阿维尼翁 TGV 火车站美居酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 1,150 评论

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阿维尼翁 TGV 火车站美居酒店 - Image 1
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阿维尼翁 TGV 火车站美居酒店 - Image 3
阿维尼翁 TGV 火车站美居酒店 - Image 4
2 rue Mère Térésa, 84000 阿维尼翁, 法国

描述

酒店其他优惠

  • 113 间最近翻修的现代客房

  • Immediate proximity to Avignon's TGV station

  • 285sqm of wellness space

  • Modern meeting rooms with natural daylight

  • 当地休闲酒吧和带露台的美食餐厅

我们的客房

酒店位置

阿维尼翁 TGV 火车站美居酒店

2 rue Mère Térésa
84000 阿维尼翁
法国

GPS:43.928696, 4.784743

电话
传真 +33 4 32 76 89 00

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

LES GUSTAVES

LES GUSTAVES 每天中午和晚间提供服务。我们的主厨为您奉上采用时令食材烹制的现代当地美食。欢迎您品尝我们的正宗特色菜肴。

预订

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  1,150 评论

TripAdvisor 评级  4.5/5  296 评论

卓越奖 2024

Check your invoice on leaving you may be overcharged.

Tripadvisor 评级 2.0/5

helen h 经 TripAdvisor 认证的评论

Hotel was friendly at checkin, allowing early access to our booked room. We booked one privilege and one classic. Rooms were clean but the pungent smell of sewage coming from the shower during the night in the privilege room did ruin the stay. It was suggested by customer service on complaint that we could have contacted the front desk but the smell did not fully hit until late in the night and with a sleeping baby we did not want to disturb her. Food was absolutely delicious in the restaurant and service great. Facilities looked good in the hotel but I would not say it’s that close to the train station. I would not want to walk it with luggage. (We grabbed a taxi) onsite staff were friendly and we felt welcomed. Our biggest complaint is on leaving the hotel. We left in a hurry through no fault of the hotel so did not check the invoice that had been charged to a holding card. Once home we noted we had been overcharged for breakfast. Only one adult from a party of 4 ate and this was because reception suggested it was free with the privilege room. Trying to liaise with the customer service team has been tiring and frustrating! They are completely ignoring any emails sent following an initial reply. Such a shame that they don’t want to resolve any issues once you have left the hotel. I’m sure I will get a generic response about them being there to help with any complaints but this is definitely not true.

Dear Helen, We are delighted that you enjoyed your stay with us, our team and your meal in the Restaurant. However, it was with particular care that we read your comments, first about billing: we sincerely apologise for the delay and the succession of misunderstandings in the emails exchanged. We have escalated the matter to our Front desk manager, who has made it her priority to process your refund. We are also sorry that a disturbing odour appeared during the night, but understand that you did not call us to assist you, so as not to awake the baby. We hope to have another opportunity to welcome you, to share a more positive olfactory and human experience! Warm regards, Mélodie - Sales manager

Nice clean hotel

Tripadvisor 评级 5.0/5

Ali_Sanati 家庭住宿 - 经 TripAdvisor 认证的评论

This beautiful, friendly hotel is just 10 minutes walk away from the train station. You are kindly welcomed by the reception. The hotel is utterly overall clean. We reserved a suite on the top floor. The suite had an enormous balcony with a beautiful view. The pool area is calm and really clean. Towels for pool are also provided at the reception. The restaurant and bar were superb. The single drawback was the breakfast. It was far beyond a 4 Star luxurious hotel. Although the breakfast was not ldeal, I give definitely 5 stars to this nice hotel. And we regret booking just two nights there. We should have stayed at least two more nights.

Dear Ali, Thank you for the 5 stars you shared with us following your stay at the Mercure Avignon TGV! We are delighted that you were able to appreciate our various services, but sorry to read that the breakfast did not live up to your expectations. Although we do our best to offer local, homemade and seasonal products, feedback from our guests is important for us to improve every day. We look forward to welcoming you back for another positive experience ! Warm regards, Mélodie - Sales manager

Exceptional

Tripadvisor 评级 5.0/5

KentMan43 Couples - 经 TripAdvisor 认证的评论

An exceptional hotel in every way. The style of bedroom may not suit everyone but besides being very comfortable we found the modern open-plan arrangement extremely refreshing. However, during the day we were unable to make the room as warm as we wished. The level of service provided by staff was truly exceptional, particularly on arrival, during the evening meal and at breakfast. The attention given by Stephane in the breakfast area was outstanding - the huge range of exceptional food on offer was made so much more enjoyable as a result of his guided tour ! The hotel is almost brand new and suggests that Mercure is set to become a market leader - and all at a very competitive price. We will return.

Dear Guest, What a lovely comment! We kindly thank you for your great review and are so glad you enjoyed your stay at the Mercure Avignon TGV. We will make sure to pass on your compliments to the rest of the team and hope to be able to welcome you again soon in Avignon. Sincerely, Margaux, Sales department

酒店高级

客户意见评级 5.0/5

Dian W. 家庭住宿 - 所有已确认评论

酒店在城郊，自驾车方便，环境整洁干净，装修简约舒适，早餐味道好，整体体验很好

亲爱的客户 非常感谢您的反馈！我们很高兴您在阿维尼翁TGV美居酒店度过了愉快的时光。 我们非常欢迎您再次光临，并向您展示我们的下一季菜单。 阿维尼翁再见 Margaux, Mercure Avignon TGV 销售部

Stylish New Rooms in a Well-Run Hotel

Tripadvisor 评级 5.0/5

8Chocolate 经 TripAdvisor 认证的评论

I really liked this hotel. It is evident it is a very well-managed property. All staff I encountered were welcoming and helpful. There was plenty of parking available in the gated lot in front of the hotel. When that lot filled, there was parking at a lot a few steps away. The hotel is located within easy walking distance of the tgv station. What really appealed to me were the fresh, stylish and comfortable rooms. My room was so clean - spotless. I don’t toss around “spotless” lightly. The housekeeping staff was excellent. The room was quiet and peaceful. There were wooden floors in the rooms, which I really appreciated for cleanliness and looks. I thought the decor was lovely, sleek and modern yet cozy. The public rooms were also very stylishly and appealingly decorated. The only area that could use a slight improvement would be breakfast. The eggs needed to be replaced more often. But that’s a minor complaint. There were oranges available to make your own fresh juice, plenty of breads/pastries, etc. It got a bit chaotic, evidently the hotel was quite full, so I enjoyed the option of dining on one of the tables outside overlooking the pool. It was Easter weekend and the hotel staff decorated so nicely. I thought that was a lovely touch. I had such a good experience at this Mercure that I find myself looking for Mercures or other brands by Accor when I plan travel. I have yet to find one that matches the quality of this particular Mercure, though.

Dear 8Chocolatechips8, Thank you for choosing to stay with us at Mercure Avignon TGV and for taking the time to share your feedback. The entire Team was pleased to welcome you and we are also delighted to read that our rooms met your expectations. We also appreciate your valuable suggestion about improving our breakfast experience and we will certainly keep it in mind for further consideration! We thank you again for sharing your feedback with us and we look forward to welcoming you back soon in Avignon, Margaux, Sales department Mercure Avignon TGV

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其他网络用户评价我们的酒店

  • 453 评论 8.3/10 位置
  • 807 评论 7.8/10 房间
  • 1,063 评论 9.5/10 服务
  • 14 评论 2.8/10 上网
  • 419 评论 7.4/10 食物
  • 332 评论 8/10 早餐
  • 318 评论 7.3/10 清洁度
  • 295 评论 9.5/10 氛围

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