Palazzo Tirso Hotel Cagliari - MGallery Collection 5 sterren

Dear Kruijf C., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Sehr geehrter Herr R. wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Palazzo Tirso Hotel Cagliari - MGallery Collection. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen

Dear Jacob B., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Mr. d., thank you very much for sharing your detailed feedback with us. We truly appreciate you taking the time to highlight this important matter. We are pleased that our team was able to promptly provide a raised toilet seat upon your request, and we’re glad this offered at least a partial solution. However, we fully understand your point: a raised toilet seat is not the same as a properly adapted raised toilet, neither in comfort nor in practicality. Your explanation helps us better understand the real impact this has on your daily comfort and on your partner’s effort, and we sincerely apologize for this inconvenience. Your suggestion is absolutely valid, and feedback like yours is essential for us to continue improving our accessibility standards. We will be sharing your comments with our management and technical team for serious consideration, as inclusivity and comfort for all our guests are extremely important to us. We are very happy to hear that, aside from this, your stay was fantastic. We truly hope to welcome you back and to be able to offer you an even more comfortable and seamless experience next time. Warm regards, Guest Relations Manager

Dear Anoek T., Thank you for taking the time to share your thoughts regarding your recent stay at Palazzo Tirso Hotel Cagliari - MGallery Collection. Your feedback is highly appreciated and provides us with valuable insights. We are pleased to hear that you enjoyed the luxurious quality of our beds and the attentive service from our housekeeping staff. However, we regret to learn that certain aspects of your experience did not meet your expectations. We take your comments regarding the fragrance in the lobby and corridors seriously, and will review this matter with our team to ensure a more pleasant environment for our guests. Furthermore, we apologize for the inconvenience experienced with the spa bookings. Regarding the breakfast, we strive to provide a delightful experience, and your feedback will be shared with our culinary team to enhance our offerings. We understand the importance of a good view and will ensure that your preferences are noted for future visits. We hope to welcome you back soon, allowing us the opportunity to provide an even more enjoyable experience. Best regards, Guest Relations Manager