMELY DISAPPOINTED. Your stay will be ruined the moment you get out of your car. This was supposed to be a memorable stay and celebration. I will certainly be, BUT IN WORST POSSIBLE WAY. Do not stay here.

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience during what was meant to be a very special celebration for your son. Please accept our sincere apologies for the inconvenience caused and for not meeting your expectations during your stay. We understand how important this occasion was and regret that the room situation impacted your experience. While we do our best to honor all reservations as requested, unforeseen operational challenges sometimes affect our ability to do so, and for that, we are deeply sorry. Our intention is never to cause disappointment, and we regret that this was the impression left. We are committed to learning from this and improving to better serve our guests in the future. If you’d be open to continuing this conversation, please contact us directly. We would welcome the opportunity to make amends.

Five star stay

Catatan Tripadvisor 5.0/5

I7425MBalexp Friends getaway - Ulasan TripAdvisor tersertifikasi

I just returned from an incredible stay at the Fairmont El San Juan for a bachelor party with a group of 14 guys—and I can honestly say this hotel delivered on every level. I had a hiccup at the start with a third-party booking issue through Booking.com, but the management at El San Juan stepped up and resolved everything professionally. Their focus on guest experience was clear from the moment we arrived. The property is absolutely stunning—timeless architecture, lush grounds, and a vibrant yet relaxed energy. Our rooms were beautiful and always spotless thanks to our amazing housekeeper, Gloria. She made sure everything was immaculate every single day, and her attention to detail and kindness didn’t go unnoticed. You really don’t need to leave the resort. There’s a casino, two gorgeous pools with private cabanas, excellent restaurants, and a sleek, well-equipped gym. The center bar is a showstopper, and we had an unforgettable night with bottle service at Club Brava, which is right on-site and easily one of the best nightlife experiences in San Juan. That said, the location is also perfect for exploring. We did a boat day with snorkeling and took surf lessons nearby—both easy to arrange and absolutely worth it. A very special thank you to Yvonne Ramos—affectionately known as “Mom.” She’s a legend at the hotel, and now we know why. Her warmth, attention to detail, and genuine care made us feel like VIPs from start to finish. She truly went above and beyond to make sure our stay was top tier. If you’re heading to San Juan—whether for a celebration, vacation, or just a getaway—do yourself a favor and stay at the Fairmont El San Juan. We’ll definitely be back.

Dear Alex P, Thank you for taking the time to share your wonderful experience at Fairmont El San Juan Hotel. We are delighted to hear that your stay for the bachelor party was incredible and that our team was able to resolve the booking issue efficiently. Your kind words about our stunning property and attentive housekeeping staff, particularly Gloria, are truly appreciated. We are thrilled that you enjoyed our amenities, including the pools, restaurants, and the vibrant nightlife at Club Brava. It is fantastic to know that you found our location convenient for exploring the beautiful surroundings of San Juan. Moreover, we are glad that Yvonne Ramos made a significant impact on your stay with her exceptional service. We will surely pass along your compliments to her. Thank you for recommending our hotel to others, and we look forward to welcoming you back for another memorable experience. Best regards, Fairmont El San Juan Hotel

Mediocre and very expensive

Catatan Tripadvisor 3.0/5

Carol Z Ulasan TripAdvisor tersertifikasi

The lobby bars and casino at night are exuberant and great fun. However, the hotel is mediocre and expensive. Service across the hotel is weak from check-in to luggage assistance to even having to fill up water bottles left empty with instructions to go to the ice machine. I can accept this from a lower-cost motel, but not considering the cost here is very much that of an ocean-front resort. The room was decently appointed. Ocean view was lovely. Linens were nice. TV was new. But the floor was dirty and constantly wet from condensation - slippery and nasty. The area rug around the bed felt and looked dirty. The room door stuck and was hard to close, the security lock didn't work and one of the two sink drains in the bathroom was stuck. We will come back for the party atmosphere in the lobby at night, but we won't stay here again.

Dear Carol Z, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the vibrant atmosphere of our lobby bars and casino. However, we sincerely apologize that other aspects of your experience did not meet your expectations. We regret to learn about the challenges you faced with our service and the condition of your room. Cleanliness and maintenance are of utmost importance to us, and we take your comments seriously. Our team is dedicated to providing a high standard of service, and we are disappointed that we fell short during your visit. We appreciate your review and your intention to return for the lively ambiance. We hope you might reconsider staying with us in the future and allow us the opportunity to provide a better experience. Best regards, Fairmont El San Juan Hotel

Wonderful

Catatan Tripadvisor 5.0/5

lcenteno19 Ulasan TripAdvisor tersertifikasi

Our stay at the fairmont el San Juan was great. We reserved two rooms with a partial ocean view. Beds were comfortable and the rooms were clean. The hotel staff were all friendly and eager to help. The staff really made our stay special. The hotel amenities were wonderful. So much to do! Live music. We really enjoyed the pools and the swim up bar. Food at the hotel was really delicious but pricey. We chose to walk down the street to eat most of the times. Piu Bello was great for breakfast. Metropol was great for lunch and dinner. We rented a car and the valet parking was quick and easy.

Dear lcenteno19, Thank you for taking the time to share your wonderful experience at Fairmont El San Juan Hotel. We are delighted to hear that you enjoyed your stay, particularly the comfortable accommodations, friendly staff, and our wide range of amenities. It is heartwarming to know that our team contributed positively to your visit. We appreciate your feedback regarding the dining options and understand that our prices may be on the higher side. We strive to offer a variety of dining experiences both within the hotel and in the surrounding area, and we are glad you discovered local favorites. We hope to welcome you back for another memorable stay in the future.

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Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 575 ulasan 8.9/10 Lokasi
  • 1.021 ulasan 5.4/10 Kamar
  • 2.747 ulasan 8.7/10 Pelayanan
  • 5 ulasan 0/10 Internet
  • 823 ulasan 8.3/10 Makanan
  • 772 ulasan 8/10 Suasana
  • 692 ulasan 7.3/10 Fasilitas
  • 671 ulasan 9.3/10 Kolam

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