Mercure Rhodes Alexia Hotel und Spa 4 Sterne

Dear Vasil S, Thank you for taking the time to share your positive experience at Mercure Rhodes Alexia Hotel & Spa. We are delighted to hear that you had an enjoyable stay and that our dedicated team, particularly the reception staff and Mr. Argiris, contributed to your satisfaction. It is gratifying to know that you appreciated the rich breakfast offerings and the cleanliness of your room. We take pride in our prime location and are pleased that you found everything conveniently accessible. Your kind recommendation is greatly valued, and we look forward to welcoming you back in the future. Best regards, Mercure Rhodes Alexia Hotel & Spa

Dear Mr. Thomy Q, Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations. We understand that the noise disturbance from the surrounding activities and construction sites affected your relaxation holiday. Unfortunately, we are dependent on external factors that sometimes lie beyond our control. We also regret the inconveniences you experienced with the room amenities. We take your comments regarding the issues with the air conditioning, the toilet flush, and the safe seriously and will forward them internally. Regarding the late check-out, we would like to apologize for the inconvenience. Our goal is to meet the needs of our guests as best as we can, and we regret that we were unable to be flexible in this instance. We appreciate your feedback and hope that you will give us another chance in the future. Sincerely, Mercure Rhodes Alexia Hotel & Spa

Sehr geehrter Frau K. wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Rhodes Alexia Hotel & Spa. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen

Dear MichaelmL2084WS, thank you very much for your nice review here on TripAdvisor. You are helping us and future guests by sharing your experiences! Our whole team is very motivated to ensure our guests a perfect holiday. We are very happy that you had a nice stay with us and that you have been satisfied with our Spa. We definitely enjoyed being your host and hope to welcome you soon again. Sunny regards The management

Dear marianR2851EL, Thank you for your very favorable review as well as for taking the time to post it on Tripadvisor. This is greatly appreciated by all of us here at Mercure Rhodes Alexia. We are very happy to note that you enjoyed the facilities and services provided. We always strive to fulfill our guests’ wishes and provide the best service possible and feel very grateful when this is acknowledged. Once again, we would like to warmly thank you for the positive comments made and look forward to welcoming back in our resort very soon. Kindest regards, The management